Great customer service!! They are friendly and their prices are reasonable. Had to have 2 gold…read morechains and a gold bracelet repaired and turnaround time was quick and the cost to repair was reasonable. They even called after I picked up mu jewelry to make sure I was satisfied and to see if I needed anything else.

Cowardin Jewelers has been an RVA establishment for literally well over a century! This family…read moreowned business is dedicated to make your jewelry experience sublime. They have exquisite estate pieces and beautiful engagement rings. My son and I shopped there when he was looking for a ring for his fiancé. Just stunning. They also have handsome men's jewelry and watches. I've also gotten my jewelry cleaned there and I'm headed over next week for a ring appraisal. For all your fine jewelry needs, like the slogan says, "It means more, when it comes from Cowardin's." I can still hear that jingle from the radio ads!

Honest, professional and pleasant. I took some jewelry to be assessed and they purchased some…read morepieces at a very fair price. I highly recommend their services

They won't call me back. I've left 3 messages. I filled out the online form 3 times. Maybe they…read morewent out of business.

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

Travelled all the way from Miami to work with these amazing jewelers on my engagement ring. They…read moremade it such warm and unique experience. The store, their selection, the owners - all exude a a laid back sophisticated vibe. You can tell there's a lot of love and expertise behind all their jewelry. Can't wait to go back to work on my fiance's wedding band and another custom heirloom piece in the future.

My wife found a gem in the parking lot so we took it into nine roses to see if it was a diamond or…read morenot. I believe the owner was extremely helpful in identifying the gem and was even a part of the excitement with us. He even gave us an idea on how to sell it etc. Unfortunately after assessing it we found it was just cubic zirconia but it was still a lot of fun and he was incredibly friendly and knowledgeable. The jewelry for sale was also beautiful. Great place to shop with such helpful down to earth people!

Jay Sharpe is a custom jeweler. His small store in Carytown has some pre-made items, but most of…read morehis work is on a custom basis. pre-made items to choose from in his store include a few collections of women's jewelry, men's cuff links, chunky belt buckles and other fun stuff. He's also got a few pre-made wedding bands and engagement rings. He does lots of engagement rings. He'll help you from start to finish, or if you have a diamond, you can bring it to him and he'll design a setting. He can also do about any other custom job you can think up. I love this place because Jay Sharpe is sooo nice. He's just a genuinely friendly guy who's extremely talented. Custom jewelry isn't always in my budget, but if it was, I'd always end up here.

My original intention was to wait until the ring was finally finished, but after seeing the wax…read moremodel, that won't be necessary. 1) The fiancee loved it no end. 2) The details were sharp, and straight with no imperfections even under the microscope. 3) She mentioned several times about how he correctly carved the notes (yes, there's a musical thing going on) and other symbols which means he took the time to look them up and make sure he was designing them correctly. And the cost is still way under what I had expected. Go to Jay Sharpe for all your custom jewelry needs.

My fiancé and I try and support small businesses when we can. So he ordered my engagement ring with…read moreDransfield. The only reason I'm giving them two stars is because my fiancé said they were helpful with designing the ring. -We couldn't believe they made it the wrong size, even the receipt had the correct size on it. They made it two sizes to big..talk about a bummer. So we thought well, mistakes happen and tried to be nice about it. I brought in the engagement ring, and a ring from my grandma that I wanted resized. -Then, I had to bring my engagement ring back to them because they accidentally used a different cut diamond on the side of my ring. -I'm really sad to report that my grandmas ring broke right where they cut it and I only wore it a handful of times. I'll be finding a new jeweler

I love this little shop! It was recommended to me by a colleague when I asked around about a…read morejeweler recommendation as I had some pearls that needed to be restrung. One of my colleagues said I needed to come to Dransfield. I brought in my pearls that had been restrung by another jeweler (and obviously not well) on a Thursday and was told I would get a call when it would be ready for pick up, presumably sometime the following week. They were ready the next day. They even replaced the broken clasp! The workmanship looks quite good and all seems to be holding up well. I like supporting small local businesses like this and hope you will be inspired to do the same!

I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

I had the pleasure of having Everett look over several rings. Everett's standard of customer…read moreservice is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem.

Very nice to work with my old G Shock. No one wants to open them up to change the batteries…read moreanymore- except these folks. bbc

My fiancé went to Susan McLauchlan Jewelers for my engagement ring and I am AMAZED at how my dream…read morering became a reality, and then some! The stone is a dazzler and they were able to create a custom piece that had every component I had envisioned. My fiancé, his mom and his sister raved about how professional, honest, helpful, and enthusiastic they were to create our custom piece. Other jewelers who had been consulted were hesitant to combine all of the desired features, but Susan McLauchlan Jewelers were certain they could make my dream a reality.