I contacted Hanson Soft Water regarding a problem I am having with my water softener utilizing…read morepat@hansonsoftwater.com referenced on their website on 06/19/2025. I never received a response. I resent the email on 06/23/2025, and still not even an acknowledgement. Either the email isn't functional (although it appears to have been opened at some point) or they aren't concerned with customer service. I ended up going elsewhere.

Our well water is hard and has iron in it. Hanson had installed an iron filter and softener in the…read morehouse before we purchased it. So, whenever we have had to do maintenance on the system, we have called them for service. Their technicians are prompt, friendly and knowledgeable about the products. Recently, we felt the iron filter was not working well enough. We scheduled an appointment for Hanson to send someone over. Dustin came to check out our iron filter and determined that at 15+ years we had some hard choices to make. He walked us through our options, patiently answered my questions, and did not try and sell anything specific. We talked about replacing the water softener at the same time. He ran tests and confirmed it was in working order. We scheduled time for them to replace the iron filter. Again, Dustin and his assistant arrived on time, worked efficiently and cleaned up after themselves. He took the time to explain the whole setup to me and ensured I was comfortable with the work done. They are easy to work with and a great service-oriented company. I also love the fact they are heavily involved in the local community. Strongly recommend Hanson Soft Water for any water filtration needs. Wish more businesses were like them!

Anthony serviced our iron filter. Excellent communication, prompt service explained our situation…read morewell. Pleasant guy!

Great company to do business with. I highly recommend Guthrie and Frey…read more On time, neat and knowledgeable ​

Completely unprofessional office staff, scheduled a removal of their equipment and had Amanda…read morereschedule without my approval, necessitating an additional phone call to them. You can save SO MUCH MONEY by installing a water softener yourself. So much easier than you might expect - YouTube it!!

I had the Culligan Advantage Plus Plan and was paid up through mid-2026 when I received a letter in…read morethe mail saying Culligan was discontinuing the plan as of July 31, 2025. No mention about a refund of my prepaid amount and one week's prior notice. I had to call to find out what was going on and they blamed corporate. Typical of their usual poor customer service. They're only concerned with money -- and they nickel and dime you for everything and you never know what's included and what's extra. I had been a customer for 17 years. No more. Do yourself a favor and find a better company.

First call fall of '25 was pleasant. I inquired about a purification, not softening system in…read moreArizona to be installed in Delavan. Their site lists "purification systems." Stopped at the office twice, pleasant greeting, promise to have Dave get back to me. Same person and number I contacted in fall. No reply. I called his number and left messages twice, and the office again. No response. So I've wasted 2 months patiently waiting for a local business that I wanted to patronize to reply, or at least be considerate enough to inform me they don't or won't install a system that they can't sell me salt for. This is not how the Hudliks and Guilers ran the business. Very disappointed.

Just had an Iron Filter installed. A tremendous change in water quality. David and his team went…read moreabove and beyond to make sure the entire system was cleaned out and operating at peak efficiency. David and his team communicated well, were timely, and did a an excellent job of cleaning up the job site. Excellent work at a fair price!

They were out today and had installed a unit for us a couple years back. I cannot say enough…read moreabout the service provided and a repair was made. He also look at our softener and they were not the ones who installed that. He took time to explain things and help up figure things out. All of this and then no charge with them being the ones who did our iron system again about two years ago!!!! I was so thankful and impressed with them. I am guessing we will need to end up replacing the water softener soon and they will be the ones we always use and recommend after today!

From the owner: The best in water treatment since 1989. Family owned and operated.read more

Repair of a leaky chrome P-trap under the sink with corrosion at the fittings, did a great job and…read morewas quickly replaced and we're back up and running within an hour

Handy, convenient, polite Not cheap but apparently going…read morerates for minor plumbing are outrageous all around. They made time for me the next day and handled it well.

I had a flood in my basement & thought it was coming from water softener. I called Guthrie & Frey &…read morethey sent Aaron out that same day. He came prepared with anything he needed, even if he had to rebuilt it. Turned out it was not my softener. Aaron took a quick look around, found the leak was the float switch on sump pump, told me the size, so I could let a plumber know & recommended a couple in the area. I actually found one exactly the same on Amazon & replaced it myself! If not for Aaron, I probably still would not know where this flood was coming from. He is a great asset to your company! I really appreciated him going above & beyond, when most contractors do what they come to do & they're out the door. It only took him a minute, but it saved me from more headaches & a lot of money. I can't recommend Aaron enough!!!! 10 stars!

We've used Guthrie & Frey several times, everything from…read more installing a water softener to installing an osmosis water system, and have them basement delivery softener soft. Always on time, with professional service. I would highly recommend them. Debby E.

My water softener was not working. Wayne came out and told me he care for the problem. He gave me a…read more30 day guarantee. After about 3 weeks told him it wasn't working still he told me to get crystal salt not pellet I did that. Still nothing he told me he'd come back out and never showed up. After countless tries (which I have text message to prove) to get him to care for this I hired another plumber that actually did the work and got me a working water softener! I feel ripped off and taken advantage of!

By far, the best service, price and quality of any water treatment company we have ever used. Wayne…read moreensured that we had quality water treatment systems in our home to handle iron, hard water and bad tasting water. He spent more than 5 hours installing and equipping our home with the finest products available. He is meticulous and very trustworthy. We highly recommend him above the other well advertised large water treatment company in Burlington based on his integrity, quality and reasonable pricing