Very friendly nice service man answered all my questions wasn't out off by me asking. Put me in a…read morereminder text so that I can be called when it's time to use them again. When I called to set up an appointment they were also very nice and friendly.

Weather sub zero, a foot of new snow Rechel Septic Systems drove 30 miles and repaired our 50 yr…read moreold septic system. Kyle and his group were highly recommended and definitely lived up to their reputation - TRUSTWORTHY professional, cost within the researched price range, scheduled the date I requested arrived on time. Their truck did not rip up the yard and plants, most importantly job done! Did I mention I was in a different city .....he sent me photos of the procedure Ten stars for Kyle and Rechel Septic

Aldair and Peter were excellent workers . The work is superb . The walk looks beautiful the shower…read moreis perfect. The price is very fair . They worked for 3.5 hours . We requested valve replacement either fixtures was the service we requested and they completed perfectly. I would get them for other services if needed. Noel the owner is very nice accomodating with our work schedule . They clean up all the mess from the work and are very respectful of your home . Thank you for this wonderful job!

Immediate response from Noel when I had my project request…read more Aldair and Peter did exceptional work when they replaced shower valves with new shower fixtures in both of my bathrooms. They cleaned up when they were done with the job. The team was accommodating when scheduling the work based on my work schedule. The price was fair for the extent of the work done. I will definitely be using this company for any future plumbing needs!.

I don't write reviews that often anymore, but these people were polite and worthwhile putting a…read morereview out. For one there are a lot of bad plumbers - notably the other people I used who were not only terrible but actually threatened me and tried to get paid for doing a horrible job. Where ex stink both knows their stuff, is fairly honest and what they intend to do, and actually deliver on it. I actually had a situation after hours where they were very straightforward and recommended me things to resolve the situation so that they would not have to come out for the dispatch. To me, that represents ethics and integrity in business. They absolutely could have shut up a dispatch and come out to make extra money but instead the perspective was: here's the fix for you here's what I recommend you do call me back if that doesn't work. These are the kinds of people I will call back to do more work. This Is the kind of service that is deserving of work. Not random review farms which we know a ton of businesses do so that they have a good rating on yelp. Their prices are also fair, and they actually do fix problems and not just put a Band-Aid over it. 5 stars. I do not know that there's anyone else I would trust for plumbing anywhere around the McHenry area.

Would not recommend this company, I've been a customer for 3 weeks which is how long their work…read morelasts. They rodded our main line when we had water coming up from our basement drain and less than a month later we have water coming up again. I called to have them come back out and they wanted to charge full price again. The last time we had the main line rodded we used a different company, and it lasted over a year. This place either has shoddy equipment or does half the job so they can charge you for a full service call later that same month.

0 communication skills replaced my $2500 water softener with $399.95 water softener , when I called…read moreto find out why, they said take it up with your warranty company. Never did anyone at their end think this is something they should have mentioned.

Had water coming into our basement where the main line comes in--I couldn't tell if it was seepage…read moreor a leak so called Mr. Rooter as they showed as open on a weekend. They sent a kid over, he freaked out about the idea of it being the main line, looked at it, said it was likely seepage then continued to freak out saying it'd be over $8k to correctly fix it. Saying OMG a several times acting like it wasn't something that could be fixed. He called his boss and then he applied a fix he wasn't convinced would last. After that craziness's I called a real professional and they handled everything much more rationally, respectfully and professionally--as it's a common issue just the kid they sent hasn't seen it before. Ask a random person off the street for help to apply a patch yourself instead of resorting to calling them.

Read all of the different yelp accounts this company has…read more Stay away from this company. $93 sewer line check turns into a $4000 on demand repair.

Got a call from Wally on Saturday apologizing for Friday. He wanted to make things right so he sent…read morea crew out to replace my heater. Josh and his crew did a nice job and we are back to normal. Thanks to the man with his name on the company.

Mainline was very prompt and courteous. John answered the phone immediately, and a service call was…read moremade the same day I called. After his inspection of the pump, he called me immediately to say that it was working fine and did not need to be replaced. I would recommend John and Mainline Sewer and Septic because he was not trying to sell me an expensive new system when the existing one was working. Thank you, John. Bea

From the owner: Mainline Sewer & Septic Inc. Serving Lake County And…read moreSurrounding Areas Mainline Sewer & Septic Inc. offers sewer and septic system service, installation, and repair to Lake County and surrounding areas. We have been family-owned since 1985. We are licensed and insured for your protection. We provide maintenance service for your residential sewage treatment systems which is required by the state and county. We require no payments upfront for these maintenance services, only at the time of the provided service.

f I could give 100 stars I would, KSK is the real deal! Highly recommend without any hesitation…read morewhatsoever. It's an icky rainy weekend and we woke up to water in our basement. We checked around and based on reviews I called Kevin and left a message. He called back within 10 minutes and had a list going. He put us on his list of customers said it would be a few hours but he would let us know when he was on the way. Recommended we call city water dept to check the main sewer line for blockage too! His communication was amazing and great with us the entire time. He arrived promptly and assessed the situation. The City Water Dept had checked our line too said system was just overflowing due to all the rain and the good news was there were not any blockages. Kevin went to work, cleared our sewer line and water is receding as I type this review! Also included a warranty on his work. For a Sunday emergency his price was reasonable too. Kevin's skill and knowledge is outstanding. Highly recommend!!!

Called Kevin on a Sunday night because my drain was backing up. He was over first thing in the…read moremorning and got it straightened out in no time. Service was fast and professional. I would highly recommend this company!

Had to replace two sink drains. Was quoted a very reasonable price. On time arrival, VERY…read moreprofessional yet friendly. Came prepared with parts. Performed excellent work, and cared about the quality. Left the area clean and neat when finished. I HIGHLY recommend Pete and Burr Oak Plumbing for you plumbing needs

We were greatly pleased with our first experience with Burr Oak Pluming. Peter, the owner, was…read moreprompt and professional. And he completed the job on time and within budget. Our project was unconventional as we needed a shower fixture for a cinder block shower enclosure. Peter arrived with all the parts required to complete the job without interruption and most of the fixture assembly was done in the back of his "workshop like" truck bed eliminating a mess in our house. The finished product installed on the cinder block wall of the shower actually looks rather nice, considering this fixture is generally placed behind a wall, out of sight with only the shower head showing. I would not hesitate for a moment to recommend them to everyone, and for all of our future plumbing needs, planed or emergency, we will definitely be calling Burr Oak Plumbing.