I contacted this dealership late in the evening and spoke with William Wood…read more I advised I was looking to trade today but that I would not be able to get to his dealership until less than an hour before their closing time. William responded with "Come on out. We are in the business of selling trucks!" (Additionally, their catchphrase is "THAT'S NO BULL".) Well, fortunately BOTH of these proved to be 100% accurate; as I was in and out with my new truck in less than 1.5hrs after a clear, concise, to the point, ZERO BS fees, or "surprises" deal. This will be the 1st dealership I contact from here on out. Thanks for staying late for me William. Will be seeing you again.

Service Adviser Arleen Pegoda was nice but not courteous. Her overall attitude was very nonchalant…read moreand it felt like doing her job was a bother. The overall opinion of the service department was very unprofessional. Dressed, however they chose to dress shorts jeans, no professional demeanor, eating a snack tray in the middle of the service department obviously, Bill Fick has a corner on the market in Huntsville. My vehicle engine blew up at 12,000 miles. They had the vehicle for over 20 days and when I ask if they were able to clean the vehicle just wash the exterior they were very put out. We only wash new vehicles was the response from the service advisor. Definitely would not recommend Bill Fick Ford.

I take both of my vehicles here to get serviced, and I always leave happy! The staff is always…read morefriendly and professional, which I'm very much appreciated! I have never had any issues with the service department.

Made an appt for 930 am a week in advance. I get there and it's first come first service. What's…read morethe point of an appointment? Brand new truck - the service guy had a dirty wrinkled shirt eating something as he came to my window. He said what do you need! Wait time is over 3 hours - I said I have an appt I work outta state. He again said First come first served. Reached out to the manager and he basically said appt was for dropping off. So drove to the next Wiesner dealer in the next town NO appt. Truck already pulled to the back and stated 1 hour wait time. Wiesner Conroe is the place!! Bad business for GMC

We bought our Hyundai before there was a dealership in Huntsville, so I have no experience with…read morebuying a vehicle. However, we have dealt with them on repairs and warranty work and have always had a very good experience. Hillcrest has sold off the Ford and Hyundai franchises separately. I have only been to the new Huntsville Hyundai to buy parts. The parts manager really seems to know what he is doing and is very professional. Based on my experience with their parts department, I will definitely consider buying from Huntsville Hyundai the next time we look for a new vehicle.

I have my Hyundai serviced there once a year and the service is the best in town. They get you in…read morethere on schedule, tell you whats happening and the price is always what they quoted you. No surprises. I wanted to purchased a new car there but I just couldnt afford it, but let me tell you. The salesman and owner sure did everything in their power to make the deal...and they did, just a little too far out of my budget. But, they will work with you. They are honest and professional salesmen and that hard to find these days.

This was my first car buying experience. I have looked around at a few other dealerships but left…read moredisappointed with the way I was treated until I went to Huntsville Toyota. This is the first one that I have been to in Huntsville where someone actually greets you in the parking lot as soon as you pull up and offers to help you, without making you feel like you are wasting their time if your not ready to buy right then. Christian was our sales person. He was so nice and helpful. He did not use high pressure sales tactics at all, and he was just as helpful when we were unsure about whether or not we wanted to buy as he was once we decided to make the purchase. He was very accommodating and he made the whole process very simple. Lamar was our finance manager was just as helpful. He really explained the different packages available, again we went in thinking we didn't want anything extra, but he explained everything to us and helped us to see the value in some of the additional options. I really want to highlight how easy, friendly and low pressure the entire process was. I went to look and left with a purchase but at no point did I feel like anyone was trying to convince me or persuade me to make any purchases that I was not comfortable with. After I the purchase was done Christian helped me set up my phone with my car and he put the license plates on it for me and made sure everything was ready to go. It was a great first car buying experience...And I love my car!

If I had the option to rate this dealership 0/5, I would…read more This place has been a complete waste of time, money, and effort. Communication is nonexistent. Emails go unanswered, voicemails are ignored, and multiple calls result in being left on hold only to be told, "The GM will call you back in 15 minutes," which never happens. After waiting over two hours past the promised callback time, I had to personally call back myself, only to be told the GM was "too busy" to return my call. I was then advised to drive over two hours to the dealership just to discuss thousands of dollars they owe me. Expecting a customer to leave work early and travel hours for issues your dealership created is completely unreasonable and unprofessional. Over the course of several months, both myself and my bank repeatedly reached out regarding my warranty refund through phone calls, voicemails, emails, and messages left with employees. Despite all of these attempts, there has been little to no response once the refund process was brought up. On top of that, my tags were never sent. When I called about it, I was assured paperwork would be emailed to me so I could take it to the tax office myself. That paperwork was never sent either. And to make matters worse, the mandatory vehicle tracking service included with the purchase was never properly set up. I was never given login credentials or account information. I reached out regarding that issue as well and, once again, was told management would email me the information. That never happened. The level of negligence, lack of accountability, and overall unprofessionalism from this dealership has been unbelievable. General manager Jason Pennel needs to learn the basics of customer service and gain the unheard of concept to him that is accountability.

They are very nice people whom are very friendly and kind. They are willing to go the extra mile to…read moremake sure that their customers are satisfied in there purchases of their vehicles. Very good communication skills, and getting back to you when needed.

Love my car, and whole experience at Springtime motors staff was easy to work with and set me at…read moreease