I don't usually write reviews, but I thought this was importance for others who may be in the same…read moresituation as I was, and I really appreciated the service I found.
One torsion spring broke on our garage 8'x16' roll up door with 2 springs, so the door would roll up intermittently or get stuck a foot off the ground.
I watched Youtube instructional videos and considered doing the replacement myself, but for the time and costs of getting the right parts, tools, nuances of installation, correct adjustments, overall safety and longterm functionality, I thought it best just to hire an experienced, licensed and insured company who could also provide a warranty for the parts and service to do it.
I reached out to 10 companies to get a torsion spring replacement quote, detailing the problem and sending a photo of the broken spring for reference.
A couple of companies replied with price ranges from $200-$295 per spring to $320-$600 for 2 springs. Most recommended I replace both springs, but they also wanted to me to make an appointment for a service person to come inspect and provide an actual estimate because it might cost more based on door size, material, weight, upgraded springs, additional labor, ect.... Some companies just said they needed to inspect the problem first before they could provide any pricing.
Only Adam from Coverall Garage Doors, replied with a straight up answer of $149.95 quote, inclusive of parts and labor to replace each spring, recommending I replace both springs, as when one spring breaks, the second spring is usually soon to follow.
I checked all companies customer reviews, and at this time, Coverall Garage Doors only had (2) reviews on Yelp, and (5) reviews on Google, but they were all 5 star reviews from happy customers. I called Adam to find out more and found that he is well experienced, has worked years for other companies and is now trying to start his own. He wants to provide quality work and service, with quality materials, providing great functionality and longevity, giving the customer a great value and experience.
He also provided high cycle springs with lifetime warranty and service with a quote that was less than the other companies. I really liked his straight forwardness, and wanted to support a good person and company who are getting started, so I decided to hire him.
Adam was able to come make the repairs the same day, worked efficiently, made additional adjustments from prior issues, and now the garage door works perfectly. I included photos of before and after, and old springs vs the new ones he installed. He was very personable and informative. He said my garage door was otherwise in great shape, and he didn't try to upsell me on anything I didn't need. My garage door bottom rubber weather seal was old and torn, and Adam installed a replacement for less than what it would have cost me to buy and replace it myself.
Overall, Adam provided a great experience for the best value of the other companies I reached out to, and is highly recommended.
