Mohammed was really nice and helpful to me when I was down and needing help with my car. He offered…read morehelp with a mechanic and even made me comfortable and gave me a ride home with my vehicle. I recommend him for your towing needs and appreciate his positive attitude and energy especially at a time of car trouble. Thank you again for the great customer service and have a great day!

Mark is more knowledgeable about car industry than auto zone and planet ford put together. This…read moreguys gets it done, and didn't ask for more money when I needed him to re-jump my car a second time, and he followed me to make sure my car wouldn't stall. Honest and high integrity gentleman. Very rare to find someone in this industry like Mark and I truly mean that. If you are in Dallas and need a tow or jump start this is your guy, trust. - Dallas Resident AMLI Fountain Place

My car died in the middle of rush hour traffic and I called for a tow. Response time was fantastic,…read moredriver was there right on time as they said they would be. He drove the car carefully and saw that it was securely delivered to the repair shop. Communication throughout the process was great and cost was fair. I like the professionalism and the touches. The entire operation was coordinated and well oiled. This company made a difficult break-down bearable.

I inadvertently locked my keys in my car while getting coffee before work and my phone battery was…read morepractically dead too of course. I was looking for a towing company in my area that provided auto lockout services and came across this firm. The dispatcher was really patient, even though I was definitely flustered and ashamed about the scenario. Technician was quick to come and had my car unlocked in a matter of minutes without hurting anything. He was friendly and professional and didn't make me feel stupid for the mistake. The best part is he checked to make sure everything worked perfectly before he left. I've since utilized them once for fuel delivery when I ran out of gas on a long drive. Same good service both times. They care about assisting others not just about getting the job done. There are not many roadside assistance companies you can depend on for services like auto towing, lockouts, battery service and fuel delivery. I have contacted their response times have been fantastic every time. They have shown themselves more than once and I have already saved their number in my phone. That peace of mind makes a tremendous difference when dealing with unforeseen vehicle troubles.

My car just stopped in the lane, in a blind curve I was pertrified that I would be hit. I called my…read moreinsurance co, the response was automated I said I needed a tow! They insisted on sending me a link, with a message just use the link I sent. and there is a app to download. I called back and just kept saying agent, agent, I live in Plano it took 30 minutes to locate Spring Creek & Ave K. During this I saw a tow truck coming and stopped behind me, asked if I needed help. He did not bill my insurance, but offered to tow my car to the parking lot behind Capital One. He was a angel, gracious, concerned for my safety and get me out of traffic. I was still on the phone w/insurance who was still trying to find location. (For some reason was not able to understand I was in traffic) not everybody can take the time to download an app while sitting in traffic with cars trying to go around me. Tow truck did not ask any question just wanted mt out of harms way.

Unethical business. Their tow truck driver dropped our vehicle and is not willing to take full…read moreresponsibility for the damage caused by their tow truck driver. If you are looking for a towing company that will make things right if they make a mistake and damage your vehicle, look elsewhere.

Quick response, great service and reasonably priced!read more

Was charged an extra $100 for forcing my car out of park. Upon arrival to dealership, mechanic…read morestated the park actuator was broken, which was presumably caused by towing, costing me an extra $1000, when all that was originally was needed was a new battery to fix my problem. The towing company denied the action that they charged me for, but refused to refund it and proceeded to yell at me for simply asking for their certificate of insurance, which they refused to provide.

Everyone from the dispatcher all the way to the guys who picked my vehicle up was kind,…read morecommunicated well, prompt, & got the job done quickly. Another company left me waiting on an appointment we scheduled & never showed up. Eastlake was right on time & cost less than I was quoted from the first company.

I put in a Roadside Request thru State Farm to get the car towed from my house to the shop. The app…read moretold me 55-85min. I called the company and asked if they could call me when they are close so I can go home, being that I am at work. I stay close to my job and I can get there quickly. The rep tells me, he cannot promise that because they are busy. Ok, so at the 85min mark I decided to go to the house and wait. I waited an additional 35min, when I called Mr. Tow rep he said oh it will be another 45-60min. I asked why did the app give me a different time? He said oh they just give times but they are not accurate. I said how is that great customer service. If I were stranded waiting for 85min is already long, then you want me to wait AN ADDITIONAL 60MIN!!!!!! He said well maybe you need to call a company who can work at your convenience. WHAT!!!! I wasn't looking for convenience...I was looking for ACCURACY AND CUSTOMER SERVICE

Had one wheel of my car stuck in a partial ditch. Made it clear I wanted a quote bc I didn't want…read moreto be charged something I couldn't afford upon arrival was quoted $95. Driver showed up in a personal truck tied the strap on and pulled my car out. Took less than 2 min. I asked him how much. He tells me $200. Not even near what I was quoted. He went back and forth telling me I talked to someone else while I know exactly what number I called. No tow truck was used. I was completely fine with paying $95 but was taken advantage of and over charged. He ended up going down to $165. Don't waste your time using this company, call someone else that will honor the price they quoted or atleast generally close. While there was barely any labor involved it was not worth $165. Will not be using them ever again.

Called at least 30 places and no one was available on a Sunday. Called Aiden's and they had someone…read moreout in less than 30 minutes. Hopefully we never have another flat on the interstate just south of Waxahachie again, but I would call these guys again in a heartbeat. Thanks again for a wonderful job and helping us in our time of need! Would recommend to anyone!

Great customer service. Tow truck showed up and told me what might be wrong with my vehicle and he…read morewas right.

I reached out to True 2 it towing on online and within a minute, they answered and provide me the…read morelowest quote to tow my car to the mechanic shop. They came the same day and the driver was professional and friendly. He arrived on time and get the job done as requested.

The Absolute Best Towing Service--Professionalism and Integrity Defined!…read moreI rarely leave reviews, but my experience with True 2 it towing was so exceptional, I felt obligated to share. When you're stranded, you need a company you can trust, and this team is the definition of reliability. From the first phone call, the Professionalism was evident. The dispatcher was calm, the estimate was precise, and the driver, arrived quickly. What truly set them apart was their Integrity and commitment to Going Above and Beyond. My situation was complex, but the driver patiently assessed it and offered honest, straightforward advice, never pressuring me. They even took an extra few minutes to help me secure some loose items from the vehicle before the tow, which was an unexpected and incredibly helpful gesture. Finally, the Price was completely transparent and highly competitive--no hidden fees or surprises whatsoever. They made a stressful situation feel completely manageable and fair. If you want a towing company that embodies honesty, professionalism, and outstanding service, look no further than true 2 it towing.