Love these guys. I am always going in there asking them to check something for me and if it's real…read moreI sell if it is not then they let me know. I've taken coins in and they have checked them as well and they let me know that value if any, they have ALWYAS been so nice when I ask a question no matter how silly I think it might be. I've never been made to feel bad for asking questions like some places would do. I HIGHLY recommend them.

The staff is knowledgeable and welcoming and pricing is very fair. Their positive reputation is…read moreclearly well-earned. Definitely recommend, whether you are buying or selling.

I brought my large three-stone diamond ring to Duff's Jewelers for an appraisal. I've owned this…read morering for over 20 years and know it very well, having had it appraised before with no issues. However, when I received it back, I immediately noticed that the diamonds were not sitting correctly in their settings. My diamonds are rated VS2, meaning they're nearly flawless and have exceptional clarity. When I looked at the ring from the side--as I always have--I could see that all three stones were no longer seated all the way down in the setting as it had been before. I raised my concerns several times, but the woman at the counter dismissed me repeatedly and insisted that nothing was wrong. She took me to the back to look at my ring but oddly insisted I only view it from the top, not the side, which made me uncomfortable. I tried to look at the ring myself using their alligator clip, but it was very difficult to handle such a large ring that way. I eventually took my ring back and stated that I would seek another opinion. I went immediately to another jeweler in Keller, who confirmed that my diamonds were not properly set and that one of the platinum prongs had been soldered. It was plainly visible and not consistent with the original craftsmanship. This experience left me very disappointed and concerned about how my ring was handled. I would strongly advise anyone seeking an appraisal or repair not to go to Duff's jewelry store. As Denise stated in her review below these people are shady and shouldn't be trusted. I should have never left my valuable ring in their care.

Service was unmatched here. I wouldn't go anywhere else after shopping at Duffs. Mike and Leila…read moreboth were very patient and helpful to me. They had a wide selection and even a custom sample box to look and try on any style of ring. They offer lifetime cleaning with purchases from what I understand. It's definitely worth a visit!

Went in just to see if the jewelry I had was real and the staff was very friendly and helpful!read more

Don't go hear they will lowball you!! They quoted me 800$…read morefor a natural mined diamond I payed 5 grand for If they would have quoted me above 1500$ I would have respected it but they just want to benefit themselves and not customers. Stay away from them please

Definitely do not recommend this company! Ordered and paid for a bracelet on Dec, 11, 2023. Never…read morereceived what I ordered. Called the company on Dec 26 and 27 and left messages simply asking for the status of what I ordered and she never responded! I also emailed her three times and same, no response. I actually had to go to my credit card company today and they initiated a dispute and doing an investigation. The owner is non responsive unfortunately and she refuses to respond to emails and voicemails and refuses to mail my order. Buyer Beware! Shameful and totally unprofessional for a small business.

Love their jewelry and their mission! I've shopped online for about a year before being able to…read morevisit the shop. It is very well put together.

Cartier, Michele, Tag Heuer- these are some of the expected brands of watches, in addition to other…read morejewelry pieces that you'll find at Markham Fine Jewelers in Southlake. I was impressed by the fact that both the Cartier and Michele pieces were priced at market rate, ranging anywhere from $475-1350 (the Diamond Tahitian Chronograph by Michele being one of the ultra top-end pieces). While I searched for a timepiece that would complement my collection of Tag Heuer and Omega watches, I didn't feel pressured or cornered to make a decision by the sales professional. For the lady, I looked for a diamond solitaire piece for our upcoming 10-year anniversary. There were a few jewelry pieces that looked fantastic when it came to color, cut & clarity, yet it didn't seem to be "the one." Nonetheless, I was invited to return once more summer stock arrive by the sales professional. In giving Markham immediate business in getting a watch battery replaced ($25), I found this cost to be somewhat reasonable, considering that my usual place in Allen (30-40 minutes away) wasn't where I wanted to be in paying much less. Further, no other stores in Fort Worth (other than a jeweler) would replace the battery due to product liability. Certainly good to know. Either way, the afternoon at Markham's turned out to be well.

This review is not for the quality of Markham fine jewelers, but the service…read more We purchased a beautiful custom ring in December and I have brought it in for service three times since. The first time I brought the ring in was for an initial downsize. For whatever reason, they had trouble finding the location of the ring when I arrived to pick it up. Eventually they found it but it took questions and searching information. Roughly 2 months ago I brought the ring back in to be polished before our wedding. Yet again, they could not find the ring when I arrived for pickup. The associates had to discuss among themselves and try to figure out which "repair individual" had received my ring. 5 days ago I brought it in because the gold had bent, and I simply wanted it to be reshaped and polished. This was the worst event yet. While I had been told that I could simply bring my ID in for pickup, today that did not suffice. They couldn't find the ring anywhere in the shop. There were four associates communicating, making calls, asking questions, searching jewelers workspace and still it was nowhere to be found. Layla came out and told me that while they knew the ring was in the store, they couldn't find it. Absolutely gutted. There was a mix of answers. One answer was that the ring hadn't been entered into the system since May (over 3 months ago). This was where I panicked, they were essentially telling me there was no trace of my ring. I was also asked if I was at the right jeweler. I assured them I absolutely was and that my husband had customized my ring with Robert himself. I was also told the jeweler who received my ring for work never submitted a work order receipt for it, and it wasn't able to be tracked. All within a span of 30 minutes. Hoping and waiting Soemone would stumble across my ring. One of the associates was calling jewelers and asking what was done with the ring or if they'd had it. After I left, promising to bring back the receipt , the ring was found. I came back and Layla apologized profusely. Layla did a wonderful job communicating and problem solving and I believe she's the sole reason my ring was found. However, having met with Robert and seen his wonderful mannerisms and professionalism, I was disappointed to have experienced so much hardship for simple jewelry adjustments. Their work is beautiful and they have a very kind staff. None of this however matters if jewelry and precious sentiments are lost. Not only have I had to call every single time to check on my jewelry, as I was never reached out to for pickup, my ring would sit there for days after completion as I waited to receive a call that it was ready. Robert has a beautiful business going and wonderful products. I hate to see it overshadowed by confusion and possibly carelessness with precious items. I do plan to continue buisness and Buddha's more jewelry with Markham Fine Jewelers moving forward, but would like to feel confident in knowing that my items are left in safe hands. Again, this review is solely based on the three separate instances I've encountered with their customer service. The quality and selection of jewelry is beautiful. This truly is a beautiful business and all customers deserve service of equal quality to what Robert exudes.

Picked out my engagement ring here 25 years ago and they are the same now as they were then! Truly…read moremade the experience of picking it out special then and making sure my ring stays in tip top shape over all those years! I have NEVER seen my ring on anyone else's hand, truly a one of a kind design! I'm excited to send our son there to look for his own engagement ring soon!

I highly recommend Luxor Jewelers! They have created two beautiful rings for me, and I couldn't be…read morehappier. They transformed my mother's diamond bracelet into a stunning dinner ring that I will always treasure. Years later, when I lost the center diamond from my wedding ring, they worked directly with my insurance company to replace it. I also updated the setting, and the finished ring is absolutely beautiful. Their craftsmanship is exceptional, but what truly sets them apart is their customer service. They are honest, knowledgeable, and genuinely care about their customers. If you're looking for a jeweler you can trust with your most treasured pieces, Luxor Jewelers is the place to go.

After getting my first bid on my necklace I went in to sell my 14kt gold necklace the older lady…read morewhich I assumed was the owner said the acid test started to smoke and she said it was also doubled stamped so she wouldn't take it. Strange situation considering the reviews and knowing the authenticity of the item. Just thought I should let it be known

This place took my wedding ring as a pawn. I went in several times to try and get it in my name to…read moreno avail. My husband initially went in to pawn for a measly $800 loan. Now, almost a year later because of our continued circumstances we are told that they cannot find the ring (we've been paying on it for almost a year). 1) I'm pissed I trusted my husband to take care of; 2) this pawn shop better make it right.

What a wonderful group of gals that work for this Jewelry store and what an incredible selection of…read morefine jewelry they have to offer! I simply stopped by their shop the other day to see if they could replace the batteries in several watches that I have literally not been able to wear in years. J'Lane greeted me with such a big smile and never hesitated or showed disappointment that I wasn't there to actually shop or purchase anything She continued to impress me by treating me like I was one of her best clients and I just wanted to say thank you for that! Most places act like you are interrupting their day with busy work that they really don't want to have to take care of. What an awesome experience! Thanks again so much and y'all have a very beautiful store by the way!! Annie Hale

What used to be a Fort Worth staple had gone downhill over the years. Guess the universe and karma…read morecaught up with their customer-unfriendly practices because in late 2024 they announced their going out of business sale. Last day is supposed to be Jan 11, 2025. I feel sorry for the staff, but glad to see the Haltom's name disappear.