I chose this motel over others because its room entrances were located on the inside and not the…read moreoutside, like typical motels. Check in was quick and simple. The young man at the front was welcoming. And you could see all of the cameras right away. Gave me an extra sense of security. We were only staying for the night. I think we were there for a total of maybe 11 hours. We got in around 10 with our kids and we were so tired. The room was clean. Not sure if we had neighbors but it was quiet. The blankets were pretty thin. I was freezing going to bed so I wish they had an extra blanket stowed away that was heavier. I'm sure I could've called and asked for one but I didn't want to bother anyone. I was surprised that the beds and pillows were decently comfortable. Even my kids fell asleep quick. If we come back to Dallas we would stay here again.

Not sure if this is the same location at the off of Esters and 183(airport fwy) but here's my…read morereview and corporate better be paying attention, if not, they need to hire someone such as myself for business Reformation and implementation. I was suppose to rent a room at your location off of hwy 183 and esters in Irving, TX on April 26th, Friday morning at 2am and check out Monday morning at 4am. I made the reservation with booking.com 1st, the clerk took a while to get to the counter. The clerk did not have any identification that indicated he worked there. I told the gentleman that I needed a room for that night and that I will be checking out at 4am. I gave him my confirmation number, but he said I was not in the system since I had just made my reservation 15 minute prior. So he entered the reservation manually. Per my confirmation with booking.com,  My booking was slated for Friday morning until Monday morning for a total of 204.00. I asked him 3 times to confirm that everything was correct. Initially, he tried to charge me 210.00, but I told him that's not what is in my confirmation. He overrode the system and charges me the 204.00 which I paid in cash. I also advised him that I did not want house keeping, yet when I returned later that evening from being out, my room was cleaned up with the except of me finding a used tooth pick under the air con unit.  Saturday, house keeping came knocking on the door, and I told them again that I do not want house keeping and to not bother coming Sunday as well. She said she doesn't understand English that well and my Spanish isn't that great, so u told the front front desk I do not want housekeeping service during the duration of my stay. Well Sunday come around and house keeping kept telling me it's time to check out. I told them again. That I am not checkout until Monday morning at 4am. The so called manager of desk clerk comes banging on the door and tell me that I had to pay for another night. I said that I already paid for 3 night so why would I pay for another. So he tell me to go to the front office and talk to him then. He proceeds to tell me that even if I checked in after midnight that it goes for the prior day. I check into all of my hotels after midnight and I have never had an issue like that before. Also this guy too does not wear a company shirt or name tag so I do not even know if he is a manager or a staff on duty. When I explained that that's not what the clerk the night before told me, he tried to say that his English isn't that great, but that he insisted I pay for another night. Because of your clerks clerical error, I had to impose on a friend and stay their for a night until it was time for my flight to leave. If I hadnt paid cash and reserved the room with my credit card, I would be disputing this with my credit card company. Please note that I will never stay at another one of your establishments again, and I will also tell my friends and colleagues to do the same since none of your employees at your esters location know how to read a reservation confirmation, adhear to privacy of hotel guest, or explain and confirm reservation with said guest.

I have mixed feelings about this Aloft. It was beautiful walking into the lobby. The bright colors…read moreand funky aesthetic was like eye candy. Friendly staff, and the designs around the hotel are all just so fun! However, I was a little disappointed there wasn't a microwave in the room. There is one microwave on the fifth floor for everyone to share. My room did have a mini fridge thankfully. Also the desk chair was not very comfortable but I loved the bed! As for the Wxyz bar, it was dead on a Saturday Night. I can imagine since Toyota Music Factory has been open, it's taken some of their thunder. The pool was lit though. I could see there were a bunch of people out there at night but luckily I couldn't hear them.

Average hotel that offers you the basics. The hotel is getting old and elevator takes sometime to…read moreget to your floor although there are only 5 levels. Hotel entrance is swanky but a bit odd. The check in counter is a little counter which I couldn't tell if it was a hotel guest check in counter. With that said, the basic room works well for an overnight stay. No breakfast included with your stay unless you're a platinum elite Bonvoy member. They do offer limited breakfast items - purchase à la cart.

I can't believe I'm writing a review about bathroom sinks...but here we are. The hotel itself is…read morenice and fairly new. Very industrial/loft feel, which I like. However the bathroom sinks may just be an elaborate prank pulled on every guest of this hotel. There are many photos already on here, but the pictures don't do it justice. The sink is approximately 7" x 12", and has a mirror jutting out over a portion of it, leaving you with roughly 4-5" of functional sink space. This will be the smallest sink you've ever used in your life (and I've spent lots of time in NYC and Chicago, where I've used some very small sinks). Need to wash your hands? You're getting water on your feet. Shave? Better wear a bathing suit. Wash your face? A wetsuit is recommended. Accidentally turn the water on too high when doing any of the above? Bet you didn't know you were about to take a full shower! I'm not sure the building codes in Dallas, but apparently you can get away with installing dollhouse fixtures here. Choose another property just simply so you don't have to deal with the hassle.

Nice hotel, front desk staff was super friendly. The bathroom is interesting with the sink sideways…read moreand very small and very close to the mirror, so close that there is a sign on the mirror that objects are closer than they appear. Overall the room was very nice.. I was surprised by the complete cement room but shockingly it was perfect, the bed is comfortable however the pillows are very big. My neck does not do well with thick pillows and these were very thick. The bar was mediocre and the bar tender struggled to keep up with customers and wasn't very friendly. Overall it was a good hotel and a fun experience.

Never received a phone call back. My husband emailed them and still nothing. I went and got a…read moreTetanus shot just in case since it was a rusty carpet tac. I do not recommend this place!

If I would have seen the Yelp reviews, I might have thought twice about staying here…read more Having a 2 room suite, the happy hour, and the breakfast is nice, but that's about where it ends. The A/C in the room was nice and cold. The hotel is under some serious repairs right now. Looked like they were re-cabling the hotel. Nearly broke my neck using the weight bench in the gym, needs to be repaired. Because of the repairs, ice machines on your floor might not be working. Most of the staff don't know the area, so don't ask for restaurant recommendations near the hotel.

Honestly, I had quite low expectations, so my 4 star is based on what I thought I may have been…read morewalking into. I stayed here on an American Airlines voucher due to plane issues and missing my connecting flight. I got into DFW around 1AM and had to be back at the airport by 4am - so I was just hoping for a clean space that was safe to try to catch an hour or two of sleep. I appreciated the other reviews to help me feel a bit more confident. I did not take the shuttle either direction because I needed to maximize my time and ensure I got back to the airport on time. I grabbed a Lyft each direction (scheduled the one back to the airport). Check in was easy and quick - lobby was very basic, not the most inviting, but the staff was friendly and kept the process efficient! I saw a vending machine in the lobby too though I didn't look at it closely. My room was good size, and my bed was comfortable. I could hear others doors, but turned on white noise on my phone and it really helped. As others mentioned, there are not toiletries provided other than two small bars of soap. No tissues either and thin towels - BUT my room was clean, and was able to catch about 1.5-2 hours of sleep, take a quick shower, and I know it was better than staying in the airport. If I was in this situation again, I would pick this hotel over the other options that my voucher included.

Shuttle failed to pick me up from the airport. Waited 45 minutes. Ended up having to take an…read moreUber. Middle of the night call at 2:20am asking me if I was still planning on taking the 2:30am shuttle. Did end up taking the shuttle back to the airport and watched the rushing shuttle driver slam the van door closed on an older woman's finger. Chirping sounds from smoke detector all night. Very thin walls. Heard neighbors having a party. What a terrible experience.

WARNING! WARNING! WARNING! ZERO STARS - DO NOT STAY HERE FOR YOUR HEALTH!…read more THE ENTIRE FIRST FLOOR FLOODED 08/09/2025 WITH SEWER WATER FROM AN OVERFLOW TOILET. ZERO Remediation ZERO Contact to Residents ZERO Room Cleanings ZERO Maid Service on Monday Traci, the "Manager" is total POS without empathy, morals, ethics and most likely, IMO a Satanic witch that thrived on Residents' suffering. I called Traci who gave me: My clothes got soaked: "We have a coin-operated Laundry you can use." ZERO Compensation for soiled Clothing. My room remained unclean, unsanitized, with standing water from Saturday, 08/09/2025 to Monday, 08/11/2025 without any Management assisting any Residents. I asked to speak to the Regional Manager and was only given his name, and not his phone number by Traci. Having done extensive remediation in Houston after Hurrican Harvey and running a very successful construction company - BLACK MOLD WILL FORM. Water is standing under every floor of every room. I stayed to see if anyone from InTown Suites, or their Registered Agent, CT Corporation would return my Calls and Complaints - NOPE! TRASH OWNERS, TRASH MANAGEMENT, TRASH BUILDING THAT WILL MOLD. Traci did NOTHING to Relocate Residents at another InTwon Suites, or Compentsation for another Motel/Hotel. I left Monday afternoon early for my Week allocation due to the horrible Customer Service. Let me quote InTown Suites website "Mission" from InTown Suites "About Us": "We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They're why we get up in the morning! Therefore, we're proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we're friendly and caring and that we seize opportunities to brighten your day. We want to do good - and do well. Our core values help guide us on this journey. Core Values Unexpected Delight - We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through "little things that go a long way." We make our guests feel special, not just safe. It's these small, positive moments that surprise people. Efficiency - Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self-discipline. Common sense is key. Unity - We support one another, celebrate successes, and have each other's backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose. Integrity - We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other. Passion - We go all in! We're a culture of doers. We're hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests." ALL LIES . . . . DO NOT EVER STAY AT THIS INTOWN SUITES OR RISK YOUR HEALTH AND SAFETY FROM BLACK MOLD . . . . I, Floyd Pleasant Tarvin IV, do solemly declare under penalty of perjury pursuant to Title 28 USC Sec. 1746(1), and Tex. Civ. Prac. & Rem. Code Sec. 132.001 that all statements herewith are true and correct of my own personal knowledge and beliefs.

Rob the property manager is very kind, respectful and understanding I 100 percent recommend this…read moreproperty to anyone looking for a short term or prolonging stay.

didn't bother me too much, check in was smooth. the room was cute not overly done. they let me do a…read morelate check out at 4:30ish for additional $60 not too bad. I just like that they left me alone. the only thing i really didn't like was the hour waiting for elevators.

It pains to give this review because I've been at this hotel before and today the experience was…read moretotally different. Bad customer service unwilling to help or even say sorry for the inconvenience. Staying for 5 nights 6 days and since housekeeping it's only upon request We decided not to bother too much asking for housekeeping only once , it was done badly , restroom counter not clean ( this because I took a couple of pills and left the trash packet on top , and still was there after "cleaning) Body wash bottle got empty not refilled , and you might say those are amenities but soon we learn that we also pay for those amenities after checking out I was told I have to pay another charge called Destination Fees. Even tho I had already paid for all stay. Fees I'm somehow ok . Since I'm using the hotel but the service received not ok . AC was cold all the time even when turned manually off . Valet parking $50 per night . No restaurant devices anymore . Will I stay here again ? NO.