Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying…read morea car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won't believe it, but they didn't reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn't come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

what a joke. I bought a car from this place in may. When I went to change the oil I couldn't get…read morethe drain plug off. No one could. I needed a pneumatic chisel to cut a groove into the metal, then use that with the chisel to back it out. The crush washer was completely flattened. Its like they used an impact wrench to put the plug on. around the same time my brakes starting squeaking loudly and only got worse. I brought it to a mechanic who then showed me that the pads installed by CSauto were the wrong size. The pads could have broke free causing me to get into an accident. The service this place does on their cars is ridiculous. They have no idea what they're doing and I'd be worried about every car on their lot. Like I said, this place is a joke.

I have been a customer of this dealership for over 20 years, and my experiences have almost always…read morebeen positive, which is why I was disappointed by my recent visit. I purchased my vehicle from the dealership about six months ago. At the time of purchase, I was told that the gas door cap had been repaired by gluing it back onto the fuel door. Unfortunately, that repair was not done properly, and the cap fell off while I was pumping gas. When I brought my car in for an oil change, I explained the situation to the service advisor. I don't know his name, but his attitude was disappointing. He immediately asked how many miles were on the car. I explained that I had purchased it from this dealership only six months ago, and I didn't feel the mileage was relevant since the problem was with a repair that had supposedly been completed before I bought the vehicle. I also mentioned that I had purchased the extended warranty, but he told me it wasn't covered. That wasn't really the point. The issue existed when I purchased the car. Instead of listening and trying to help, he was argumentative and made the interaction uncomfortable. I told him I would rather speak with Carlos, who has always taken great care of me. I can't say enough good things about Carlos. Over the many years I have been coming to this dealership, he has always been professional, respectful, knowledgeable, and genuinely cares about his customers. He is one of the main reasons I continue to return. I also want to recognize Paul Santiago, the Sales Manager. During my visit, I was told my vehicle needed both the engine air filter and cabin air filter replaced. I was frustrated because I had only owned the car for six months. I spoke with Paul, and he immediately listened to my concerns. He understood why I was disappointed and, without hesitation, had both filters replaced at no cost. That level of customer service meant a lot to me. Paul was professional, courteous, and truly showed that he cares about his customers and the dealership's reputation. Employees like Paul and Carlos are the reason I have remained a loyal customer for over two decades. The gas door still needs to be replaced. I was told that a new gas door has been ordered, so I am hoping to receive a call soon to schedule that repair. I appreciate that this is being addressed and look forward to having it completed. While I hope the dealership addresses the customer service I received from the service advisor, I sincerely appreciate the outstanding service provided by Carlos and Paul. They turned a frustrating experience into a much more positive one, and they deserve to be recognized.

I posted a pretty harsh review of the dealer service department last week, and I want to amend it…read more While it is true that I was really unhappy with my dealings regarding warranty work last year, there have been changes at the dealership that have turned things around. Within a day or two of posting my review, I received a text and email from General Manager Christian Kassis and a follow-up phone call this past Saturday. My criticism and complaint stemmed from having to pay over $500 for work that was covered by my Ford PremiumCARE extended warranty because the then manager of the Service Centered failed to follow-up on the warranty claim. This all happened last year, and I had finally gotten around to posting a review. As mentioned, I spoke with Christian this past Saturday, and today being Monday, he has resolved the issue and issued me a reimbursement check. I've gone from incredibly disappointed to incredibly impressed. It is clear to me now that the issue arose from poor execution by the previous Service Manager. That person is no longer with the dealership. So, I've gone from a 1-star to 5-star rating and will be resuming my relationship with the dealership for service and possible future purchase. My thanks to Christian for addressing this issue in such a rapid manner. It almost renews my faith in human nature

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

I wanted this vehicle and told dealer that I was going to secure my own financing on a Friday and…read morecome back to get paperwork done on Monday and by that time he had sold the truck to someone else!!! NOT HAPPY!!! BAD BUSINESS PRACTICE!!

Great communication and quick, easy sale. Vehicle as described. Bit of a drive from my house but…read moreworth the trip.

Larry is a great guy! Helped me a lot with my issues regarding being overcharged from another…read morecompany! Very respectful, understanding and helpful. Give this guy a raise !

I was a loyal customer for 15 years, including direct deposit, mortgage, refinancing, etc. In 2025,…read morethey paid a monthly automatic charge I had set up twice, and admitted to it being their mistake. They refused to make it right, and told me it was up to me to go after the funds ($2700) myself. Unbelievable. AVOID THIS CREDIT UNION!

Very grateful to the bank, especially to Mrs. Kristal Padilla, who has guided me from day one and…read moremade it possible to increase my bank credit. Thank you.

From the owner: Build From Here. Why should you team up with Mills42? For…read moreone thing, we're dedicated to the credit union philosophy of "People Helping People." In other words, if you've been turned down for a loan at another financial institution, we'll dig deeper to help you find a solution. If we can't offer you a loan right away, we'll tell you how you can get qualified and then work with you to make it happen. Or if you're just looking for better ways to save money, we've got several unique savings programs that will do the trick. We'll even take the time to review your goals versus your finances with you. Whether it's through creating a budget, refinancing loans and/or other creative ideas, we'll find ways to help you reach those goals, and then some. By the way, you're not just a member of Mills42; you're also an owner. Every member has an equal say in how we conduct business, no matter how much or how little you have on deposit.

Just went in to open an account. First off, the bank was empty. I should have known right then to…read morewalk out. I go in to open a checking account with my lease, my ID (which was valid) my social security card and other forms of ID. They tell me I can't open an account because the address on my ID was different from my lease address (which is still valid). I didn't know Lowell Five was working for the RMV lol. Very rude, very unprofessional. DCU opened an account NO PROBLEM. I certainly won't ever do business with this bank.

Stay away! My parents were customers for over 60 years. Trying to get anything from them is like…read morepulling teeth! they are NOT customer friendly at all! My parents are 98 and 96, not very mobile and live literally .1/4 mile from the bank. While getting their finances in order, they were NOT accommodating to their needs whatsoever! For example...My mother totally forgot that she had an IRA with them. I went in person and they would not give me any information, which I somewhat understand; however, I am listed on their checking and savings account. I went back to my parents place and had my mom call the bank [their suggestion] with her credentials so that they could provide the account number for her IRA. They talked to my mom on the phone and got her credentials and then told her that she would have to come in person to get a print out of her account number. They would not release the account number over the phone. Are you kidding me? They were well aware of how immobile she is and still would NOT accommodate. Needless to say, due to their poor customer service, the IRA, and their 3 CD's will be rolled over to Fidelity! STAY AWAY!!!!

Needed a cashiers check or money order. Had cash. They don't do business with people who don't…read morehave an account.

I want to update my previous 2 star review. Sean answered immediately, and I called his direct…read moreline. He put me in touch with the new branch manager in Dracut followed up by an email to us both, to which the manager followed up with an email and phone call. She has been more than helpful since. BTW...I'm from Dracut, NOT San Francisco!

Great service. Need foot traffic to keep Seabrook branch open. It now closes everyday at 1 PM.read more

Used to be great, but has been getting more difficult to do business for a few years. The recent…read more"system conversion" was the last straw. Put the burden on their customers with changing account numbers (had to update all auto-pay bills), pulled funds from savings instead of checking, charged a dormant account fee every month despite multiple transactions, then did not credit until the following month, sometimes not at all. Could not pull statements online for weeks. Different explanations from branch staff and the customer service line (if you don't get hung up on after 45 minutes on hold....). Absolutely brutal customer experience.

100% recommend!! Bought a decent used car for my daughter, Ron was so honest and helpful and did a…read morefew extra things to the car at no extra cost. When something went wrong a couple weeks later, he fixed it right away. He's got a customer for life!

Ron is such a great guy! He really looks out for you and the cars he have are priced fairly. Highly…read morerecommend this dealership to anyone looking for budget used cars.