Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying…read morea car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won't believe it, but they didn't reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn't come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

what a joke. I bought a car from this place in may. When I went to change the oil I couldn't get…read morethe drain plug off. No one could. I needed a pneumatic chisel to cut a groove into the metal, then use that with the chisel to back it out. The crush washer was completely flattened. Its like they used an impact wrench to put the plug on. around the same time my brakes starting squeaking loudly and only got worse. I brought it to a mechanic who then showed me that the pads installed by CSauto were the wrong size. The pads could have broke free causing me to get into an accident. The service this place does on their cars is ridiculous. They have no idea what they're doing and I'd be worried about every car on their lot. Like I said, this place is a joke.

I'm referring to the sales dept. They definitely get a lot of eye candy onto the net, etc. I'm…read morepretty sure their prices are a bit lower than in greater Boston, and Lowell isn't that far away...but I'd recommend an independent inspection by a qualified mechanic or "Lemon Finder" to avoid possible hidden issues, which can be devastating with high ennd vehicles (even though there's a 'lemon law' in MA).

I told them my preferences and budget, and they worked within it, giving me several attractive…read morechoices. They were generous and the purchasing process only took one day and couldn't have been smoother.

TOTAL SCAM! Do NOT buy a car from this guy, Alvaro Guveia sold me a total lemon car and he's been…read moredoing it for years. At first everything seemed fine with the car but after I received the title the AC stopped working. The car passed inspection which meant I could not get a refund, but a week after that the car started making noises while driving. I got it checked and the WHOLE DRIVE SHAFT NEEDED TO CHANGE which would cost over $1500. He refused to help me and told me there's no warranty or refunds. If you have any respect for yourself do but buy a car from Al. Reporting to the police and the Mass consumer department.

I would not even give this guy a one star!! he scammed & lied to me! bought a 2009 car, Al Gouveia…read moresaid it was inspectable, got it hime, sub frame rotted, spent thousands! just heard from another guy, who bought a car & the engine blew one month later. took him to court, no luck, this time he will lose, one way or another, justice will be served!

BEWARE! Do not…read morepurchase any vehicle from this place , Valdir is a scam artist ! I recently bought a car from there and it broke down within days and they refused to fix it ... Valdir is ugly both inside and out . Karma will get you

If you appreciate your money don't buy anything from this dealer they are the worst they took money…read morefrom me from a deposit and never got that money back they charged me for cleaning. Dealer are responsible for getting the car cleaning for the customers not the customer pay to get that car clean People dont buy cars here ( 0 starts )

sold me a lemon car after I explained to them I give birth in 4 days and now Patricia is saying to…read morebring her to court instead of just giving me my money back . trying to blame everything on me when her worker matheirs promised to fix everything so it would pass inspection but it failed aure enough . keeps trying to give me another piece of crap instead of my money back . very unprofessional, worst dealership in Lowell

I bough my car with Bruno and he was the best! Very friendly, he helped me choose the right car for…read moreme - a 2015 Ford Fusion that I absolutely LOVE - and got me approved for the loan on the same day with my trade as down payment. I drove home the next day!!! Very fast and easy to deal with, I'm very happy with you guys. I recommend it to everyone who needs a car fast, on great conditions and easy to finance!

This review is for the Service dept. at 495 Mazda. Nothing…read morebut praise. First time going there and I must say, I was really, really impressed. Everyone so friendly, welcoming, helpful! Relaxed friendly environment. Had an issue with the soft roof on my Miata. Some rivets popped off and a bracket got bent out of shape. Everyone around me said "Don't take it to the dealer, it'll be too expensive, they won't try to fix it, they'll say you need to replace the roof, engine, tires and antenna"... Boy, were they all wrong! 495 Mazda DID fix it, and they fixed it right! And the final bill was very, very reasonable. It would have definitely cost way more if I took it to the local mechanic. Mechanics at 495 Mazda know your Mazda, know how things are supposed to work, and have to right tools for the right job. Can't say thank you enough! Thanks to Jonathan and Cesare! Highly recommended!

Quite possibly the worst experience. Went in for an oil change and ended up with a blown cylinder…read morehead in a 2024 CX5. The GM Sean is completely passive aggressive. They did zero to help me. Only bright star is Emily in service.

The best in the area! Charlie was extremely helpful throughout the entire process! Hard to find…read moregood dealers these days but this is one of them.

Excellent service and made it easy to understand on purchasing vehicle. Love the carread more

I have been a customer of this dealership for over 20 years, and my experiences have almost always…read morebeen positive, which is why I was disappointed by my recent visit. I purchased my vehicle from the dealership about six months ago. At the time of purchase, I was told that the gas door cap had been repaired by gluing it back onto the fuel door. Unfortunately, that repair was not done properly, and the cap fell off while I was pumping gas. When I brought my car in for an oil change, I explained the situation to the service advisor. I don't know his name, but his attitude was disappointing. He immediately asked how many miles were on the car. I explained that I had purchased it from this dealership only six months ago, and I didn't feel the mileage was relevant since the problem was with a repair that had supposedly been completed before I bought the vehicle. I also mentioned that I had purchased the extended warranty, but he told me it wasn't covered. That wasn't really the point. The issue existed when I purchased the car. Instead of listening and trying to help, he was argumentative and made the interaction uncomfortable. I told him I would rather speak with Carlos, who has always taken great care of me. I can't say enough good things about Carlos. Over the many years I have been coming to this dealership, he has always been professional, respectful, knowledgeable, and genuinely cares about his customers. He is one of the main reasons I continue to return. I also want to recognize Paul Santiago, the Sales Manager. During my visit, I was told my vehicle needed both the engine air filter and cabin air filter replaced. I was frustrated because I had only owned the car for six months. I spoke with Paul, and he immediately listened to my concerns. He understood why I was disappointed and, without hesitation, had both filters replaced at no cost. That level of customer service meant a lot to me. Paul was professional, courteous, and truly showed that he cares about his customers and the dealership's reputation. Employees like Paul and Carlos are the reason I have remained a loyal customer for over two decades. The gas door still needs to be replaced. I was told that a new gas door has been ordered, so I am hoping to receive a call soon to schedule that repair. I appreciate that this is being addressed and look forward to having it completed. While I hope the dealership addresses the customer service I received from the service advisor, I sincerely appreciate the outstanding service provided by Carlos and Paul. They turned a frustrating experience into a much more positive one, and they deserve to be recognized.

I posted a pretty harsh review of the dealer service department last week, and I want to amend it…read more While it is true that I was really unhappy with my dealings regarding warranty work last year, there have been changes at the dealership that have turned things around. Within a day or two of posting my review, I received a text and email from General Manager Christian Kassis and a follow-up phone call this past Saturday. My criticism and complaint stemmed from having to pay over $500 for work that was covered by my Ford PremiumCARE extended warranty because the then manager of the Service Centered failed to follow-up on the warranty claim. This all happened last year, and I had finally gotten around to posting a review. As mentioned, I spoke with Christian this past Saturday, and today being Monday, he has resolved the issue and issued me a reimbursement check. I've gone from incredibly disappointed to incredibly impressed. It is clear to me now that the issue arose from poor execution by the previous Service Manager. That person is no longer with the dealership. So, I've gone from a 1-star to 5-star rating and will be resuming my relationship with the dealership for service and possible future purchase. My thanks to Christian for addressing this issue in such a rapid manner. It almost renews my faith in human nature