We purchased double entry doors from Mark and couldn't have had a better experience. He spent time…read morewith us and showed us several doors and their hardware selections. He answered all of our questions patiently and knowledgably. After we placed the order he came out immediately and measured to make sure the doors were a perfect fit. He kept us updated along the way and then coordinated the delivery perfectly timed for the installation. We have received many compliments on the doors and couldn't be happy. Sincerely, Larry M

The front greeter was friendly, and called over a GenZ dark haired guy. Who showed me the direction…read moreof the pulls then said with a snotty attitude "when you find out what you want, come over to the desk and I will order them, it will take at least 2 to 3 weeks." Then walked over to the back desk to chat with his coworker. He offered no additional assistance. I looked at the pulls myself with no help. I left and ordered the same ones at the store online. They came in 8 days via FedEx. I also told my carpenter about the situation and he said he even gets attitude. That if you don't have a designer with you that's what happens. Train your staff that if we go in there we can afford what you have. Drop the attitude.

Lowe's is a good store to shop in, it's clean with a great selection of everything from appliances,…read moreceiling fans and garden supplies. The staff knows their stuff, they always ask if you need anything and they often help with finding items. Customer service is good, if you need a return, the process is fast and easy as long as you bring a receipt. Prices are competitive and the selection is good, after all, Lowe's is a big store. If a handyman sends me there for supplies, I can always ask the guys in the store if I can't locate a #9 x 1-1/2 in deck screw. Kudos to these hard working and knowledgeable employees, if they don't know, they will look it up on their phones. Lowe's is in a good location and parking is easy. This is a low stress store to shop in, and I'll be back soon.

(2/5) Today I…read morepurchased a brand-new garbage disposal from Lowe's in North Naples for one of my customers. When I arrived at the job site and opened the box, I found old, dried food still inside the disposal. It was clearly a used item that had been returned and placed back on the shelf without being properly inspected. As a handyman, this meant I had to stop the job, pack everything back up, drive all the way to Lowe's, exchange the product, and then return to my customer's home. I lost approximately an hour of work because of a mistake that should never have happened. When I explained the situation to the service desk and asked if there was any way they could compensate me for the time I lost due to their error, one employee actually laughed and dismissed me with, "Have a nice day, sir." That response was far more disappointing than the original mistake. A manager eventually offered a 30% discount on a future purchase, which I appreciate, but it still doesn't change the fact that I lost valuable work time or that I was treated disrespectfully. Mistakes happen. Selling a returned item as new is one thing. Laughing at a customer who has been inconvenienced by your mistake is another. As someone who spends thousands of dollars each year on materials for my business, I expect better quality control and much better customer service. Going forward, I'll be taking my business elsewhere.

Waste of time. You'll purchase your order at the counter then go to the back to receive what you…read morepaid for just to find out they don't have everything and you get to walk back up to the counter to get your money back while having to go to another facility to get the rest of your materials.

Not a great walk-in place. I was recommended by my friend and contractor to stop by and pick out a…read moredouble entry door. OK, not too hard. I stopped by and am the only customer there, other than a couple in a side-office consultation. I ask for a salesperson, as the door options are many; and then salesperson asks me to tell her EXACTLY what I want because there are a lot of options. (ISN'T THAT WHY SHE'S THERE??). AND...She seemed impatient with my questions to attempt to narrow it down. After some awkward exchanges of door features and budget, she said she would email me my quote, which I received the next morning still unsure if this was the most economical and best option....Oh...I have to separately call a second salesperson who was not available to get a quote on hardware, she only quotes doors. Yikes. Not a time-efficient or pleasant experience.

During our new construction we have purchased several products form White Cap, good inventory and…read morepolite staff.

This place is terrible. Their attitude sucks about everything. Especially the old lady at the front…read moredesk she seems to be mad at the world. They are always lost and never know what is going on. Give your business to Naples Lumber you will definitely notice the difference.

Called to ask about replacing front doors. The person answering the phone just said come down and…read morepick up a book, then call the "door person for quote". I asked if there was something online I could see to avoid driving there just to pick up a book. She said she has no time to really know or find out. Wow

Wish I could give them 0 stars! Worst experience of my life dealing with Ian and Mike having to…read moreorder tiles for 2 bathrooms. 2 months and many many lies later, my tiles are still not here. All they keep asking for is more shipping fees even after they ordered the wrong tiles the first time, not the ones I showed them. And they refuse to refund. Horrible establishment and policies! Horrible communication from Ian and Mike! They don't own up to their mistakes and you're gonna have to pay for it! Save your time and your money and go elsewhere!!

Working with prosource has been outstanding. I personally work with Ian and he's outstanding…read more Perfect Communication and the process is simple recommend every time

I can't say enough good things about GC flooring I am obsessed with how lovely they are! Mayra…read morehandled a complicated transaction with skill and ease. I was not even in the area. The installation was flawless and the product stellar. I highly highly recommend them!

When looking for a flooring supplier, it's difficult to know where to start. So many times we've…read morewalked into dusty, disorganized flooring stores filled with old sample styles, and employees who don't know the products and are not much help. That disaster ultimately ends with people who overpromise, way underdeliver and simply do not come through. No one needs any of that during a construction project... GC Flooring on the other hand is everything we could've asked for and more! Walking into their immaculate show room that was so organized, neat and full of the latest styles, was just what we were looking for. Mayra was nothing short of a lifesaver for the build-out of our home in Naples. Her style choices were always right on the money. Mayra got to know our goals, and knocked it out of the park. What an incredible design professional! With the patience of a saint she shared one expertly curated collection after another, with so many options, one nicer than the next. Mayra helped us pick the very coolest tile options for all of our bathrooms and the most kick-ass Legno Bastone wood flooring for for the rest of the house. When it came to the mission-critical phase of getting the quantities correct, Sharina worked extremely closely with us to make sure that all of our wants and needs were satisfied. She was always so eager to please when it came to the many changes we made along the way, without fail throughout the entire evolution of our project. Sharina was also eager to lend her very creative eye and expert sense of style when it came to the design choices we were deliberating on. We are so grateful for her help! When it came time to place our order and procure each selection, even in the midst of an epic supply chain crisis every piece of material was delivered early, which is unheard of in this environment. We cannot say enough about what a wonderful experience we had working with GC Flooring and how grateful we are to have had the opportunity to work with Mayra and Sharina! Two intelligent, progressive, design focused ladies who were both sweethearts to work with and nailed the execution on every phase of our project. Thank you GC Flooring! Don and Odette Scacco

Can't get in without an appointment at their very limited convience. Prices are the highest in…read moreNaples/Ft. Myers. Customer service is surly, arrogant, impatient, and entitled. Other than that...

We went through an independent contractor who we were referred to for granite kitchen countertops…read more The contractor recommended UMI. I visited several times and eventually picked out a stone slab that I liked. The job was going to require two slabs though and the second one was behind the one I approved. I was told by the UMI salesperson and the contractor that the second slab was from the same lot so would look the same so my bad that i didn't require them to move the first one so I could see the other one. After the countertops were cut and installed, the one slab clearly had a problem. It has a brownish hue and when you looked at the beveled edge you could see that it was a surface issue probably in the finishing. I sent pics to both the contractor and UMI showing that something was wrong. I was told they can't guarantee that there are "minor differences" between stones because that is just the way natural stone is. Yea, but why does it look fine about 1/16th inch under the surface? I asked UMI to come examine and give me some thoughts on fixing. I was perfectly fine with paying for refinishing. I was told that I must go through my contractor and not UMI. They wouldn't even consider helping me until I told them I get no responses from the contractor after numerous attempts. Sorry, not our problem. Beware, UMI does not stand behind its products. If you do do business with them, be extremely careful and don't assume anything. If something is wrong or they sent the wrong slab, its on you.

This Lowe's is typically my preferred store for home improvement requirements…read more The store is consistently clean and well-organized. The staff is always eager to assist. A perfect place to find all your Holiday decorations.

I had an online order for a small toolbox on wheels. When I got the order, the toolbox was damaged…read morebefore it was packed. Lowe's customer service made it difficult to return. The item made by Kobalt, only has a two day return policy....... that's unrealistic for shipped orders because it would be beyond the two day store return policy. I told them I couldn't have returned it because it wasn't opened until almost a week later when my sons arrived as I'm disabled. Finally, I was able to get them to have FedEx pick up the damaged toolbox.fat forward two days. I went to the local store to see if I could get the store to deliver it. I explained the situation of what happened and the sales associate bent over backwards to help me, but the two managers that were involved basically told me to go scratch. they only offered me to rent a truck and pick up the item myself. The sales them that I had recent back surgery and there was no way I could do that. That's why I was here. That was the same reason why I had the toolbox delivered to my house. I can't lift anything. So the managers could care less. I did call up Lowe's customer and I reported the incident to corporate. I will never ever buy anything from Lowe's again. And I will tell all my friends not to buy anything from Lowe's and how they treated me. I didn't even bring in the fact that I was disabled until the end and they still didn't care.

Knowledgeable sales staff. Helpful at providing good solutions to my repair projects…read more During COVID they were the first to provide measures to protect their employees from exposure. Must be a great place to work. They are my first stop to find what I need.

Very friendly and helpful staff at this Sunshine Ace Hardware location! Thank you so much!read more