(2/5) Today I…read morepurchased a brand-new garbage disposal from Lowe's in North Naples for one of my customers. When I arrived at the job site and opened the box, I found old, dried food still inside the disposal. It was clearly a used item that had been returned and placed back on the shelf without being properly inspected. As a handyman, this meant I had to stop the job, pack everything back up, drive all the way to Lowe's, exchange the product, and then return to my customer's home. I lost approximately an hour of work because of a mistake that should never have happened. When I explained the situation to the service desk and asked if there was any way they could compensate me for the time I lost due to their error, one employee actually laughed and dismissed me with, "Have a nice day, sir." That response was far more disappointing than the original mistake. A manager eventually offered a 30% discount on a future purchase, which I appreciate, but it still doesn't change the fact that I lost valuable work time or that I was treated disrespectfully. Mistakes happen. Selling a returned item as new is one thing. Laughing at a customer who has been inconvenienced by your mistake is another. As someone who spends thousands of dollars each year on materials for my business, I expect better quality control and much better customer service. Going forward, I'll be taking my business elsewhere.

Everything. I bought a Samsung refrigerator for almost 2k and in 1.5 years the ice machines have…read morebeen a disaster. Called service multiple times and redirected to samsung repair, which is a total JOKE!!!

Waste of time. You'll purchase your order at the counter then go to the back to receive what you…read morepaid for just to find out they don't have everything and you get to walk back up to the counter to get your money back while having to go to another facility to get the rest of your materials.

Not a great walk-in place. I was recommended by my friend and contractor to stop by and pick out a…read moredouble entry door. OK, not too hard. I stopped by and am the only customer there, other than a couple in a side-office consultation. I ask for a salesperson, as the door options are many; and then salesperson asks me to tell her EXACTLY what I want because there are a lot of options. (ISN'T THAT WHY SHE'S THERE??). AND...She seemed impatient with my questions to attempt to narrow it down. After some awkward exchanges of door features and budget, she said she would email me my quote, which I received the next morning still unsure if this was the most economical and best option....Oh...I have to separately call a second salesperson who was not available to get a quote on hardware, she only quotes doors. Yikes. Not a time-efficient or pleasant experience.

During our new construction we have purchased several products form White Cap, good inventory and…read morepolite staff.

This place is terrible. Their attitude sucks about everything. Especially the old lady at the front…read moredesk she seems to be mad at the world. They are always lost and never know what is going on. Give your business to Naples Lumber you will definitely notice the difference.

Called to ask about replacing front doors. The person answering the phone just said come down and…read morepick up a book, then call the "door person for quote". I asked if there was something online I could see to avoid driving there just to pick up a book. She said she has no time to really know or find out. Wow

Ana at ProSource was absolutely fantastic! From the moment I walked in, she was incredibly…read moreattentive, patient, and genuinely invested in helping me find exactly what I needed. She paid close attention to every detail, answered all of my questions with confidence, and made the entire experience enjoyable. Ana's product knowledge is outstanding. She took the time to explain my options, offered thoughtful recommendations, and helped me choose products that were perfect for my project. I never felt rushed or pressured. If you're planning a remodeling or flooring project, I highly recommend asking for Ana. She provides exceptional customer service and goes above and beyond to make sure you're happy with your choices!

We purchased all of our tile from ProSource of Naples. John R*** was very professional and polite…read moreas a salesman. The deliver time and actual delivery was exceptional, within days and no damaged tiles at all. We would recommend this company.

I can't say enough good things about GC flooring I am obsessed with how lovely they are! Mayra…read morehandled a complicated transaction with skill and ease. I was not even in the area. The installation was flawless and the product stellar. I highly highly recommend them!

When looking for a flooring supplier, it's difficult to know where to start. So many times we've…read morewalked into dusty, disorganized flooring stores filled with old sample styles, and employees who don't know the products and are not much help. That disaster ultimately ends with people who overpromise, way underdeliver and simply do not come through. No one needs any of that during a construction project... GC Flooring on the other hand is everything we could've asked for and more! Walking into their immaculate show room that was so organized, neat and full of the latest styles, was just what we were looking for. Mayra was nothing short of a lifesaver for the build-out of our home in Naples. Her style choices were always right on the money. Mayra got to know our goals, and knocked it out of the park. What an incredible design professional! With the patience of a saint she shared one expertly curated collection after another, with so many options, one nicer than the next. Mayra helped us pick the very coolest tile options for all of our bathrooms and the most kick-ass Legno Bastone wood flooring for for the rest of the house. When it came to the mission-critical phase of getting the quantities correct, Sharina worked extremely closely with us to make sure that all of our wants and needs were satisfied. She was always so eager to please when it came to the many changes we made along the way, without fail throughout the entire evolution of our project. Sharina was also eager to lend her very creative eye and expert sense of style when it came to the design choices we were deliberating on. We are so grateful for her help! When it came time to place our order and procure each selection, even in the midst of an epic supply chain crisis every piece of material was delivered early, which is unheard of in this environment. We cannot say enough about what a wonderful experience we had working with GC Flooring and how grateful we are to have had the opportunity to work with Mayra and Sharina! Two intelligent, progressive, design focused ladies who were both sweethearts to work with and nailed the execution on every phase of our project. Thank you GC Flooring! Don and Odette Scacco

UMI is more of a granite and marble store then a contractor. In fact they do not sell to the…read morepublic direct you only get prices from your retailer. So I walk in and pick out a slab of granite. The sales rep tells me that slab is the price of a new car. Well that established where my tastes were going. Looking at slab after slab of granite can be daunting. Mrs. K. wants what she wants but I must agree with her choice. Easy right? Nope we had this cool little dance where I would try and figure out what to say yes to. She would just not say I like this Paul. Soooo after two visits and much looking we have picked out two different slabs of granite for two different area's in the house. Did you know that granite comes in levels? 1 through 5 and then precocious. We wound up with what they called a mid level. On a scale of 1 to 5 how in the hell can I pick one in the middle? Anyway we pick out the stuff they then email the price to our contractor and then we get the price. On both my visits here the sales reps were so patient with Mrs. K and myself. They deserved every dime they make. pro shopping tip. Do not shop if you are feeling sleepy. Cuz you then get crabby and into a fight with the wife. LOL

Can't get in without an appointment at their very limited convience. Prices are the highest in…read moreNaples/Ft. Myers. Customer service is surly, arrogant, impatient, and entitled. Other than that...

This Lowe's is typically my preferred store for home improvement requirements…read more The store is consistently clean and well-organized. The staff is always eager to assist. A perfect place to find all your Holiday decorations.

This Lowe's is in a good location, right off Tamiami Trail, so it's easy access from almost…read moreanywhere. The store is smaller than other Lowe's stores, but parking is good and they have a decent selection of appliances, tools, plants and whatever else you may need. On a recent visit, I found a replacement garden hose, and if you need cleaning supplies, nails or lightbulbs, Lowe's is your store. They also have good deals on appliances, so far, we like the new washer. Price wise, they offered a better deal than some other appliance stores. I'd recommend Lowe's for various home improvement projects and plants for your garden. The store is clean, usually well staffed and the employees are helpful.