FAIR WARNING........Dan O'Brien Kia is the BIGGEST rip off on brand new Kia's in the state. Check out the screen shot just taken on 3-15-22 on a new 2022 Kia Telluride offered at Dans O'Briens dealership. The manufacture's list price is $51,390.....Then good ole Dan adds another WHOPPING RIP OFF CHARGE OF $12,000 on top of that for a total of 63,390!!! All pricing is plus all dealer and "port installed" options AND a $599 dealer fee. Talk about taking advantage of your customers. Greedy Dan. People would rather be dealt with honesty instead of those stupid commercials. Really? You should be honest with your customers and not try to take advantage of the situation by robbing them and making an extra $12,000 for the opportunity of selling them a car. Avoid Dan O'Brien Kia like the plague! Check the 45 complaints at the Better Business about Dan O'briens Kia. https://www.bbb.org/us/nh/concord/profile/new-car-dealers/dan-obrien-kia-0051-92046957/complaints read more

Dan O’Brien Kia - Check out Dan O'Brian's $12,000 RIP OFF charge on a new 2022 Kia Telluride! - Car Dealers Near Me - North Hampton, New Hampshire

My friend got her Kia towed into Dan OBrien 3 months ago and they still have barely looked at her car. Never gave her a loaner car during this time. Have not communicated in any way to her along the way she always has to call them for an update and never call her back when they say they will. They ordered the wrong part for her without her consent! -- This place is a joke!!! I plan to find the owners phone number and email and send it to her. She has now made 3 months worth of car payments for a car that isn't even in her possession! And to deal with this stress while pregnant can't be fun! People have lives and jobs and need their vehicles and not be dicked around!!!! read more

I'm glad I hadn't read the comments before going to Dam O'Brien Kia. The only piece of similarity in my buying experience is that they did reach out a lot, but every other dealer did as well. I had a truly positive experience with a newer salesperson, Krystal. She was knowledge, smart, and friendly. She kept the vehicles within my intended range and kept track of the features that were my priority. Jon was the manager for my sale and he was great. Though he obviously wanted my sale, he didn't push me beyond my comfort level and was genuine and likeable. When finance was busy, Jon helped keep things moving for me by filling in the paperwork'. Finance was handled by Joe who was quick and accurate. I appreciate the staff at Dan O'Briens and encouage anyone interested in a Kia to stop by. read more

I stopped by Dan O'Brien Kia in North Hampton today just to see what the Kia EV6 is like - to sit in it, see how things are laid out, how much room it had, etc. I just wanted to see if it was a car I would be interested in buying. When I walked in, they had an EV6 on the showroom floor. The receptionist had come over to ask my name, which I gave to her. I looked around the car, then tried the handle to open the door. The door was locked (on the showroom floor). I asked her for the keys to open it up and she told me that we have to work on pricing before I can sit in it. She said they have a lot of people looking at the EV6s and didn't want too many people in it who weren't buying it. So I asked her - "I have to agree on a sales price before I can OPEN THE DOOR??". She said that was here Sales Manager's policy. So I told her to enjoy the car and walked out. When I got to yelp today to write this review, I then noticed several reviews of the same exact flavor. Not surprising. I will now go hop in the shower to get that slime off of me. read more

It's been 4 years since I bought my used 2018 Kia Forte. I was going to write a scathing review but Dan O'Brien owed me money and I decided to wait til I had it. Then I forgot. It would take pages to write all the things wrong with the transaction and the car. First the salesman "made a mistake" in his penciled calculations. Next, another salesman offered service plans which I didn't want, but somehow I was signed up for a $3,000 service plan. I noticed and told them I didn't want it. The woman doing this transaction complained that she'd have to print it again! So I quickly signed it, not realizing they left in another service plan (apparently one checkmark covered two service plans and they didn't think to ask if I wanted the second one?). Long story, I eventually got a credit on my loan for the service plan. Signed paperwork to that effect and called two weeks later to have them tell me they couldn't find the paperwork. I had to go in to re-sign. While I was there, I saved another woman who was being bullied by the same (service plan) salesman. He was holding her keys hostage. Anyway, the driver's window on new my car had been down because it was August. When I rolled it up, I found were several deep scratches in the glass. Several months later, I discovered that the back seat seatbelt was cut off. Just a series of events by apparently the worst dealership ever! read more

Would give 0 stars if possible. Listing vehicles at MSRP to get you in the door where they inform you they're charging $8K over sticker and refuse to let you test drive u less you agree on price. Hard pass. read more

If I could give a negative star I would. Dan OBrien KIA is old school slimy card dealer. I understand supply chain issues. But I call and spoke to them to see if they had the modem on lot that I wanted. They said yes and I have confirming text my appointment. When I arrived they stated they do not have model and I never called. Even with confirming text but tried to sell me a used car. They are truly dirt bag car salesman. read more

Dan O’Brien Kia - Proof of confirming text - Car Dealers Near Me - North Hampton, New Hampshire

Worst customer Service I have ever experienced. Repairs ran late; OK, They never kept me informed on what was going on. and Promised me a loaner, did not come through. Set me up with a rental promised to pay. When the repair ran late, they would not pick up the additional rental day. I hope the mechanics are better than the office people read more

I just bought my daughter a car from Dan O'Brien Kia. And it's been a nightmare. I paid for the car in full, signed all the paperwork for them to do the registry for me. 6 days later the salesman calls and asks me if they are going to the registry or am I? Really? When we went to pick up the vehicle my daughter noticed there wasn't a front license plate bracket on the car which is law in MA and any car dealer so close to the MA border knows you can't get an inspection sticker without it. He tells us to go to their sister dealer in Methuen to get one. My daughter calls them and she is told they aren't a Chevy dealer and don't have the part. At least my daughter has been broken in about how slimy car dealerships and their salesman really are by the worst dealership I've ever dealt with.....Dan OBrien Kia! read more

Sales manager yelled at me on the phone for no reason. I was treated so rude and registrations and binder from insurance were not done in a timely matter. Horrible considered I just bought a car from them. read more

We purchased a Kia Sportage from the Hampton dealership which was the only one that had what we wanted, big mistake. The salesman was clueless, undervalued my trade until I showed him Car Max valuation, finance person equally as bad. They added $2k to the selling price which is legal IF the window sticker reflects the surcharge which it didn't. They wanted me to fill out a satisfaction survey giving all 10's when I refused the sales manager tried to bribe me with a tank of gas. I called to protest the surcharge only to be treated rudely by the staff. I will NEVER return to their facility even to get free service!! read more

Have been using this place for a little while but not anymore. Was in for service recently and was told my front pads were starting to wear and would need to be changed in the near future. Made a appointment little over a month later got there and the service writer said they only change pads and rotors so I would have to buy all pads and rotors even though my rotors were fine.They also charged me for a rotation when they had the wheels off anyways. I called after and complained about their shady up selling and the manager called me back to say that because I have the option to go elsewhere and not pay than they aren't bilking customers? So in short if you fall for this tactic they aren't responsible. Buyer beware here. read more

Went to look at a used Audi q8 with my pregnant wife and toddler, at first glance the car is beautiful but clearly someone has been driving off-road with it, and the driving mode it was in was off-road mode. I understand in New Hampshire people live on dirt roads but they have had a two day notice of my 10 o'clock appointment, you would think they would have wiped it down at least. Ok I can look past the dirt, it is a used car. After a closer look the front grill had cracks like someone has bumped a few things with it, again i'm understanding it is a used car, and I was still very interested. I've notice the cars been on sale for a while and that the mileage keeps going up. I spoke with sales rep AJ through email and he confirmed that the general manager has been using it as his personal until it sells. So I had some speculation it might be dirty, also that the price will most likely be firm in the case he himself probably doesn't want to go back to driving a Kia home everyday. I went to fill out a DBA so my wife and I could take it out for a test drive alone. I walked in to fill it out and a loud mouth from the back is asking "why do you need a dba" I replied I would like to take it out solo with the wife. He responded "Absolutely Not" I asked why not, he responded "it's a 80 thousand dollar car" meanwhile they are asking 69 thousand for it. Little does he know I can buy the car cash, I felt embarrassed and angry, he judged me by my appearance, wearing sweat pants and work shirt. I do that on purpose. I was ready to buy the car today for my wife for Mother's Day, instead of a epic day we walked out with a bad taste in our mouths and left without bothering taking it out for a ride. I will not do business with his tone and his discriminatory demeanor, it is clear he doesn't want to sell the car. He lost a sale today, not only that, he will continue driving this "80 thousand" dollar vehicle adding to its mileage and decreasing its value while risking more damage to the body. Very unprofessional, I can see why they have a 1 star rating, it starts from the top. You know what they say, never judge a book by it's cover. Dan O'Brian would be ashamed read more

No-no-no! Not under any circumstance would I ever return to this dealer. Service dept does not accept responsibility for bad labor performed. Expected me to pay for their inexperienced techs attempt to fix the car which came out of the garage in worse shape than when it went in. read more

Called DO Kia to inquire if they're interested in buying my wife's car as we are downsizing. The sales guys I spoke to on the phone were fine, courteous, professional etc. Made an appointment to come down for them to get a look. Matt, who we spoke to on the phone greeted us and showed us to a seat while the "sales manager" looked it over. After several minutes the SM came over to us and went on a litany of all the things wrong with the vehicle. We didn't have his name as he didn't bother to introduce himself. I questioned him on one item for clarification and his answer was to accuse me of being hostile. This went on for a few minutes and my wife and I just sat there flabbergasted. He finally got around to giving us a price making sure we knew that the current market is the only reason he would even make the offer. Needless to say his offer wasn't even close. To me this doesn't come close to even the minimum level of courtesy and professionalism to customers who you solicit to sell. FYI, we bought the car there and take 2 vehicles there for service as well. No more read more

Zero stars! (Had to put on one to send)Place is pathetic. Bought 4 new tires that are terrible. They "recalibrated" them and it was the same. Wayne said "sorry, nothing we can do". No call from service manager Tim either. Glad i live on the seacoast and bought my Telluride up in Tilton Kia two years ago. Do NOT go to this car dealership!!!!! read more

Went to this dealership to BROWSE for a used car. Was put with a new representative and was immediately pushed to buy a new car. Spent an hour and a half trying to explain what I want and that I'm not buying today. This is my first and probably last experience working with any larger dealership. I asked for their phone number in case they finally got something I liked, somehow they assumed I wanted to LEASE a car they pushed me to buy. Half the things they had told me about "leasing" a car is all lies, telling me how I'd still pay the same if I got a more pricey car rather than buying used. Walked out with a headache and felt insanely agitated dealing with this dealership read more

Scheduled an Friday appointment to test drive a vehicle on Tuesday. Drove an hour and 20 minutes one way to look at this vehicle which was exactly what I wanted in a vehicle. When we got there, the salesman tried to show the remote start feature and first red flag was that the battery was dead. While the salesman went to get a battery pack to jump it, we decided to look inside. I opened the drivers side door and felt like I got punched in the face with the stench of cigarettes. There had been no mention of the vehicle being smoked in on the listing. I opted not to test drive the vehicle at this point because I didn't want to smell like smoke the rest of the day. The salesman tried to make excuses for why it smelled like smoke such as one of the detailers might have smoked in it. I would never want a vehicle I was going to purchase to be smoked in but that wasn't the case with this vehicle. Someone had smoked heavily in this vehicle for years. The salesman was like oh we can get that smell out with no issues. My question is why didn't you try that before I came out? I just couldn't believe the unprofessional manner that they presented the vehicle with the battery dead, car dirty, and reeking of smoke. They also had another Vehicle of the same make that had been marked as sold with a date of 5/21/21. The salesman advised it hadn't been sold but they were trying to keep it unadvertised as they didn't have a key for it but still tried to show it to me. Long story short- I don't recommend this dealer read more

This place is pathetic. Upfront cost on new cars is the worse way to do business and generate funds for your inability to generate a good customer service base. I hear it all the time how bad their sales department really is. H read more

Sitting in the waiting room listening to the general manager berate a female customer. She is trying to have a conversation and the manager is snarky. When it's time to purchase a new car I'm not going there. I've had issues with integrity from this dealership. They are dishonest and are very disrespectful. Beware they will tell you what you want to hear. Once you sign the dotted line all respect is gone. Disgusting customer service!!!! read more

I wouldn't even give them one star! I made an appointment with the person who runs internet sales to look at a USED Chevy Silverado at this dealership. The sales manager called me in the morning to confirm the appointment. I drove 33 minutes to the dealership, greeted by a sales person and told her I had an appointment. She told us to wait while she grabbed the USED Chevy so we could test drive it, while they were checking out my vehicle. When we went out to look at the truck , my husband went to the drivers side and she then told us we can't test drive it until they ran the paperwork to make sure we could afford it- talk about insulting & discriminatory My husband went in to get our key and one of the salesman looked confused and asked what's going on, she told him and he said "he can drive it". My husband said I was told I couldn't drive it because it was your policy and he started to walk out. A voice yelled over " your going to get mad about that" my husband turned around and told him yes he was mad. The sales manager said " well that's MY policy". He said "let me explain" and my husband said he didn't want to hear it. The sales manager said " okay, good luck" in a sarcastic tone. My husband told him we didn't need luck to buy a car. The sales manager mumbled something as he walked away. After we left I called to speak to the sales manager because I have never been treated by any dealership that way. He was rude and could care less. He new exactly which vehicle I was coming down to look at!! I've never felt more insulted and discriminated against. I would NEVER buy anything from this dealership. It appears I'm not the only one who has had similar issues with this dealership. read more

just want to take some time to tell you about my experience over here. It all started when I was getting texts from the dealership, they harassed me every single day until I finally decided to have a conversation with this person via text. I asked numerous questions, and got numerous promises. I got promised that I did not need a down payment, and that my loan was all set and approved, I just needed to come down and sign. I was very hesitant, so I continued to dig deeper and I was reassured each time it was a done deal, I just needed to come down there. Working in the city, and not having a car- I took the train from Boston to Newburyport and then they so desperately wanted my business that they picked me up at the train station and drove me over to the dealership- this was 730 at night on a Wednesday I'll add. They put in an application again when I thought they already did my application? That's where I knew this was bulmshit. I got promised that I could have any car under 25,000- after they did a loan and ran my credit once again, they told me I could only have a Kia Soul and a Kia Soul only. Then that's where the lies started coming.... so you can get a Kia Soul but we need a down payment what can you pay? Excuse me?!!? I told you I was in no position for a down payment and I was promised before I got there it was absolutely not needed. I told them I did not have anything available at the moment, so here we are in the middle of the deaalership they are harassing me to call my dad, my mom, my friends at 9 at night at this point to ask them for a down payment???!!? "Can your dad give you his credit card over the phone???" Excuse me- let me call my dad on a work night and tell him I need a $2,000 payment out of no where after being lied and lied to. I'm sitting there and I see everyone over at the desk crowded talking, knowing something was weird, I felt so uncomfortable and it was 930 at this point and still just sitting there- the train to go back into the city was no longer running and I was an hour from where I had to be with zero ride home. I finally told them let's just please forget this, I don't like the soul, and this is uncomfortable, you're asking me for money I don't have, and I need to get home. Two minutes later- oh good news!!!! We got you approved! at this point I still said no it's okay, this was alll too much. I was in there crying and they were like why are you being like this we just got you approved? Are you kidding I took an hour train ride after working all day, to be completely lied to and embarrassed- I felt absolutely bullied by everyone in there to sign this contract (I was the only person in there besides the workers because it was closed) I was absolutely bullied and had no way home, I felt so cornered and had no choice. I signed papers, had zero idea what I was signing, and walked outside to get in this car I didn't want to just get home. I was so emotionally drained and upset and not one person cared. I go outside to the car, all scratches and dents and they tell me oh well, we can do touch up paint. Touch up paint??? On this "brand new" car I just forced to finance for over 500$ a month with a 21% interest rate. They agreed to "put it in the shop" later. I just wanted to get so far away I left. The next day I got over 20 calls while I was at work, text after text, harassing me for a down payment, to now send in documents, pay stubs, residency, something from my old car loan. All of sudden this is all happening. Call after call after call. There was no financing. They never had me financed. They lied to get me to sign paperwork because I was about to leave, funny how I got approved 2 minutes after I said forget it. The calls didn't stop, they would text me Non stop and I told them I was at work, and then they would proceed to say oh hey it's lunchtime send us our stuff. I asked them to leave me alone I am at work. Call after call after call for days and days. I was just so ripshit and after the experience I had I couldn't even fathom dealing with it right now. It got worse and worse- then had to have my father call and they still wouldn't leave me alone. Today, I got a call from them, they someone were calling me from my friends number- it said my friend Alyssa was calling and it was them on the other line!!!! I am being harassed and threatened. You didn't get me financed and that's your responsibility. They are threatening legal action on me, I told them I was away for work and they still won't leave me alone. Come repo the car- I don't have a loan anyways! You lied, lied, lied and you took a vulnerable person, who believed your lies, reeled her in there- literally got on a train, lied some more, bullied me into signing, and then harassed, threatened, and now breaking into my private life hacking numbers. Do not do not do not do business with this company!!!!! You are in for a legit dealership nightmare everyone warns you about- read more

Worst experience ever! would NEVER recommend this dealership to anyone. Wanted Credit Card over the phone for down payment, hadn't even seen vehicle yet. Calls and texts with "great news" about the vehicle I really wanted only to find out I would have to settle for something else and pay more. I work at a highly recognized dealership and practices like this would NEVER be tolerated, yet alone happen to begin with. "When are you coming?" "We worked for hours on this deal". STAY AWAY. I won't name particular names of "management" there but it was borderline embarrassing on how they do business. read more

So my original review was re routed to the Dan O'Brien dealership in Concord. My experience was at the North Hampton dealership. Which was very bad. I am somewhat of a car hopper. I get bored fast so I have plenty of experience with car dealerships. This place was the worst experience I have ever had. Holding your keys hostage, shoving random pieces of paper in front of you to sign, inflated MRSP by about 10,000 dollars, working you over like you're in an interrogation room. Oh and the calls and texts? My stalker didn't call me that much! Read the Dan O'Brien reviews from the Concord store. Same practices. Too bad I really wanted to buy but ended up walking out with PTSD! read more

There are no words for how horrible this place was... From the sales people who could care less about customers to trying to rationalize charging 10k+ over a sticker price for a KIA. read more

They lack customer service skills and treat people badly when they carelessly lose your registration. Zero skills. read more

Horrible experience, first, they lied to us, them they would not answer a simple question about the car and wasted our time. Not honest people read more

Took my car in for a recall and they tried to use the "scare tactic" on me with my brakes and a variety of other things. The total cost to get everything fixed was nearly $1.5k! I took the car into Seacoast Mazda (who have always been awesome) and they told me that the stuff Kia told me I needed fixed was fine. Gotta remember that the service people make commission to. THIS PLACE IS A SCAM. read more

I usually have a phenomenal experience everytime I'm here, no issue ever making an appointment. I usually schedule appointments midweek after work and the associates are super helpful. That being said, I was in for the first time on the weekend this morning and the person working behind the desk in the showroom who referred to himself as the General Manager (Chris or Kurt? Something along those lines) was the most unprofessional person I've ever witnessed. I heard a few phone calls (which were on speaker phone) in which he referred to customers as "bro". Another phone call in which he called a friend (on speaker phone) in which he made plans to go and get "shmammered" at Bernies beach bar that night. And even a call in which he and whoever he was speaking to dropped the word c*nt twice. Moments after this phone call the woman who was sitting in the waiting area (With no association with me) got up and left. I have to reiterate the service department has always been super helpful to me and always very professional, so this doesn't reflect on the company as a whole. However, I'll be making sure to book midweek in the afternoon from now on. read more

Took my daughter's Sportage in for 30,000 mile service. Cost was over $900! I called Quirk Kia in Manchester and price there is $425.00. I will drive the extra miles for that big a difference read more

Absolute worst car dealership in the industry. Was told only 2 banks will do business with them, blacklisted from all others. Don't believe me, look @ BBB @ Yelp reviews for all locations. Purchased my vehicle March 27th, picked it up April 13th! Good thing I didn't do a trade in or I would've been walking for two weeks. Car was dirty from sitting in the parking lot when I took it for a test drive, when I picked it up they had nearly driven 3 miles to the nearest car wash and back so all the water drip was smeared down the car. What a way to pick up your brand new 2021 car, pathetic doesn't even cover it. When I mentioned how dirty the car was the girl said do you want me to send someone out to clean it? No you should've done that before I ever came to pick it up. I've owned the car now since April 13, and I've yet to hear from one sales person as to how I like the car or how things are going. Don't expect any professional service at this dealership. Everyone is dressed in street clothes i.e. jeans and sweatshirts. If you wanna have a bad day just go to Dan O'Brien Kia! read more

My car experience at dan O'Brien Kia in North Hampton NH !!! It was awful would never go back very very poor service that don't know what they are doing and they are rude and they don't know how to do paperwork they have messed up on my paperwork multiple times and a if I could give them a -1000 I would they are awful they don't care about there customers they only care about taking your money read more

We were gonna get a car but decided Not too but I've been getting phone calls from this place for months now

North Hampton: These salesmen are not in the business of good customer service. They raised the price they gave me (4) times and then when I wanted a refund on a deposit, sent me a rude email instead of fixing the problem. They never told me what my credit score was and said "it's over 8million, you're all set!" When I asked repeatedly, was told they didn't have to give it to me. Brian is rude and lies. When you call him out, he doesn't like it. Hurts his feelings to be called a liar. A new guy does the "numbers" but can't figure out basic math. He likes to start fights when you say anything to him about his poor math skills. I took my money back and bought the same vehicle elsewhere for a clearer, cheaper price with no games. Save yourself the hassle and go somewhere else! read more

Really disappointing. I purchased a car here a few weeks back and they have had innumerable issues with legal documentation. For starters, while signing for the car we somehow ended up signing as both the seller and purchasers. THAT SHOULD HAVE NEVER HAPPENED. Secondly, they got the day, month, and year of the title owners birthdate incorrect (by 3 days, 5 months, and 29 years). I went to have my car registered and because the birthdate was incorrect I couldn't get it registered. So I had to drive 30 minutes to the dealership for them to tell me it's fine. I got them on the phone with the registry office so that they'd finally listen to me. After wasting all my time- they let me know it would be at least another hour before I'd get word on WHAT to do with the paperwork. Still have no idea what they're planning on doing and I've been here for a while. They'll probably just tell me not to worry about it again. If you want your time wasted come here. I'll be driving a car which legally cannot be registered. They work in customer service and couldn't be any less professional. They are swearing in the back and talking crap about the issue THEY created. Shall we address the quality of the employees further? Untucked shirts, onion breath, and vape gods. read more

i leased a car , had perfect credit 871 score. signed papers paid the first month lease payment. it is 15 days later and still have not received delivery. dealer is blaming the registry. brian sales manager and tucker the salesman. zero transparency. dealing with north hampton.hard to believe that they do not have the ability to obtain plates.commonwealth kia said there is only a 2-3 day delay due to covid. read more

I had my car towed to Dan O'Brien Kia. At first the repair department people were very friendly. They told me they could repair my car the next day. Three days later and still no call saying my car was ready. Mike told me they didn't have the part yet. What? How could you have told me you were going to fix my car last Monday? I didn't get my car till the following Monday afternoon. He told me when I called Monday that my repair bill was $1733.70. My friend went in to pay because I'm handicapped. When I got home, I checked the bill and it was $1880.15! $146.45 more! How can that be? Mike said they changed the oil, for $146.45??? He said they'd return $83 to me. No, I want $146.45! This went on for a week ending with an offer to return $115. Why did he keep changing the amount if they hadn't cheated me? Oh, they'll put you on hold, and never come back! Needless to say, I got nothing back. My only consolation was filing a complaint with Kia. Both Mike and Noah lie, lie, lie. read more