The last time I wrote a review for this place, it was a construction site due to some serious…read morerenovations going on. All of that has been completed and they are back to normal now. The staff is friendly and helpful. They will be happy to share their knowledge or opinions if you need any assistance. Their prices are reasonable for the quality of items offered.

This store has received a face lift since I lasted visited. I cannot recall when that was, but…read moreupon walking in, I noticed the sign, grand re-opening. I thought.. hmph! Well now I see!! I love the new look!! I have only visited this location twice within the past few months, and on each visit they had everything I needed including helium. I cannot say this for all locations, but I am rocking with this one. The employees are friendly and eager to assist. I love it here! Parking - plentiful. There are nearby eateries to get a bite to eat after party shopping. Welcome to the Party! They say this when you come in... I love it!! High recommend! Have fun and enjoy life :)

It's Halloween time gouls and gals! !!…read more This location here used to be a Walgreens. But as of a few months ago I guess it was waiting for someone to occupy and that's where Halloween City comes in to play. I believe the Halloween City has been here and opened for at least 2 maybe 3 weeks now. And I must say I do believe this is a first for Portsmouth, VA. It seemed like before, Halloween City locations were set up in every city in Hampton Roads except Portsmouth. But no need to fret any longer Halloween City is here and they're fully stocked. Well it looked like they were to me. The workers were standing by to offer any assistance. And the manager or owner of the store was jovial from the moment I walked in until the time I left. And he promised me a coupon when I return next time! Now I must say, it was maybe 2 handfuls of guests shopping last night so crowd control was superb for the workers. I can only imagine as the holiday nears it's going to be craaazy getting into there. And parking is decent right now. But as volume increases not sure how the parking will hold up... It'll be interesting to see. Nevertheless, go shop now while most sizes are still available and parking isn't an issue. They're offering 20% off of a single item (coupon needed). Costumes for everyone are here. Masks! Tats! Decor! Just go see. The spacing of the aisles are ok. Some areas are tight in maneuvering, but it's not a huge deal. It's Halloween it's all fun anyway. So squeeze through those aisles and enjoy your browsing or shopping experience! ! I'm just excited it's a new location and it's in Portsmouth! ! And I found some awesome "cherry" stuff (glasses, earrings and a scarf). :) I'd recommend this place 100% Happy Halloween! ! Have fun | Enjoy

I love it because we got my costume from there. It was so good. It looks so good on me. I don't…read moreknow where you got it from but thank you so much.

We stopped by Michael's today to take a look around and also to get some ideas for a home project…read morethat we are working on. The staff is friendly and eager to help with questions and advice on what we might want to consider trying for our project. Great experience!

I can spend hours in Michaels just looking for my next crafting project. Keep in mind a lot of…read morepeople put in online orders and pick up their purchases. After wondering around for quiote a bit of time I understand why online ordering has taken over. Not all stores have everything in-stock or update online their location.

Bad Situation Turned Good…read more This past Friday, November 17th, I purchased two Andis products from this store (1 Andis Profoil Shaver /1 Andis T-Outliner). To my dismay after returning home, while attempting to turn on the T-Outliner, I found it to be inoperable. Unable to return the product that day due to a weekend trip out of town, I returned to the store today to exchange this product and to ask about the possibility of exchanging the "Andis" Shaver for a "Wahl" Shaver. Upon my return to the store, I had a negative experience with "Jay", the store manager. He questioned me (did you drop it?) and alluded to me being untruthful after seeing a hair follicle on the side of the T-Outliner (which may have been picked up from my bathroom while using another product). After some back and forth, between myself, my brother and Jay, Jay tested the product and confirmed that it did indeed not work. He tested another T-Outliner and allowed me to exchange the defective product for the working one. Consequently, after Jay opened the box for the Shaver, he identified hair shavings inside the blade opening, keeping in mind I had not opened the box. I was shocked by this. Jay informed me that he could not exchange the shaver and that the new Outliner was non-returnable. After this interaction, I was angered and very offended. I quickly decided to call back to the store to gain the owner's contact information to further discuss the matter. After making several attempts to call, I finally got in touch with someone. To my dismay, it was Jay, the associate I had interacted with prior. Jay informed me that he was the owner. I explained to him how I had felt about his rudeness and after several minutes of talking, Jay apologized and informed me that he would accommodate my need to exchange the shaver. Long story short, Jay handled our altercation in a professional manner. He admitted that he had maybe based our interaction from past experiences from customers that tried to get over on them. I definitely understand this viewpoint, as I have worked customer service for several years. Overall, Jay made my day by taking time to hear me out and assisting me. I will definitely return to this store just because of how this young man handled this situation. He owned up to his mistake and helped me out in the end.I have much respect for him and his willingness to turn a bad situation into a very positive one. Thanks Jay! You've gained a repeat customer in me. Shop here!!!

I visited Diamon Beauty supply a year ago and vowed not to return due to poor customer service. A…read morebarber recommended I try again because he has such great experiences with the employees. Not so true about that. They have an extensive selection of products but perhaps he should invest some of the funds on customer service. The young lady at the register was rude with an attitude, so that's it for me.

First time using Tidewater Sew & Vac and was recommended by Yelp Elite friend and King of…read moreChesapeake King Bob. I'm not in the area often, but the drive was worth it. They repaired my Dyson vacuum that had been broken for a few years at a fair price. The customer service was top notch too! They work on almost any type of machine. Unsure about new sales as I was not in the shop long. It very hard to find these type of places, support them as they are a local business. My Dyson is now up and running and I plan on using them again soon on another vacuum that needs a tune up.

Okay, I am excited. I am a sewing geek, and this store made my day. It is full of hard-to-find…read moresewing machine parts and gadgets I was unaware of. I found the self-threading needles that I had been looking for for months, and the price was also good. The store was organized, and the staff was super friendly. I enjoyed talking to them about the projects I worked on for 2024. I will try to attend a few sewing classes due to the encouragement I received. Great experience.

I went to the newly oped Richmond store today. Jack was patient and answered all of my questions. I…read moretook my BabyLock Melody machine that has been serviced by another local shop. I used it for the first time yesterday and thread became tangled inside. Part of this may have been my fault but the previous service did miss something. I think I have found my new service company! Babylock owners check out this store.

I do not sew but would like to learn. The ladies were so helpful! Sold me a nice machine without…read moreand pressure. Great price and helped me choose the correct machine based on my zero skill level. Free one on one sewing lesson and excellent customer care.

Mr. Earl has come to entertain my daycare children on several occasions this past year. He has done…read moremagic shows, taught the kids how to juggle, he has done puppet shows and one of his very best is FOAM PLAY!! The kids loved to play in the foam this summer. His wife also helps him and they have great energy and are worth your time and money. I promise they are someone you want to book to entertain you and your children. He also does Christian ministry as well so he can incorporate any of his acts to learning in the Word of God. Time is approaching and he books fast so don't wait long because he does an amazing Santa Claus that we are looking forward to again this year. So hurry to book him to bring joy and laughter back to your little ones like you used to hear before the pandemic. He is amazing!!

From the owner: Open Now! Call Now! Now offering Foam Parties, Magic Shows, Balloon Twisting, Face Painting,…read moreGlitter Tattoos, Santa Claus, Juggling, Puppets, Gellyball Battles and Big Bubble Play Parties for any family or children's events. We offer shows for your Spring or Fall Festivals, Kid's Events, birthday parties, School Programs, Celebration Ceremonies, church events, VBSs, kid's camps, store openings, picnics, senior homes and for holiday parties. We have performed in many different venues including schools,preschools, churches, camps, parks, civic auditoriums, festivals, senior homes, libraries and on cruise ships.