I typically really like all Ace Hardware stores - locally owned, smaller store, helpful employees,…read more etc. I had a one off experience today where I called the plumbing department. A young man put me on hold for 30 minutes and never came back to let me know if he had anything that would fit what I was looking for. He just never came back. Let me repeat: HE NEVER CAME BACK. I called back after 30 minutes and the lady who answered put me on hold, but came back within a few minutes to say: "He said that nothing we have fits." Why he left me hanging for 30 minutes was unacceptable.

First time coming here! The staff members are very friendly and helpful! I got what I needed and…read moreI'm very saturated! Keep up the good work! Cheers

Last stop for the day #WinkleysGeneralStore to look over everything they have. It's amazing the…read morebreadth of stuff they have. The puppies got these super long dog treats. They had to share one and Elvira wanted her own. But they enjoyed the treats for sure. A good day was had by all.

Just go. You need…read moreit, they have it and you don't have to travel to Georgetown, RR or - gasp! - Austin. This is the place to go if you're anywhere from Betram to Florence to Leander; they have a ton of hardware, supplies, mulch, soil & fertilizer, as well as limited barbecue grills, a few (large!) water fountains and outside statuary& chairs and some fun stuff too. What a big place. The staff is first rate; you will not get past the first one with out a "howdy" and there's no pressure. Plan a little time to look at everything because you're going to need it. Now why not five stars? Well, my only gripe - and it's no big deal - is that it's hard to figure out what things cost. Some things - well less than half by the way - have prices you can see. The rest, especially one-off outdoor items from coolers to cookers to statuary - have "item" numbers. I guess that lets staff look prices up but how many trips do I make inside to ask 'how much is item ....?' Maybe there's a price list or something I missed but this is the only negative I've found so far. So; just go.

Great little hometown hardware store. The staff always greet you with a hello and what can we help…read moreyou with. The selection is about the same as Homedepot or Lowes just instead of having 100 boxes of something they have 2 or 3 on the self (I think this makes it easier to find and compare what you need then having a 20ft tall rack to sort through). The prices are about the same on most items. Actually on the screws and fasteners I find Keith to be a little less on the higher quality stuff. I have gotten to the point that I buy all my hardware at Keith's before I go to get building material some place else. Again this is due to the better quality of the hardware at a more affordable price. As far as covenant. I can go online and see if they have something in the store before I stop on my way home just like the bigger stores.

My review is for their store in Belton on Main Street. I can not locate that store on Yelp. I…read morewanted to say they are great! I was in there today to purchase a new pellet grill. I was torn between the different models. I knew I wanted a Traeger but which one? The staff was knowledgeable and friendly. I spent about an hour in the store looking at the pellet grills, asking question after question. Never once did I feel like I was bothering them. It was an enjoyable experience and I now own a new Traeger Pellet Grill. If you need anything, go here. The employees are friendly, knowledgeable and helpful. This is a great place. I am customer for life!

First time visiting this newly opened Ace Hardware-Higginbotham Brothers. For those who don't know,…read moreHigginbotham is a historic family name here in Texas. The store has a little bit of everything you need from plumbing, hardware, electrical, wood, and even hunting and outdoors. The staff was very nice and helped me find exactly what I needed.

Went in to find an outdoor shed and tool cart and had the best service! From the moment we walked…read morein we were assured that we could take the shed that was already built! We found the perfect tool cart and one of the managers offered to help bring both items to our house since it didn't fit in our car! This is the best service we've received and will be lifelong customers! Thank you!!

Thank goodness for this home depot close to me. There are so…read moremany things you can only get from this store its just so convenient. Salt fir the water softener, paint made and m8x specially for your tone of wall, small and big things, you name it, you get it here. I had always have a very good experience every time I've been here. It's my neighborhood store for years to come.

I had a very disappointing experience with an assistant manager at the Georgetown, Texas Home Depot…read morewhile trying to resolve an issue regarding a washer and dryer purchase totaling over $1,000 that I had been told would be delivered that day. When I called for clarification, the assistant manager was dismissive and unhelpful. She insisted that my sister -- who lives in Chicago -- would need to come into the Georgetown store in person to resolve the issue. That is not realistic and certainly not reasonable for a delivery issue involving a $1,000+ major appliance purchase. She also suggested there may have been an issue because my sister's bank is "out of state." This explanation does not make sense. Many customers use banks or credit unions headquartered outside of Texas. Modern banking does not require a financial institution to be locally based in order to process a transaction. The comment felt inaccurate and dismissive. Additionally, she indicated that speaking with another manager would not change the outcome and suggested there was no avenue for further review or escalation. The message was clear that no one at the store level was willing to step in to reassess or attempt to resolve the situation. Instead of working toward a solution, there was no meaningful effort to clarify the delivery issue or provide assistance. For a $1,000+ appliance purchase, customers deserve clear communication, professionalism, and problem-solving -- especially when delivery is involved. Customers should never feel like a burden when attempting to spend significant money at a store. If this level of service is standard practice, I would encourage others to consider taking their business to a retailer that values and supports its customers.

All women must visit here! Ok men too.. This place is awesome. They have home decor to stocking up…read morefor a zombie apocalypse. Food in buckets to cow prints for your walls. Great place to get gifts! Check it out!

From the owner: Quality customer service is our specialty! Hardware, tools, emergency preparedness items,…read morehousehold items, gifts, garden supplies, non GMO seeds, and so much more are in store for you!

Horrible service. Lazy people wanting to stand at the door and will not help you. Go to Home Depot…read more Even if inconvenient going to the this store will only waste more time.

This ACE is hands down the best ACE I've ever been too in a while. Great service and it looks…read morebeautiful inside.

Fast Friendly and very Helpful!! Thank You McCoy's!!…read more I appreciate the knowledgeable staff and variety of materials available for all my DIY projects!

Great experience. Clean store, friendly and knowledgeable staff. Found exactly what I was looking…read morefor today. In and out in less than 10 minutes! Brett was super helpful with finding the plumbing part I needed.

I came here yesterday to purchase a piece of equipment. They had what I was looking for and the…read moreattachment I needed. While asking questions about the product, it was discovered that the box for the item I wanted was not onto the shelf. The person assisting me answers some of my questions, however, they didn't have the answers for some of the most important ones and needed the box to provide that information. While the box was being located, I continued to shop. I didn't receive an update within a few minutes and saw how the workers were talking amongst themselves and looking a little goofy, I asked, "Did you find the box?!" They had not found it so I asked about the store hours and told them I'd be back tomorrow (which it today) to pick up my items. Well, I am here in the store now. I don't see any familiar faces and a sweet lady named Julia asked me is I needed assistance. I told her what I wanted and watched in the background as a conversation began between two employees who obviously knew what was going on with my particular situation. When Julia asked about the box, they had lost it and couldn't sell me what I needed, so now I'm dead in the water! Do better Ace Hardware!!

A happy place to shop! The employees are happy & helpful. The spray paint section is…read moreincredible...thank you for that!!