Just to share an update a couple of years later. We did end up having to make a tough decision for…read moreour pup and the staff here continued to be so kind. They walked us through all of the steps, answered all of our questions and they really seemed to care. Around a month after we received a sympathy card in the mail that was signed by all of the staff with prints of my dogs nose and paws - which absolutely destroyed me. It was so thoughtful and we're happy to keep calling Ark our family vet for all of our other pets needs.

We paid this vet a couple of thousand for vet care. When we show up during business hours with our…read moredying 7lb dog they turn us away at the door because we don't have an appointment.

Did not diagnose properly nor took the correct steps to provide the best care. Will never be taking…read moreanimal there

We bring our Great Dane pupper here and are always satisfied with the service, plus they are being…read moresafe during this pandemic still, enforcing masks and having you stay in your car unless absolutely necessary. Moose is happy with Dr Pope :)

They killed my dog! We went in for my dog not acting right, told me the results which should have…read morebeen an overnight stay with fluids and antibiotics, they sent him home, next morning dead! Avoid this place! Make the drive to Hawthorne or Veg in Brentwood! Unless you hate your pet, this place should not be in business at all!

I wasn't going to post this but a year later I'm still so upset with our service we got here. I'm…read morealso only telling my story for others to be aware of this place. My dog was hit by a car last year at this time. 2 am we rushed her to Collinsville and they took X-rays and said she had a dislocated hip and that the right side of her was paralyzed (because she wouldn't put weight on her right foot and she couldn't stand on her left without crying out in pain . They had told us she wouldn't have any quality of life unless we did tons of said surgeries they also wanted us to let them give her fluids and overnight care but when we told them we couldn't afford more than 1500 . She came back with the xray and told me that She would need her right leg amputated and surgery to her dislocated hip because she wouldn't make a "false" joint normally because she would only have one leg. We had already spent 1k that night they wanted to put her down but it was going to be $300-500 because she is a Great Pyrenees Anatolian Shepard and we would have to still transport her body back with us . I cried endlessly and asked the vet if she was positive she said she was. We told them we would take her home and spend her last day with her and take her to our local vet that Monday. They did give us some pain medicine after I continuous asked for more than just gabapentin they finally gave her something stronger. Then I asked for them to email me all of her xrays. Monday we took her to our vet after spending two days with her thinking it was our last moments. Took her to our vet he immediately looked at her said because her tail was moving she was not paralyzed and then looked at the xray that Collinsville took and she in fact had a right pelvic fracture that's why she wouldn't put weight on her leg NOT that she was unable to. He had said with her being 2 years old she had a lot of life left in her and that dogs heal amazingly and he was right ! She healed perfectly and runs around like she always did before . Idk how many times we thank god that we listened to our gut and took her home. It scares me how many times they do that to others to get $$. We would have might of put her down if it was $100 ya know? And no this wasn't just an easy mistake it was very clear it was broken and the vet was a SEASONED VET with years of experience. It makes me sick to think people are having to put their pets down if they don't have the $$ to do their treatment. GET A SECOND OPINION!!

The Care in the compassion that is exhibited at Gateway by the doctor and the staff is excellentread more

I kringe Everytime I walk in there ,good doctor hate the lady that works up front she rude starts…read moreshit,were she got the doc coming out yelling at me for no reason not even trying to here my side. Over a perscription . They lost me as a customer,I will not tolerate being yelled at for no reason. I will find another vet. Where I don't kringe to walk in and talk to Julie. A Big No Thanks

Disorganized, dishonest about pricing, & nearly cost me my international flight!…read more I used Rosewood Pet Hospital and Dr. Rachel McPheters, DVM to handle my dog's paperwork for an international move to Thailand. I paid upfront $320 as an all-inclusive fee covering vaccinations, the USDA health certificate, and all associated paperwork. I confirmed this multiple times. What followed was months of disorganization that nearly derailed my entire trip. It took four attempts over three weeks to produce a usable vaccination letter. I provided the clinic with the full requirements from the Thai Department of Livestock Development upfront. Despite that, the first document was a patient chart printout with no letterhead, no signature, no microchip number -- and the second was sent as a smudged photo, not a proper scanned document [see attached]. Each subsequent version still had missing information. They had to revise the letter twice on the same day because they kept making mistakes. These delays compressed my Thai government approval window to just a few weeks before departure. The health exam was poorly coordinated. We scheduled the USDA exam about eight days before my flight -- tight, since the certificate is only valid for 10 days. On exam day, the staff member handling my case wasn't there. I waited 45 minutes for her to arrive. The USDA application still wasn't submitted until 3:00 PM the next day. Then came the surprise charges. After paying $320 for what was represented as all-inclusive, I was told at the final stage I owed an additional $130 for USDA processing and expedited shipping. They claimed there was "no way to know" these fees until submission -- these are standard, published fees. After 30 minutes of pushback, they waived half the processing fee but held firm on shipping. Then they selected UPS 2nd-day air instead of Next-day air, eliminating any reliable on-time delivery. I even tried promoting the shipping to Next-day air, but Rosewood was unreachable, and only they could promote the shipping label since they ordered it. The result was a near-disaster. Because my dog's transport required no more than two flight legs, I had to rent a car and drive from central Illinois to Chicago to catch my flight. The USDA certificate arrived just minutes before I had to leave -- I had to coordinate directly with UPS to intercept the delivery because the timeline was that razor-thin. I had to drive to UPS package hubs directly for "package interception" which is not a service they offer! The stress made me physically ill the morning of departure with a sore throat and cough that followed me through the entire trip to Thailand. None of this should have been my problem to solve. For context, the Thai Department of Livestock Development -- a foreign government agency -- was easier and more responsive to work with than this clinic. I would not trust Rosewood Pet Hospital with any time-sensitive or international paperwork. The experience was disorganized from start to finish, the pricing was misrepresented, and there was zero accountability of wrongdoing from these "professionals."

Dr Rachel is the most caring and helpful vet. She truly goes above and beyond to make sure you get…read morewhat you need.

Wow! Dr. Selbert is absolutely the best! She takes care of our two sight hounds, Ziggy the whippet…read moreand Straty the greyhound. Dr. Selbert has always provided excellent service. I've never seen a vet get down on the floor to exam a dog. That's exactly what Dr. Selbert does every time we come in. She treats our dogs as if they were her own. The staff is always friendly and attentive. Their prices are comparable to other vets in the area but I wouldn't go to any other place. You can't get better than this when it comes to veterinary care.

I was quoted incorrect prices on several occasions. The staff was short and snotty on the phone for…read moreanything other than simply scheduling an appointment. My dog saw Dr. Veronica Schwartz. My dog has a chronic illness and, on our first couple of visits, my impression of Dr. Schwartz was that she was kind and dedicated; however, after several pricey procedures, blood work, and tests followed by long-term medications--which were also costly (over $100/month, more than I can afford to spend even on myself per month)--I explained that my finances were strained and, although I want to do the best I can afford to do for my dog, I wondered if there were other medications that we could try that would be less costly. I was told yes, but they are not the best methods and, if I chose them instead of what was recommended (again over $100/month on medication alone), then this would be what they call "benign neglect" because I know that my dog could get better treatment of the illness, but I choose not to provide it. WOW! This is not how to speak to a patient/client. I would never recommend this vet or this hospital to anyone.

Doggone takes excellent care of your precious pets. I've been using them for five years and have…read morenever been disappointed. They treat the animals they are grooming and boarding as if they were their own.

"We took my dog to doggone grooming in St. Jacob today. My aunt and I were picking Bella up from…read morehere haircut that somehow took over 5 hours? And we were taking Tori to get her nails done. We walked in the door and the woman immediately started going off on my aunt and flipped her off. Her reasoning, my aunt hung up on her earlier that day. My aunt claims she didn't hang up on her so chances are it was on accident. She has a janky phone that doesn't even let her call certain numbers. Plus it's a smart phone and she's not very tech savvy. Anyways, she's going off on us and proceeds to grab Tori and start clipping her nails while going off on my aunt and continuing to flip her off. She wasn't paying attention to what she was doing and she was jerking Tori around and screaming at us about her "husband that can't sh*t". Tori gets nervous getting her nails done as it is. I was very calm throughout the whole incident whereas my aunt told her she was rude and walked out. Taking Tori with her. We didn't let her finish. She did one paw and half of one back and expected us to pay. When I expressed my feelings about her flipping my aunt off and told her we weren't paying, she told me I was being rude now. She threatened to call the cops on me! All I did was tell her even if we were being rude, we are her customers. It's life and sometimes we have to deal with it. I walked out and came back with a check. I only payed for the cut for Bella and she flipped me off when I was leaving. She's lucky she got the check for the cut. In total, she flipped us off 4 times while we were there, she jerked Tori so much that she yelped, and she left Tori bleeding everywhere. We immediately took Tori somewhere else to get her nails fixed and she was much calmer. I don't suggest going to Doggone Grooming for your pet care."

I had my two kitties spayed and neutered there. Everything went well, the price was very reasonable…read moreand they were also microchipped! I had to make their appointment a month in advance, but once in, all went smoothly! The staff was also amazing and very friendly! They also do feral cats.

They have been specialized in cats since January 1st if 2021 and no one told us that before we took…read moreour dog there and when we went to a different place to get a cone bc they didn't provide one after surgery he started bleeding really bad and they had to put him under and give him stitches. He could have died if we didnt catch it in time. I do not recommend this place at all. They cut and artery and nicked other stuff. DO NOT go to them ever. That video was taken after his second surgery that day bc the people at hearts second chance fucked up.