Did not diagnose properly nor took the correct steps to provide the best care. Will never be taking…read moreanimal there

We bring our Great Dane pupper here and are always satisfied with the service, plus they are being…read moresafe during this pandemic still, enforcing masks and having you stay in your car unless absolutely necessary. Moose is happy with Dr Pope :)

Dr. Joe is an excellent vet. He is patient, caring, and has a good sense of humor when treating my…read moreanimals. And, my dog loves him. I trust him completely with my pets.

Great Vet. Dr. Joe is very caring. We have taken all of our pets to Eagleridge and are completely…read moresatisfied!! we highly recommend Eagleridge Veterinary Clinic!

Doc Buller is the best! The staff is always friendly and helpful. They offer options to help make…read moremeds, etc. more affordable. They treated my dog with care and kindness. I have gone here for years and never had a bad experience. Definitely recommend!

I have never been so disgusted with a service before in my entire life…read more My husband and I visited the facility on January 6th and had an appointment for 4:40. We showed up at our appointment and it was the worst experience of my entire life. The staff in general was okay. I do not blame the receptionist and I thought the first tech was polite. After that, everything went downhill. We contacted Bethalto Animal Clinic simply to get our yearly exam and get my Dog's vaccines up to date, was we recently moved from Jacksonville, Florida to the Bethalto area. First off, the services were anything but affordable. It was over $200 for a simple exam and 2 vaccines, one of which was an oral vaccine. When I had originally scheduled the appointment, I ensured to ask if I would be allowed to be with my dog during the exam and throughout the process, as he doesn't know people at Bethalto Animal Clinic yet and neither do I. I was told yes and that the only things I would not be present for, was blood draws and if he ever needed x-rays. When we went to the back room with our dog, the tech was kind and was asking us of our concerns. Not once did she try to get to know Wilbur (our dog) and not once did she try to get him comfortable. We brought his treats with us to help him adjust a little easier and they were not used. Once she was done talking to us, she informed us that she would need to do a blood draw for one of the annual tests and we said okay. She took him back. When I tell you my dog screamed, I mean he absolutely screamed. Not once have we EVER heard him scream like that. We have been to multiple vets, and never has he been nervous or scared like he was there. They come back 20 minutes later only to tell us that everything was done. The Vet brought him in (who I have never met) and did not tell us how the exam was, discuss any issues we had, address a single concern, absolutely nothing. We paid over $200 to listen to my dog scream and I cannot tell you how disgusted I am, not only with myself for bringing him there, but for this clinic to treat my dog the way they did. We weren't even introduced to the Vet or anything. I felt talked down to when trying to discuss a potential food allergy (diagnosed by my precious 5 star vet) and it was the saddest experience of my life. I cannot describe to you the feelings I have. I will not bring a single living being to this facility ever again, and I will continue to inform everyone in my circle about the horrific treatment of my dog. This facility should be disgusted with themselves. My dog is a member of my family. For you to treat him like a number is unacceptable.

Just to share an update a couple of years later. We did end up having to make a tough decision for…read moreour pup and the staff here continued to be so kind. They walked us through all of the steps, answered all of our questions and they really seemed to care. Around a month after we received a sympathy card in the mail that was signed by all of the staff with prints of my dogs nose and paws - which absolutely destroyed me. It was so thoughtful and we're happy to keep calling Ark our family vet for all of our other pets needs.

We paid this vet a couple of thousand for vet care. When we show up during business hours with our…read moredying 7lb dog they turn us away at the door because we don't have an appointment.

I love how they treat my animals and how well they diagnose any problems that they have. Without…read moretaking the time to explain all the different problems they've fixed for our cats, i want to say how i would recommend them to any of my friends and family!! I look forward to the next visit we make!

Liz the office manager is one of the most horrible people that I have ever met n my life. This…read moreplace doesn't care about your pets people all they care about is your money. Don't be fooled like I was. I was a customer for 7 yrs and had several small dogs. I had spent thousands and thousands and when I had an issue Liz wouldn't return my calls and the office girls became in professional and rude. Please please find another vet than them.

The day before Valentine's Day, I woke up to a sick dog. I called my vet immediately and let them…read moreknow what was going on. After my description, they knew she needed to seen pronto. Unfortunately they couldn't squeeze her in and recommended an emergency clinic. My vet is in STL and since I now live on the Eastside of the river, I choose Hawthorne. When I looked at the reviews on Yelp, I became concerned, but I needed a vet fast. I called, told them the issues and they said, to come on in. Wow, the staff was so attentive and caring to me and my fur-baby when we arrived. We were promptly escorted to an exam room and the vet tech was professional and thorough in asking questions to help us resolve the problem my dog was having. When the vet came to the exam room, she was very loving to my baby and explained what they determined the health issue to be. It was what I thought it was, she had an abscessed tooth. What impressed me was, how they coordinated care with my regular vet. I had my vet on the phone and as a team we all worked to see who could get her in for the tooth extraction the fastest. My vet could get her in the fastest. To make things easier for me and my vet, Hawthorne offered to do the prep bloodwork and send it to my vet. We both appreciated that. When I lived in STL, I had multiple emergency clinics to choose from when a need would arise. Now on the Eastside, there are not that many to choose from, but if there were, I'd still choose Hawthorne. I was impressed with the service and care I received and I am a picky dog dad.

PLEASE READ- IS YOUR ANIMAL SICK????? In September 2024, I…read morepaid Hawthorne Animal Hospital and Dr. Jessica Wiehrdt $7,482.00 for an emergency splenectomy for my dog. Tragically, my dog passed away from severe internal bleeding just one week later. The most painful part was the total failure of informed consent. Before the surgery, during a consultation with myself and a licensed medical doctor acting as a witness, Dr. Wiehrdt explicitly quoted a "50/50 chance of survival." What they deliberately left out was the crucial medical reality: that for aggressive conditions like splenic hemangiosarcoma, surgery alone offers a median survival time of only a few weeks, frequently ending in catastrophic internal hemorrhaging. Had I known the truth, I would have chosen a peaceful, palliative path instead of putting my dog through major, traumatic surgery for a handful of painful days. When you look at the economics, it's easy to see why these procedures are heavily pushed. If a regional hospital performs just 2 to 3 of these high-margin, nearly $7,500 terminal surgeries a month, that translates to $180,000 to $270,000+ per year generated purely from aggressive, high-cost interventions on pets facing terminal prognoses. When formally requested to take accountability and refund the $7,482 cost for this misleading guidance, hospital administration chose to completely ghost and ignore all deadlines. If you are facing critical or terminal diagnoses at Hawthorne, demand the unvarnished statistical reality of the long-term prognosis before handing over thousands of dollars. Protect your pets and your peace. PLEASE, PLEASE, PLEASE. don't do this to your baby. these people are evil.

Disorganized, dishonest about pricing, & nearly cost me my international flight!…read more I used Rosewood Pet Hospital and Dr. Rachel McPheters, DVM to handle my dog's paperwork for an international move to Thailand. I paid upfront $320 as an all-inclusive fee covering vaccinations, the USDA health certificate, and all associated paperwork. I confirmed this multiple times. What followed was months of disorganization that nearly derailed my entire trip. It took four attempts over three weeks to produce a usable vaccination letter. I provided the clinic with the full requirements from the Thai Department of Livestock Development upfront. Despite that, the first document was a patient chart printout with no letterhead, no signature, no microchip number -- and the second was sent as a smudged photo, not a proper scanned document [see attached]. Each subsequent version still had missing information. They had to revise the letter twice on the same day because they kept making mistakes. These delays compressed my Thai government approval window to just a few weeks before departure. The health exam was poorly coordinated. We scheduled the USDA exam about eight days before my flight -- tight, since the certificate is only valid for 10 days. On exam day, the staff member handling my case wasn't there. I waited 45 minutes for her to arrive. The USDA application still wasn't submitted until 3:00 PM the next day. Then came the surprise charges. After paying $320 for what was represented as all-inclusive, I was told at the final stage I owed an additional $130 for USDA processing and expedited shipping. They claimed there was "no way to know" these fees until submission -- these are standard, published fees. After 30 minutes of pushback, they waived half the processing fee but held firm on shipping. Then they selected UPS 2nd-day air instead of Next-day air, eliminating any reliable on-time delivery. I even tried promoting the shipping to Next-day air, but Rosewood was unreachable, and only they could promote the shipping label since they ordered it. The result was a near-disaster. Because my dog's transport required no more than two flight legs, I had to rent a car and drive from central Illinois to Chicago to catch my flight. The USDA certificate arrived just minutes before I had to leave -- I had to coordinate directly with UPS to intercept the delivery because the timeline was that razor-thin. I had to drive to UPS package hubs directly for "package interception" which is not a service they offer! The stress made me physically ill the morning of departure with a sore throat and cough that followed me through the entire trip to Thailand. None of this should have been my problem to solve. For context, the Thai Department of Livestock Development -- a foreign government agency -- was easier and more responsive to work with than this clinic. I would not trust Rosewood Pet Hospital with any time-sensitive or international paperwork. The experience was disorganized from start to finish, the pricing was misrepresented, and there was zero accountability of wrongdoing from these "professionals."

Dr Rachel is the most caring and helpful vet. She truly goes above and beyond to make sure you get…read morewhat you need.

Adopted a second dog and its kibble is different from rescue dog #1. Lucky for me, Petco carries…read morewhat I need so it makes my shopping for dog food so much easier. I like that this location is super close to my home, which makes it easy for going and buying at the last minute. My newest addition is super tiny and loves to wear clothes. Petco offers a good variety to choose from and they even have a clearance rack. Shopping the clearance rack is like shopping at Marshall's or TJ Maxx for myself. The staff is always friendly and helpful when I cannot find what I am searching for. Also, I give them a shout out for keeping the store clean and smelling fresh. Lots of pet stores have that certain smell, this one does not. If you were blindfolded and took a big whiff, you would never guess you were in a pet store. When: January 11, 2026 Why: Getting supplies for new rescue dog.

Great service lots of choices oh that there's animals in there floors are clean didn't smell like…read morepets lots of yum yums for my dog to pick up

I took my male cat to get fixed and they gave him to much medicine and he died within a week . They…read moresaid he had a reaction to the drugs my personal opinion I think he let his assistant that isn't a veterinarian is responsible along with the vet . Ill never take my pet this place again.

They are not accepting new pet patients ... not sure how that's possible for a vet?? The other…read morereviews are also right in saying the staff is not friendly about it on the phone either