We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

Great communications and quickly gave a fair quote and fixed the problem…read more Thank you!

If you live in chino hills you already know how old our houses are. And with that age, our water…read morepressure regulator, main shut off, and spigot all failed. One yelp inquiry later within minutes, Cori and his team sent out Jason to help us out the next day (as we requested). We were given a window of 11 am - 1 pm and for the first time I've ever been given a window of arrival, Jason showed up promptly at 11 am. He went to work on inspection, giving recommendations, and then replacing the entire trifecta. We ran into some hiccups along the way where some pipe was dented from age and needed to be replaced and that was taken care of swiftly. We also have a napping newborn and he was miraculously able to sleep through the work and Jason was kind enough to work gently during the naps. After the job was done we chatted for a bit and he was on his way. Later that night I did notice a small leak coming from one of the couplings and Jason quickly returned the same night to fix the issue despite it being late. I even said we could wait until tomorrow but he insisted on getting to fixed. A quick fix later, all was well. I have working water pressure throughout the house and no more leaks. The wife and baby are very happy. Thank you to Jason for all the help and a huge thank you to Sonia for coordinating all this!! She was super quick on communication and was always patient and empathetic. And thank you to Cori for being on standby to support us through tonight. I firmly standby supporting your local businesses as they truly mold a community and help foster growth. So please don't hesitate to try and contact these fine people. I look forward to working with you all again should the dreaded day I have plumbing needs arise again

Travis and Jacob from One Stop Plumbers came out today and fixed a slab leak and a leak in my…read moreceiling. They were professional, respectful of my home, and easy to work with. They explained everything clearly and were honest and fair about the work and the cost. Great customer service, great attitudes, and excellent work overall. I'm very happy with the results and would definitely recommend them.

Tenant reported garage disposal stop working so I immediately requested a fix the for owner. One…read morestop was prompt and since it 'FREE' estimate , I didn't think twice. Tech went as scheduled and told me he did a quick check at the unit and then to the electrical panel. And said now if he needs to go into diagnosis, it will cost $175 , and either he can fix it OR that $175 will be used to swap a new unit at $4xx. Since I'm remote, I can only agree to it to move forward. 10mins later, got a call from the tech saying, "there are good and bad news! Good news, the unit was indeed completely fine and it's working alright. The unit was slightly "UNPLUGGED" from the outlet and it works perfectly after I plugged it back in. Bad news, the $175 is due. " I appreciate that the "diagnosis" save me hundreds instead of replacing a fully working unit, but I would have thought the first free initial check should have looked at the connection in the first place. Definitely feel a bit rip off BUT they did give me a small discount in the end. I'm not expecting free work BUT $150 to get someone out to plug it back in? Is that the norm?

Nate is the guy! Upfront prices, many options, no pressure sales. Fast, clean install! Nate…read moreexplained different recommendations for drain pipe locations, different add-ons that would benefit the water heater (regulator). Professional install! The price was extremely competitive, but the quality of service was impeccable. I feel really good going with this company.

Truly an Honest Review -…read more First off, The Water Heater Company fixed the issue with the pilot light on our Rheem Professional water heater, which had been going out after hours or days of use. This had happened in the past when we first purchased the unit about four years ago. At that time, I replaced the burner assembly and control valve, and the problem was solved. I never found out the exact cause, but it was fixed. Fast forward to today, and the same issue started happening again. Unfortunately, I was away on business, and my wife was home with the kids, getting tired of relighting the pilot every morning and sometimes multiple times during the day. We called The Water Heater Company, and their service and communication were excellent. After diagnosing the issue, they contacted Rheem and ordered replacement parts under warranty: the burner assembly and control valve. They gave us three options: replace the two parts under warranty, replace the entire water heater, or install a tankless water heater. Because this is a very expensive unit that otherwise works well, we chose to repair it. Here's my honest opinion. As a fellow tradesman, I understand that skilled work is expensive. Still, the labor charge of $800 felt very high for what was essentially a warranty part replacement. The first visit took about an hour, and the second visit took around 50 minutes. I understand there's drive time, phone calls, office staff, insurance, tools, and scheduling overhead, but it still seemed excessive. Maybe I'm looking at it through the eyes of someone who usually handles these kinds of repairs myself, but I was away for an extended period and needed the problem resolved. So I'm torn on the rating. Quality of work: 10/10. Professionalism: 10/10. Price: 4/10. In the end, though, I paid for peace of mind and have the issue fixed correctly than save a little money and end up with a possible poor repair.

I had a great experience with Steve's five star service. I called because the AC/Heating fan was…read moremaking a strange, loud noise. They answered immediately, same day appointment available but I wasn't. I scheduled it for the next morning. Their technician Chris Urzua, sent a message that morning when he was on his way, he arrived, greeted me while identifying himself, wore protective socks inside my home. He identified the issues quickly. Explained the repairs I needed and why, proceeded to get the part he didn't have in stock quickly and repaired my unit and had it up and working all within three hours. Absolutely outstanding service I would highly recommend Steve's 5 star and Chris to anyone. Thank you

Great response time. High prices. Great customer service…read more I needed my garbage disposal fixed. I'd purchased a replacement for another house years ago so just needed it installed. $398 for install only. Job took less than an hour. I did it because I didn't have a lot of time to get it done. I called around and could have gotten it done for 1/2 that. Lesson learned... I can't say I won't use them again but it would have to be for an emergency only, as they are super responsive.

Had an issue after new construction which caused me not to have hot water. I called Alpine, and…read morethe delightful owner Vince called me to discuss the need. He sent Michael out to help me after the holiday and Michael helped with a few other things I needed advice on. I was in a bind moving in....and Michael was honest about a handy man doing some of the work to save on the cost, but I did not have the time and was tired of taking cold showers so I requested Michael do it as Alpine as they were more established. I appreciated the tip to save on cost, but chose to pay him to do all of it which required going back to the store to get materials to seal around the leak in the water heater cabinet outside. Good, honest, work, good people, great service. 5 star review for this company!

Gas valve issue -- pretty simple. The technician said it would take two weeks to get the part,…read morestarted with the lazy talk then immediately pushed replacing the entire water heater instead, quoting $2,700. That's ridiculous. We did not want to replace the whole unit; we only wanted the gas valve replaced. Instead of giving the customer what they were asking for, he offered no repair solution at all. Once we declined the full replacement, he simply said "okay, have a good day" and walked away. No attempt to do the repair, no effort to earn the business, and no interest in creating a recurring customer. Very frustrating experience. How do this companies stay in business, by upselling and taking advantage of customers that have a lack of knowledge UPDATE- The owner did reach out; however, if his principles of doing business were truly aligned with and reflected in how his company operates, the outcome would have been different. We ultimately purchased a new water heater and installed it ourselves -- $700 out of pocket. It was surprisingly easy with YouTube and AI guidance. Saved thousands. Their quote was $2,700, and another quote we received was $3,500. Paying those prices for a straightforward job simply didn't make sense. They want to upsell 2000%

Excellent service. Tom explained everything that needed to be repaired or replaced on my broken…read morewater heater. I can honestly say that this is one of the very best companies that I've had work on my property. Fast and efficient. Excellent quality. Very highly recommended!

I had received an error message on one of my Noritz water heaters. Other service companies tried to…read morescare me into thousands of dollars worth of service, or were pushy and not considerate of my time. When I called The Water Heater Company, I spoke with someone immediately and he listened to my issue and then explained clearly what they would recommend. Their price was competitive, and they were able to get service done quickly. They serviced both of my tankless water heaters, and repaired one motor that was working over 100%. Shawn came on time, was courteous of the property and communicated to let me know where he was in the process and what to expect. Will definitely use again!

Originally, I gave NexGen a terrible review for their annual maintenance. However, I have now…read moreupdated this review since I feel that they sincerely tried to address my concerns. They are going through some growing pains. Hopefully, they are able to manage their scheduling issues. The technician, Christian, who did eventually come out was great.

Patrick was my Service person. He was so nice and kind. Couldn't have asked for a better…read moretechnician. He checked all air conditioners and then he explained what he found and gave me several options of how to fix it. Took my dirty filters and said he'd bring new ones later in the week. He was excellent. You are lucky if you get him for your service.

Main line was fixed within a few hours for a great price, & great service, great guy. He should up…read more@ 9pm and i was grateful

Francisco called back few days later to resolve the issue and truly felt bad about how we left…read morethings and was able to complete project as expected

Called in the morning and Hector showed up at noon. He explained the problem with the water heater…read moreand was able to restart it. Definitely trustworthy and he also provided a fair estimate for replacing the water heater if it were to break. Super friendly and highly recommend.

Requested service call early morning. Had response in less than 30 mins (I do not recall exactly…read morebut seemed quick and very reasonable for the time of day) Hector from Speedy WH arrived around 2pm with a 20 minute warning. Diagnosed what we already suspected, need a new WH. Estimated it would take 2 hours. Had an appropriate replacement in the truck. Removed old WH, brought install up to code (proper shutoffs, steel bands securing to the wall, leak pan, etc), installed and checked out in a little less than the estimated time. All was completed in a professional, courteous and friendly manner. Nicely done Hector. Nicely done Speedy. Thanks