My experience with Preferred plumbing was very positive. They took and provided pictures of the before and after. I truly appreciate that because some of the work was done under the house where I couldn't actually see what the issue was and what they did to rectify it. They also communicated with me every step of the way making me aware of a couple of other situations they found that needed repair. Once, I gave the okay, they proceeded to repair them as well. They are affordable and honest. They rectified all of my issues in a prompt and professional manner. I highly recommend this company and I would definitely use their services again. read more

I've had nothing but amazing service from this company. Prompt response! Nothing hidden in quotes! HONESTY! Professionalism! Quality work! I've had all 3 of my toilets replaced and my water heater! Pricing for parts and service are very reasonable and affordable. Being a female homeowner you get the runaround from service companies. This company I trust! read more

Never called me back for emergency plumbing issue. Very sad that all the other reviewers must have had a different experience.

Preferred Plumbing and Rooter Services is hands down the best plumbing company we've worked with! Their service is top-tier, dependable, affordable, and the kind of real, honest customer care that's hard to find these days. They came in already knowledgeable about the exact concerns we were facing, diagnosed the issue quickly, and got straight to work. What really stood out was how down-to-earth and genuine they were no pressure, no unnecessary extras, just skilled professionals who get the job done and do it well. You can count on them to be reliable, fairly priced, and efficient. They know what they're doing, they care about your home, and most importantly, they finish the job the right way. I'd recommend Preferred Plumbing and Rooter Services to anyone without hesitation. If you want a plumber who is affordable, dependable, and actually gets things done, look no further. They truly exceeded expectations! read more

Jason from Preferred Plumbing & Rooter Service came out to one of my rental properties during an emergency and was absolutely incredible. He walked me through the cleanup process, handled the piping issue immediately, and was professional, knowledgeable, and efficient throughout. What really stood out was that he followed up days later to make sure everything was still working properly, that level of care is rare. Exceptional service and quality work. I will definitely continue using them moving forward. Thank you so much!! read more

Needed help with our water heater and we were able to get someone sent out in 2 hours on a Sunday. Quick fix, no charge since it's the first time using them. Will definitely be using again. Thank you, Preferred Plumbing and Jason! read more

We had a flood in our master bathroom and Preferred Plumbing & Rooter Service was able to come out quickly, which was such a relief. They diagnosed and fixed the leak promptly and at a very reasonable price. The team was clean, professional, and had a friendly, reassuring attitude throughout the entire process. We felt the pricing was very fair, so much so that we had them come back to install a garage sink and replace all of our toilets. Once again, excellent work from start to finish. I highly recommend Preferred Plumbing & Rooter Service and will definitely use them again in the future. read more

We can't say enough great things about Preferred Plumbing and Rooter Services. We called them out for a tankless water heater leak and a separate plumbing leak, and they handled both issues like absolute pros. Not only were they amazing with communication, they showed up quickly already knowledgeable about our concerns, which made us feel instantly at ease. They explained what was happening, walked us through options, and got to work without any hassle. No gimmicks, no stress; just honest, dependable service. They're truly affordable, dependable, and so down-to-earth. You can tell they know what they're doing, they care about their customers, and they don't leave until the job is done right and fully completed. Our tankless heater is working perfectly now, and the leaks are completely resolved. If you want a plumber who is trustworthy, reliable, knowledgeable, and gets the job done, this is the company to call. We would recommend Preferred Plumbing and Rooter Services to anyone; family, friends, neighbors, literally everyone. Thank you for the great service and for getting our home back in order! 10/10 would recommend! read more

I was referred by a friend, Jason was able to come out same day and clear my drain line that was clogged seventy feet from the toilet. They quoted the job ahead of the work and were fast efficient and even reinstalled the toilets better than they began and caulked it too. Kudos to Jason and the team, these guys ROCK! read more

David and his crew have recently replaced our old tankless water heater. It started leaking late Sunday evening and David came to assess the situation still on the same day. He gave us the best quote and then performed the job at the highest level of quality. I do hope that this is the last such emergency for us in a while but if anything like this happens again David will surely be my first person to call. read more

Preferred Plumbing and Rooter Services - Newly installed tankless water heater - Plumbing Near Me - Pomona, California

Jason showed up to my home in a timely manner. He was honest and very reasonably priced. We had a main leak. He was able to locate and repair it. Thank you!! read more

Poor customer service. I requested inspection service last week over the phone for a house I am trying to purchase and provided all the details to the plumber. The following day I sent two emails with things to look out for during the inspection (email was validated as correct). I got no response, so I said okay sure let me call them later in the day. I called to confirm my appointment and if they saw my emails, they said yes. The day of inspection comes and I got no calls that they were in their way to check the house I wanted to purchase. I called them after their 2 hour arrival window to check if they made it. They said yes but were unsure what to look for, they had no idea of my emails or conversation. Complete waste of time. However they offered to make it somewhat right. Since they did not get my emails (somehow) they asked if can I send my email to their personal email and that they would provide an estimate later during the day. I did that, and they confirmed they received it. That was Thursday, it is now Monday and crickets. No calls or texts. Left on read. This company needs to know how important customer service is. I hope that they learn from this experience so they can help out future customers better. 2 stars because AT least they did go to the property. read more

Fair and honest company are hard to find these days. They were affordable and easy to work with. Complete the job well and sent me photos/videos of the job done. Would recommend to everyone and would hire them again. Thank you! read more

I called Preferred Plumbing because the toilet in our most-used powder room had been backed up for weeks, maybe even months, and a plunger just couldn't fix it. It had become incredibly inconvenient for our family of four to keep going upstairs. When David and another staff members arrived, they used a camera to inspect the issue and discovered roots growing inside the pipe--my worst nightmare, as we had a similar issue near the concrete in our backyard before. They spent nearly five hours here and finally resolved the problem, allowing us to breathe a sigh of relief. Here's what they did: they removed the toilet and used a cable to clear the mainline stoppage, pulling out 18 inches of roots. They then ran a camera through the main sewer line to check for additional issues. Although there is a section of the drain that sags and causes sewage to sit, the mainline was still able to drain properly. The team broke the concrete around the toilet flange to expose and replace the old flange, adding root killer crystals to prevent future growth. They filled the hole with concrete and reinstalled the toilet. Plus, they provided a 5-year warranty on their workmanship. While the repair was more than I expected, it was necessary to solve such a significant problem. We live with my mother, and they kindly offered us a senior discount. Overall, I appreciate their thorough work and professional service. read more

Came out within 20 minutes of me calling to fix a clogged kitchen sink. Mario was professional, kind, and went above and beyond explaining what was going on. Price was also extremely fair for the work performed. Will use in the future for my plumbing needs. Highly recommend! read more

These are my go to guys every time there is an issue we call them they are very reliable and respond swiftly. They fit me into the schedule immediately and their prices are super reasonable. They guarantee their work not that I have ever needed to prove that because the work is done right the first time but it helps to have that peace of mind. Highly recommend these guys. read more

We recently had our main drain done .Plumbing service tech were on time and very professional. My other offers were outrageous and we got a great deal with Jason. We highly recommend Preferred Plumbing. read more

Jason & Mario from preferred plumbing and rooter services came out on a last minute , unscheduled call to my home.they replaced the cartridge in the tub/shower,( it had stopped working completely ) I have never been more happy to see water coming from a shower head. Jason worked with me concerning my particular financial situation and the price was fair . I will give preferred plumbing and rooter services a call for all my plumbing needs going forward and yes I recommend this company. read more

We needed emergency plumbing service and were so pleased with Jason and his team!! They came as soon as we called and knew exactly the issue. Very clean and detailed and gave an amazing price !! We would recommend this company in a heartbeat!!! read more

This company was amazing. Very courteous showed up right on time took care of the problem and did not overcharge. I was very happy would recommend and would use again. read more

Friendly, nice, kind, and helpful service. They came out on a Sunday to fix a leaking water heater in less than 45 minutes. After the friendly meeting, we decided to move forward. Fairly priced - not too expensive, yet not the lowest priced, but worth the cost. read more

Amazing service, they came to help me in least than 40 minutes and solved my problem and gave me one year warranty. Highly recommended them. read more

Preferred Plumbing and Rooter Services - Shower - Plumbing Near Me - Pomona, California

They have done multiple work in our home. The latest was a Water Heater Flush. David L. is always a professional and does outstanding work. We are so pleased and thankful for their services. Thank you Preferred Plumbing. read more

I just had to drop a note to say if you ever have a clogged drain, Preferred Plumbing is the company you want to call. They were knowledgeable, efficient, got the job done quickly and gave a great personal touch. What I mean by this is that the owner of the company was involved every step of the way to make sure everything was done perfect and didn't try to gouge us with a high cost during these tough times. Thank you Preferred Plumbing for a job done second to none. Cheers! read more

amazing company using him this coming saturday for a sewer inspection. they are so professional and responsive. they give so much value and and service. read more

He was suppose to come 8am-10am and he showed up at 11am?? We were told when he came in for an estimate - it would be $225. Then after he's been there after 3-4 hours and taking all three of our toilets out. He said $1,500???? That is ridiculous. He kept calling because he didn't know what he was doing. He was not experienced at all. We couldn't use the bathroom for 8 hours. Do not go to them at all! They are a RIPOFF and they lied. After saying it would be $225 then charging us $1,500. Do not go to them at all! Avoid them at all cost. They are not honest! read more

Service was performed on Tuesday, September 3, 2024, and will be completed with patching the exterior stucco. My home is your typical late 1950's West Covina single story home, with a raised foundation with crawl space. The issue was my kitchen sink wasn't draining. I called an inexpensive rooter service, tried unclogging it but was unsuccessful. He put a camera in the line and showed it had cracked and clogged original pipes. Terrible news but let's face it they were the original drainage pipes over 60 years old! Long story short I had no choice but to get these kitchen drain pipes replaced. Absolutely unfortunate situation which needed to be repaired. I used Yelps Projects option and got multiple plumber referrals. I ultimately decided to go with Preferred. Why? They did a great job of coming very close to price matching the jobs scope. I basically sent them others scope of work, minus the price and said give me your best price on the scope shown. They essentially did, plus their Yelp reviews were 4.8 Stars, 266 reviews at the time I did this. Their crew of 2 arrived on time and were absolutely great to interface with, no issues at all communicating what the scope was. They started at about 9:30am, finishing up at about 4:30pm (they did take a lunch break). While performing the work under the house , they identified another problem which was my washing machine drainage line was broken. I added this to be repaired. Again, unfortunate situation but at least it was discovered and addressed. In total, they broke open the exterior stucco, replacing the existing trap, removed and replaced all under the house kitchen and washing machine water drainage lines and related connections, and replaced the under the sink lines too. All new from sink to cast iron line in the ground. The sink water drains very quickly now. Issue resolved. Review the before and after photos. My suggestion is to call them LAST after you collected all pricing to have them meet or beat others. I am completely satisfied with the work performed, the professionalism and openness of the technicians, the warranty, and the price matching. When I originally called, I spoke to David. You should too because if you live in a late 1950's home, I am sure you will have this same issue. Address it before you have no choice. This is my honest and candid review. Contact me if you want to know more. read more

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I'm so sorry it's taken me a few days to write a review thanking you for your exceptional service. I wasn't home to meet Jason myself but my parents were very impressed with the great job he did and how careful he was. I'm sorry they backed up the toilet but I was looking for a new plumber since mine is no longer here. So happy to have your family when I need service in the future. read more

I've been using Preferred Plumbing for about 5 years now. My home was built in the 1950s, so issues with the plumbing aren't uncommon. Most recently, I had to have my water heater replaced as it leaked all over my hallway. There was all kinds of damage as a result but David and his crew were there to help. I've never had to file a homeowner's insurance claim and, again, David was kind enough to guide me thru the process and referred me to a top notch reconstruction company, which handled all the repairs related to the water damage. These guys are total pros, won't bs you, or waste your time. I'm grateful for the relationship we've formed over the years. read more

I had a leaking wall valve for the refrigerator ice maker. I called Preferred. They promptly sent out two guys. They wanted to open the dry wall and replace the entire valve box. I told them that there were youtube videos which indicated that there was a simple valve only replacement without replacing the valve box or cutting the drywall. They got upset and left. I found another youtube video which showed how a $5 cap could be screwed on to the valve to stop the leak. I spent the $5, put on the cap, and now there is no leak. read more

Exceptional customer service from David! He is always responsive and shows up on time and very courteous. Great quality and value I highly recommend them! read more

We had a main line water leak that we needed to get fixed right away. They came highly recommended by someone we knew. David and Jason and their crew came and assessed the problem and gave us a reasonable quote (I had gotten quotes from others) and fixed the problem in a couple days. The communication was top notch and they even fixed an error from another contractor with our water softener system. They will be our go to for any other issues from now on. Highly recommend. Some of the nicest and hard working people. read more

We had a kitchen leak which turned out to be a pipe in the wall behind the dishwasher. Unfortunately it was starting to spread under kitchen cabinet to outside wall next to door. The technician whom came out said he needed to get a hold of his supervisor. In fact, the owners came out, David and Jason. These guys were incredible, they explained what was going on, our kitchen is fairly new. Anyhow they suggested that we needed to contact a restoration company. They told us that they had a company they worked with and would contact them for us. Not only did they do this for us but they also were kind enough to give me their personal cellphone number should we have any questions. They ended up having to repipe the whole house, house is old! When their crew came in, they taped everything off to contain as much dust possible. They actually came in and helped us remove certain items off the wall, etc. Super clean, very attentive especially with mom. I highly recommend this company! There prices were great considering all they did plus helping us with so many things regarding this leak! read more

I called Preferred Plumbing along with at least 8 other plumbing companies for an estimate for a broken regulator, which I learned as a first time homeowner, controlled the water pressure in the home. He was so kind and professional on the phone, and referred me to Hugo. Hugo was communicative and flexible with his time and came to fix it within one hour. He was professional and skilled. He also was very patient when it came to explaining water softeners and its benefits for our home and our new water heater. I texted them again in order to help with a broken toilet and water filter, and someone came out within the next 30 minutes. David was punctual, professional, and helpful with everything that he looked at. There are some great plumbing companies and plumbers I got to meet in the last two weeks, but Preferred Plumbing was BY FAR the most responsive, professional, and informative. They were friendly, and what I appreciated most was that they didn't over-dramatize all of the things I needed to fix in our home. A lot of plumbers, as nice as they were, pressured me to fix things at that moment and gave a bigger estimate. And there were those that gave me an estimate a bit lower than Preferred Plumbing, but didn't seem as professional, making it harder for me to trust what kind of service I would be receiving. Thank you for your honest and quick service. Our family is so appreciative. read more

This is the only company I call when I have plumbing issues, been working with them for years. Junior and the whole team are just great :)

David came to my home to fix the water pressure regulating valve (PRV) and did a great job that I had him came back to change the kitchen faucet and repair the leak on my tankless water heater. He explained every steps professionally, and helped me understand more on how things work. They responded to my call quick and did the job in the same day with reasonable price. I highly recommend preferred Plumbing and will have David come again if I have any plumbing needs in my house. read more

David and his team have done several jobs for us over the years. He's responsive, honest, and affordable. He's beaten competing bids on multiple occasions. Highly recommended. read more

Great service! With so many plumbing options in the area, Preferred Plumbing will be my go-to from now on. They came on time and helped me with 2 minor issues quickly. read more

Leaking pinhole copper pipe, behind water heater in the wall, easy access. They replaced new 1 inch and about 2 feet long Cooper pipe. Charge me $950 to replace the pipe. To me is over price. I'm handleman myself. I know the price. They sure charge a reasonable price of $350 Instead $950. SO I don't recommend this company. read more

Preferred Plumbing and Rooter Services - Plumbing Near Me - Pomona, California

Mario and Justin came out this morning after I called yesterday to set up a home visit. I can't tell you enough how ABSOLUTELY grateful I am to them. I had a leaking in my front yard hose bib. They replaced what required replacing and now the MAIN leak has stopped. I'll be making another appointment soon! Thanks guys you both were absolutely wonderful! read more

Preferred Plumbing and Rooter Services - Fixed hose bib! - Plumbing Near Me - Pomona, California