Used Napa brakes for years and always experienced problems. Saw an add by Advanced Auto for Wagner…read moreThermo Quiet brakes and saved 40% off. Shipped to my door in two days. These are fantastic!!!

A little weird getting into their lot but the guys that work there are friendly and are more than…read morehappy to order the part(s) I need from surrounding shops. Works for me.

Super helpful staff! Took time to explain what I needed. Thanks I will be back!!!!!!!read more

Just called to see if I could purchase a particular part from them to help support a brick and…read moremortar rather than an online store. The man who answered the phone told me they have absolutely NO WAY to search for parts by the part number even if give him the official part number from my vehicle. I said I found the part by doing a part search online and he told me to go ahead and buy it at an online retailer. No problem!! I ordered the correct part by number at an online retailer, and it's on its way. What a clown! Never go to a store that refuses your business.

I called the shop to schedule a service appointment, and they informed me that they don't work on…read morevehicles older than 20 years. Pretty lame if you ask me. I wanted to take it to them since they're only a few blocks from my house, but they don't want my business. Oh well, it's all about what's convenient for them, not me, right?

I've been taking my family cars here for a couple of years now after receiving a recommendation for…read morethem from a friend. They are the best! Brandon, who works the desk, is always nice, and explains any issues that need to be taken care in great detail. They will never try to pressure you into service that you don't need (like so many other auto shops do) and are fair with their prices. I would 100% recommend them without hesitation!

I have done business with this shop for over 15 years and have only positive things to say about…read morethem. Best in town hands down. I have had customers bring me "rebuilt" injectors from other shops in town and when their truck ran like crap they ended up paying double labor and buying injectors from DFIS. Do it right the first time.

I had my turbo rebuilt here for a CT26. The receptionist was friendly but the workers that rebuilt…read moremy turbo did not do so great. My turbo came back with shaft play side to side from a rebuild.. Not coming back from here.

Paid for a part for my car over a month ago over the phone, sales person did not give me their…read morecontact information like they were supposed to do. They were supposed to send me a photo of the pulled part to make sure it was complete. I had to call their toll free number repeatedly over the span of a week to finally get the pic and told rep yes it looks complete, have it shipped. Heard nothing back over the next week, called again and was informed the part still showed in their system as being held at the yard, they again asked for it to be shipped to me. I then waited and still did not get tracking information from them so I called in again and was told I had to talk to the initial salesperson, and they transferred me to their phone, left voicemail, didn't get a return call, called in yet again and by some miracle got initial salesperson who told me it had shipped and he'd send shipping info shortly (suprise, it hadn't). Recieved another picture from another person of the wrong part, and called them back and got the person in charge of shipping who looked into it and found out the yard had LOST the original part and the part request was being shopped around to other yards in the chain. Got 2 more pictures a fed days later of destroyed parts (obviously tried to remove using a large hammer, destroying part of the assembly and damaging what was left. Each time it got passed to another yard, the sales person at the yard sending it washed their hands of it. I haven't heard anything from them since 4/25/25 and noticed they refunded to my account today, what I paid for the part over a month ago without notifying me they were giving up. I would rate 0 out of 5 if I could. They're a -10 on communication and don't seem to care as soon as they have your money.

I've shopped at B&R both online and in person at their Eugene, OR location and have always been…read morevery satisfied with the service. This location however was sadly disappointing and borderline insulting. I tried buying two parts and not only did the guy not want to sell them to me, but also laughed at me when I requested the parts. I guess my business wasn't worth his time since he was also on his phone the whole time I spoke to him. I work in customer service which is why I am being so harsh and critical, but little things like this are what makes businesses lose loyal customers like myself. I'll be buying all of my parts from a competitor from now on.

The guys here are friendly, knowledgeable and definitely willing to answer any questions I have…read more Also the prices are great! I walked in with a dead battery and walked out with the confidence in the new battery they recommended. Thanks again!

Super helpful staff. Tested my car to see why a light was on and told met to check my gas lid…read more thanks!