Paid for a part for my car over a month ago over the phone, sales person did not give me their contact information like they were supposed to do. They were supposed to send me a photo of the pulled part to make sure it was complete. I had to call their toll free number repeatedly over the span of a week to finally get the pic and told rep yes it looks complete, have it shipped. Heard nothing back over the next week, called again and was informed the part still showed in their system as being held at the yard, they again asked for it to be shipped to me. I then waited and still did not get tracking information from them so I called in again and was told I had to talk to the initial salesperson, and they transferred me to their phone, left voicemail, didn't get a return call, called in yet again and by some miracle got initial salesperson who told me it had shipped and he'd send shipping info shortly (suprise, it hadn't). Recieved another picture from another person of the wrong part, and called them back and got the person in charge of shipping who looked into it and found out the yard had LOST the original part and the part request was being shopped around to other yards in the chain. Got 2 more pictures a fed days later of destroyed parts (obviously tried to remove using a large hammer, destroying part of the assembly and damaging what was left. Each time it got passed to another yard, the sales person at the yard sending it washed their hands of it. I haven't heard anything from them since 4/25/25 and noticed they refunded to my account today, what I paid for the part over a month ago without notifying me they were giving up. I would rate 0 out of 5 if I could. They're a -10 on communication and don't seem to care as soon as they have your money. read more

I've shopped at B&R both online and in person at their Eugene, OR location and have always been very satisfied with the service. This location however was sadly disappointing and borderline insulting. I tried buying two parts and not only did the guy not want to sell them to me, but also laughed at me when I requested the parts. I guess my business wasn't worth his time since he was also on his phone the whole time I spoke to him. I work in customer service which is why I am being so harsh and critical, but little things like this are what makes businesses lose loyal customers like myself. I'll be buying all of my parts from a competitor from now on. read more

I feel completely misled and disappointed. I placed an order for an engine from a 2022 Subaru Impreza (Order #: W11-6664-9424), which was supposed to have only 18,392 miles on it, according to the Carfax report. Before placing the order, the manager told me that this specific engine might take over a month to arrive, and I said right away that I was totally fine with the wait. I needed that engine and was willing to be patient. But when my order finally arrived and I picked it up, I later discovered they gave me a completely different engine--from a 2020 Impreza with 121,864 miles. That's not even close to what I paid for. To make things worse, the engine I originally ordered is still listed as available on their website. I feel cheated and really disappointed by this whole experience. Be very careful doing business here--double-check everything and don't assume you'll get what you actually paid for. read more

I purchased a driver's door interior panel which was defective. A defect common to this item, they sent it to me anyway. I have asked repeatedly for a refund and been told the manager needs to make the decision. I needed to send a picture of the defect to aid in said decision. Heard nothing? Still waiting? read more

Sent a faulty transmission that had metal shavings in the fluids. They do not inspect their parts. They cost me an additional $1100 in labor due to their lack of true testing. On top of that it takes three weeks to get a check cut for the refund. read more

Make that -10 Stars rating, think twice about doing business with b&r. In Portland off Columbia boulevard. I ordered and prepaid for a running board for my 09 Dodge Durango. The salesman sent me a picture of the running board it matched so I accepted he said it would be there in a week and I would be contacted when it arrived. 2 months later no response so I went into the store with proof of payment and order number, got the runaround was BS. Waited 30 more days which was 3 months after I ordered the part still no call so I went in again to the store and guess what they had the part there with no call and it was so damaged that I declined the purchase., the only good experience I had with dealing with b&r is they refunded me my money, unfortunately this business is a joke and a disgrace to the community read more

I called B&r Auto wrecking as I had just purchased a vehicle and was it need of parts, Nico was my phone representative as I was very very unhappy not only did he get the address incorrect I did not receive my parts. I called to find out where the parts where I was told I had to wait to pick them up from the UPS location also was uninformed that the parts were being shipped by different companies. Nico Never informed me of any confirmation number for my other package or deliver, I called to voice my concerns and Nico hung up on me twice And none of the representatives as I called will transfer me over to the manager to get help, at this point I'm out of money and parts. Highly suggest going somewhere else As you will not receive what your told you're purchasing. If I could have gave this company no stars I would have. read more

Easy to work with. Quote was accurate service was as described. I had no problems with B & R qnd would utilize again and recommend.

I get that they didn't necessarily have to help me but good customer service would have been to. I had my vehicle repaired but the State Farm adjuster kept ordering the wrong part. I ended up with a door that the repair shop couldn't/wouldn't return. I had to pay for the part and hoped to be able to return it for at least a partial refund or sell it back at less than I ended up paying for it. Everyone was rude to me, either at the local office or on the phone. Do not recommend doing business with these folks. read more

My tire was stolen was quoted 30$ if I came down and pulled it myself from the lot. I ran down there, ran around the lot, finally found the rim. Carried it about a football field back to the store. Cashing out I noticed a 15$ core fee.... I mentioned the quote and how my tire was stolen that means rim also. Dustin or Justin came from the back and asked for core fee for an item I did not have. "We just had a meeting about this" he says. Core fee for a rim??? They took 5$ off. I could've gotten brand new rim for 75$ But when your down why not get kicked also, this could've been a easy 5 star review, but due to that response it can only be 1 Star. This used to be a great place, shopped there for years on parts that are hard to find. read more

Rude, mean, and sarcastic. I called about getting a license plate bracket for a Honda Accord. Was told to come in because the part is too small to put in the computer system. Walk in to the store, and the guy says "35 bucks". For a part that is available new on Amazon, Rock Auto, Car part, etc, for 12 dollars new! For oem part. The guy is glaring at me, and playing drums with his fists on the counter top THE ENTIRE TIME that he is talking to me. Thanks, you've been a lot of help. BTW, I own four cars, and do all of the the work on them. I will actively discourage my friends from using you. How's that 35 dollar sale now, B&R? Which stands for Rude, Bastarrrds. read more

I recently found a part for my Subaru outback online with B & R Auto. I called the 800 number in California, they found the part in Portland and had it shipped to me in Seattle for no charge. Overall, a very positive experience, the part was in good shape (very dirty, but good shape) and was incredibly reasonable. Customer service (Dave Williams) was very helpful and courteous. There's often a wait if you call (they're busy it seems), but really nice guys. I did not go to the Portland location and meet with anyone there. This is my experience from parts shipped from Portland through the main California location. read more

I live in Northern California and ordered a replacement wheel for my Acura MDX. With no mistakes at B&Rs end UPS seemed to be able to ship the wheel to Tennessee. When I called they said no problem, checked to make sure they had another in stock and shipped it out that day. Great service and great prices!! read more

I was looking for an air conditioner vent that my kids broke in my minivan. Called up the guys who did not have one already pulled off but they did have some vehicles with the same model as mine. I swung by 5 minutes later. They were very helpful and got me the part right away and reasonably priced. In and out within 15 minutes with my 2 kids and the part popped back in the vent. Fixed the problem. Mommy is the hero of the day. read more

I hopefully won't return. Came in ordered a part. Was told it would be there by a certain day from a different yard. Came that day and was told would be there in a few days. Then I came in a whole week later and apparently that part wasn't found and I got a refund. Wasted too much of my time. Seems to be a rule instead of an outlier here read more

I bought an engine a few weeks ago and the engine had loose bolts the manifold gasket missing and tighten incorrectly, tge water pump was basically loose , i had to replace one of the valve cover because they broke one of the hoses coming out of it and it was stuck , terrible service and quality of parts that they promise are good.. they simply don't care how they pull out or put back the parts on the engine terrible company don't ever buy there , it's just a waste of money and time read more

After taking my credit card over the phone, b&r stopped communicating with me and did not send receipt in email. I tried 6 times to call and email and online support. So I called Mastercard and filed a claim against them. Mastercard refunded my card and now they are taking the case against b&r.. buyer beware. They just took my money and blew me off every time I called about the sales confirmation email. read more

Buyers beware. As a there company does not stand behind any of the parts they sale. No testing before they ship. Had 2 separate engines sent to me with low compression. Asked for the reports on the testing and what they provided wasn't even close to what we were getting after professionally installing not just one but two engines. Terrible customer service, poor quality of parts. You will be wasting time and money going with this company at any location. They do NOT back any warranties. read more

A few days ago, I was in an auto accident. Of course I was frazzled non to say the least; unfamiliar with the Corvallis area, B&R auto wrecking came to my rescue. My driver was fast, efficient, courteous, as well as extremely professional. Not only was he amazing he was consoling. He went above and beyond! Thank you so much Steve Hallock, under the circumstance, he was top notch, grade A+. i was truly impressed and thankful, he even accompanied me to the hospital! i highly recommend him and B&R Autowrecking! read more

This place is a joke. Never in my life. Always mess everything up. Five times going to pick up my parts and still not the right once or not there. Website is a joke. They sell parts that they don't have anymore and don't want to refund trying to bring you stuff from different locations and end up bringing wrong once. Offered a refund only minus (shipping fees). I told them that it was their problem bringing wrong part but they refused to refund shipping and now two days turned into two weeks and still parts not there. Don't bother. read more

Good customer service goes along way. When they state like new condition and you receive beat up scratched up junk they make you feel like your being picky and refuse to offer you money back. Falsely listing items and stealing your money then ignoring. I got hustled for my money from this company and nothing I can do about it to get it back read more

Very dishonest, very disrespectful. Purchased an item and they lied about the history and the miles on the vehicle. Then they said they were busy and they couldn't help me... Be careful, when you do business with this company, you may not get what you order. read more

I never write reviews and I'm going out of my way to tell you this is the absolute worst place to get your pars! THEY CHARGE YOU $20 SHIPPING, tell you it'll be there by a specific day and when that day come, make up some bullshit and say it'll be there first thing tomorrow morning, and then when that day come, they tell you the same thing again. We all have things to do, if you can't do something when you say the. communicate that and let me go find someone that can! They also wasnt sympathetic to what is going on or the deadline I have to get my car fixed. if I could give them zero stars I would! read more

Mixed review. Stopped in and paid for a part I needed. Told 3 or 4 day wait. 8 working days and no part. Found another part at pick n pull. Called B&R to cancel my order. Recv full credit back to my CC. Pick n pull was Much less cost. Nice to get a no hassle credit though. My previous stop at B&R Was similar, pay for part, wait longer then was told, plus the price went up $10. Pleasant sales person. read more

I had a horrible experience with them called to make sure the part is ready they ordered the wrong part and could not get me the right part took hours to call me back after promised me they could get another one and they couldn't sent me back another day with mechanic which affected my pockets read more

Been using this company 15 years Have the worst customer service on the planet Don't recommend this company to anyone

Got my part for a good deal but waited to install it past the warranty and they would not work with me to see if the part was bad. I can understand but it was a transmission, not cheap!! read more

It started simple enough; I needed a part for my SUV. I first spoke with Kat who assured me that they could ship me the part that I needed. Well fast forward a few days later they sent me the wrong part. It was from the previous generation. Called them back and she told me she would have the part waiting at the Portland location. She requested I bring the old part there and pick up the correct part. Next week I head over there and as it turns out they sent the same incorrect part. Well ok I suppose; they said they would reorder the correct part and call me when it arrived. Never got a call so a week later I stop by. What do you know same incorrect part. I'm a pretty forgiving guy so I figure they are pretty busy and made another mistake. Anyways they say they will fix it and give me a call next week since they lied or were too incompetent I decide to get a number. Again no call so I stop by; as I kept getting sent to voicemail when I did try to call. Yup you guessed it still no part this time. They tell me that the part was never ordered and he assures me that this time they will get it right and call me next week. No call; so I call first thing in the morning and as it turns out they were unable to pull the part without damaging it. TLDR; they don't know how to use a phone, can't keep their word, terribly dishonest, can't ship a part without damaging it, and worst of all they will drag you along the whole time. Avoid at all cost. Lesson learned! Order online... read more

Complete scam. DO NOT order or get anything expensive from this company. They will never, ever, ever return your calls. Absolutely terrible service. Had to go in and raise hell on multiple occasions talk to three different managers and 4 different sales representatives to get the money back from the bad part they sold me. They're absolutely terrible. Employees leaving left and right. Terrible. read more

Ordered a used master power switch for a 2002 Volvo. The first one didn't work, but they sent a second one free of charge. I got the car fixed. Prices were downright cheap. Customer service (Ashley) was very friendly and helpful and made the order fulfillment (2x) very simple. The unit is working in the car again. They have a great website where you can search and view pictures of the available parts. I will go to these guys any time I need a used auto part that reasonably can be shipped to me in Chicago. read more

Wrecking yard that is call-to-pull. No self service (Which usually allows for better pricing). Called to check availability of part and was told they had 4 available and to pick them up anytime. Showed up 3 days later and was told they only had 1, it was not in the same location and had to be ordered. They do have a CRM system of sort that had the quote I was given 3 days prior which was a plus. Ordered the part and was told the ETA was Tuesday (Ordered on Saturday). Not too slow, not terribly fast. They also said if the part does not work or is not correct they will issue a complete refund. Will go back, but will be very weary of what is told over the phone. read more

Made me wait 2 weeks for a bad air conditioner pump no call backs ones these parts are not reliable I would never purchase an engine from these people read more

i just wanted to say that david in vegas did a great job and got me the best price for my front bumper. the price was fair and i also got the fog lights for $40 bucks!!!! read more

Huge waste of time ordering parts from this place. Shitty customer service. No call backs. Quick to take your money. That's the only thing they're good at. read more

The customer service here is really bad. Got connected to a representative called Niko, and told him I was transferred to a voicemail. He barely let me finish what I was saying and hung the phone up on me, and transferred me to a voicemail again... read more

For nearly 3 months I searched nationwide for seats and several other parts for a 2003 Chev S10 pickup with negative results. As a last ditch effort, I called B and R Auto Wreckers and spoke with Jeremy, a sales rep and found exactly what I was looking for. Jeremy displayed professionalism, knowledge, and personality during my interaction with him. I am so very thankful, I ran into this business and the personnel who work there. From now on, B and R and Jeremy will be my go to used auto parts store. read more

I ordered a part for my car and paid them an excessive shipping fee. They sent ne the wrong part. I have contacted them many times with them promising to send me the correct part. They have not yet done so. Do not use them to order parts online. read more

This Review is for Thad at B and R Auto Wrecking This is the Source for Professional used parts at your door We own and operate Car Forensics, a local Mobile Auto Service and Onsite Diagnostics Unit here in Vancouver Wa. We have had the pleasure of having Thad at B and R as our primary auto wrecker for the past 3 years. As vehicles age, the parts that were once available to repair them begin to become discontinued or unavailable for other reasons. The owners of these aging vehicles still however need them repaired in a timely and affordable manner. The solution lies in the hands of the repair shop to decide if a custom part should be made for this car, or if a used original part should be hunted down and installed as the best alternative. Instead of going on the hunt in a self-service yard, although fun and exciting, our first phone call is to Thad. What a pleasure to have an absolute professional that knows his industry answer your phone call and do the digging for you, get it packaged correctly and send it to your door step by the next day. We can't speak for the others here that have had less than happy times with B and R's performance but we will say this. Anytime there has been a mistake made in the process, without fail, Thad handles customer service like a champ and always makes it right. Thanks Thad and the Team for helping us meet our promise to our customers by doing your job better than anyone else, on this earth. King Thad's Ext 800 304-6291 read more

I bought a part and had it installed for ($300)- I was so happy to have my car fixed that when the mechanic told me that the part was leaking I nearly fainted. B & R Auto won't even give me half of the labor cost back and I am stuck with a defective part in my car. Even worse- they have two more listings of the part and won't sell them to me because they say the parts are also defective- but won't take down the listing!!!! read more

Ive had a horrible experience with b&r auto wrecking. I purchased a auto trans for my car. I live 2 hours away. 1st transmission had valve body and sensor issues, 2nd transmission leaked transmission out of the front pump of transmission, 3rd transmission slipped like crazy and wouldnt engage gears for 5 seconds or so. Not to mention whoever takes off the transmission pans cant put simple pan bolts back in place without crossthreading. So i had to put new transmission fluid in every transmission, bought a revolution sensor and solenoid kit to remedy some of the issues to no avail. I did get my initial refund back for the transmission but am out money for putting in transmission fluid in every transmission and driving back and fourth to portland to swap out these transmissions. Not to mention the money for the solenoid kit and rev sensor. Long story short dont trust these folks parts they sell bad parts. Someone obviously doesnt know how to do their job checking these parts out. We will see if they make this right but i doubt i will hear back from them i already called and am waiting to get a call back about this issue. Dont buy from b&r if you need a auto transmission. read more