Best dry cleaners I've ever worked with. Staff are friendly and their work is phenomenal. Sweaters,…read moredress blouses, silk scarves, comforters, tablecloths--they always do outstanding work. Apparently they also clean area rugs so I'll have to try that. Location is great with easy parking. I also appreciate how they send out offers/coupons. Highly recommend.

Reasonable price, great garment care, friendly, sign up for specials, convenient area/parkingread more

Excellent customer service. Quick service. Try them out! Good discounts too ..... .......read more

We have been using this dry cleaner for 10 years and have always had excellent service. However,…read morethe last couple of times, we have had very poor service. I sent in a blazer for dry cleaning (it was never returned and lost); and somethings were handed back wrapped in bags that were not cleaned. I am not sure what happened. Hopefully, the problem is fixed because we really did like them.

Akiyo is the owner and operator and she is terrific. Akiyo took initiative to replace a missing…read morebutton on my shirt -- hard to get that service. Covid has impacted this small business so let's support a local family. I am grateful to find a laundry service who takes so much pride in their work.

Took 3 garments here to be dry cleaned. One dress, one jumpsuit, and a beaded shawl. The employees…read morehere are very professional and up front about pricing and estimated timelines, especially for beaded items. Everything was ready when estimated. Pay upon pick-up. The value was fair for the quality of dry cleaning they provided on my items. They also do wash & fold laundry services.

They did a great job for me. Certainly much more careful than a certain grocery store chain that…read moreonce brought out my sweaters on metal hangers. Really appreciated the extra care!

Used them twice. Both times they misplaced my items, failed to call, and, best of all, had unique…read moreexcuses both times. Once someone put items on rack without logging them in and once someone used an old form. Regardless of the original excuses, I waited over a month for my items to be returned and made multiple trips to try to pick them up. Go elsewhere!

Michelle goes above board for all of our dry cleaning needs! Her drivers, Joe, Sam, and others…read morehave always been courteous and considerate. Turnaround time for pick up and return are fast! We are so grateful for the excellent service over the years!

This review is for the location at 8131 Ohio River Blvd. On Monday June 30 I washed and dried my…read moreclothing at this location because the laundromat I normally use was extremely busy. I utilized the large dryer to dry my two loads in one go. In particular I used dryer #23. I ran the dryer for 30 minutes and returned with one minute left on the clock. My clothes were dry, thoroughly dry because the temperature on the dryer was set to melt and that's what it did. I had a laundry bag in with clothing and the nylon draw string melted along with the handles. Chunks of melted nylon then attached themselves to my bedding, shirts and pants. I use a small Tupperware container to premeasure and transport my detergent so I don't have to lug around a large container. The container was melts into a sticky ball. This container is dishwasher and microwave safe!! My logo adorned t shirts achieved a heat sufficient to melt the logos and cause them to transfer to other clothing. Shirts, bedding and other apparel all ruined. I called the "emergency " number and advised them while on scene. The recording said to leave a message and to text the number with details. I did both and 2 days later I have received zero correspondence. I've attached pictures of my damaged clothing, the container( next to the other container I have run through dozens of wash/ dry cycles and the laundry bag. Don't use this business unless you want to pay for new clothing and give your money to a business that claims zero responsibility

I had a suit that needed a quick turn around and the owner went out of the way to make sure it was…read moreready and perfect! So kind and accommodating!

They were able to get out some make-up stains that I don't think any other dry cleaner would've…read moreeven touched. And they did it in record time. Highly recommended.

I had such a great experience with Alterations Express for my bridal dress alterations, especially…read moreworking with Lynn. She was truly the best: incredibly thorough, detail-oriented, and thoughtful throughout the whole process. She did a great job explaining what she was doing and setting realistic expectations for what was possible with the fabric and style of my dress. She also made amazing recommendations about my veil and other styling choices that really elevated the whole look. On top of being excellent at her work, she was so funny and fun to work with. I would absolutely recommend her!

Extremely disappointed with our experience here. My sister, the bride, left in tears after being…read moresurprised with a $65 consultation fee -- something that was not disclosed up front. She's on a tight wedding budget and would never have booked had she known. When we brought up the issue, the staff was dismissive and unkind, offering no flexibility or understanding. Weddings are stressful enough -- this kind of treatment only made things worse. We won't be returning, and we'd caution others to ask a lot of questions before booking. Upon double checking their website claims, "At Alterations Express, pricing is never a surprise." and "Your Satisfaction is Guaranteed." Simply untrue.

Had a tuxedo that needed serious work done on it as my husband had neglected it. Took it here on a…read moreTuesday and they were kind enough to put a rush on it as he needed it for a Monday event. They had it ready by Thursday and it looks like brand new!!! They did such a good job and so accommodating on the time! Thank you so much and you should definitely bring your dry cleaning here!

High quality dry cleaning and repair service Always treated…read morenicely when I come in and fair pricing

100% a great dry cleaner, I drive by another to go here. Better price, best customer service from…read moreeveryone. Ask what you need and they'll let you know what's possible; and you can trust they'll meet their commitments.

Jim is a delight. Been a loyal customer for over 7 years. Price is fair and quality is…read moreconsistent.