Had a appointment scheduled quickly, saw the PA who was…read morevery good. Accessed me and took steps to making sure I was on the road to recovery. Had a very painful sinus infection and am now so glad I have a great doctors office to call...

Waste of time. I have had issues with plugged and popping ears and a drippy nose, my PCP suggested…read morean ENT because she could only see so far in my ears and nose with her scope, and she couldn't see anything concerning. I went to Paul Young, didn't see him, which is fine, but the NP that I saw didn't do anything my PCP didn't do and immediately suggested a nasal ablation and went on a sales pitch about how Dr. Young does them in the office. Felt like they "sell" that to everyone. She also couldn't see anything concerning- so why suggest this procedure? And for the plugged ears, she suggested I get a hearing test but they don't perform them. What kind of ENT can't do a hearing test in the office? Long story short- useless and total waste of time and money. Just got a $350.00 bill, after insurance for literally nothing.

I went to Dr. Chmiel's practice on the recommendation of a co-worker. I went for throat pain I'd…read morehad for a year. I had had a sonogram and nothing was found. I went to Dr. Chmiel and within 15 min I had my diagnosis. Using a scope up my nose and down my throat which took 5 min in office, he showed me the video of the scoping. He showed me my septal bone spur, which caused pus to drip from my sinus down my throat, which caused my throat pain. Dr. Chmiel never pushed surgery. He advised I think about it. I said I wanted the surgery. So off to a CT scan so he could see my sinuses. Good thing I did because he found more things- enlarged adenoids and a polyp in one of my sinus cavities. I said I still wanted surgery and managed to get a date in two weeks. Dr. Chmiel removed my septal bone spur ( that's what's in the photo), removed my adenoids, and roto rooted out the polyp. I had no pain, no visible swelling. The follow ups were the day after, then one week. I found Dr. Chmiel attentive, answered all of my questions, and had a good sense of humor. If you need a septal bone spur chiseled out, Dr. Chmiel's your guy!!! The staff was great too!

Dr. Miller has been my family ENT for over 40 years. And she is the greatest physician I have ever…read morehad the pleasure of knowing.

Dr Miller is the type of doctor people always wax sentimental about…read more The doctors of "old" who know their patients, listen to them and remember them. I went to see her for the first time a year ago and she was amazing. She explained without being condescending. She has a wonderful bedside manner. She calls with test results herself. And she personally calls at times you wouldn't expect to hear from a doctor, to answer questions I asked about. She gives honest and good advice and makes suggestions for what the primary can do and what she can do. The best possible referral I can give about her... I absolutely panicked at the thought she might retire!! Where would I go and how could I possibly find another doctor like her? So if you're looking for an ENT I strongly suggest making an appointment with Dr Robin Miller.

Not only is Dr. Paolini a great physician and Otolaryngologist who truly has an amazing knowledge…read morebase of his speciality with years of successful experience to back it up but he is also a physician who truly cares about the well-being of his patients! He is warm, kind, and takes the time to sit with his patient's and their families to truly listen and answer any questions they might have. He gives very thorough evaluations and is an amazing diagnostician. Also, as a boss, he treats his staff very well, is willing to go the extra mile for them in any way they need, teach them more about the field daily, help them in pursuit of their careers, and takes care of them and their families. There is no better ENT you could choose!!! That is a guarantee.

My first and only visit with Dr. Raymond Paolini at WNY ENT on Sheridan Drive in Williamsville was…read moreextremely disappointing. To be honest, the medical assistant listened more to my concerns than Dr. Paolini did. I explained that I have been experiencing ongoing ear issues related to flying for years, along with sinus-related symptoms that have been affecting how I've been feeling overall for the past 3 or so months. After a very brief exam and hearing test that lasted only a few minutes, Dr. Paolini concluded that there was nothing wrong. When I specifically asked about possible sinus issues--which is the primary reason I scheduled the appointment in the first place and what several others had suggested could be causing my symptoms--my concerns were largely dismissed. I left feeling like my questions were never seriously addressed. The office seemed more focused on moving patients through as quickly as possible rather than taking the time to fully evaluate individual concerns. The only treatment prescribed was Amoxicillin, despite the fact that I had already completed a course of the same medication just a few weeks earlier. That information was already in my medical history. Dr. Paolini also suggested that my symptoms could be related to medications I am currently taking, but there was little discussion or explanation beyond that comment. Instead of feeling heard, I felt rushed and dismissed. Overall, this appointment was a complete waste of my time and did not provide any meaningful answers or solutions. I would not recommend Dr. Paolini based on my experience. Patients deserve to be listened to, especially when seeking help for chronic issues that have been ongoing for years.

Dr. Behar is a wonderful pediatric ENT! I highly recommend her! The office is clean and the staff…read moreare welcoming. Dr. Behar herself is kind and intelligent. The office shares a waiting room with a few other specialists but there is plenty of room for everyone.

I did not have a good experience here at this doctor's office. My daughter was referred here, and…read moreon the day of her appointment, I will admit we did arrive about 12-15 minutes late. But we signed in as one would normally do in a doctor's office, and then sat down waiting to be called. After about 45 minutes of sitting there patiently, the lady behind the glass counter realized that we were there, and our name was on the sign in sheet. Instead of apologizing for the long wait, she told us that we couldn't be seen because we were late. If this is their policy, then I understand. However, if this is their policy, why leave someone to sit for 45 minutes before telling them to go home? My guess is she probably never saw our name on the sign-in sheet and if she (the front office) admits to not fully doing their job (checking the sign-in sheet), then I guess that wouldn't look good on her performance. The lady behind the counter gave me the impression that this office absolutely does not care about their patients, and lacks professionalism. Personally, I do not like being treated in this manner, and I definitely would NOT go back here again.

I saw Dr Belles and we agreed upon an ABLATION of my sinuses. I was told to wait for Insurance…read moreapproval..Well it's been two months later and the office will NOT RESPOND. I placed numerous calls to the office only to hear we will notify him! NO RESPONSE..I sent a letter to him..NO RESPONSE! What is a patient to do? It is CRAZY what goes on in his office...HE may be a wonderful doctor BUT he has to inform his staff what is expected of them and HE needs to TAKE CARE OF HIS PATIENTS BETTER. In my letter I asked if there was a problem to PLEASE let me know so I may make other arrangements..NO RESPONSE.. As a patient, HE has left me hanging with NO services and NO reply. Seek another doctor..NO patient should be treated this way!! HIS STAFF IS UNPROFESSIONAL AND UNCARING...Too bad they represent Dr. Belles who does so good for so many people! I feel they don't care if a patient leaves the practice..he has so many waiting to be mistreated by staff. Dr Belles needs to consider the feelings of his patients..No one should be treated the way I have been treated along with many more patients!

Prequel - I read all of the Google & Yelp reviews saying how long of a wait patients experience at…read moreDr. Belles's office. I thought to myself: 'They must have been lying! They were probably just late and then made to wait!' and I booked a 'new patient' appointment anyhow. I went on the office's website and filled out all of the patient forms, too, to save time. And I made a point of asking the receptionist on the phone if it'd be a 'quick visit' and she assured me...after a long pause... that I'd be in out in less than an hour. Great. First visit - I arrived on time. The tiny waiting room was PACKED with people. It was freezing cold in there, and the TV was blaring. The sliding 'windows' to the receptionist area were closed. Either they are freezing and have under-desk space heaters and have the windows shut to avoid the cold air from the waiting room, or they have the windows shut to deter having to talk to patients. Or both. I stood there for several minutes, with three distinct shadows being present in the reception area - no one opened the window until I had been standing there for 5 minutes. Now we're 5 minutes past my appointment time. The receptionist gave me a clipboard with patient forms to completed. I began them, then realized: 'Hey, these look familiar, I did these online and submitted them last week.' So I just wrote 'completed online' for a lot of the blanks, then handed in the clipboard. The receptionist said she 'did not have access to the portal' so I'd have to fill them out. What? Why? Now it is 20 minutes past my appointment time, and I've finished the forms and handed them in. I looked around the waiting room: all of the same people from when I arrived. I wanted to ask them their appointment times, but stopped myself. When it was 45 minutes past my appointment time, I walked up to reception again and asked how long it would be. I was told: 'No idea, it's out of my hands once I check you in!' I sat down for another 15 minutes, then walked up to the reception area again and said that I'd need to reschedule. I had been waiting ONE HOUR. My time is valuable, and I don't at all trust a doctor if his office isn't even run efficiently. You know how patients are charged a 'no-show' fee if they don't cancel a medical appointment within 24 hours? I wish we could charge doctors' offices $50 for every 15 minutes that we aren't seen. I could have made $200. Anyhow: between the bad reviews, the double form-filling-out, the 'closed-off' reception area, the loud TV, and the hour-plus wait: DO NOT GO TO THIS OFFICE! I admit it: I was curious, and wanted to stick around just to see what time I'd actually be seen, and if this doctor was 'worth the wait.' But like most adults: I have other things to attend to. I can't sit around a waiting room indefinitely. I am going to keep my rescheduled appointment, but I'm going to be a no-show. I doubt they'd even notice. Hopefully me 'missing' my appointment will allow other people to have to wait less.

Doctor is very nice and so is the staff. They seem like a good quality office. The down side is…read morewait time is crazy here. You make a appointment for 9 when they open but wait for about 45 mins to go to the room and can wait another 30 min.

Dr. Sobie is a member of Buffalo Medical Group. I went to see him after my dentist showed me my…read morex-ray that indicated the root of my problem tooth --I'd thought cavity, but it wasn't-- was pressing into a sinus cavity cyst. So the dentist wanted me to see an ENT doc before deciding if the offending tooth needs extraction. Dr. Sobie gently scoped the sinus area, and when that was inconclusive, ordered a CT scan. He was considerate and concerned and thorough. I recommend this otolaryngologist to anyone who requires this type of medical attention.

Top tier doctors and staff. I can recommend Dr. Chmiel,…read morehaving received sinus surgery and follow-up care in 2011. Dr. Chmiel has continued to care for a few of my seasonal issues over the years - never a long wait, always the same level of quality care, no matter how small the issue. No one could convince me to go anywhere else.

I was not expecting antidepressants for Mère's disease and they do the reverse at me. I cannot take…read morethat drug and they didn't even ask me. I filled the doctor wasn't for me. Nothing against him. The office care was great treated you like family. But Sincerely Thank You For Trying!