I wanted to provide a follow up post since the original negative review we put up in February. It…read moreis now mid-March and we have had our van back for a couple of weeks and it appears to be in good working order. The staff was very patient in listening to our complaints and responded professionally. There were still a couple of small things that didn't get done but the engine did get replaced and they gave an explanation as to why it took so long. Communication could definitely have been better and more specific earlier on, which would have helped ease our frustrations. However, overall we would recommend Mullinax of Olympia now. Thank you to the staff who very kindly helped us. My husband is now very happy with his new van.

Just a terrible rushed experience. I don't know why i bought from them after all these red flags…read more salesman was brand new and didn't know anything. finance manager was the worst. rushing me through the signing and so rude. The whole crew just wanted to watch football while dropping multiple F bombs around my kids. The Seahawks in the playoffs was clearly WAY more important than my 60K sale. Circled up around the multiple tv's just joking around while i sat uniformed and waiting. i'm going up to tacoma even just for maintenance from now on

Macaulay Meadows was very professional helpful and friendly. Helped us pick out the perfect car…read morefor my wife. 100% recommend.

Had concerns and questions about a recent service visit. Called and was assured a service manager…read morewould call back. Also sent two emails politely asking for a follow-up. None of our messages received any response or even acknowledgement from Titus Will leadership. We will not return for service again.

Brandon in sales is phenomenal to work with! From the first point of contact, he was incredibly…read morepersonable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again!

Bought a car from Julien and had a nice experience. He was friendly and helpful and not pushy at…read moreall. This is a classic car buying experience, be prepared to work the deal....

Purchased a vehicle through this dealership, Kenny was great to work with. While they wouldn't…read morehaggle too much on the price (sold at MSRP), they were quick and efficient. I was in and out in a couple hours. Both Kenny and Trevor showed integrity when I let them know the tint they had applied was scratched (ended up being four windows themselves and not the tint) and I am getting the windows replaced by the dealer soon. Will update my experience.

Every single employee in the service department needs to take some customer.service lessons from…read moretheir counterparts at Toyota of Olympia. The men at VW act like you are a burden to bare, never offering a friendly hello or even eye contact. I don't get how they get away with it. Suffice to say, once my 3 years of free scheduled maintenance are over (thankfully, before the end of the year), I will be looking for another place to take my car.

We had another fantastic experience with Capitol City Honda, this time with their service…read moredepartment. We had a tow package installed on our new Honda Pilot that we purchased from them just a few days earlier, and Troy made the whole process incredibly easy. Dropping the vehicle off was a breeze. Troy was friendly, organized, and made sure everything was clearly set up for the install. When we came back to pick it up, he took the time to walk us through the work that was done and showed us exactly where they secured the accessories and optional wiring harness. I really appreciated him taking those extra couple minutes so we knew exactly what we were looking at. The install itself looks perfect, just like it came straight from the factory. No shortcuts, clean work, and everything tucked away exactly how it should be. We're honestly so elated with this vehicle, and every interaction we've had with Capitol City Honda, from the purchase to the service department, has been great. The whole team makes you feel welcomed every time you walk in, which isn't something you find everywhere. Huge thanks to Troy and the service team. If you're buying or servicing a vehicle, I highly recommend Capitol City Honda. Great people, great service, and they clearly take pride in their work.

Our family has purchased at least 6 vehicles from Capitol City Honda over the past 26 years. Honda…read moremakes a quality vehicle that if you take care of, will last a long time and has great resell value. We bought a 25 Pilot and a 26 CRV from them over the past 8 months and we are very happy with both vehicles so far. Greg was our salesperson and he was great. No nonsense, fair, friendly, and informative. The process both times was straight forward and as quick as can be. I appreciated the low interest rates and financing through Honda instead of my loan having to go through an unknown credit union or bank somewhere. What I really appreciate is that the finance person didn't use high pressure tactics to sell us extended warranties and was still kind after we said no. They also took care of transferring personalized plates to my new vehicle which I appreciated. The price to get vehicles fixed here are reallllly high, which seems to the be the case at any dealership but overall, I really like Honda and trust them to take care of me and my vehicles. They have great customer service and that is why I keep coming back.

I'm an EV6 owner and had a 12V battery issue recently. (Entirely my fault). Kia of Olympia and…read moreservice advisor Elijah L. was extremely helpful, communicative and went beyond my customer service expectations. He met the promised repair tiimeline, provided a loaner car, was able to have my towing costs reimbursed. I an era where customer service is a forgotten art Elijah and Kia more than met my expectations. Kudos and Thank You.

This was by far the worst car purchasing experience I've ever had…read more My mom purchased a brand new 2027 Kia, and from the beginning the experience was disappointing. During the sales process, the sales representative acted like we were inconveniencing her rather than making a major purchase. To make matters worse, the protective coating that was supposed to be applied was never done before we left with the vehicle. It took over two weeks and multiple follow-ups just to get them to complete something that should have been done initially. When we finally got the car back, it was returned in unacceptable condition -- the paint had not been properly buffed and was covered in small scratches and water spots. For a brand-new vehicle, this level of care and attention is unacceptable. Overall, the customer service was poor, communication was lacking, and the quality of delivery did not match what should be expected when purchasing a new car. Very disappointed with the entire experience.

Don't waste your time at this dealership. They are unprofessional and rude. We came in to buy a…read moreJeep. We had already been to another dealer with the exact same Jeep we were looking to buy. A salesman immediately descended on us and got us set up for a test drive of the Jeep I was interested in. I asked him to have their best price waiting when we got back and he told me "look it up on our website". When we got back I gave him the price the other dealer offered us and he laughed. I told him to check with the salesman manager. My wife was walking by the sales manager's office and heard him swearing at the salesman about the offer. We walked outside and called the previous dealer from the parking lot to accept their offer. I will not even consider Olympia Jeep for my next vehicle purchase.

Tried to get extra money out of me by adding on an "accessory fee" and random value for "government…read morefees" to their advertised price on a used vehicle then insulted me when I told them the fees were nonsense and that I was not going to fall for their scam. They also magically reduced the "government fees" by 50% after I first complained about them, exposing that the entire fee is a cash grab for the dealership. Very shady business practices, don't buy from here. Go anywhere else