After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

I moved over to Pecan Park Family Dentistry a couple of years ago after my dentist closed her…read morepractice and started working here. Earlier this year, my dentist decided to take a break from work but I continued to stay at PPFD because the service was good. The office is bright and welcoming. The dental staff is friendly and good at their job. When I switched jobs and insurance, it was a breeze to for the office manager to change out my info. They don't try to upsell you and are honest with the work they're doing.

This was my first visit to this practice. Dr. Gubin and her staff were friendly, competent and…read moreprofessional. She fixed an issue I had with my bite and took the time to listen to my previous concerns with my mouth. I would highly recommend her.

I went here back when I lived up north and was a patient of Dr. Rick. Everything went well until…read moreone of the female receptionists took a look at my treatment plan and said "wow you have a lot of cavities" and laughed. Made me so embarrassed and ashamed. I never returned. This was a while ago so she probably doesnt even work there anymore. But im willing to bet that if she is like that, several other employees are.

I got a chipped tooth and needed to repair my tooth ASAP, so I called Dr. Ding, and he was able to…read morefit me into his busy schedule. I am extremely satisfied with the tooth repair job by Dr. Ding as it looks and feels better than before it was chipped. Dr. Ding did an excellent job and made the process easy, and I was comfortable throughout the whole process. The office staff was extremely efficient and helpful, and very friendly.

I love this place and would recommend it to all my friends and family. No pressure treatment with…read morehonest care and Dr. Bill Ding is freaking amazing.

I am a new patient and I had my first appointment today. Everyone was extremely nice from the…read moremoment I walked in. Dr. Mahmud was amazing. She took the time to not only explain things, but took time to answer all my lingering questions. I have another appointment in two weeks and I am excited to go visit again. Thank you dr. Mahmud

I had a broken tooth that I was afraid to have taken care of due to past experience with a prior…read moredentist. I am so happy I took a chance with Dr Meckel. He took care of my emergency care and I am happy to say I am not afraid to go back to see him for my other treatments. His staff made me feel taken care of and I was at ease. Thank you for your time, and patience with me.

The hubby and I both have switched to this dentist. The first visit they did x-rays and a really…read moreinteresting 3d version of your mouth which the dentist could highly all the problem areas. The next visit was the cleaning. Both the assistant taking my x-rays and the hygienist doing the cleaning were very nice. The hygienist went out of his way to make me feel at ease. I have one sensitive tooth and he was very careful to wait until the end to clean that tooth. What I like the most is that the dentist don't try to push additional services on you or make you feel like you have to do everything suggested. They were also very up front with cost, so no surprises. Highly recommen!

Part One: I originally went to Swish in October 2023 because I had quite a bit of work that needed…read morebeing done. I went to them at least 6 times, getting extensive work done, and I was never informed that they do not take HMO plans from my insurance. I had to contact THEM for them to tell me this, after I saw a letter from my insurance that I owed over 3k for work I had already paid the "copay" for. I had received payment reminders through text messages from an unfamiliar number multiple times, but with no business attached to it (I googled the number to be sure), I had thought it was some kind of scam. It wasn't until I received the same message from Swish through my email on Jan 20th that I realized what it was. I had been seeing them for about a year by this point. Part Two: I worked out a payment plan with Swish and was told that I could text them monthly with the script "This is [my name]. I'd like to make a payment of [$$$] on my account, with the card on file ending in [####]." So I've been doing this every month around the 4th since January. It is now May. Since I was getting help from my parents to pay this bill, I did not have access to the account information to confirm the charges went through. At the beginning of this month (May 7th), I texted them asking for an updated bill, and got no response. So I went onto their website and saw that the phone # to text has changed. So I texted the new # with the same request about an updated bill. No response. I also emailed them. Still no response. Then today, I got a letter in the mail from a debt collector where it looks as though the only charge that went through was the first one (which I did over during the same phone call where I was told I could text their number with the script above). I was receiving payment reminders from Swish through my emails as recently as March, with the debt going down with each payment. But if my debt with them was already sold, then what was I paying them for?

This was my first visit, but I've heard amazing stories about Dr. Baker for years from my wife, who…read moreworks for him--and now I understand why patients drive over 100 miles just to come back. I knew he's a man of integrity who always puts the patient's best interest first. But I think it's really his patient care that sets him apart. I hadn't had a cavity in years, but this time I needed a filling. Dr. Baker was amazing at setting expectations and explaining every step of the process. And I didn't know it was possible to not feel any pain or soreness for a filling--not even during the injection or any part of the treatment. He was that gentle. I truly can't recommend him more.

Dr. Baker was recommended to us by our orthodontist 3 years ago. Yes, this is backwards, but we…read moregrew tired of our previous dentists who tried to up-sell us at each visit. Since we appreciate our orthodontist, we asked him for a recommendation. If you're tired of dentists telling you that you need a cap (I was actually told I needed one 5 years ago and I still don't need one) or other unnecessary work, then switch to Dr. Baker. He and his staff are a no-nonsense type of practice. They take care of exactly what you need without the added push to spend more money. During this pandemic we're watching our expenses even more closely and making sure we're ready for the long haul. Thanks Dr. Baker and staff for taking care of our entire family!

I have already left one glowing review but I just left from another visit today and I just want to…read morereiterate how happy I am. I have heard nightmares from people online about their dentures. I think this is my third or fourth time back for adjustments since I got a bottom denture from AFD. They are so accommodating and kind. They keep going until it is working for you. I think we finally worked out all the kinks and I was overwhelmed with emotion about how good my denture felt when I left today. All the staff is so personable and kind and I am so glad I found this group of excellent women. Highly recommend!!

This is a great dentist office, I have been a patient for many years. It is all women and everyone…read moreis really nice and easy going. My whole family are patients here and I have referred many friends that are happy here too. Give them a try! :)

Great people to work with - very friendly and don't push to have dental work done that is not…read morenecessary. Even though out-of-network for my insurance, they try to honor what the insurance quotes. Makes going to the dentist a better experience than places of the past.

Great staff Great dentist and fair pricing for work done…read more They have TV to watch while getting work done as well. They take great care of you!

Needless to say I was concerned when Dr. Weber retired and Dr. Madison took over. I now must say…read moremy concerns were completely unfounded. She is -- pun intended -- just what the Doctor ordered! I cannot imagine that anyone else could have done such an excellent job of not simply taking over Dr. Weber's practice but also taking it to the next level. Thank you Dr. Madison!

Dr Madison is an exceptional and extremely thorough dentist. Her standard exam includes checks that…read moreno other dentist has performed that could indicate dental related symptoms you may not be aware of. As an engineer, I appreciate her attention to detail and methodical procedures that assures me I'm receiving excellent care. Her staff is friendly, efficient, and accommodating. The hygienists are very gentle which makes it easy to relax. Highly recommend!

Very professional and reliable. I have been going here for the past 2 years and have been always…read moresatisfied with the results.

About 6 years ago, I needed major work done and a dentist in Austin to do it. This practice had…read moregood reviews, and they put me with a young dentist who was very likable. He created a lengthy treatment plan and got to work. A few years ago, he moved away and they had trouble filling the vacancy. I never felt comfortable going back--the first replacement hurt me and caused damage that I'm still trying to fix, but I did a few times when I had urgent work. All in, I paid them and the endodontist they sent me to for occasional help many tens of thousands of dollars. But toward the end, I noticed that the urgent issues coming up were on teeth they'd already attended! I haven't taken good care of my teeth over the years, but it seemed a root canal and crown should last more than a year or two, right? So finally I went to a different dentist. The new dentist must redo MULTIPLE ill-fitting crowns, and b/c they've been leaking, I'm also having REtreatments of root canals for crowns that are only 2 years old! It has caused bone damage! So even though we weren't finished with the initial work, now I get to pay to REDO work I just got to pay for. My question to the new dentist of course was, is this the level of malpractice? They all protect each other, don't they? He wouldn't use that word, but he did say multiple crowns were not fitted properly--I can see the leaking spots on the X-rays! I haven't decided what to do about this, but I'm furious to have to pay to do the same work over again.