After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

I moved over to Pecan Park Family Dentistry a couple of years ago after my dentist closed her…read morepractice and started working here. Earlier this year, my dentist decided to take a break from work but I continued to stay at PPFD because the service was good. The office is bright and welcoming. The dental staff is friendly and good at their job. When I switched jobs and insurance, it was a breeze to for the office manager to change out my info. They don't try to upsell you and are honest with the work they're doing.

Dr. Evans has been my dentist for many years, and I couldn't imagine going anywhere else. The…read moreentire office and team are amazing. I would highly recommend this practice to anyone looking for outstanding dental care in a welcoming environment.

I recently discovered Dr. Evans after researching for a while for a good dentist in the North…read moreAustin area, and - thanks to Reddit and Google - I finally broke up with my San Antonio dentist office to transfer up here. So far I have had 2 visits (initial new patient + a cavity filling), and both times I have enjoyed (as much as you can enjoy a dentist appt.). The office is clean, modern, and - dare I say - almost comforting in a way. The equipment they have is up-to-date, efficient, and high-tech. All of the staff members I've had the pleasure of interacting with have been kind and personable, including Dr. Evans himself. From the minute you walk through the door to the very end of your treatment, you're taken care of in a seamless and efficient way. Your first new patient visit can take up to 2 hrs. with the X-Rays, consult/examination, and cleaning, but outside of that you can expect to be seen on time and pretty quickly and thoroughly, without feeling rushed at all. I have never had to wait past my scheduled appt. time to be seen, and my cavity filling appt. I was told to expect 40 mins.-1 hr., but I was in and out in just under 30 mins.! Great experience so far and I'm happy to say I have found a dentist in Austin that I enjoy and plan to continue seeing. Highly recommend if you're looking for an Austin dentist!

Fantastic staff - always super friendly and helpful. While getting cleanings scheduled can…read moresometimes take some time, they are quick to get you in if you have a dental emergency or if they have openings. Dr Augustine does a fantastic job at making it look like you never chipped a tooth either :)

Revised review: I was surprised today, after being a really…read moresatisfied dental patient of Dr. Michael Augustine DDS for a decade, to learn he does not allow service animals in his clinic. When asked why not, he replied, "I've never messed with it, there are all these people who claim their dogs are service animals when they really aren't." Dr. Augustine seemed totally ignorant of ADA regulations. I advised him to educate himself, fired him, and left. I was especially disappointed with Charlotte, his scheduler (who has invariably behaved professionally and with a smile in the past); she turned into a very poor version of herself... impatient, rude, argumentative & disrespectful... when I asked to speak with The Boss. An older, dark haired woman (waiting by the door to bring us back, and who I did not recognize), held my gaze with THE MOST hateful facial expression; if looks could kill, I'd be toast! Yeah, I find sheer ignorance of ADA regulations and resultant abuse of a patient's civil rights, to be less than attractive qualities in a dental practice.

The staff and doctors are SO kind and positive that I enjoy coming to the dentist ! Imagine how…read moregood they are!!!! Every visit for the past 3;years, I feel valued as a person, not only a patient. Both doctors Ardita and Daniel Ormeni are very knowledgeable, they have answered my questions, suggested procedures, worked with my budget, everything I needed was resolved ... it is just so easy and pleasant to come here. Their hygienist is so good too. Soft with the hands, if you know what I mean. The entire staff is amazing! HIGHLY RECOMMEND THIS PRACTICE !

This office has the best pain deadening stuff ive ever gotten in a dentist office. I have a low…read morepain point and was able to tolerate a cpl biopsy. And he went slow while giving the injections which make them easier to tolerate.. I found the oral surgeon sensitive.

Wonderful and very affordable experience. I highly recommend them. I plan on using them for many…read moreyears to come,

I have had two crowns performed by Simply Crowns several years ago. I was very pleased with my…read moreappointments and the results. Yesterday, I started to chew a Milky Dud and before I knew it, my crown had popped off of my tooth! (Halloween candy bought early). I called Simply Crowns in Pflugerville and they were able to get me in this morning. Dr. Talebloo, her tech and everyone in the office was very friendly, helpful and professional. I highly recommend!

I got a chipped tooth and needed to repair my tooth ASAP, so I called Dr. Ding, and he was able to…read morefit me into his busy schedule. I am extremely satisfied with the tooth repair job by Dr. Ding as it looks and feels better than before it was chipped. Dr. Ding did an excellent job and made the process easy, and I was comfortable throughout the whole process. The office staff was extremely efficient and helpful, and very friendly.

I love this place and would recommend it to all my friends and family. No pressure treatment with…read morehonest care and Dr. Bill Ding is freaking amazing.

My wife and I have been a patients since Dr. Glauser's practice opened in Austin several years ago…read more Love the practice! His great staff and the meticulous care :) Thanks so much Dr. Glauser! Highly recommend if you're looking for a dental practice in North Austin, Cedar Park or Leander area (I live in North Leander).

The staff at this dental office is very professional and nice. I've seen all 3 hygienist and they…read moreare all very good. Dr Glauser is very friendly and they don't make you feel bad if you slacked off on brushing. They are very supportive and got me back on a plan and I have already seen an improvement in my last visit. I highly recommend this office. Plus, they are really close to my house which is an added bonus.

This is the most incredible dentist I have ever been to. I have lots of anxiety regarding dental…read morework, having had a lot of poor experiences. This doctor is nonjudgmental, hyper aware and acute to anxieties, and GENUINELY CARES about your well being before, during and after your visit. I have never felt so incredibly looked after by any doctor. I had a really bad experience with my wisdom teeth being removed and a cracked tooth experience, and Dr. Cho went above and beyond to not only fix the prior dentists mistakes, but ensure I am safe happy and comfortable the entire time. Everyone there is so lovely and kind, I have recommended this dentist consistently and will continue to do so to anyone that will listen.

I visited this office for a tooth extraction and a cleaning. Later that evening I had dinner and a…read moretooth that I had no issue with before the visit chipped under the gumline. The next day during a follow up call from their office I told her about the broken tooth. The next week during my scheduled checkup, I reminded the doctor about the injured tooth and she made no attempt to examine it. Again, during my next scheduled visit 2 1/2 weeks later the tooth still wasn't examined. I felt this was very unprofessional and I had started losing trust and confidence in the doctor. I have been with a broken tooth for about a month now and can feel the gum around the tooth starting to swell. I also requested an itemized bill to show the billing codes and was made aware that the doctor billed me incorrectly twice. I was billed using the code 7210, which requires surgery opposed to the code 7140, which is a simple extraction. I called to dispute the charges but was told very rudely that the codes would not be changed and the charges were correct. At this point I lost all trust and confidence. I can only surmise this was done to me because I paid out of pocket and didn't use insurance. I have since obtained my dental records and have started to seek a doctor whom I feel is ethical and not just a salesperson wearing doctor scrubs. This was the worst dental experience of my life thus far!!

Each time I did the treatment, they ask me to make appointment for the next visit. But it's too…read morefrequent! like almost each one or two month! So I really daubt if I have THAT much problem on my whole set of teeth. Visit dental is almost like visit a gym! What a joke! I never experience such a frequent visit to dentist of my entire life! Besides, I'm not very happy with their charge, but it could be insurance company's problem. Dr. Shauer himself' s technique is great.

I have had a wide variety of dentists in the past, having lived all over the US, and Dr. Schauer is…read moredefinitely tied for 1st place. I initially found him when I was living on the East Side and though, oh it's a straight shot to Lake Creek, that'll work. I'm glad I did. His staff is super friendly, and small, so after a few check ups, you will know everybody's name. They are always warm and seem to remember tiny details of past conversations that I have forgotten, and ask me specifics about what's going on with my life (in a good way). Plus, they email you when you have an appointment coming up, which is a service not every doctor offers, but I find it just peachy. Also if you go for a cleaning, give the dental hygenist (Tim) a really hard time. Tell her Jeff put you up to it. I mean, she's never seen Fight Club. That's insane.