Unfortunately Jim was not very responsive so I ended up going with another agent after waiting for…read morea response. Wish I would have gotten the same positive experience as others.

I spoke with Scott this morning regarding Health Insurance. He was AMAZING AND KNOWLEDGEABLE! I…read morevery much appreciate him!

My family and I have been with Lucas insurance for over 30 years! They are an amazing company and…read morealways provide a personal touch! We have been in some very tough situations and they've always been there for us like family! I would highly recommend Lucas insurance! They are professional, very well priced, and provide excellent service!!!!

My daughter is a first time driver trying to get quotes for auto insurance. She was extremely…read moreconfused as to why the person she spoke to, Mindy, was so rude and hung up on her. After speaking with us, her parents, I then tried to call the company back. Mindy answered the phone again, stated that she is in fact the one that spoke to my daughter. She refused to let me speak to anyone else, stated that she is the manager. She was extremely rude to me and even hung up on me. That is really unfortunate. I would never do business, nor refer anyone to do business, with this company. I'd give less stars if I could.

Crystal is AMAZING! As a lender, I always need a fast and reliable insurance agent. Her prices…read moreusually beat competitors as well!

Extremely professional, quick with communication, and best of all: gave me the best quote for…read morehomeowner insurance out of like 8 different companies. Definitely recommend Crystal! :)

I called Russo Insurance for a quote today after seeing their 5 star reviews online and spoke to…read morethe owner Mr. John Russo. I was absolutely blown away by the unbelievably helpful and extremely knowledgeable customer service Mr. Russo extended to me while on the phone seeking an auto insurance quote! I have done business with many different insurance companies in my lifetime, and not one of them has come close to the customer service I received from Mr. John Russo!! I will be using Russo Insurance Services when I move back to California and feel beyond blessed to have found this highly professional insurance company on Yelp today!!! It doesn't get any better than this in the world of insurance companies, and I'm one picky woman!!! I give Mr. John Russo and his company Russo Insurance Services a million stars.....easily!!!

Best in the business hands-down I've been with them for 15 years. John and the girls are top…read morenotch!!!! James Jordan

Call and ask for Rene, you won't regret it! He is the best. I went with a different broker a few…read moreyears ago and it was a HUGE MISTAKE. Rene took me back and saved me $80 a month. Other companies make promises, but Rene puts money back in your wallet like a modern day Robin Hood.

I had a policy for my vehicles through Reliable as my broker for MANY years. I was generally…read morepleased with the service. I was able to get a better rate for my car insurance through another company and I called Reliable to cancel my policy. Unfortunately, they were more than unpleasant with this. I could tell I was annoying them by calling to cancel. This was unfortunate because I didn't think they would be like that as they were more than eager to sign me up and get me coverage and take my money. It puts a bad taste in my mouth when companies are less than nice and/or helpful when you need to cancel.

I would definitely recommend Facepoint insurance services to all my friends, family and yelpers…read more Victor has helped me get a great deal and a full multi policy account with Travelers insurance for my auto, renters And wedding ring. He is very good at explaining coverage where I was able to understand why I needed certain things like renters insurance or uninsured motorist on my auto. Ever since I purchase insurance with him I have referred him to my father who purchase auto and home insurance and is very satisfied with Victor service. Don't hesitate to call him since he always has your best interest.

Checked to see where I can go and get a quote for car insurance on both of my vehicles, I saw they…read morehad amazing reviews and gave them a try, very professional and great customer service. Victor helped me get set with my insurance and I am very satisfied. I will definitely be spreading the word about them. Thank you!!!

Ok, I'm a little upset right now and I'll try to be as polite as possible…read more In March this year, I added a car to my insurance. I was in Valencia and decided to stop by this office as it was convenient at the time. I was quoted a dollar amount for the card I added, then received the statement and it was higher. I thought "No big deal". I'll call to check why it's higher. I called this office to speak to the rep that helped me that day and the voice mail said he was out of the office a couple of days and to speak to another gentleman. So I called and this guy said "yeah John Doe" hahaha will be back next week. Ok, I called the following week and his voice mail was still the same "I'll be back Tuesday", I was like "shouldn't he be back?" I called and left messages on both extensions and still no response. As I was writing this review I received the call back. I just don't understand why I had to wait so long. I figured another office would be able to help me so I called an office in Reseda and the automated system went retarded on me, I figured "let me call the location on Chatsworth and guess what? The retarded automated system is everyone. After I received the call back my issue was resolved, but in the modern world, why would anyone have to wait two weeks to get something resolved? I'm just saying.

The worse road dude service. I've been waiting over 3 hours for help. First driver cancelled for no…read morereason and I was not notified. This is not the first time I've waited this long. They have a monopoly I wish I could find another roadside service company . Ruined my late afternoon and evening

Matt has been my agent for the past year and I couldn't be more happy with him. He is so…read moreprofessional, fast, honest, and has been giving me the lowest rates on every policy I've ever needed. (and I am shopping around for the best deals since the gap between companies can be huge). Matt saved me a lot of money with my home insurance, car insurance and all of my business needs. Thank you Matt, keep up the good work.

Believe me, I spent WEEKS and spoke with no less than 4 other agents who essentially wasted my…read moretime. Some even took all my information and never bothered to call me back. Matt exemplifies all that is needed in a good service oriented business. He answers calls, responds to messages, GETS THINGS DONE, and if there are any delays, he lets you know before you have to ask. Folks it doesn't get better than that. I will be spreading the word my friend, wish you all the best, you have earned a customer for life.

Nathalia is an excellent broker, she gave me a clear explanation of all the products I took with…read moreher. She is very friendly and professional with her business. We recommend it 100%

Nathalia is extremely rude along with her staff who have interacted with me. Multiple emails, help…read moreoffered, and requests to update my information, only to be treated with passive aggressive replies. Even when bringing this issue up, I was ignored and she was very defensive and still never cared to address the issue at hand. They don't care about their clients and really just want to gain clients without doing any work once clients have signed up with Allstate. Such a shame.

This team was incredible in helping me out with getting my homeowners insurance and saved me money…read moreon my auto. Highly recommend. Connie was our contact and was helpful all the way around. -Bryan M

I have been with Allstate Insurance since 2010. The agents and producers there have always been…read moreable to help me and my family with our insurance needs. My latest call was with Emily and we were trying to figure out my Homeowners policy with Pacific Specialty and why I can't find it on the website. She assured me that my policy was active and enforced. This eased my stress and I was very happy with our interaction.