From start to finish, I was happy with the service and care my dog and I received. Calling to…read moredetermine if I needed to bring my dog in was easy and I was able to get an appointment pretty quick. The front desk staff was friendly and helpful. Both the tech and doctor were absolutely amazing with my dog. You could tell they truly loved dogs and their jobs. I was given all the options and not pressured into anything. I chose to do the testing just to be certain. Thankfully, there was nothing major wrong with my dog and we were prescribed some meds to support him while he got better. It seemed to be the best experience you could have when having to take your pet in for an emergency. Hopefully, I don't ever have an another emergency, but I am relieved to know I have a nice place close by to take him if I have to. Dr. Braun was amazing. She was genuine, patient, friendly, and it was obvious being a vet was her true calling! She gave me her thoughts and told me my options but didn't pressure me into anything. I felt confident that I could trust her opinion. The tech we started with was also super friendly and caring! I wish I could remember her name. She attentively listened to me rattle off everything I could think of and was awesome with Finn. I was happy with absolutely everyone we interacted with from start to finish. Everyone was GENUINELY friendly.

Was able to get a quick appointment with a concern for my older dog. The appointment was on time,…read morestaff was quickly with me, attentive, and informative. My dog loves to go there!

My sister recommended Wags and Wiggles as a boarding kennel when I visit family in the area, and it…read morewas a great recommendation. The kennels are clean and the staff were friendly and excited. The kennel attendant sent me a text and picture of Miss Kora during her boarding as a check in. Since I was a first time client, they asked if I wanted to walk her back into the kennel at drop off. While I completely trusted my sister's recommendation (she's got even higher standards for pet boarding than I do!), I took them up on the offer. The big dogs were very vocal, but they kept Kora to the center of the aisle and she walked right into her little kennel run. It was very clean - no dog smell, just the barking. Each dog gets 2-3 fleece blankets to make their run more comfortable. There is no group play here, which is a priority for me, so if you're looking for the Thunderdome, they don't have it. Wags is a paper based business. Reservations are by phone, and they ask for paper boarding agreements and paper copies of your vaccines. Easy enough, but make sure to print them off before you go. The office staff also made sure to double check regarding food and any needed medications. My pup is super low maintenance, so nothing doing for us. My sister's dog is quite high maintenance with special feeding, and they were happy with the attention that the staff paid to Miss Needy's lengthy list of requirements. I did have trouble with the phone lines - there is currently no voicemail at the kennel and they weren't really attentive to incoming calls. I was able to get through on the grooming line, but I would recommend getting a voicemail for the kennel and checking regularly - they asked for updates on arrival or pickup times, for example, but there was no way to provide that information. This was consistant through the week prior to and the day of drop off, so it wasn't a one time glitch. Other than that, we had good customer service, adn Kora seemed pretty comfortable with staying there. On my way out, I made another reservation for the weekend of my sister's wedding! The wall behind the check in desk is papered with pictures of their doggie clients and notes from their associated humans!

I boarded my cat for a week while I was on vacation. I'm very happy with my choice! Beautiful…read morefacility and they took great care of her!

Compassionate and professional staff that made the entire process very easy…read more The facility is conveniently located, and well-served our needs. Our cat has special medical requirements which were provided for. The amount charged was way beyond fair which prompted us to make an additional contribution to the facility to use at their discretion. I would highly recommend this business.

Haven't boarded. I intended to have it as a back-up, toured, and saw no place for small dogs. It's…read moreclean, the many young women were enthusiastic and constantly working. I have used their grooming service half dozen times. Won't go back. They said at visit 3 that my dog really loved the bathing/grooming process so I don't think she's the issue, but the cuts are terrible. I have had to cut long straggling pieces on the throat, face is cut obviously different on left vs. right side. If I can see this, shouldn't the groomer be able to? I was informed that an apprentice groomer was doing the work but only under supervision of a senior groomer. Not sure senior person has any involvement. Costs are high. When I asked about why $5 more every visit, they said it depends on length of hair. Last two times I asked for just a slight trim - price still at the highest rate so that doesn't fit. The staff are kind and friendly, but the result is a poor cut that costs more than my own haircut. Have to try elsewhere.

Two consecutive trips to get a groom/nail trim led to two consecutive trips to the vet. We called…read moreand they were not remorseful. No apology. Saying sorry and showing remorse to your customers is free! The grooms were fine but they are too fast and not gentle. I would not recommend.

We have been taking our 1 year old golden doodle to get groomed by Heather. On two separate…read moreoccasions our dog has needed to go to the vet for infections. One time for a knick under her ear that turned into a hotspot and just yesterday a severe double ear infection from Heather plucking her hair out of her ears. We didn't know for sure if the first incident was grooming related, but after yesterday we know for sure. $500 in vet bills, and our dog is in PAIN. Called and tried to talk to Heather about it - she was not remorseful, not caring, and not sorry for hurting our girl. Do not go here.

We have been taking our Yorkie mix to Pooch Parlor since we got her in 2023 and Crystal does an…read moreexcellent job grooming her.

Both my dogs developed double ear infections after grooming appointments with Crystal-not once, but…read moremultiple times. After the first incident, I gave the benefit of the doubt. When it happened again to both dogs simultaneously, it was obvious this was not a coincidence but a serious grooming failure. Their ears were packed with hair, leading to painful infections that required veterinary treatment. A simple $90 grooming appt for both dogs turned into a $580 vet bill. When I attempted to contact Crystal to address the issue, she completely ignored my call. This level of negligence and lack of accountability is highly unprofessional. I would strongly caution anyone considering this groomer.

We have had several great experiences with this office. The staff is very friendly and the vets are…read moregreat. I read Megan's review and can't believe it's the same place. I even board my cat there now. Dr Karner is very knowledgeable and I have complete trust in her decisions.

I've been taking my pets here for years and would completely recommend ! They address your pets…read moreneeds and actually listen to what you have to say ! They won't take you if you are more than 10 mins late , so be sure to be on time ! Would definitely recommend!

I had a dog that needed euthanized-and my vet was off that day. This vet helped me when no one…read moreelse would!! One vet told me the dog would need an exam before euthanized. I called 5 vets in New Castle/Poland area. They were kind, compassanonate, accomadating. I would recommend this vet any day. Pet emergencies happen at the least opportune time-one shouldn't have to drive to Pittsburgh.

ONLY gave it one star for that was the lowest I was able to give them. Had an appointment on a…read moreSaturday at 11:00 and got there at 10:30 to fill out paper work. As I was doing so, at least 10 people walked in with their pets. It was a room that was smaller than a normal bedroom in a home and it was well over crowded with both dogs and their owners. It was awful. Filled out the paper work and people were still coming in so I gave it back and said GOOD-BYE!!! BUT HERE IS THE KICKER....I HAD TO PAY $75 IN ADVANCE and it is UNREFUNDABLE. Was the DUMB on my part? YES it certainly was and believe me if there is a way to get a refund it WILL BE DONE for sure!!!!!! This was my first experience after moving here that was negative. EVERY other one was AMAZING and I LOVE NEW CASTLE so very much. I am an Ohio gal born and raised but hope to buy a home here very soon.

Although they did a good job grooming my baby, the prices are exorbitant! I have had my dogs…read moregroomed in all the states we've lived, Including OH, PA, & FL. I previously believed FL to be the highest price, until I visited Slippery Rock Pet grooming. I was charged $72 for a basic groom of a 9# poodle, with the only extra being to have her nails smoothed with a dremel. This is $25 more than what I paid 3 months ago in FL. I cannot recommend nor support a business that is so extremely over priced.

They've always done a great job with my doggy. The price keeps me from going back often... if you…read moreget the full groom with the "pawdicure" it's expensive!