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    PC Expert - Laptop repair completed

    PC Expert

    (1 review)

    North Valley/Los Ranchos

    Vu communicated well regarding my needs and the appointment time. He arrived on time and fixed my…read moreproblems promptly. The issues I had were with the sound on my PC and a problem with my DVD player. He was pleasant and easy to work with. I would call him again if needed and will refer him to others who need similar assistance.

    From the owner: At PC EXPERT, we’re more than just a computer repair shop—we’re your trusted tech partner. With…read moreover 20 years of experience in the IT industry, we specialize in providing reliable, efficient, and affordable computer services for individuals and small to mid-sized businesses. Whether it’s fixing a slow computer, removing viruses, setting up networks, or upgrading your system—we do it all with precision and care. What Makes PC EXPERT Unique? • Expert-Level Experience: Our lead technician brings decades of hands-on expertise as a network administrator and computer engineer. • Customer-First Approach: We take the time to explain issues clearly, offer honest advice, and ensure your complete satisfaction. • Local & Personalized Service: As a locally owned business, we focus on building long-term relationships and supporting our community. • Fast Turnaround, No Guesswork: We diagnose and fix problems quickly—with transparent pricing and no surprises. At PC EXPERT, we don’t just repair computers—we provide peace of mind. Let us take care of your tech so you can get back to what matters most.

    PC Mobile Pro - Yelp Extorts money from businesses so positive reviews don't show up. Here are my google reviews.Look under this review to see I have 11

    PC Mobile Pro

    (4 reviews)

    Josh was very personable and responded quickly. My uncle is having issues with loading, reading,…read moreand writing emails. It is VERY slow, and there is a lag when he types emails. Josh looked at his computer and said it is not a fast computer due to the hardware, but that for my uncle's use (he primarily just uses his computer for email), he should see an improvement after a tune-up. He paid $145.00 for the tune-up and installation of Vipre anti virus. We agreed that Vipre would be installed since it was part of the $145 cost ($145 was a $20 discount off regular cost of $160). There was ABSOLUTELY NO IMPROVEMENT. We reached out to Josh about changing out the hard drive at no additional cost in an effort to do right by a customer. He explained he wouldn't do this because of his cost. He said the hard drive would b $100, and he would discount the cost to clone the hard drive, it would be $50.15 instead of $59. My uncle decided not to spend any more money on PC mobile. He felt he had already wasted $145.00, so to end up spending nearly $300 on his computer without having the confidence it would improve was not a wise move. Also, and this is not an issue I brought up to Josh, but I had him look at my computer because there was a buzzing sound when I turned it on, and I was worried it was going to crash. He took my laptop and did the tune-up and Vipre installation, but when he brought it back, the buzzing noise was still there. He said I hadn't told him about the buzz, but ID DID. it was the only reason I had him take it for repair, but I didn't see any point to telling him I had told him about the buzz. He took the laptop and changed out the hard drive, and the buzzing sound is gone, but I won't do business with PCmobile again. Josh is very nice, but I'm more concerned with taking care of problems that are paid for.

    I contacted Josh for help when my new motherboard would not work when installed. He found it was…read morefaulty and put in a different one. But he also installed an 8 year old graphics card into my computer without my explicit consent (only telling me after he had installed it) and charged me $150 for it when there was no way it was worth above $50. I asked him if he could take it back and I could have a refund so I could get a graphics card that was actually worth my money and he agreed, and said I could use the graphics card until I got a new one. After I installed the new one myself I reached out to him and he said I could get my refund, but then never contacted me to actually come by and give me my money back. He proceeded to ignore me for 3 months, barley answering me and flat out refusing my calls towards the end. Finally after many attempts of getting him to respond he came by my house and took the card, and only gave me $100 back. I said that he owed me more and he said he doesn't work for free. I told him that he was paid for his labor, he charged me $180 for his services, which I paid with no issues. Then he said fine actually its a restocking fee. I told him this was totally unfair as he was clearly not doing as he agreed and he said that I should "quit my bitching" and "you young people are so entitled." He then got mad at me for it being a months old job to which I reminded him that he was the one who said this was ok to this and that he had ignored me for months. He also never stated that there would be any fees for returning the graphics card in the first place, which I have proof of. He then drove away and has not spoken to me since. TLDR: Josh charged me for old equipment and when I asked for a refund he said yes but then ignored me for months and didn't give me all of my money. Absolutely no way to treat another person. Do not use his service, if he can take advantage of you he will. Photographic proof posted on Google reviews.

    Darn Computer! - itservices - Updated May 2026

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