My lease was up and I was looking to get into another Honda; I am relatively new to the area and wasn't sure which dealership to visit. I consulted Yelp and based on the reviews, went to Waltrip. They did not disappoint! I had a wonderful, hassle free, pressure free experience. Everyone was nice, professional, and helpful. They also had a large inventory to choose from. Would highly recommend this dealership. read more

Great local company! I drive from Murfreesboro to Franklin just so they can service the family cars. They treat you with fair prices and exceptional customer service. Will continue to buy with the Hendrick's Group. read more

Another good service experience at Daryl Waltrip Honda. Cody, our service writer, got us a rental car, took care of a timing belt that we had needed to replace for some time. It was expensive but we knew that way ahead of time. They cleaned my Pilot inside and out. Even those lost spaces between seats and console were clean. It was ready when they told me it would be ready. Will definitely buy our next Honda at this place because of the service department. Thank you guys! read more

I have been going here for years and I have always had excellent service! I bought my car here in 2013, and I've had all of its basic maintenance taken care of here. The service department is phenomenal! read more

Darrell Waltrip Honda - Car Dealers Near Me - Franklin, Tennessee

This is for the Used Dealership. When buying a used car, and going through a dealership, you want to feel safe in your purchase, happy in your purchase, and like you got good deal. All three of these things came from Waltrip Honda. I never thought a "positive" experience would come from buying a car from a dealership, but I have to say it has. We arrived with a price a range, a style, and mpg in mind, and at first glance nothing fit our categories. That was until we met a great sale's associate, who was not in your face, demanding, or pushing, but a happy, laid-back, and almost felt like another shopper. Not only did he help us find a great used car, but fought for us to get it in our price range, so we can be happy and secure that I will have an awesome car going to college. Not only are the carfax sitting right on the dash awaiting for your review, but detailed histories of miles, maintenance, and ownership are all knowledge of the sales associate, who explained everything about the car. His detailed knowledge of cars in general and the plus and minuses of the one we were looking at was amazing. That is what got me, he explained the faults. The good and the bad, and how it affects the car, and how other cars in our category have different quirks. This is why I give the first four stars, as I didn't feel that we needed to walk out of there with a car today, and the used cars that they buy are not junk, but great cars that are ready for more miles on the road. With great service, and a sales representative that was looking out for us, it was fantastic. Not only do you get piece of mind of everything that was done to the car prior to selling in a report at the dealership, to see if anything needed replacement or any problems, but with a free 3 month - 3000 mile warranty, you can have piece of mind it will not stop dead in the road next week. The fifth star though comes from the over the top service. From filling the tank when you buy the car, to having everyone working to the price that is good for you, the smiles, calm settings, detailing and cleaning before you leave, it really feels, and i mean it, feels GOOD to buy a car! As someone who always goes person to person for cars, for the deal, with the tags and taxes done as well, we paid just as much or even better than we could have found person to person, and with much more piece mind. Though I cannot speak for the other cars and other representatives as we did not get to meet them as much, based on my experience so far, this is one of the best dealerships in Nashville. No tricks, No pressure, No (pardon my French) Bull- Shit, Michael was amazing, and felt like a real human. Not only have they won my future business, but my service trips as well. Thank you Darrell Waltrip Honda for showing me that not all dealerships screw the buyers. read more

Recently made our second vehicle purchase from DW Honda. Just as with our first experience, they made the buying process very easy. They worked hard to locate the vehicle we wanted, as they didn't have the one with the color and specs we wanted on their lot. A very pleasant buying experience and JD Allison in the Internet Sales Department was a pleasure to work with. read more

Based on experience at other dealerships this one was good on two occasions. Once for a warranty repair and another time on an oil change. They definitely had my attention and tried to make me feel like a valued customer. I would give them a higher rating but their added, small service fee with the oil change was not welcomed. Also, better estimate on how long work takes would be welcome. Would rather go here than another Honda dealer that is closer to us. read more

Always kind and courteous when going in for servicing. None better and I've never had a bad experience in the 7 years we've went to them

The good..... The vehicle is great and the price I paid was below the avg paid via kbb. The dealership is clean with a pretty good inventory. Aside from dealing with them....they are curteous and polite and that is appreciated. The bad..... 1 mistruth after another. I called them to get the entire price of the car....minus the tax tag and license. They told me it was X. When I got there....it was X plus doc fee of 698 and $522 additional for options that I did not even want and they did not tell me about. They said they would take those options off...so that was fair. However...why would they not tell me that on the phone. I'm traveling 50 miles to there dealership and I am greeted when I get there with 1 lie after another. I told them that I would keep the options but I want the doc fee removed from the deal. They said that they could remove the options but they would only remove $250 of the doc free. So that was that. I agreed in advance to make a small deposit for a certain amount so they would hold the car...and they wanted more. They wanted the entire purchase amount. We wanted that particular exact car so I was kind of stuck. No other cars like that in the area. It was stated that there were 27 miles on the car...I test drove it only to find that it had 385 miles on the car. Again...1 mistruth after another. If the bottom line is you only care about the amount you pay...then they may work for you. But you better watch them...and if you are open to the kind of new car you want....use that to your advantage and walk if they are not honest. read more

The level of knowledge of the sales person - Jim Sikes - made the purchase experience of buying less stressful. Next to the dentist, car buying is my least favorite experience normally but Jim answered all my questions, explained when I might need to rethink something and why, and communicated often throughout the purchase what was next in the process. In fact I would say when I needed anything the other sales people were as helpful even though I wasn't their customer. I'll be back when I need another car. read more

Last experience I had here was awful. They told me all four tires were in "good" condition, yet I failed my state inspection when I went home for the summer. When I was home my mechanic went to change my filters which were also supposed to have been checked and they were filthy. The people are friendly and tell you that they care, so it seems like a great place; however the service is a joke. Overall I would not trust them and do not plan to be back. read more

The only dealer I have used that does not answer the phone, leave name and number and they will call back later. The service I have had there has been poor at best. read more

I absolutely don't recommend Darrell Waltrip Honda service department. I'm having an issue with my car and I come in at 7:30 in the morning before they start business on Saturday. The reason why I come earlier on Saturday is to save my time . Here are the fact that they need to improve according to my experience. 1st : They don't look at the customers with contacting eyes. They keep looking at the monitors and never try to listen to customers carefully. My expectations is at least to show interest in what customers want. 2. They cut what customers asking further questions regarding what services I am going to get, with the words "Next customers are waiting." That is the statement that made me frustrated. If they don't know what customers are asking, they need to try to figure out by asking peers or managers and so forth. 3. They keep arguing what they believe is right. My expectation is they listen to customers and guide what customers don't know and get informed of what has been changed compared to previous service protocol. Their attitude is like what you have known is wrong and what I am saying is absolutely right. They, at least, need to show recognition of what customers are thinking and provide the latest information with kind manner. All in all, 1. long wait time even if you come earlier. Messy protocol for queuing the service order. 2. Service is terrible. Unprofessional treat to customers. Even hurt good Honda brand image due to lack of courtesy training towards customers 3. However, the most important fact is that they don't care of customers voice and never try to improve. I never had this kind of service near the town in Franklin. read more

I took my 2002 Honda CRV in due to a safety recall and each person I came into contact with was exceptional. Whether I was talking to someone on the phone or passing off keys, I was spoken to respectfully and kindly. Kudos to Chris, Vincent, Kwame, and all I spoke to - you created a very positive atmosphere and left me with a smile on my face. What a gift, especially now!! I had the most interaction with Rick Nichols who was assigned to me (which I really appreciated having a point person like that!) and he was in close contact with me each step of the way. He also helped me solve a problem we were having with the locks - he understood what I was trying to accomplish and found the most economical way to do it! My husband usually takes care of the cars but we had to tag team this time so I was a little out of my comfort zone. I left Darrell Waltrip's service department confident I had been dealt with honestly and with integrity - you have my thanks and my return business!! read more

Have done business with Waltrip Honda for many years, but had a sobering experience this week. Two weeks ago I had a low tire and took the car in because the TPMS sensor came on. To me that meant that the sensor detected the lower pressure in the apparently low tire. They quoted me a cost of $250 to replace the sensor and said I had no other issue. Thinking that I had no tire problem I drove another two weeks and returned to have the sensor replaced. I was then notified that I had a nail in the tire and a bad sensor. Seems to me they might have looked for a low tire issue on the first go round. There was no problem detecting the $250 issue, but it took two stops to find the $20 repair issue. I am still smarting a little from this. They called and expressed their regret in not finding the nail. read more

Recently had our Honda CRV serviced for A/C problems. It was shutting off for no reason. It was a difficult problem to solve, because (of course) it would not act-up at the dealer. Our service adviser was Bryan Bock. He was most professional and kept me advised during the entire process. The problem was analysed and a he decided to replace a pressure sensor. He did give me a 80% chance of that being the problem, so I agreed to take the leap. It turned out that fixed our problem, and we were off to Florida that day. Thanks Bryan! read more

I traded a 2013 Nissan Sentra SR on a 2013 Honda Civic EX. The DTE (Distance Till Empty) displayed a range of 431 miles which is about the same that Civic displays. I always "0" the trip odometer during fillups. I drive 138.2 round trip to work each day Mon - Fri. 116.2 miles of my trip is mainly on the interstate. The 22 miles that is driven on the secondary road consists of 4 traffic lights with a short distance of about 8 miles to reach work at a speed of 45 to 55 miles per hour depending on traffic. My highway speed is 75 miles per hour with cruise control set and air conditioning on during the return trip. The Sentra has an "eco" setting that I use consistently because without the "eco" engaged, the gas mileage is worse. Nissan claims the Sentra gets 39 highway / 40 City however I got approximately 355 miles to the tank. The Civic has much more power, quieter, and gets 450 or more miles when I "0" the the trip odometer. I had the car serviced for the second time and I can honestly say that the service experience at Darrell Waltrip Honda has been the absolute best. I travel from Antioch, TN to Franklin, TN to have my services done at this dealership because of their professionalism, ability to meet my needs and their top-notch attention to detail. Without saying too much, my wife and I would like to thank Chuck for going above and beyond for us on Saturday. If you are looking for a good service advisor, I strongly recommend Charles "Chuck" Caldwell. Either he is payed well or he really enjoys helping customers. Whatever the case, I am looking forward to my next purchase on a Honda Accord sport in the near future which is why I am reserving the 5th star. read more

What started out as a simple oil change quickly turned into a huge mess at DW Honda. My car was running fine before they touched it. Immediately afterwards, it was running sluggish, accelerating rough, and shifting hard. So I took it right back to them. They drove it and saw the problems, but couldn't figure out what was wrong with it. But they went ahead and told me, "These issues couldn't be caused by an oil change.. it must be something else." Since it was Saturday and they couldn't figure out the issue, they had to keep it until Monday. I am thankful that they gave me a loaner car during that time, even though I had to wait an additional 30 minutes to get the car. Nobody was in a very big hurry to do anything. On Monday, nobody had contacted me by mid-day, so I called them. They had found the problem: They put too much oil in the car. Let me repeat that: THEY PUT TOO MUCH OIL IN THE CAR!! I would expect that level of incompetence from Wal-mart... but not a dealership. It's completely unacceptable. When I came to pick up my car, the boy at the counter didn't seem to care. He just said, "We're bringing it around for you... we got everything taken care of... no worries" (imagine that in a 'I don't care about anything' voice). At this point, they hadn't even offered to refund the oil change. So I demanded to speak to the manager, Mike Van. Mike was actually very nice. For my troubles, he agreed to refund the oil change and give me the next 2 free (which is like offering a free cruise after the ship breaks down.. why would I want to do that again?? But it was a nice gesture.) Several days later... no refund yet. Just filed a dispute with the credit card company. The Good: Mike Van seemed to care that I was satisfied. The Bad: Nobody else care if I was satisfied. The Ugly: They put TOO MUCH OIL in my car. And they had to keep it overnight to figure that out. I'm sure this was just a horrible mistake. I hope they don't do this often. But after my experience, I can't recommend them to anyone. read more

Learned the hard way during the buying process that you need everything in writing. Guess things can't be done with a handshake/gentleman's agreement. Final carrot to get us to purchase the car was a $19.95 oil change for life. Two years later it went up to $24.95 and now as I sit here in the waiting room four years after we purchased we are up to $29.95 plus tax to get to around $35. If your sales representative is named Greg S. bring your pen and paper and get everything in writing. It is not really the few dollars every time I come in; its that knife going a little further in knowing that we were lied to in order for us to buy the car. Service team is extremely pushy to get "extra" preventative work done. Go in knowing that they are going to try and sell and up sell you on everything they can think of. This is a first and hopefully is just an isolated case. You have to ask for your car to go through the car wash (they won't do it unless you ask). This time with the price as high as it has ever been for an oil change -$35 (that is correct a $19.95 lifetime price was promised) the car wash is broken- stick the knife in a little further. Needless to say I will never buy another car for Darrell Waltrip Honda. read more

My first car buying experience - I did a lot of my own research. Started at Crest Honda where they price cars similar to CarMax with no mark up. However DW had the car I wanted. I went in initially and got a younger sales guy that blew me off and didn't seem very respectful. I called and explained my need to work with a more veteran salesman because my dad would be coming with me next time. Robb met me at the next visit and introduced me to Alex Leon. Alex was awesome ! He wasn't salesy at all, explained everything about the car and made us feel very respected and valued. He listened and didn't rush the process at all. He worked with us on pricing and allowed me to feel like I was being met halfway. He did everything he could to make the process seamless. Justin Burns the finance guy was very helpful as well and really easy going. I will definitely recommend DW Honda to my friends and family and be back for future needs. Thanks! read more

I bought my first two Pilots from DW but when I was ready for my third, they didn't have exactly what I wanted so we bought from another dealership. When my battery died in my current car, we replaced it but didn't have the security code for the radio and the place we bought it from didn't either. So I went to DW to see if they could help me. Not only did they figure out the code, they helped me quickly (with no appointment) and didn't charge me a dime! Scott was very helpful and it was obvious that his main concern was keeping customers happy. DW is the best!! read more

I just purchased my 3 Civic from Darrell Waltrip Honda. The first two were out of neccessity (thanks to lovely TN drivers), but this was the first time I got to enjoy the buying experience. Everyone from the minute I walked in the door was absolutely amazing. Not once did I feel pressured to do something I didn't want to. They would've rathered I walked out the door without buyuing then to do something could hurt me in the long run. Dave Needham and Greg Gibbs are two of the best salespeople. And Thanks Coach Rollins, I still owe you a cookie cake. read more

I went up there to trade in my 2011 Truck for a 2013 Odyssey. The salesman kept acting like it was a done deal even after they offered me a full $2K less than the kelly blue book trade in value and what Carmax had offered. Further more...the appraiser smoked a cigarette in my truck as he appraised it. I would not recommend this car dealer to my enemies as I feel they are scam artists. I instead ended up going to Crest Honda and had a wonderful experience where they appraised my vehicle at what Carmax had offered and did it without making the inside of my truck smell like an ashtray. I am now the proud owner of a new 2013 Honda Odyssey. read more

Extremely pushy and will tell you whatever you want to hear when purchasing. Maintenance staff will push you to get unnecessary work done. At my last visit I got an oil change and returned to my car with a Happy Meal toy in it. This obviously was not from me...who knows what they did with my car and what work or lack of work was done. read more

I'm not sure I'll return to Darrell Waltrip Honda, especially after reading other people's reviews on-line. I took my CR-V to DW on a Wednesday morning, due to a chirping noise coming from under the right front hood. I finally got it back today (following Tuesday). Before taking it to DW, I had Rhea Little's (http://www.littlerheatire.com) in Brentwood inspect it. I wanted an honest pre-diagnosis, from tech's I trust. They said it was most likely a tensioner pulley, or just a leaf caught up in the fan motor. They "diagnosed" it in roughly 10 minutes. Since my car has approximately 10k miles on it & is still under warranty, I then drove it over to DW for repair. First, they said it was the tensioner pulley - matching Rhea Little's diagnosis. Then, it was the alternator. They said it was still making noise, after replacing that. So next, they decided to change out the water pump - "fixed." My two main concerns? 1 - The length of time in diagnosing the issue. And, I'm still not 100% sure they got it right. It never over-heated which leads me to believe it had nothing to do with the cooling system. And like I said, it only has about 10k miles on it...early for these kind of repairs. 2 - Customer Service. I never once received a phone call, alerting me as to what was happening. As a customer, I was the one having to track down my Service Advisor. It felt as if he was dodging my calls. The receptionist would transfer me to his extension & it would hang up and I'd have to call back. Perhaps, this is a training issue that needs to be addressed?? If there is bad news about my vehicle, tell me. But, don't leave me hanging. And, if it's going to take almost a week for repairs?? They should offer their customers a loaner car. I asked about this, but it sounded like that was not an option because of the Takata airbag recalls. I do, however, want to thank David Pilgrim. I spoke with him Monday, requesting status. He assured me that he would call me back & did. Also, he apologized for the poor customer service we'd experienced. There are some definite issues that need to be addressed at this service center. Bottom line? I would think twice before dropping off your car here! read more

I brought my Certified Odyssey with less than 45,000 miles on it for a bad noise in the steering, when I got the call from the technician they said it would be $75 to fix because the grease had worn out on the steering column. To me with owning many Hondas through my life for the grease on a steering column to be completely gone at 45,000 miles is ridiculous, almost seems like it might have been done on purpose so that I would bring it in thinking it was covered by warranty to find out it wasn't and then the dealership could make a quick $75. I was not at all happy with having to pay to have this fixed but the dealership made it seem like they had it all torn apart already and that it was going to cost me to have it put back together. I feel that if they certify a vehicle something like this should be covered under the certified warranty but apparently this is one of the few things that isn't covered. I understand how the technician described it as "normal" wear and tear and that's why it cost money, but 45,000 miles and being a Honda, just seems very ridiculous. The only reason I give 2 stars is because the service desk representative was kind. read more

I came in for a Front Brake special for $99 via coupon that was mailed to me. They checked out my car and told me that my brakes looked great and that they didn't recommend changing them. They were up front and honest even though they could have just changed out the brakes and make a little money. On top of that they gave me a free car wash! Excellent and trustworthy dealership. Thank-you! read more

Here is a TRUE situation that happened to me yesterday getting my 2012 Crosstour serviced for the first time at Waltrip Honda. Took car in for first oil change and tire rotation....Simple enough....here is something that drew my attention, back in July when I purchased the car...both valve stem caps were missing on my two rear tires..no big deal I left them off till I took the car in for first service...not thinking anything about it I left the dealership and went across the street to get something to eat....was gone about 15min. I returned to the dealership and to my surprise my car was ready...it struck my kinda odd that they were finished already since this service department was busy on a Friday afternoon (1:00pm). When I approached my car I noticed that both valve stem caps were still missing on the rear tires of the car and that it did not look like the tires had been touched. I proceed to go inside to pay for my service (oil change and tire rotation) and ask the service adviser if the tires had been rotated and I was assured that they had I make the statement to the adviser that both stem caps were missing on the back tires and they were still missing. (I knew they had not rotated the tires and were about to charge me for the service that was NOT preformed on my car) when I brought this to the advisers attention he looked at me like I was crazy and picked up the phone and called back to the service area and spoke with the tech that was to do my service. The tech assured the adviser that he had rotated the tires and when he was informed of my knowledge that the tires had not been rotated the story changed to "I must have forgot". How it the hell are you going to "forgot" to do your job and still charge a customer for it.... Of course this only puts up HUGE red flags for me and having Waltrip service my car. My advise to anyone is mark your tires for a rotation and make sure you get what you are paying for....bottom line is I don't mind paying for a service However, I do require to get what I pay for. The end result was that they returned the car to the service area and rotated the tires and did not charge me for the service as a good will jester...for that I am thankful. I have owned 3 Honda's and really respect this service department will return in the future However, I will check behind them. read more

We have been coming to this Honday for the past 7 years or so since our purchase and things went well. Well, something has changed big time. I bring in my CRV for an air conditioning check since it is broke and i will never come back or purchase from this dealership in the future. Not to mention I work at a local hospital and will be talking to anyone that will listen. It takes about 7 hours to diagnose my problem, and here it comes. The ac compressor is out and I am quoted 1,900 on the phone. And while checking noticed my bearings were going out in a tire and would do that for another 500. I said no thanks since the car is 10 years old. It is too much money for something else to break down in a few months. I go on You Tube and see people changing out the compressor in less than an hour in real time. I see a compressor is about 750 to 1000 on the high end. They are charging over 900 for labor? So I pick up my car and question my service guy assigned to me. So let me get this straight, the compressor is located on the front of the car behind the passenger wheel, and it will take your guys almost 3 hours to take it off, then 3 hours to hook up a few hoses and move the belt? Isnt this your job and why can mechanics on You Tube do it under an hour? The I hear, well, cooperate does the charges. I said, come on, that's junk. Thanked him for his time and we will never be back. That is like a 1,200% mark up on costs. So, I would recommend you read the reviews and stay away. There is a trend and we will never be back. The consumer is evolving and sites like You Tube, Amazon, and Ebay are leveling the playing field for customers who done know anything about cars. Hope Honda is listening. read more

I was a dedicated Honda driver. The service department ripped me off so badly I had to ask my father to go with me when the problems continued. Even had sales person tell me to bring my husband in to buy a 2013. So many problems since I had repairs done, switching to a Nissan or Toyota. Women beware! read more

Service Review: Was driving across the country with the family the week before Thanksgiving when the dreaded check engine light came on and the car started sputtering at 2am in middle of nowhere Tenn. We coasted into Franklin and later that morning (Saturday) we took the car to the dealership. No appointment on a busy Saturday so I knew it was going to be awhile...or so I thought. I was told they would try to get to it that day, and having two young kids stuck in a waiting room all day was not how I wanted to start off our vacation. With no idea when it would be seen or what the problem was, it was just a waiting game. after about 2 hrs I was notified what the problem was (luckily it was something minor) and it would be fixed in ~2 hrs. 30 min later got a call that the car was ready, even did a recall fix. I couldn't believe it!! We were back on the road about 3 hrs after I dropped the car off. The service was superb and the techs and consultant really took care of us. Knowing we were out of town, on a road trip, with young kids...they accommodated us like we were top priority. I am thankful that the repair was minor and know that this could've ended a lot differently. I rarely go to dealers for repairs, I do my own or go to a local auto place cause I know how expensive dealers are. I had no choice in this case, but if you need to get your vehicle serviced here I would expect that you'd be treated as well as we were. Mr. Wright was my service consultant and I was very pleased with his professionalism and service. read more

Fallacious sales tactics and feeble management skills . I called the Daryl Waldrup dealership to inquire about the availability and condition of a preowned vehicle . They informed me they just got the vehicle in on trade and it has not been through service yet so it could not be test drove at this time . I tell them that's fine this is the car I want . Then they send me a credit application I filled it out now and I'm first in line on the car I want . They didn't tell me to come in tomorrow and bring some paperwork and I agree . But the next day instead I get a email from the manager letting me know that they had sold the car that morning . Bottom line is they ran my credit and had me getting paperwork for the car and sold it before the dealership even open the next day . Then have the audacity to tell me they could put me in another car . In short , The salesman are incompetent . And if you have a problem the management will brush you aside like your trash! I did not post this for personal gain or retribution but as a warning . BUYER BEWARE!!!!!!!! read more

I was so happy with my experience at Darrell Waltrip Honda after having a horrible experience at a used car dealership in Franklin and almost wasting $5,000 on a lemon. Howard and Terry were so patient with me, since I had never purchased or owned a car before and needed a lot of hand holding. I love my Honda Civic LX! I definitely plan to come back for my next car! read more

Took in my 2010 civic cause it was making a funny noise after a very short road trip. Dealership had the car all day, then called and said there was nothing wrong with the car. They said that they "drove it around a while" and didnt hear anything, they checked exhaust, and wheels, still they say "nothing". So I drove it to Crutchers auto on the other side of town and they immediately diagnosed the problem as a bearing in the rear passenger wheel . The car is under warranty so Im reluctantly taking it back. It was a very obvious issue that was some how over looked by a "professional team" that is suppose to know these cars better than most. Im out at least another day of work now. I would not recommend them. read more

Was given conflicting information on scheduling service. Knew it was busy so agreed to drop off the car -- person who answered the phone (young, female, very tentative) said I didn't need to schedule an appointment. I arrive and am greeted by a nice guy immediately who said a service tech will be over shortly. I wait around 5 or 10 minutes. Another couple arrives and are immediately taken care of. I go inside, stand around -- woman behind the service desk finally asks if I need help. I tell them I'm dropping off the car. She said, so you'll leave for the weekend, then, right? I said no, I was told that would be handled today. But I don't have an appointment so I'm screwed. She counts all the cars already scheduled and prebooked for the day. It's still the morning, but she can't fit me in for an oil change. Wasted my time and my brother's, who drove over to give me a ride back home. This dealer needs to train those in the service department who answer the phone to immediately suggest setting an appointment on days where the volume is high and it's very busy. That would have solved the problem. Instead, I've wasted my entire morning and still my car needs service. read more

Brought my '16 Pilot in for a 15K service on a busy Saturday afternoon, and brought fluids, snacks, my book, and my computer, expecting to have a several hour wait for it to get done. After getting there, I almost left when I saw how busy they were. I decided to stick it out, and settled in to wait. Talked to a nice nurse from Huntsville who had a problem that Service was helping with on a walk-in basis, en route home to Alabama, and barely had time to crack my book, sample my drink, when they announced my car was done--less than 45 minutes!! Couldn't believe it. Been coming to DW for over 25 years, and they just keep outdoing themselves. I'm on my 10th Honda, and I'll never go anywhere else! read more

We bought our 2012 Honda Fit 3 days ago. The sales experience was the best we have ever encountered. We knew what we were looking for and had done all the research. Our sales associate, Pete P., guided us through the test drive, answered all our questions, and never pressured us or acted like we were stupid. (And yes, we had been treated like that at other establishments). We had 2 vehicles to trade in, and they worked very hard to come up with an immediate, fair price quote. None of that pretense of haggling back and forth and wasting our time. The waiting area and restrooms were clean, and the location is convenient. Unlike some of the huge mega-complexes, it's a smaller establishment that won't overwhelm you. We plan on having the car serviced there. We would highly recommend this place if you're looking for a new Honda. read more

Great service and help with all our needs. Love the civic that we purchased. Will return in the future when we need to buy another car. Thanks for your assistance! read more

No stars at ALL! Poor customer service in the SERVICE DEPARTMENT. I called and the advisor hung up after I asked him to hold for a sec. I called back, got the receptionist again to have her connect to an advisor, she came back on the phone and asked how she could help me, then sounded like someone picked up the phone and ended the call. What? read more

purchased a new civic this past sat (3-1-2014). First getting there i was not impressed, i was instructed by their USAA rep to contact a sales manager directly, sales manager pawned me off on a salesman, a salesman who wasnt familiar with difference between a LX and a EX. He asked the same questions over and over again. I was getting annoyed. The sales manager walked over and answered all of my questions and listened to what i had to say. i told him my initial limits and he jumped on it. i was getting excited that i may get the car i wanted at a decent price. Once the salesman thought the deal was in the bag he kept trying to sale me a care kit and wouldnt take a no. You could see he was irratated with me. After finally making it thru all the initial details he got me over to the finance clerk and she was amazing, i believe her name was ann. An older lady and she was super sweet and caring and made sure i felt good about it all. As i was leaving she called me back in, noting that the bank got me a even better interest rate. But after sitting in the car and realizing i needed to get the insurance card printed i went back in and spoke with salesman, he came right off like he had just scored a great deal and helping me was no longer necessary. felt like i was taking him away from sitting on his butt talking with other salesmen. i got the insurance card and left. at that point i wasnt happy at all. i started to research upgrades and noticed that the 13 was far different then the 14 and i wasnt even shown the 14's on the lot, wasnt even asked. i responded to a email from salesman and a sales manager called me within a few hours. Mr Rick Rourke. Rick was great, he broke down everything even more for and even tried to wiggle a exchange for a 14, he was unable to do so but i was very happy he even cared to try. we spoke about options that i lost out on and heard me loud and clear about the option i wanted the most. he called me back a few minutes later and had one hell of a deal for me. i took it. so although i had a medicore salesman experience the rest of the staff made it all great. Thanks to RIck and the finance clerk and the sales manger. i appreciate everything you do. read more