Late last year my wife and I purchased not one but two 2017 Honda Pilots. We have not regretted it. They make great road vehicles to travel in, and I have made two long distance trips so far this year. The gas mileage was great and they handled very well in bad weather. The service department at D.W Honda has treated me very well when it comes time to get the vehicles serviced with very few delays. Nick Shotwell (our salesman), and the folks in financing, no problems at all. Buying two vehicles was well worth it. Just wait until the end of 2019 or so. It will be time to upgrade to a Touring Model and my wife has given me the ok on it. read more

So I was looking at a used car online at this dealership and contacted the salesman for a price quote. Included in the price quote was a $1495 charge for a LoJack service. When I contacted the salesman and discussed that I was not interested in activating this service and notated that it is not required by law per my research to be purchased even if it is already installed because it is only an option. I was told by him that the sales manager said that is the price of the car. So be forewarned about their sales tactics there. read more

I have always had amazing customer service here. They always assign me to the the same technician. He knows my family and my car's history. I highly recommend them. read more

Darrell Waltrip will have you racing to find a new service center. TLDR: Darrell Waltrip tried to fixed my brakes but broke them in the process, couldn't fix them after breaking them, put something green and sticky in my master cylinder and now I have to replace it costing me $800 I had some service done here a little over a year ago and they recommended some brake work that I agreed to. After the brake work I was experiencing a severe shudder and clunking from one of my wheels when I took it back for them to have a look they could not replicate it. This happen several time over a few week period. It would start doing it to me with out fail every time I would drive home from their shop. The noise eventually subsided because I think due to pads wearing back even or something like that. Fast forward a little over a year and I need more brake work done and take it to a highly recommended local shop. I get a call asking if I had done anything to the master cylinder because it had a thick gooey green substance in it. The last place I had brake work done was Darrell Waltrip. Now I need to have my master cylinder replaced for $800 because some yahoo must have put radiator fluid or something into my master cylinder.​ read more

Super disappointed in my experience here. Emailed with Larry letting him know know I was ready to buy. I was deciding between 2017 CRV EX or a competing Nissan Rogue Sport SV. I got an initial price and explained that while I preferred esthetic of Honda, all other features considered, it was $4000 more than stating price of Nissan. I asked if he was able to get aggressive on pricing and meet me halfway. He wrote back that because it was rainy, if I came in he could get competitive. I explained I would be leaving work and driving 30 min out of my way to come in. When I arrived I was passed off to another man, who presented me with the original offer I had already explained to Larry wasn't agreeable. I was then told they could not offer me a competitive price and let me walk out within 10 minutes of coming in. Very disappointed they had me drive in rain, leave work, sit in traffic, and go out of my way to come in only to be presented the same offer I told Larry very clearly would not work for me. It's actions like this that has turned me to search for a used car on Carvana now. This experience was sub par and additional caused me to lose time and money on my day, only to be still looking for a car. I could not have been more clear to him my expectations and was completely dumbfounded, frustrated and angered by this experience. read more

Repairs... Repairs... Repairs... I mean, no one wants to schedule an appointment for a repair, especially when it deals with the AC blower motor in the middle of summer! However, I have to say I called in on Saturday, got an appointment for early Monday morning. Showed up a little early so I could wait for the shuttle... It ended up taking a lot longer than expected so I checked in again and we decided to drive my car back to my house and he drove it back to the shop. Extra gas, but at least I was home in time for my job. Whatever works I guess! I think it only took a couple hours before they called me with the update. They didn't check in about fixing it first, I believe it's because the diagnostics are $169, and so they basically put that towards the repairs and I didn't end up owing more than that. AC back up and running perfectly, great! They picked me up and drove me back to pick up my car and all was as I expected it to be. Overall good experience. Thanks, Todd! Also, I have to say this was my first experience at DW Honda. We purchased our CRV through the Buick side next door, and they have been great with service, the purchase, etc. read more

Always helpful and informative been a customer for 20+yrs Odysseys and Accords very reliable

The good: they washed my car. Everything else sucked. Went in for a $40 oil change and to get a fix for a problem Honda seems to deny. The service tech understood the problem but I still had to cover a $159 charge to hook it up to the computer. The fix lasted 24 hours. Then they seemed aggravated that I didn't spend $1300 to have "routine maintenance" done on my 32,000 mile CR-V. That's why I bought a Honda, but this is likely my last. My bill? $275 and all I wanted was an oil change. Not happy. read more

Service is incredibly slow. I do not recommend coming to this specific Honda dealership.

I had been a customer of 20 years. No longer. We've had two Honda vehicles and a Subaru serviced exclusively by them, two purchased from them. I knew service reps by name. About 5 yrs ago the full service staff turned over at once. It has done so about twice more to present. The most recent service visit (oil change and a repair) had a bill twice that quoted with diagnosis and given my approval of required service ($180 vs $350). At checkout they explained the quote had not included labor. Not good. The repair did not fix the problem. Bad. The engine light indicating a needed oil change was not reset. Annoying. And later I discovered that the OIL HAD NOT BEEN CHANGED either. Warning. Update. 5 months post-service a spark plug had fully backed out of my engine, with severe misfiring. This can cause severe engine damage (but had not yet). A trusted third party mechanic found another plug nearly out and all 4 others appeared to have been loosened by one quarter turn. My prior repair had had nothing to do with the engine. Warning #2. read more

I was looking at a 2011 Honda Civic SI to use as a daily driver. The car was great, the salesman (Daniel) was fine if a bit pushy. The problems started from the moment I walked in. Apparently one of the salesmen had a guy driving down from Kentucky to look at the car...so he took it upon himself to hide the keys in an attempt to make sure 'his guy' got to see it in person. I spent a solid 15 minutes waiting (I told them I was on lunch) while Daniel frantically searched high and low and was finally able to find them. I should have left then but have always loved the Civic SI and really wanted to drive it. I test drove it again that Saturday and was willing to talk numbers and see if I could get some paint repairs handled by Honda since I noticed two rust spots and some clear coat issues impacting the paint integrity. I was flat out told no. On top of that they offered me the lowest KBB offer on my trade (their reasoning being it's a 2009 Civic), wouldn't budge on their price (a 2011 Civic) and proceeded to bash Mazda (what my family and I arrived in that Saturday) on their quality after I mentioned how Toyota repainted the bumper when I purchased it for my wife a few months ago and I would hope Honda would be willing to make a similar repair to their car. (they were asking above top KBB/NADA pricing due to the "rarity" of a Civic SI) The problem is...Daniel didn't actually listen to what I was saying. The previous owner had backed into a poll and that is the sole reason I wanted the paint touched up. He went off about their poor quality, lack of support, awful resale value, etc. Listening is key Daniel. This made my wife so mad (who previously drove a 2006 Mazda 6 to the tune of 240,000 miles problem free) that she locked at me and said "we're done here", grabbed the kids and started walking to the car. Of course, since I'm currently paying for her Mazda...I didn't take too kindly to it as well. Later that afternoon I received an apologetic text from Daniel saying he "didn't intend" to bash Mazda. But you clearly DID intend to and we couldn't get a word in edge-wise for a solid 2-3 minutes as you made multiple assumptions and bashed something my wife takes a lot of pride in (her car) and I am paying for. Darrell Waltrip has not only lost my future business AND service on my current Civic but my parents as well. My Mom has a 2004 Honda Accord she is looking to replace. Guess where she will NOT be visiting for service or sales? You guessed it: Darrell Waltrip read more

The sale lady, I believe her name is Diana, is very rude! Never go back there again. I rather spent my money somewhere else

Terrible. Dishonest? Incompetent? Both? Not one thing they told me was accurate or true. And they charged me almost $200 for absolutely nothing. That is money wasted, as I had to pay another car repair business to assess and repair my car since I found I can't trust Darrell Waltrip Honda. 1 - I asked them to check the oil and top it off if needed. When I followed up on this, I was told it was down a little, and they put 1 quart in. Less than 1 week later, my oil light came on and needed 3 quarts. The only way the car could have lost that much oil in less than 1 week is if there is an active leak. However, 2 other car repair places found no leak. There has been no further issue with the oil since the 3 quarts were added. Conclusion? They never checked my oil or topped it off as requested. 2 - They told me my transmission fluid needed to be changed. Again, 2 other car repair places stated it did not need to be changed for approximately another 20,000 miles. 3 - They checked the power steering system and advised the pressure hose needed to be replaced. This was quoted to cost over $800. I checked this with the prior Honda dealer who took care of my car, and they were shocked at the quoted price. They advised the standard amount of labor for this procedure is less than 1 hour (.9 hour). When I asked Darrell Waltrip Honda for a breakdown of this price, I was advised they are charging 2 hours for this procedure. In addition, the 2 hours of labor plus the cost of the part fell over $200 short of the quoted price. When I advised the math isn't adding up to the quoted price, I was told "you're in Franklin now. Everything's more expensive here." So in addition to gouging on labor, they just add hundreds of dollars to the bill because they think people in Franklin should pay more? 4 - It turned out the pressure hose didn't need to be replaced. It was a different hose that needed to be replaced, in addition to a switch Darrell Waltrip Honda didn't catch. I need my car to perform reliably, and need a repair team I can trust to keep it that way. I was a loyal customer for 15 years to the wonderful Honda dealer where I used to live, and had planned to be a loyal customer to the local Honda dealer here. But, I will never do business with Darrell Waltrip Honda again. I can't trust them. I found a car repair business I do feel I can trust. They performed the repairs for half the price Darrell Waltrip Honda was trying to charge. read more

Don't fall for the Oil Change Program! Yes it will be cost effective in the long term, however if you value your time you're at a net loss. Estimate an average 2 hours for Oil Change. Even if you get there at 7am!! Rather spend the extra couple dollars at Oil Change place locally. Also the complimentary car wash is them running a hose over your car. They don't even vacuum or dry off your car. Customer Service reps have always been accommodating and friendly. read more

Omg props to my Honda dealership! My car battery died today. Their third party AAA was going to be 3 hours to jumpstart my car and by that point Honda would be closed. I called the dealership back and asked if there was any other way I could get my car jump started today. I told them I have an infant and need to be home by 6 for bedtime. My service rep Jordan called back promptly and told me he would have two guys come to my house, jumpstart my car, take it to Honda, repair it AND drive it back to my house today! He said he knows how hard having an infant is and he hopes we have a merry Christmas. SOO NICE! read more

Very unhappy. I have bought 2 cars from DW,the last dec 2017. I quit going to them a few years ago because I guess they thought I was too stupid to keep up with service records. I love Hondas but service dept sucks. Anyway, I get regular maintenance (oil changes,etc) until warranty expires,from dealer. Had my 2nd oil change/tire rotation today. I knew from last time a rip-off ($70) So I asked about coupon. When told there was none, Ghan told me that with new car purchase,I got 2 free ones up to 24000 miles or 2 years. I didnt get last time because not told about this. I made a point to get his name (how many Ghans do you know) Today, the tech helping me couldnt find anything about rhis. I told him Ghan's name. He seemed dumbfounded. Who is Ghan? Uh,he's in call center dept.... Once Ghan came over, he tried to deny the conversation ever happened. Ummm....nobody is that stupid. Unfortunately for you,you have an uncommon name. Yeah it didn't help your case I am not going to make scene in waiting room. I would rather play it forward and warn others. Oh and Brandon the tech was very pleasant. Thanks for $14.00 off coupon. I am not buying another car from DW ever. And I am tired them trying to take advantage of me read more

This is an updated review. I'm keeping the important parts of the review I wrote this morning in tact as it still happened; HOWEVER, I will say that ultimately the general manager did "make things right" and gave me a call himself to genuinely apologize for what had happened. He listened, empathized and proved that Darrell Waltrip is still committed to integrity which means a lot to me. Mistakes do happen and all I wanted was to know is that they were willing to acknowledge it and honor our agreed upon deal in a way that felt fair. Long story short, they told us they had vehicles they didn't even have in stock - but then weren't willing to get them. When we found the one we wanted for the price we wanted to pay we signed all the paperwork, then they made us pay $1000 more for a mistake they made and didn't eat the cost. And the final transaction was nowhere near smooth. We signed ALL the paperwork before we were told - "OOPS - the price is actually $1000 more. Just sign here." Honda ended up giving us a $500 discount on a warranty and threw in a 2 year oil change. The finance guy was kind enough to agree he'd arrange to fix a small ding and some paint on my husband's CRV that we bought there previously (that first experience was great which is why we came back). Today (the day after) is when the general manager called to discuss the details of what transpired and he honored the original deal by offering to cut us a check of $500 to make up for the $1000 mistake. He was very calm, professional, not condescending, and I felt like I could trust him. If you go to this dealer, I would recommend you do your own research thoroughly and during the final transaction keep checking to make sure you are talking about the same car each step of the way. read more

I absolutely dislike Darrell Waltrip Honda service department. If you're that busy then hire or expand for shop I'm having an issue with my car and I come in at 1 o'clock on Saturday they don't close till 4 o'clock on Saturday and they can't check out my car that keeps dying on us and us having to call roadside assistance. This is not the first time either that I had an issue with one of my cars and bring it in and they can't get to it. You can't help when your car breaks down and you can't make appointments around your car breaking down. In addition when I arrived today I sat in the service bay in my car for a good 10 minutes, so I said I guess I need to go in but then stood there for another five minutes while people were tapping on their computers. I never had this kind of service when I lived In Murfreesboro when it used to be Reddell Honda. But I have to go back there because it's he closest and where I bought it. read more

Crooks. Their service department is a joke. They keep you waiting at least an hour, no matter how few customers there are, and then come at you with all of these suggested repairs. And they try to upsell you HARD. I should also mention that you should never buy a Honda from these crooks. They will upsell you and add fees until you don't know what's what. Purchased my first Accord here, and I will never ever do that again after trying some other local Honda dealerships. Go to a different Honda dealership and compare, ol' DW is out to rook you and empty your wallet. read more

Went here after my fire blew out on a road trip. We called ahead and were told the wait was an hour compared to a closer dealership in Nashville where the wait was 2. We showed up and we're immediately greeted by a service representative. It took about 15 minutes to check us in which was a bit on the long side. All we needed was a new tire and we were quoted an hour 15 minutes. The repairs took almost 3 hours. No one ever checked in on us. We went back after about an hour and were told 15 minutes. Two hours later, our car was ready. Turns out the back tire needed a minor repair also, but the service rep should have informed us of this. Waiting room is nice - clean bathrooms, comfy chairs, a TV, magazines, free coffee, vending machines, and even a kids area. Someone even came by and offered us complementary popcorn and water! As far as car service goes, pretty standard but slow on repair time. Bottom line holding this place back from a 5 star review is their service time. read more

I received a flyer in the mail from Darrell Waltrip Honda, and one of the coupons on the flyer was for a $14.95 oil change (originally $24.95). The flyer also stated that if I signed up online to receive their emails that I would receive another coupon for an additional $10 off making my oil change only $4.95. What a deal! Once I registered online, I received the additional $10 off coupon by email. I made my appointment. Everything was in place. However, this morning I realized that I had misplaced the coupon that came in the mail, so I called Darrell Waltrip Honda to find out if I was going to need it or whether they would honor the coupon (the flyer stated something about having to bring it in to get the $14.95 oil change). The woman I spoke with told me that they WOULD NOT HONOR the coupon unless I brought it with me, so I promptly cancelled my appointment. Since the flyer had my name and the year, make, and model of my car on it, I assumed they knew about this promotion and could confirm that they had sent this particular flyer to me. The mail flyer was only worth $10 off, so I figured they would honor it to make a new customer, but I was wrong. Darrell Waltrip Honda would have had a new customer today, but they turned me down over a misplaced $10 coupon. read more

Very pleased with my new car purchase. The salesman wasn't pushy, but it did take 4.5 hrs between saying "Yes, I want the car" and finally driving off the lot with it. However, the dealership has stellar bonuses when you buy a car from them and there were no surprises in the final paperwork. Got an excellent car for a very good deal. Updated review on 5/26/14: I recently went to Subaru and Beaman dealerships with a friend while she bought a car, and now I can say, that comparatively, Darrell Waltrip is a 5 star dealership - as good as it gets! read more

Very friendly staff! I didn't feel pressured by sales staff at all. I went there to test drive the new Passport and my test drive felt more like hanging out with someone who knows about cars and just happens to work at a Honda dealership. Very relaxed experience. Highly recommend! I also have been taking my Honda here for service the last 2 years and always received excellent service. read more

While the service reps are friendly and mine kept good communication with me, the repair prices here are outrageous. I needed a new compressor installed on my daughter's CRV. Did my research and found that people had this work done by their dealerships for anywhere from $1000 to $1500. I had already gotten an estimate for $1800 which I thought was too high from another independent repair shop. Took it to Darrell Waltrip and was given a quote of $2,268 for the same repairs. They charge you "retail" prices for parts, even though you can purchase them elsewhere for much cheaper. These parts prices are inflated and obviously a huge profit maker for the dealership. Based on a labor rate of $139/hour, the estimate included 5 hours of labor. This is about a 3.5 hour job at most- I removed the compressor, dryer dessicant, and expansion valve today in about 2 hours. This included flushing the lines, and evacuating the system. I'll have about $250 in parts and about 3-4 hours of my labor to repair. For 10 times more, the dealership (i.e., stealership) will do the work. No thanks. Last time I'll consider them for repairs. Part II So while my car was there, they indicated it needed a new air filter and a new cabin filter (I'm sure they recommend this on 90% of the cars that in). The prices quoted were $63 for the air filter and $78 for the cabin filter for a total of $141. Really??? A couple filters that cost about $10 a piece and 5 minutes to install both? Part III While there, they saw a rear strut was leaking oil. Price to replace both rear struts...$991. I have replaced struts on 5-6 cars previously and ended up purchasing the struts for $150 and took about 2 hours to replace. 2 nuts and 1 bolt later, these were installed. This place marks up parts prices, pads the estimate by adding a "Misc charge" of at least 10% of the labor, and has high labor charges. I did not want to fool with the repairs myself, and was hoping I could get a fair estimate....boy, was I naïve. There may be dealers out there that are fair with their customers....but this is not one. read more

SERVICE CENTER REVIEW: Pretty good. I've had my car serviced here many times. I am a car guy and do lots of work myself, so let's just say I have a finely-tuned BS detector. These guys have not set it off yet. ISure, they recommend maximum service, but they are in business, and it is a dealership...) They do what I asked them to do and don't argue with me about the need for superfluous, additional services. They also have a shuttle, which is very convenient. Their waiting area is decent as well. read more

This review is mainly for one salesman, Quanda (or "Q"). I came in with the intention of leasing a 2016 Honda Fit, but I also wanted to check out a used 2015 Fit. Quanda was extremely patient and straightforward with me, and he event went so far as to bounce back and forth between the used car dealership and the main dealership (they're just down the street from each other) to show me all of the possible options. I expected the sales people to be a bit pushy, and since it was the last day of the month, he definitely did try pretty hard to make the sale. That being said, I never felt uncomfortable or like Q was lying or exaggerating. In fact, he eventually just asked me what I wanted to pay each month and did everything he could to try to make it happen. Once the negotiating was over, Q was back to joking around with me and my boyfriend, and we really appreciated the way he made the process enjoyable and much less stressful than the usual car dealership scenario. If you're looking for a Honda in Nashville, it's well worth the drive out to Franklin to work with Q! His name even rhymes with Honda, and if that doesn't show you that he's a born car salesman, I don't know what will. read more

All in all good experience buying my first car. My car salesman David Jenkins was very knowledgeable about the cars and provided great service. read more

Never in my wildest dreams did I think I'd find myself writing a review about a car dealership--let alone a positive one. And yet here I am. You read so many horror stories when it comes to buying a new car, from the bait and switch routine to the late surprises to a painful haggling process. My experience at Darrell Waltrip was a pleasure. I came into the building having done my homework and being very well-informed, and I know some dealerships abhor dealing with customers like that. Both the sales rep and the finance officer with whom I worked were extremely nice and professional. I was in and out in about 2.5 hours, and that was with them making some changes to the car while detailing it. Every dealer offers their own perks. A couple good ones at Waltrip are the free car washes and the "NQA" (no questions asked) policy of taking care of the car, bumper to bumper, for the first year. Their oil changes are priced among the lowest in the city, plus you get the usual Honda inspections with them. And, it's a big lot, so you're able to evaluate a lot of your various car choices. I'll be giving Waltrip 5's across the board when I get their customer satisfaction call from Honda, but there's only one thing preventing me from giving one of my (few and far between) 5-star ratings here on Yelp. Waltrip's doc fee (currently $599) and some of their accessories are priced on the high side, and many cars on the lot come prepped with those accessories. In and of itself, none of these things are bad--after all, the only thing that matters is your "out-the-door" pricing--but I can see that being a bit frustrating for a potential buyer who doesn't know the ropes going in. None of that is a big deal in the grand scheme of things, though. For now, I'm extremely pleased with my experience and will heartily recommend Darrell Waltrip Honda to friends and family looking to purchase a new vehicle. (And, I'll write a follow-up review further into my ownership period.) read more

Other reviews are for other departments, but I bought a car here this weekend and had a wonderful experience. I would recommend Michael Goyer--he was realistic, kind, and relentless in our positive customer experience. Although the process took at least three hours, I don't think he was working on other customers or focused anywhere else. And, when he was busy--arranging for the business department, pulling cars around--other employees would speak with us, and again, they were all extremely nice and not pushy in the least. I purchased from them because they had the car in stock that I wanted, but I would recommend anyone to shop there. And, when I'm ready for my next Honda, I'll be back to work with him. read more

Went in for an oil change. I'm new to the area and happened to mention that so my service guy walked me into waiting area, showed me around and gave me a tip that their free car wash is available after services but he went ahead and had it done for me. Before I left, he made sure all dashboard lights and alerts were back to normal. On my rear view mirror was also a quick appraisal for my vehicle that would be good for 7 days. We actually are looking to trade in so it was convenient and good-to-know if we decided. Service guy also made good conversation and was very genuine. As well as the receptionist. Overall very nice people! I would definitely consider purchasing through Darrell Waltrip Honda and will be back for routine oil changes. Estimated wait time was accurate at an hour. 4 days after the service, I received a Thank-you-for-your-service call with a number to the service manager if I wanted to follow up with any questions or concerns. Overall I'm super satisfied! read more

I say 1 star because --- I didn't know whether it would post with zero stars. I am just leaving the Darrell Waltrip dealership. I am actually shopping, not just browsing, for a new Odyssey. We were outside 10 minutes. No one showed up to help us. So my 2 sons and I went inside to look at the showroom van. We passed 1 employee (person wearing Honda ID) leaning against the wall next to the receptionist looking at his phone. We passed an enclosed office with employee in it. Passed a desk area with 2 employees sitting at their desks (not on their phones). We thoroughly investigated the showroom mini-van. We did have questions that we would have liked to have answered. After 15 minutes of our own self-service, I decided enough is enough!! If I do buy a Honda, it won't be from this dealership. I don't want pushy, but WHAT THE HECK?? read more

Great experience in making a trade for a used CRV. Betsy was our salesperson and was not at all the typical "uses car salesmen" stereotype...not pushy at all. I give 3 stars only just because once we negotiated our price (which they will work with on and strike up a good deal) it took a good while to finalize and have my car ready. Would definitely recommend and do business with them again. If you have kiddies with you they have a kids play area as well. read more

I've had my car for 4+ years now and although I didn't buy it from this dealership since I've moved to this area I've used this dealership primarily for all my service and even now my that car is finally out of the extended warranty. I still use this service department as a result of the great service by Kwamé Okraku. I cannot say enough good things about how Kwame. He treats his customers like gold and he is a clear credit to the service department at Darrell Waltrip Honda if it weren't for Kwamé I wouldn't be looking to service my vehicle at the dealership any longer but given his amazing customer service and support I probably will bring my car back there as often as I need to, they will be my first choice read more

I bought a Honda Fit when I moved to Nashville, and I had a great experience with the Sales department! I also bought an oil change package, because I appreciated the idea of having all my car maintenance in one place. While the sales department is lovely, the service department is a bit of a mess. For several of my oil changes, I've waited several hours after my appointment time for my car to be done. (I didn't realize that 3 hours for an oil change was atypical!) Most recently, I brought my car in for recalls and oil/air filter changes at 8 am on a Friday, and was told it would be done by the end of the day. That was pushed until 12 pm on Saturday, and when I came by at 2 pm on Saturday, they hadn't even taken the car back to begin the repairs! The manager I spoke to, Josh, offered me a "really good discount" on my services. I made the 40 minute drive to bring my car in another day, and when I came back to get it, I ended up paying $240 just to change the oil and air filters, and rotate the tires--the "really good discount" was 20%. I feel disappointed, because I had wanted to maintain a good relationship with the dealership, and come back for my next car. It's not worth trying to navigate the service department, and I wouldn't recommend Darrell Waltrip Honda to friends. read more

I cannot convey the skepticism that I have always had towards "traditional" at dealers. Lets face it, their reputations have been horrible. Remember Bill Heard? Furthermore, as a former employee of Carmax for almost 4yrs, I was used to the easy way of buying a "certified" car. I don't mind admitting that I was dead wrong to be cynical and skeptical. My salesman Greg Schmidt was fantastic, likable, and patient with me & my two screaming kids. He made the process more simple than when I bought a car from Carmax. One word on Carmax for a moment: they are NOT the best deal in town and their cleanliness and "certified" quality is marginal, from my experience. Anyway, we bought an Odyssey sight unseen, and I wouldn't hesitate to buy again. Greg has 24yr experience and it shows. I got the best deal on any low mile CPO 2011 Odyssey EXL RES following a nationwide search (Carmax, cars.com, etc). I didn't have to haggle. I'm thrilled to say I was wrong, Ol' DW is the way to go for a Honda & Greg Schmidt should be your salesman. read more

Service Department---Went in to get my brakes fixed after hearing a grinding sound. Was upsold on nearly everything possible. Went with a tune up because it had been a while. I was told it was going to be a certain amount total. Quite a bit, but I was planning on it. Then it got frustrating. They said the brakes were completely shot ( I was expecting this because of the grinding sound) but then they came up with some crock about my air conditioning, which was working absolutely fine. "Oh, if you had waited a week, your air conditioner would have blown!" They saidf that they had already drained the Freon so the car wasn't drive-able. THEN THEY DOUBLED THE ORIGINAL ESTIMATE. I would have definitely taken it somewhere else to get both the brakes and the AC looked at for a second opinion. I'm waiting to pick it up today and am very skeptical over the entire AC condition. It sounds like they created the problem itself. The service man even said he was "shocked that a young guy like you would agree to the original estimate" leading me to believe that they thought that since I agreed to what was already a large amount of money, they could try to milk me for all that they could with made up issues. Not only that, but to wait and call me after nearly all of the new work had already been done and then say that the car was not drive-able so that I can't take it somewhere else for a second estimate is ridiculous. read more

I can't speak to the sales experience but the service department is a scam shop. All I wanted to do was get an oil change so I made an appointment. After taking 10 minutes to check me in they tell me it will take 50-75 minutes. I'm thinking that's insane but I'm already here with a coupon so I say ok. Then the service agent has the nerve to hand me a list of things that really "need" to be done around the mileage he thinks my car should be at - $900 worth. Most of it was inspecting parts along with 3 maintenance items. Unfortunately for these guys I'm not a sucker so I know this is at least double what anywhere else would charge for that service if I even wanted it. An hour and 45 minutes later, still no car. Never, ever again. This is the WORST Honda I have ever been to. read more

Bad service center. 4 hours longer than expected, quoted 1,000$ more than online ad and comparable dealerships nearby. Waste of time.

I was not wanting to drive all the way from Nashville to Franklin to purchase a car, but I must say, the drive was worth it! I have been looking to lease a car for a while, shopping many different brands (Mazda and Toyota mainly). However, the quotes from the finance managers at these other dealers just did not add up, in my opinion. I would always look at the lease specials offered online from the manufacturers, and use that as somewhat of a basis to price the car off of. The quotes would always come back around $50 to $100 a month over what the lease special was online. I decided to give DW a try. I had already gone to Crest Honda, but their quote was outrageous compared to what DW offered. My primary contact was Larry Velarde, a Customer Care Specialist. Larry, along with Jean (Coach) Rollins, one of the Sales Managers, were able to send me their best and final price, right off the bat. They even threw in 6 free oil changes and tire rotations, along with free car washes whenever I was in the area. The lease quote on the 2016 Civic LX was definitely in line with what I had seen on Honda's website. Actually, it was even a bit lower. All of this communication was done over email, so I had not even stepped foot into the dealership yet, which I really appreciated. My mother and I decided to go in on Saturday, May 28. We went in around 7PM, and they were still more than willing to speak to us, even though they close at 8PM. We were greeted by Howard Becker, a Sales Consultant, whom I highly recommend. He asked for my license, and was able to pull up all the emails that Larry and I had sent about the quote he had put together for me. I only wanted to look at the car that evening, and if I was still interested, I would come in that Monday, Memorial Day, and finalize the deal. I came back on Monday and did it! Needless to say, I am more than happy with the level of customer service the DW Honda has to offer, along with their fair pricing. I highly recommend that if you are looking to purchase a new or certified Honda, Darrell Waltrip is the place to go! read more

I definitely won't be coming back here. Long story short, I scheduled an appointment online to have the transmission and differential fluid changed on my pilot. I arrived on time, and I was told it would take approximately 2 hours for completion, I also said I wanted an oil change, but " full synthetic". He said it would be $20 more, I said okay. When it was finally done and I was ready to check out, my advisor(Brandon) give me the total cost, which was double than what I expected and paid for in the past. I asked him what was all done, he said, "they completed a transmission flush instead of the regular drain and refill". I told him that's not what I wanted or asked for. He went on to stay to say "it was good for the car and whatever", like I'm some kind of idiot. First of all Honda doesn't recommend doing a transmission flush and secondly, its almost triple what you would normally pay for a standard transmission fluid change. On top of that they didn't even do a full synthetic oil change it was just a blend. I didn't have time to agree with him because I was already late for an appointment, but I have the email showing what I originally asked for, so I'll be calling my bank soon. Update. I never got a call back or anything. I sent an email 2 weeks ago, but I haven't heard back. This company wants people to think they really care by responding to negative reviews, but yet they never follow through. read more