Avoid this HVAC company. Darrow did a shoddy job installing our A/C a few years ago and it has been faulty and unreliable ever since. In the middle of the hottest days of the summer it will suddenly stop blowing air, then start up again hours or days later. This started since new. Every time we call them to come out they take days to make it, then have no idea what's going on and claim they can't fix it because it's working fine again. It got to the point we just stopped bothering to call them. Finally, last week it stopped blowing air and would not work for several days. We called them to come out QUICKLY to see what the issue might be, but once again they delayed and it was working by the time the tech got here. So he left without doing anything. Well today it quit again and we are just done. The tech was just here the other day and FAILED to fix it, but they STILL won't send out someone while it's broken. They are going to make us wait and sweat several days again. It's hot as a pistol in our house and with COVID we have to work from home. I'm sweating and shiny through all of my meetings and losing sleep from the heat. I'm calling someone else tomorrow. NO MORE DARROW! read more

I've been working with Darrow many months now, directly with the owners and inner team, and I can say from experience that they are easy to work with, they care about quality work, and David is super nice and so is Cory. The whole team has been a pleasure to work with. I've never had a problem and I've been working closely with them in the process of working on their website and online presence. They have been doing HVAC for decades and their experience in the field is deep and specialized. They are truly experts in their field and the people at Darrow have seen and done it all when it comes to HVAC services for business and residential. I highly recommend Darrow Heating and Air Conditioning. read more

Darrow Heating & Air Conditioning - darrowac.com - Heating & Air Conditioning/HVAC Near Me - North Hollywood, California

I needed a re-charge of my AC unit. Cory came out right away and not only serviced my AC unit, but also explained to me all of the process. He then checked out my entire Heat and AC unit to make sure everything was in great shape. I definitely recommend this company. Thank You Cory! read more

I've had horrible experience with this company over the past 10 years! We were contracted with our HOA community so every year we had to renew the contract and pay them $110 for nothing! They would send a renewal for winter & summer maintanence twice a year. We had air conditioning problems since day 1 when we moved in, and they never fully repaired it. It would work for 1-2 months and than break down again. We never had AC working during the hottest months, and with a 2 story house it was unbearable! We called and complained several times, but of course they never came through for us. On many occassions they would tell us we needed certain parts, or this needs to be replaced and than send us a bill for the labor and parts even though they never got our unit in working condition!! This is a horrible company who is just out to get your $$$!! It finally ended when they quoted us that our unit needed to be replaced for $14K!! I think not, they didn't even consider giving us a discount or finding a replacement unit after we spent so much with them over the years. Horrible service, horrible customer service, and they just don't plain care! I highly advise to stay away from this horrible company!! angry and dissapointed customer from Village Green Community! read more

Darrow heating & air came on time to install a new NEST thermostat and do a maintenance service for my AC getting it ready for summer. They cleaned AC coils, tested the system, changed filter, etc. They were very respectful of my home. Cory was so calm and very informative about downloading the NEST App, and explaining how it all worked. He provided the actual performance numbers of my system and explained how they measured up on efficiency. It was a great experience. I had used them at my other home for years for maintenance and other reconfiguration of my AC and ducting work. They are a quality family business with fair pricing. Thank you Cory! read more

Darrow came highly recommended by my real estate broker and so I decided to utilize them. They greatly undersized the size of the HVAC unit they recommended. The installation was done in July of 2018. Mike Ojena came several times to measure the air coming out. The unit after being on for 8 hours could not cool down 1 degree when it was 100 degrees inside. He said he would speak to the Darrows but I never heard back. In November I received a collection letter from them saying that I had told them I was making an addition and that they calculated the size correctly. Who in the world gives a quote and installs for what could be instead of what actually is. I have a house thats is about 2500 square feet with lots of windows that are original and they only installed a 3.5 ton unit. Currently the HVAC unit only cools the bedrooms but the rest of the house does not cool down. Mr Ojena never spoke to the Darrows only told me that I did not respect his judgement and that the Darrows don't sue people. Darrows only gives lousy service and their salesmen are downright condesending try to take short cuts such as using the original heater ducts. They changed out the ducts so that air flows from the top but never remedied the situation just did not want to deal with me. He only gave me a small discount and was unwilling to remedy the situation. Now I have to get someone else and install an additional HVAC unit. Stay as far away as possible from this company. I am going to write a letter to the contractors board. read more

I have been using Darrow for many years. They provide excellent customer service and their technicians are extremely knowledgeable. I was having Heating problems and they came out the same day and worked on it. There still seemed to be a problem and they came right back out and took care of it. The technician gave me a couple of options and we agreed on what to do next. I am always very happy with their great service all around. read more

I spoke with Toni this morning regarding an HVAC issue. She was a wealth of knowledge and extremely helpful. I am a Realtor trying to assist a seller with their hydronic heating system, which is something new to me. Toni took the time to explain how the system works and pointed me in the right direction to get this taken care of for my client. Customer service like this makes all the difference in my book. I will recommend Darrow to anyone who is looking for HVAC service! read more

This company is incredibly unresponsive. They did install new air-conditioning for us, but, we've requested several service calls to improve the circulation which we expect to have to pay more and yet cannot get service read more

I just received OUTSTANDING service from Michael at Darrow Heating and Air Conditioning. He came out to service my a/c and was very polite, very knowledgable and took the time to explain to me exactly what he was doing to keep my a/c working efficiently through the summer months. As a resident of the valley, I can't live without my a/c. I'm so happy I finally found a company that sends out servicemen that take pride in their job. Thanks Michael and thanks Darrow Heathing & Air for getting me an appointment before the upcoming heat wave! read more

We inherited Darrow HVAC when we bought our house a few months ago and even signed up for an annual maintenance contract. Our central AC stopped working in the midst of a 105 degree day and we were shocked to find out that Darrow has no "after hours" access!! It seems sales and installation is what they're about--not interested in servicing their customers! We canceled our contract with them today. read more

The best around They have been maintaining my AC for the past 20 years....and it is still working great The service is great and the techs are very personable Highly recommended read more

The original, old air conditioning/heating system in my condominium began to fail recently so, upon the recommendations of other condominium owners, I consulted with Darrow Heating & Air Conditioning Corp. They did a very thorough inspection of my system and presented me with options. They were very knowledgeable and helpful and patient with my concerns and questions. They never pressured me to purchase a new system and offered information on attempting to keep my old system operating if ,that was my choice. I was seeking an energy efficient system at a reasonable cost that would save me money, and I asked for their recommendations. After reviewing and researching their information, I had them install a heat pump system. The installation was clean and efficient, and they were indeed correct, my electricity bill was reduced 50% and the system works amazingly well. They contacted me numerous times after the installation to make sure everything was working well and to let me know they were available if I needed them. I couldn't be more pleased!. I have and will continue to recommended them to others. read more

This is one of the most unresponsive businesses I have dealt with. Last summer they installed a/c in our home. On the first day we used it, one of the rooms stayed at 80 degrees and the rest of the rooms were freezing. They promised to come out and when they did they said we needed to replace some parts. We have called several times to see when this could be done and we are always told someone would get right back to us. They have not. We spent a lot of money putting in the a/c and it still doesn't work properly. read more

Worst customer service I have ever worked with tons of people in office. took them 5 times to check my AC and kept promising the days they will be there to fix and never showed up. after numerous calls to them and numerous and 5 trips to the house promises they went to fix on a friday said cant repair have to freeze the lines, I pleaded they please fix asap they said Mon , Tues , Wednes, at the latest. I called Wednesday and Mike said sorry can not do until 2 to 3 weeks. All appointments that were made were not kept and no phone call was made by Darrow Co. telling us that they can not keep the Appointment. Worst customer service I have ever delt with. read more

I had difficulty scheduling an appointment for maintenance with this company. Not once, not twice, but every single time. I am a working person, and would schedule as far in advance as possible to get the earliest available appointment. As it turns out, the maintenance crew doesn't like traffic (who does?) and just couldn't do it. Their office is in the Valley and we are in Los Feliz and they did not want to drive to my house in rush hour traffic. If I wanted to use them for maintenance, I had to either be late to work myself to accommodate their schedule, or use my vacation time. A few times it worked out because I was home on maternity leave, but otherwise, this just wasn't a workable situation. I stuck around for a while trying to make it work because honestly, my air conditioner isn't something I think about until maintenance time comes around, so I would just deal with it. I'd make a note to self, but time always got the better of me. I think that this is poor customer service. Their commute to my house is the same as my commute to work and my husband's commute to work. It's just not that big of a deal. I guess they are a big company and don't really need my business. read more

I had an awful experience with this company. Ron came to fix my air conditioner. He was here about 6 hours and he had an attitude all 6 hours. They replaced the motor in the blower unit (and yes it works) but, when he was finished I asked for an itemized bills, I wanted to know what they charged per hour for labor and how much the part cost. I didn't think this was unreasonable as all contract work I've ever had done I've gotten an itemized receipt. You would have thought I was asking why the moon was blue. He asked why I was doing this and that I needed to talk to the office. I spoke with Suzie in the office. She told me she couldn't give me that and didn't know how much the motor cost. How can you bid a job without knowing what the parts cost? Doesn't make sense. She was extremely rude on the phone. I paid my $1400 repair bill, and Ron, the repairman, told me he was leaving with a "bad taste in his mouth". What? I just paid you $1400 and dealt with an attitude all day, with a temperature of 93 degrees inside my house, and HE has a bad taste in his mouth? The motor was new, I should get a warranty for that part, but no, I didn't. I think this company has a lot to learn about customer service. Take my advice and NEVER use this company. Even if it's 100 degrees in your house, look elsewhere. I can't even believe a company that treats it's customers this way is still in business. read more

We've been with Darrow since 1992, since they installed our air conditioning system. The installation was done very well and their service has been excellent during the 23 years since the installation. They come twice a year to service the unit. When they have to do repairs, I never have any doubt about the need to have the work done, the quality or the cost. Recently they had to do a repair. They quoted me two hours to do the job, but finished the job in one hour and that was all they charged me for labor. I totally recommend Darrow. read more

My Bryant unit, which was chosen by this company, needed a very expensive repair before I had even finished paying it off! Original price with install $7100. Repair: almost $2000. Took less than five years, so it would have been more expensive if the part hadn't been under warranty. Reaction from the customer service person? "Well they don't make things like they used to." Wished I had done some online research before I trusted them - Bryant was rated 44 out of 67 on a reviewer website. read more

I have used Darrow in the past and they completed the work in a timely manner.

We have used Darrow Heating & Air for several years now. They installed a new unit for us about 8 years ago. We have had a few issues that have been resolved and taken care of immediately. The staff is very friendly (Suzy is great) and we have liked all the repair people. What's nice is you usually get the same person and I feel comfortable with them in my house. They always arrive when they say which I really appreciate. I would recommend them 100% read more

Darrow didn't waste time with unnecessary salesman rhetoric or attempts to sell us what we didn't need. The sales rep, Michael, was knowledgeable and he cared enough to answer EVERY question and reply to emails and texts in a timely manner. He offered us a very fair rate that sealed the deal. The crew --Sal and Anthony-- showed up on time, were polite, exhibited extensive knowledge, cared that we we were happy with the esthetics and worked very hard to complete the job same day. The work involved replacement of a furnace, coil and condenser plus the servicing of the old furnace and condenser for the 2nd story (a furnace that other companies wanted to replace, though it is not a necessity at this time). Darrow saved us time and money. The cleanup was done meticulously and we would not hesitate recommending Darrow Heating & Air Conditioning, a 48-year-old family owned company. We are grateful for the service and demeanor, and appreciate the pride the team obviously take in their work. THANK YOU! read more