My family and I lost our flight to Aspen, Colorado simply because TSA had only ONE slow officer…read morechecking a long line of passengers. If you can, please replace these officers with robots instead. At 08:45 I got in line and 09:48 we were checked finally. Also American airlines gate (E 32) was 4 miles away, I am sure AA sold our ticket with profit and we had to be rerouted all over the country. Customer service was horrible and didn't seem to care at all about this situation or their jobs in general. Customer service lied to us about the destination we were rerouted to, said it was only a 48 min. drive to our destination, was actually 3 hours away in the dark and had to drive through the icey mountainous roads, and pay over$300 for a rental car. Putting my family in danger.... Was not compensated the money either for the previous tickets. Never going to Dallas ( the construction nightmare city of Texas) or use American Airlines or DFW ever again. Horrible service and experience.

This is a great lot for a ride to the airport!…read more It's about 3 min ride. You can transfer off the textual to the dart for a ride into Dallas or take this train into ft worth . My only complaint is they don't ha e restrooms at the station ... why not a porta potty?

I booked DFW Blacklane to pick up my daughter and her husband after their wedding on 3/15. Ibrahim…read moreshowed up early and ensured everything was perfect! He was professional, friendly, courteous and my daughter and son-in-law told me the car was perfect, and Ibrahim was delightful. Could not be more pleased. Ibrahim and his operation in DFW is top notch! I will definitely be using Blacklane again!

oh, I was going to reserve a ride to the airport with this vendor and he responded so quickly, and…read morewas so courteous that I was sad that I could not use the service we were looking for something a little different than what he had to offer but if you need a ride anywhere, this is the guy he's very prompt to respond and very kind and informative with his answers so I'm gonna give them five stars, a moon, and a planet

Decided to downgrade my rating. I can't go any higher than two stars for one basic reason: No…read moreamenities. You are about to get on a train, your ride time may be another 30 minutes, min, to a station with a restroom (West End Station has a restroom, and a McDonald's with a restroom). Now I can understand why no vending machines, as we are not to eat on DART (Yeah right!), but how about a water fountain at least? Well maybe that's not a good idea since there are no restrooms. Bottom line: You have been warned.

After dropping off the truck we rented from the uhaul on Harry Hines, we walked to buckman station…read moreto come home. While at buckman station a man comes to the side where my son and I were sitting. He was beyond pissed off. Making the motion as if he wanted to hit the brick wall. More then once. There was a dart Officer there. She saw him. She then gets up and walks to the other side of that wall that divides the seats. As if to say well I didn't see him. Aren't they suppose to "address" that sort of anger displayed by people? I felt as if we were in danger. And she just turned her back. What the fuck is she getting paid for? To look pretty! I searched my purse for the pepper spray. I also carry a stunt gun should I need it. I am a security guard. I would have gone up to him at least to try and calm him down. So as not to give him the chance to take it out on anyone there. But she went to hide. I kept looking for her, I couldn't see her around anymore. How fucking disappointing from Dart. I hope to purchase an automobile so we can minimize the dangers from people who get "that" angry! Thx for having your patrions backs dar Dart is pure BULLSHIT!

Several years back I moved my in-laws entire house from Japan to Dallas. The movers told us it was…read morethe largest move they had ever done for a move from Japan to Dallas. The first surprise was the speed. They picked up the items in Japan on November 20th and called us on December 23rd to tell us our items had arrived. We must have gotten very lucky with the shipping containers. Now the fun part comes with the unpacking. I unwrapped $1 Target candles that were bought in Texas, taken to Japan, and now were being shipped back to Texas. Each was wrapped carefully and looked as good as new. They were a little too thorough when they packed up a 1.5'x 4' kitchen vinyl remnant, a pile of old new papers, and a half used roll of toilet paper. Everything came back with no damage.

I do pre-paid parking all the time and park in Express North. I have had very few problems over the…read moreyears and they have all been rectified promptly and professionally. I think that Express parking is the best option at DFW airport. Reasonably priced, covered parking (although the car still gets dirty, I don't worry about hail damange when I'm gone) with car-to-door service and the driver will even load your bags in the car on return. The lot is patrolled and I feel very safe there. The drivers are always friendly and helpful. I always recommend it to others.

Update - getting the refund. Not changing review any more. 2 stars is generous given how hard it…read morewas to get the refund. That I should have had to even apply for it is bad enough. Earlier update: After finally getting the email to contact them finparkingrev@dfwairport.com I got a good reply. I had to call their number many times because the recording said the email address really quickly as if you should already know it. Their online refund system doesn't work well and they made it hard to contact them if it didn't work. Will see when I get the refund. Previous review: NEVER!!!!! 0 if I could. Prepaid parking. Got billed anyways on my tolltag as if I hadn't prepaid there. So paid TWICE. The portal says that it found a similar request. But when I check on it, it said there is no request. It said to make the request. I did again. And I got the same message "The system found a similar request". There is no contact information on their refund page. HORRIBLE. I DON'T recommend. I come here to warn other people and to hopefully get contacted. But unlikely given the large number of bad reviews. If I get help, I will gladly change my review. If you don't see a change, then I was never able to get the $320 refund I was changed in addition to my pre booking charge.

I have used this train several times and the train is always clean and Free of homeless free…read moreriders. They keep the trains on time and you can set your watch to them. Very clean inside and great people working on the train. You must try this line if you get the chance. You will be happy.

Compared to DART this is a worldclass operation. Trains are much, much more comfortable and there…read moreare conductors and other personel that make it feel magnatudes safer than DART. Fare machine issues but usually at least one is working unlike DART. Cheap too. $2.50 to downtown Fort Worth. The old T&P Station is getting worked on and it is interesting. I try to utilize public transportation when I travel and this system and it's sister the TRE from Ft. Worth to Dallas are top of the line in the PT world.

They left my mother-in-law stranded at the airport and the a**hat had the nerve to backtalk her…read more The whole problem started because they wouldn't pick her up where they needed to and then got mad when an airport attendant told her she couldn't walk into an area and relayed that to the driver. She's elderly and shouldn't be walking BEYOND the pickup point anyway. Driver hung up on her and yelled at her. Wtf. W.t.f. Then the supervisor couldn't figure out how to get a replacement and wanted to stay there three hours until he could get someone else. Is that how you treat a loyal customer who has used you for nearly a decade?

After traveling all day, we were greeted by the rudest driver, Foley A, I have ever encountered. He…read moredid not pick us up curbside. Instead, he emerged from the parking garage with a sign bearing our name. When I greeted him letting he know we were the Burch, he said wait a minute and walked right past us into the terminal leaving us standing on the curb for an additional 10 minutes. He did not say hello. He did not say, I will be right with you. He said wait a minute. I paid 150 for a car service so that I would be able to leave the airport hassle free as soon as I arrived. Not to be told wait a minute with no apologies after he returned. Then in the car he proceeded to drive without saying one word. Not one word and basically just dropped us off with a hurry to get back in the car. I have used this service before but probably will not use it again for fear that this is the acceptable behavior and culture of this agency.

Five stars all the way!…read more We used this car service to take my daughter and her friends to prom, and everything was flawless. They were right on time, kept in constant communication, and made the whole process stress-free. The vehicles were spotless, and the drivers were incredibly kind and professional. Truly superior service--I wouldn't hesitate to use them again!

Needed a party bus at the last minute and DFW Ride saved the day! Communication was fast, booking…read morewas simple, and they were able to accommodate our party of 19 on incredibly short notice without any issues. The bus arrived complete with a red carpet and velvet rope experience, the driver was professional and friendly, and our group had a great time. Scott exceeded expectations from start to finish -- highly recommend DFW Ride!