I had a really frustrating experience with CarMax. When you first walk in, they definitely don't…read moregreet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall.

We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly…read moreout of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase.

got my car from them on 4/24/26 come to find out im missing almost half of my audio system and…read moretheyre trying to charge me for it

After finding out a hefty cost to repair/replace mice chewed wires under my Mercedes GLB at the…read moredealer which wasn't covered by the warranty because of negligence, I was forced to look for a better alternative. That's when I found Bloomfield Motors. They went above and beyond and fixed my car in a day for half the cost. Thank you very much.

I was looking for a used car for my college daughter and we found a great fit at Dan's. We worked…read morewith Brian (son of Dan in this family business), who after having been to so many other dealerships, was like a breath of fresh air. Brian was very open and honest and clearly wanted to help us make the right choice. Everything he said would be done to the vehicle before we picked it up, was completed. We had a small issue after purchase (no fault of theirs) that true to his word, was taken care of for us. I highly recommend checking these guys out if you are in the car market. We are extremely satisfied customers :)

I bought a car from them about 8 months ago now and within the first 3 months the car had a check…read moreengine light, I took it back to them to get it looked at and they said nothing was wrong, for months after that the light would come on and off regularly. After this every time I tried contacting them personally or their shop they never answered or called back. I recently had more issues with the car and found that parts in the car such as the radiator had been zip tied as a "fix". The car is now being inspected as it may be more damage than the car is actually worth and get totaled. I would be very careful buying a car from them as I had problems from the start, once your 30 day warranty is up on the car goodluck getting any help from them.

I would like to formally express my deep dissatisfaction with the service I received after…read morepurchasing a 2022 Hyundai Santa Fe for approximately $18,000, financed with extremely high interest rates. The vehicle was delivered with several issues that directly affect both safety and the minimum quality expected from a vehicle in this price range, including severely worn tires, a tire losing air pressure, and a malfunction in the parking assistance system, with a warning light appearing on the dashboard only hours after the purchase. At the time of purchase, I clearly explained that this vehicle would be used for a long-distance trip of approximately 3,000 miles to California, which makes the condition in which the car was delivered even more concerning. When I returned to the dealership in a respectful and polite manner seeking a reasonable solution, I was treated with a complete lack of professionalism. One employee in particular behaved in an arrogant and disrespectful way, even pretending not to understand me when I asked him to personally inspect the issue with me. It is unacceptable for a customer to invest such a significant amount of money into a vehicle and receive a product with evident safety concerns, while also being treated with disrespect instead of honesty, professionalism, and accountability. This type of treatment is not only harmful to customers, but also damaging to the dealership's own reputation and credibility. Businesses that fail to respect and properly support consumers after a sale ultimately lose the trust of the community and create a negative image for future buyers. My intention with this review is simply to warn future customers about the negative experience we had and to reinforce that every customer deserves transparency, respect, and proper support when dealing with issues that arise immediately after purchasing a vehicle.

We bought a Mercedes SUV from that place. Once we drove it off the lot we had major issue Les with…read moreit and have put a lot of $$ into fixing it. He is putting these cars on the lot for sale with so many issues that he just fixes it enough to get it off the lot , then when it breaks down it's on you. Terrible way to do business just to put $$ in your pocket while lying to people. I will never do business there again. Rocky told us that anything under $400 and he will fix it for free. When does a Mercedes ever have only $400 to fix them. It costs far more than that and he knew that when he said it. He should be ashamed of himself. Terrible business skills.

Buying my first car was made easy and hassle-free with the help of Hertz!…read more I went in with a car in mind, and was able to test drive it right away. The salesman who helped me, Tony, was extremely personable and explained everything to me before I committed to the purchase. He was understanding and patient, and was able to provide me with an affordable and reliable vehicle. The vehicle I purchased, a Toyota Yaris, is in excellent condition and I could not be happier. I highly recommend Hertz if you are looking for a gently used car at an affordable rate.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I've taken cars for repairs to Ziggy for years, and he is the most honest auto mechanic you will…read moreever meet. If he tells you that your car needs something, you can trust him 100%, and he'll get the job done quickly and affordably.

Fantastic job! I…read moretook my BMW to the dealership for covered maintenance, when they claimed that a timing chain needed to be replaced (and other work) at an exorbitant cost. I called around and a mechanic, who could not do the complicated job, suggested European Motors. He said that the mechanic is good and HONEST. Sure enough, the estimate was scheduled for two days and cost a lot, but was, almost 50% cheaper (thousands of dollars) than what the dealer wanted. He explained the process and showed me parts. When you find a reliable and honest mechanic, you've found a gem!

Buy your car here! Great cars, great service. Honest, and reliable. You won't be disappointed…read more I don't know why so many reviews are saying they are mean and don't help. I bought my Acura MDX here, the mileage was high, but it has been great so far. I noticed the 2 front tires were bald, so I mentioned it to the sister, and she told James right away. He had me come in same day and ordered 2 different tires, and put them on that week, no problem! Also, I mentioned a mechanical issue with the doors, he said give him a few weeks, he will get it fixed. James is very nice, and his sister even nicer. They offer warranty on engine and transmission and will work on the cars they sell as they know it's high mileage. I am not sure what happened with the other people, but I am very happy working with them. In the end, you get what you pay for, but at least they are willing to help.

High mileage cars for the price as alot of other dealers sell the same cars for with less mileage.read more

Complete scam Not only did I never receive the car I purchased and signed for. I am also stuck with…read morea loan for a car I never got. The owner tommie supposedly re Purchased the loan but the check bounced. I can't even get a hold of him please Don't do business with him he really is a scam artist. I will be suing as well.

Needed a new right front tire. Quadirs was my 10th stop. Professional, and friendly. Received my…read morenew tire, roadworthy again. Btw very fair prices. Highly recommended!!! Thank you, Gentlemen