This was my first and last visit to the Academy Sports location at Perimeter Mall in Cumming,…read moreGeorgia. Employees in one department went on break at the same time, leaving the department completely unattended. I requested to speak with a manager specifically to address the lack of coverage. I was approached by an individual who identified himself as the manager, "Chris." I calmly explained what had occurred and expressed my disappointment. His response was dismissive, sarcastic, and lacked any concern or empathy. When I stated that I would be posting a Yelp review regarding the experience, he replied "thank you very much" in a sarcastic manner. As I turned to leave, he began calling my name loudly and aggressively. I exited the store. I later contacted Academy Sports corporate customer service and spoke with an individual named Sev, who identified himself as a Customer Service Supervisor. I explained the entire situation. He expressed concern and stated that he would call me back the same day. I did not receive a call back. When I contacted customer service again, I was told that Sev had emailed me. It was later determined the email had been sent to the wrong address. Once I finally received the email at the correct address, I was informed that he was too busy to call me. This experience gave the clear impression that my complaint was not taken seriously and was simply dismissed. Customer service at both the store and corporate levels was disappointing. For comparison, I have shopped at the Academy Sports location in Cumming, Georgia, and received excellent service there. Unfortunately, that was not the case at this location. I will not be returning.

Visited Academy Sports Outdoors located at 130 Perimeter Center West Dunwoody, GA…read more Ricky was our Team Member today and he was very knowledgeable about the various products in the store and his Customer Service was OUTSTANDING. I'd definitely recommend this location for ALL your outdoor needs. They also sale clothing and shoes. The value is pretty good in my option. It was Ricky knowledge about the brands and recommendations for me. Thanks Ricky!!!!

I visited this location the day after the Chamblee/Brookhaven store, and the difference in…read moreexperience was wildd. Night & Day. The level of service at Perimeter is exceptional--thoughtful, attentive, and genuinely elevated. Every associate I encountered greeted me & greeted me warmly. I think it was Bethany who sold me on the membership, but she made the experience personalized, not forced or sale-sy. She started a fitting room for me while I shopped & I always love that. She also told me about the resale section and I got a brand new jacket at a sale price. I also always love that The gentleman in the shoe department was equally impressive, providing expert guidance that made my selection feel confident and informed. He was always there but still gave me lots of space; you get me. Much bigger selection all around compared to the Expressway and the sale items were still relevant. Overall, a refined and exceptional shopping experience. I'm already enjoying my new membership--thank you to the entire team!

Growing up in the PNW, I've been frequenting Recreational Equipment Inc. Co-Op for decades…read more Atlanta has several locations and some better than others. While they are much smaller than the Seattle's, they are more comprehensive gear shops around the Metro. This Perimeter REI is the best in our area. Sure, all Metro locations carry mostly same things plus or minus few inventory items / sizes. For me, it comes down to the staff and currently, this Sandy Springs REI has the most competent and attentive people. Recently, I ordered several hiking boots online and had to return one. I decided to return it to a store rather than by mail. I was educated on such huge staff knowledge differences on simple return process amongst local REI locations. It seems our consumer service level in most places have declined much in the past few years. However, as a Co-Op, REI has mostly kept up their service level even with my recent experience at another location. I appreciate Atlanta has many REI locations in a city that has very limited outdoor gear shops. One thing I absolutely find helpful at REI is their rock ramp to test the boots. Though when I was visiting many were shopping for OC sneakers. The staff here were more knowledgeable and helpful especially if you are early in your outdoor habits. Enjoy!

Fit2Run, The Runners Superstore is a retailer stocking running shoes from well-known brands, plus…read morerelated apparel, accessories and gear. We went through so many different shoes and tried insoles with each pair after doing a foot scan. The Aetrex foot scanner is super cool. They were so patient and kind. The prices are very competitive. Absolute description of top notch customer service. Some of the great brands you will find here are HOKA, ON, Asics, Brooks, Nike, Puma, New Balance, Skechers and more. They have shoes for men and women of all sizes. The place is located inside the Perimeter Mall. I would definitely recommend this store to anyone who is looking for comfortable and right size shoes.

Stopped by this Dick's, because I was looking to get an Owala water bottle for my wife…read more This Dick's is a massive store. They have quite the selection of everything. I asked an employee where the Owala water bottles were, and he happily told me where they all were. There was a huge selection of water bottles. I needed one that was on a higher shelf, so I asked an employee nearby if they could help me grab it. He happily helped! At checkout, the register attendant was also very helpful and friendly. I think the staff at this Dick's is a great group of people! I solely want to come back, because they were so helpful!

This DICK'S location is a big store, with lots of available inventory on the shelves. There was a…read moretime after the start of the pandemic when there weren't any free weights, bicycles, and most everything related to these two things, but it looks like their suppliers have caught up with the demands and shelves again are getting full. The store is clean and everything looks like they're organized in logical places. I came here to look at running shoes. The shoe department is very spacious and has a large amount of shoes. However, the shoe inventory is stored away from the sales floor and an employee needs to help you by bringing your shoes to you from the back. I walked around the department, looking at running shoes, hoping that eventually an employee would also be walking through and help me, but no employee ever showed up. There were a couple of shoes I was semi-interested in, so I decided not to actively look for an employee. I was impressed by what they carry, like lots of items for camping, fishing, water sports and athletic clothing for all ages. The golf department is rather large. I ended up walking to the tennis department and selected some tennis balls. Got into line and waited ... and waited ... and waited. It took about 15 minutes of waiting for me to get to the next open cash register. Two employees were at the separate cash registers, and they were busy with their customers the entire time. If I was in a hurry, I would've most certainly put the can of tennis balls down and left. Nice clean store, and lots of great looking inventory, but attentive customer service is very much needed here.

I came here clueless about what to get for my husband for a weekend getaway to the mountains in…read moremid-May. Patrick assisted me and even looked up my husband's sizes as he is a frequent shopper at this shop. I appreciate the assistance and the free hemming service available for clothing. I saw a coupon for 15% by signing up for online emails, so I got this discount as well. The cashier was also extremely amiable and I appreciate the great customer service!

My friend dragged me here because she is obsessed with their stuff. When we came in the place was…read moreempty and there was literally no staff there...but okay I'll go with the flow. Later a young guy shows up out of no where and proceed to totally ignore us. I don't care how cute their stuff is...I'll pass on this store and order it online...

Excellent quality and the team here is so helpful. They took the time to help me figure out what…read morewould work best for our project. Came in with just a rough file and idea. Will be back

Gave me exactly what I asked for in a timely manner and at a reasonable price. Oh, and did I…read moremention that they were super friendly and helpful. Wish I needed more done!

Stopped by this store while me and my wife were talking a stroll in DT Chamblee the other day…read more Someone from the bookstore nearby told us to check this place out. Personify is a nice little boutique shop with an assortment of clothes, accessories, stationary, knick knacks, home decor, bags, and gifts. You're bound to find something in here. A lot of the things in here are very unique. Things you wouldn't find in other shops. A bulk of the items are on the higher end, but there are a few affordable items too, so just keep this in mind when visiting. All of the items are very high quality though, so it would make sense for them to be pricier. The lady working was friendly. She was happy to help while we were just looking around. While we didn't buy anything this time around, I'm sure we might the next time we stop by.

Universal Sportswear sales only plain colored t-shirts, hats, socks and the like. This is where my…read morehusband stocks up on his plain white and black v-neck tees. The first time I came here, I ordered my hubby two bundles of t-shirts in his size (12 in a bundle for $26 - $30 each) and the t-shirts were 2 sizes too small! Despite the no refund, no exchange policy written clearly on the bottom of the receipt, I returned to the store and nicely (with a mean eye and a smile) demanded an exchange. He said "What, they were too small?". Well, yes, sir, they were too small! If he knows the t-shirts run small then he could have said so before I purchased them but, anyway, he exchanged my t-shirts for larger sizes with no other comment. So, a word to the wise, check out the sizes before you purchase. Other than that, I have no complaints. It's a great place to stock up on the underwear.

Love the diverse selection of quality goods. Service is friendly and helpful. Love the specials…read morethey're usually running.

I've been coming to this REI since 2006. And they have had consistently helpful and personable…read morestaff. The people who work here have figured out the best blend of helpful while leaving you to figure out how they can help you. (I was measured for my backpacks here. Trust me, the measurement matters!) I've purchased multiple backpacks and shoes from this store for my hiking journeys, and I have not been disappointed in any item. Their return policy is excellent. I've only had to use it a few times but it has always been easy (you need a receipt though!) I've been an REI member since 2006. In the early days, I would get $20-$30 back from my purchases because I was always stocking up. It's a great loyalty program. Today I bought replacement hiking shoes and a new item - water purification tablets! The store has a new layout so I also took some time to see how they switched things around. And if you can't find what you're looking for, ask someone because they can order it for you and have it shipped to your home.