I was not very impressed with this Dave and Buster's. We had our company holiday party there this year. First skee ball stole the credits on my cards without giving me any balls. Then the minion machine broke on both sides multiple times. I would ask someone to fix it and they would say they would get someone and no one would ever come. Three nose level was ok when we first got there, but as soon as more people showed up, it got incredibly loud. By the time we left I had a really bad headache. I probably wouldn't come back here unless it was paid for again. read more

Dave & Buster's Concord - Minion machine - American Near Me - Concord, North Carolina

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To start, the food was subpar. The Buffalo wings my fiancé ordered had a texture comparable to marshmallows and tasted like they had been bought from Walmart and stuck in the oven to heat up. My Philly cheesesteak tasted like middle school cafeteria food, I'm surprised Michelle Obama wasn't beside me telling me about the macros and calories. Next: the service was terrible. As a server of many years myself, I've never received such bad service from a waitress in my life. Kyndal (server name) had an attitude from the very start and clearly lacked any basic customer service skills needed for the job. Her first words to us were as follows: "hey guys I'm Kyndal. First of all, did you guys seat yourselves?" We absolutely did not seat ourselves. Then we ordered drinks (Coke and Strawberry Lemonade) and an app (loaded queso- only thing to write home about). We got the app 10 minutes later... no drinks in sight. No server in sight. After we were all but finished with the appetizer, I finally tracked down a kind host and explained the no drinks and after about another 5 minutes, she finally brought our drinks to us. I thought that was about the worst of it, until we got the entrees mentioned above-that were kind of bad-and we were then waiting on refills. Which again, took forever and a day. The server, Kyndal, at this point has rolled her eyes at us, had attitude the entire time, and hadn't even offered so much as a smile. To top it all off, there were gnats. Whole experience was terrible... minus the gaming portion. That was decent. read more

I decided to watch the NBA finals game and have dinner at this Dave & Busters location. They make you order your food thru app. It took a very long time to get our adult drinks, water, food or and service. We learned there system that dispatched orders was down (not my problem but communicating this in the beginning would have been good) after waiting a painful hour for our food our creole shrimp dip arrived without the creole and the chips were stale (I was told that location just offered shrimp dip if I had a server I could of been aware of that). I ordered a regular burger for us to share cut in half two plates I included this in notes. A bacon burger one plate arrived . It was all an epic fail... the ordering was very limited as the menu stated out of stock on more than half of the menu items including drink. To add insult to injury the corrective action was we'll refund you as of today no refund . I've made a few attempts to call all I get is a recording and the mangers voicemail is full. Sounds like an unarmed robbery to me and I'm the victim read more

Dave & Buster's Concord - Game Time - American Near Me - Concord, North Carolina

I just went to D&B's in Myrtle Beach, so I have to compare my experiences. We took a walk around before deciding to sit & eat. It was a madhouse & several games we were interested in were out of order. We were seated promptly after approaching the hostess stand. My menu was smothered in sour cream or something & it got all over my hand & the table. The waitress apologized. We ordered - my husband got the Cabo chicken & I got the steak salad (with no pecans or tomatoes) - the waitress asked for clarification about the pecans & tomatoes. So we waited.....and waited.....and waited. After 40 minutes, we finally got our food & guess what was on my salad - pecans & tomatoes. I didn't bother to bring it to her attention because we had already waited so long. I just sat & picked them all out. When she brought the check, there was no indication that she even informed the kitchen that I asked for the pecans, etc. to be withheld. The broccoli that came with my husband's meal was cold & his chicken was bland & chewy. My salad was tolerable, minus the fact that it had some less than desirable looking lettuce in it - which I just picked out & placed in a pile on the table (and later cleaned up). I just couldn't get over having to wait for 40 minutes to get a wrong order & cold sides. We ended up not even getting to use our game card but on 2 games because we had to leave. Definitely not a great experience. Maybe ok if you just want to play some games. read more

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I had my daughter's birthday here and it was horrible. The only good thing about this visit was the host when we first came in. The bartender made good drinks too. But our service was rude, took her time with everything didn't refill anyone's drink. The kids chicken was spicy chicken bites with burnt fries smh. Food was wrong coming out one at a time & the manager was just as bad rude when we asked her to replace the food rolling her big bug eyes.don't waste your time getting food here read more

Jonae was our server and she did an excellent job! Our food was hot and fresh too. She recommended a few drinks and we were impressed. We will definitely return, we're gamers so the atmosphere and ambiance is always a plus. read more

I never thought I would enjoy this Dave and busters enough to leave a 5 start review, let alone enjoy the food. Our server Brandon was wonderful. He was attentive and had a great personality! The food came out hot and it was the most delicious thing I've had in a long time: We learned that this Dave n busters recently had a change in management and everyone is pretty much new, but can I say this is the best thing that has happened here in a while. read more

Dave & Buster's Concord - American Near Me - Concord, North Carolina

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We went to D&B for a work team building event. There were 40 of us. Isiah was our D&B rep and he was helpful with getting our groups together, explaining the tasks and reporting which team won the quest. Great place for team building. Our staff really enjoyed it. read more

Fun place to stop in the mall to get a drink. The food was cold and it took a long time for a server and our food to come out... overall okay spot but fun for the kids read more

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I am providing this rating solely based on the arcade located at this Dave and Buster's. We all know that their food has gone downhill, especially since Covid. The menu is smaller and the quality seemed to lessen. I don't go here to get food anymore. I go here to play games. There are two Dave and Buster's in the area, with the other one being in Pineville. This one exceeds the other when it comes to the arcade, and it also has extra activities as well. I do recommend going on a weeknight to avoid a huge crowd. It is so much more fun during those times. At the end of the day, the games and atmosphere here are very fun. You either like it or you don't. And we love it! If you love an arcade, and go when it's slower like I said, I bet you will too! read more

This was the worse experience in a restaurant I've ever had. Half an hour to get drinks. Understaffed, empty house on Black Friday and we had to wait an hour a table? Food was all cold when we got it 45 min later, came back only warm 15 minutes later! Come on, this is bar food people! Server and others were friendly and apologetic, and discounted our meal. Bathroom was disgusting, rusted metal at the sinks. Out of the three towel dispensers, none had any paper in it. And the camodes seats haven't been cleaned days. read more

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I haven't been to Dave and busters since 2006--- talk about a long time ago! I was in high school. I noticed some remodeling taking place. My dad's company was in town, they invited all the employees to Dave and busters. We all Received token cards with 100 coins!!! Personally, I'm not into video games. However it was fun kicking my dads butt in Mario kart! We play two rounds, then jumped to the transformers game. Which never ended! We had maybe 70 to 60coins left, and decided to give the cards away to a nice couple. Food was provided. And it was so great! We also received drink tickets. Unfortunately the tickets didn't cover specialty cocktails. I totally forgot there's a bowling alley here! If my nail wasn't broken! I would've played! Not sure if I'll come back. Maybe if I have my niece and nephew, i'm not into video games. Not to mention I live about 25 minutes away. read more

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It is really hard to rate this Dave & Buster's.I am going to rate it a 2 and that is because of the exceptional service of Trevor in the dining area.Trevor has a one of a kind personality and we truly enjoyed his energy and humor as our server.He is definitely a jewel in customer service!! On the other hand,we came here to bowl and could not.There were three lanes not working and the rest were occupied.I can understand one lane but three lanes not operating is not acceptable,particularly for a business that is popular on a Saturday night. The restroom!!Words cannot explain how disgusted I was with the upkeep of this area.Every single stall was disgusting for various reasons that I will not go into detail about,there were wet paper towels all over the floor by the sinks,the trash was piled high,and the counter top covered in water.In my mind I thought,geesh I know an employee or a manager had to have come in here by now to use the restroom because this condition can't be created in one hour.For the sake of business and sanitation,I hope management addresses this concern. read more

Dave & Buster's Concord - American Near Me - Concord, North Carolina

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The games are ok. They are kind of expensive for what you get but you can have a little fun. Kids of course have the most fun.. The bar... $12 for a drink with little to no alcohol. The bar itself is nice but not worth the money Bathrooms... atrocious... they stink (pee and mildew), walls are falling apart, out of order (photos attached)... read more

Dave & Buster's Concord - American Near Me - Concord, North Carolina

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do not buy drinks from here!!! they are not serving what you think/ordered or at the very least what should be in the bottles!!!! came here last night and i'm not sure what the bartenders gave me. dark liquor is never suppose to be clear.... plenty of businesses have the same horrible business practices , watering down your bottles of liquor is flat out poor business practices. definitely following up with the bbb. smh very disappointed. one star solely for the games. read more

Terrible customer service. Four people at our table. The orders were placed at the same time. Three of the meals arrived later, but not the fourth. We asked a worker at the bar to check on the fourth order, she never did. Three of us finished our meals and the fourth meal still didn't arrive. I asked a manager to check on the food and also explained the problem. He disappeared and still no meal. After 49 minutes, the fourth meal finally arrived. Ordered burgers and fries - no condiments except ketchup were on the table. Asked for mayo and it took another 10 minutes to arrive. Food was room temperature when it was served. read more

We went as a family to have a day of fun and we really wanted to like it. However, it is horribly understaffed, many tables had not been bussed for hours, and someone even threw up and it wasn't cleaned up. They simply put a "Wet Floor" sign over the vomit. Kudos to the staff that is trying to keep this place running, but it just isn't the experience we were looking for. read more

We came to Dave and busters with our kids just for a little outing . Sat down and ordered the food through the app. Ordered the drinks and food. The only reason we got our drinks is cause I waved down another server and she told the girl at the bar we was waiting for our drinks AFTER 40 minutes. And still as we speak waiting for food after an hour . No update, no are you guys ok ? Nothing . We would leave but we had to prepay the the ticket so we are stuck here till they bring it. read more

Walked in at 8:45pm and were told to seat ourselves. We then sat at our booth, without a waiter/waitress even coming to bring us WATER or introduce themselves. Two wait staff came over and neither knew who was supposed to take our order (after we called the front desk?)..... We then had our order scribbled on a scrap of paper.... and then received NO further attention from staff until we initiated.... AGAIN. We had to ask the front staff TWICE for service. Then the "General Manager" came over and said "I'm sorry about that." Did not offer any sort of reimbursement for our WASTE OF TIME. Still got no food. No water. Nothing. Horrendous service. Watched another family sit for 20 minutes without even acknowledgement from staff. Clearly my experience is not an uncommon one here. We wasted an hour of time and didn't even get a glass of water. Will NEVER support this location again and this was the absolute WORST service I have quite literally experienced in my entire life. I wouldn't have even given one star rating to be honest because there was ZERO SERVICE to be rated. We just left at 9:55 with not even a sip of water or time for games. Do. Not. Waste. Your. Time. Or. Money. Here. read more

My family and I come to Dave and Busters on a regular basis. My daughter wanted to have a birthday party there this year so I contacted the number on the website. I was told because my daughter will have less than 10 guest we have to just walk in and get a table. To be on the safe side I went into the Concord Mills location and inquired about a small birthday party. I was told the same thing, to just walk in and get a table. Well on my daughter's birthday on 12/28/22, we went into Dave and busters for her small birthday party. We were not allowed to get a table initially. I explained to one manager what I was told by corporate and a member of that location about the small birthday party and he essentially told me I was given the wrong information. He then told me that in order to get a table we all had to order food and not just eat cake. Despite the food area not being busy and me having a reservation on open table he did not want to seat us. We eventually got a table and the waitress ignored us the whole night. Although the kids played the majority of the time, the parents ordered drinks at the bar and my brother tried to order food. He was ignored by the waitress as she stood at the podium talking to one of the managers and other coworkers. My brother eventually got his burger and fries and it was cold. When it was time to cut the cake, I was looking for the waitress because the kids were hungry and thirsty. I asked for our waitress several times and she never came. Finally after about 20 minutes, I saw a different manager and explained to her that we were looking for our server because I wanted to order food and drinks for the kids. When the waitress showed up she had a nasty attitude and disposition. At this point I was over it as It was getting late and the other kids had to leave. My daughter and her friends were disappointed because they were not able to eat food or get anything to drink before they left. Not once did our waitress appear to want to wait on us. I will say that I although I only spent $238 on game cards and bowling it would have been nice to have a waitress that was available and not have an attitude. My daughter and her fiends were left disappointed and I am very upset by this. I would also like to add that we had issues with bowling as there was only one attendant and he stated that he had to go back and forth between the game area and the bowling area. Despite asking when we first got into the bowling area to put the number up, He waited 10 minutes into the kids game to put the numbers up and we had to switch lanes in the middle of their game. Another issues was they didn't have enough sizes in the bowling shoes so some of the kids had to wear too big shoes. What should have been a night of fun for kids turned out to be a disaster due to poor service and the negative attitudes of the staff. Please do better. read more

Prices for food are way too high also they forgot my drink then one of the managers gave my friend who invited me up here a hard time for being a paying customer. All in all a very bad experience here and I probably won't be back read more

Went to Dave and Busters @ this location and was treated with the utmost disrespect and racist behavior by ALL staff members. If I could put Zero stars I would. I have worked in Customer Service for over 10 years, travelled to the US on many occasions. I have never been more disgusted and outraged of the so called customer service at this property. I have NEVER taken the time out to do a review. So YOU MUST KNOW I AM BEYOND PISSED Here's the situation... 1. Three of us went in; My Husband,myself and my friend. We ordered drinks of course they would ask for ID. My friend left her ID at the hotel (she had a picture on her phone). They indicated that they would not be able to accept the ID on the phone, a Manager came over and we fixed that situation. 2. The waitress came over and treated us like she had somewhere better to be. 3. My husband decided to share his drink with my friend (the one who left her ID at the hotel), the same Manager didn't have a problem with it 4. We had to call over another manager to get our orders taken since the waitress was MIA. She finally came and took the order 5. A few minutes later both Managers came and asked us to leave with no explanation... like wtf!!?? I complied, of course, cause apparently my money spends differently I will never ever ever recommend someone to this location, not even Jesus and his 12 disciples read more

The food wasn't bad but the service was. Don't recommend coming I waited 20 min for a water read more

Dave & Buster's Concord - Wings and Crispy Cauliflower - American Near Me - Concord, North Carolina

Don't go here they don't provide service. You have to order everything yourself, and figure this out by yourself. Terrible staff they are like robots and completely ignore you. You have to pay and tip before you even receive a single thing. There's no customer service, and you get blamed for ringing up your drinks wrong (even for products not in stock) & the food isn't up to par. Never received silverware or napkins. Absolute disappointment! I used to love this place. I can't believe they are even open and I can't believe they are treating people this way. Zero stars I will never step foot in this place again and I will tell everyone I know to stay away. read more

Great service while dining in had a great time thanks to my server Lea. Drinks were great and food was as well top tier.

Food was good but we waited soooooo long for everything. I ordered a drink and had to ask 4-5 times for it and didn't get it until after my meal. I would recommend not to sit down to eat and maybe just get drinks at the bar or something. read more

I used to enjoy eating at D&B. But my last two outings have been quite disappointing. Today went with my wife, she was excited to have a grilled salmon with zoodles but when she ordered the waitress told her that the salmon would have to come with regular noodles, why have something in the menu if you can't serve it as it comes, my wife proceeded to get it anyways but with just broccoli. When her food got to the table, the presentation of it was horrible, it looked liked they grabbed a salmon and just brushed it with a ton of pesto and the broccoli were mega drenched in butter. My plate was also disappointing, ordered Philly Cheesesteaks Slider with Tenders, first my sliders looked like they were tossed in the plate and also looked liked they were microwaved. To be honest I could have been better off buying White Castle sliders in the supermarket, my fries were salty that I had to chug my water with it. The worst part if this is that they were not even crowded. I won't be coming back until they figure out who the hell is running their kitchen cause clearly their kitchen manager is joke. Such a shame! read more

Incompetent, incapable and seems to really care less about quality customer service. A real disappointment. Adding this...90 minutes later, still not seated. They won't even look at me. Said 30 minutes. No apology, no explanation...nothing. Seriously, @#$% this place. Update, asked for water with no ice...full of ice. Wife ideas strawberry margarita with salt...regular margarita...no salt. Her asparagus...fried to a crisp. Looked like thin black shoe strings. I just don't even have the words anymore at how @#%&ing bad this place is. Just got the bill. Ya...no, I'm done. Never coming here again.​​ read more

Was told to seat ourselves and scan the QR code on table to order. When I scanned the code there was an open ticket for the table. Took a while to get someone to clear the ticket. The ordering was a pain and hard to customize order. When order finally arrived 35 minutes later only part of it came out. The food was not even hot. A few minutes later the last part, a salad, came out. While eating the Chicken Sandwich I bit into a bone. I checked and that piece of chicken had more bones in it. Had to pay when I placed the order so no option there. Told server and they made excuse that it was the kitchen. A normal place would have at least had a manger come over. read more

If service was better the reviews would be much higher. It seems to be a common theme in this franchise of poor and slow service. Been to multiple locations and it's always the same old song. Not enough workers, slow to respond to be seated (you will be ignored if you don't actually engage with the employees yourself) even with a massive dining area still not enough to accommodate guests that fill a fraction of the space. Food is a hit or miss, at times it's good but count on it always coming out late. Finally why is the Rock'em Sock'em always broke at every location? This a gimmick, let me know when it actually works? read more

Dave & Buster's Concord - Empty dining room, but yet a 45 minute to an hour wait!?!? - American Near Me - Concord, North Carolina

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As a former employee, it's sad to see this place has gone down so far. The server less QR system is dumb. No one to help, people aren't friendly, price is crazy inflated. $3.50 for a ice t and has a heck of a time getting ice for it. Literally we were only dining guest but tables were all dirty. Get it together Dave and busters! Your losing ground quick read more

Not a lot of love for Dave and Busters in the other reviews here. I can't say that's entirely unwarranted but I can only speak to my experience. To that end my visit last week only involved the game area. We did not order food or drinks, I didn't visit the restrooms, I only really interacted with two employees and we were there for maybe 90 minutes. So Dave and Busters, for better or worse, is really the only big arcade in the Concord area; it's the only reason I come here. Gone are the days of every store having a couple of arcade cabinets near the door so if you really want to go somewhere and play a variety of games this is your best bet. Not much in the way of classics (no pinball) but they have quite the selection. Racing games, shooter games, dancing games, they've got a bunch. There are also claw machines, ski ball, basketball shooting and the press your luck type random ticket games. If those things interest you than you can certainly come here and have a good time. We specifically came on a Wednesday because all games are half-price. This is pretty important because D&B isn't exactly cheap. No $0.25 machines here, everything is handled with cards that virtually store your tokens. $10 gets you 48 tokens, but on regular price days (not Wednesday) each game costs between 4 and 10 tokens each, with a few going higher than that. It's really easy to burn through some money if you're not paying attention. The majority of the machines were well taken care of, but I'm not sure how thorough they're cleaning crew is as a few machines had really greasy controllers. Other than that little observation my only complaint was with the woman at the ticket counter and the managers(?) attempting to help her. Someone had brought up a prize and there was a dispute about the cost. No one was getting heated, it's just that the employee wasn't sure what to do. That's fine. She called a manager. Fair. The problem was that between the ticket counter employee and her two supervisors it took them almost ten minutes to decide what to do about this prize and get to the next person in line. I feel like a simple "I'm sorry that was mislabeled" and giving her either the actual price or the incorrect slightly lower price were the only two options so I don't understand what the fuss was. That honestly would have cost them another star on this review if it weren't for the helpful gentleman at the service desk. My brother had lost his glasses at one point and they not only directed me to the lost and found but called ahead to confirm if they had been turned in (they had, glasses successfully recovered.) All in all I had a good time. It's not perfect, it's a little noisy and it's located inside the busiest mall in the state but for an every once in a while type thing there is still a lot of fun to be had. read more

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If I could give negative stars, I would; I certainly tried giving a negative tip, to no avail. Long story short: save your money. I will never bring my family here again. Not that any of you care...down to Jose the Manager, I didn't sense anyone wants to work there.... read more

This establishment is an embarrassment. The bathrooms had no toilet paper/ were disgusting. The bar was full of empty glasses and dirty dishes. This place needs new management. Our friend waited an hour for her food. Turns out a server in the back ate it and they told us this isn't the first time she has done this. Ridiculous. We will not be returning. read more

Dave & Buster's Concord - Nasty bathroom - American Near Me - Concord, North Carolina

the greatest waitress in this whole place Monique shes awesome!! She was super attentive cool fun and professiona, Dave and Busters concord are super lucky to have her. read more

Such a bad place completely, waited 30 mins for a table when the entire place was empty, an hour and a half to get food and the bill at the end was completely wrong. 99% of the games here are broken so can't even actually play them right. I will most certainly not be returning. read more

Tyler is the best. We bring a group almost weekly to bowl. He has been so helpful, tentative and accommodating. Its nice to walk in and see he's work. We know we will be taken care of. My friends and I have a good time ordering drinks and appetizers. Our server Destiny keeps our cups refilled and stomachs satisfied. Can't wait for the renovation to begin. Im only given 4 stars because of the lanes and bowling balls. The balls have scratched surfaces and the pin machine gets stuck but Tyler is always on top of it. Need newer bowling balls. read more

Stopped playing our football game as we were not eating. And put on the game that was on the tv right next to it. That a worker was watching. read more

I have been to quite a few of Dave & Busters across the country, but this one could be the worst one of the bunch. The service here was horrendous, it was busy in the play area, but the restaurant area was almost completely empty. Every interaction wither the waitress had a huge intermission, where I waited...and waited...and waited. (And waited) My kids really enjoyed the play area, at the expense to a hard hit to the checking account. There is plenty for them to do, but unlike the other Busters they didn't have much of an adult section. The D&B inDenver has a separate area that had multiple pool tables and shuffleboards. It was nice when all the screaming kids got to you, there was a place to go and relax and have a beer. I saw a few pool tables with this one, but that is about it. They were near the chaos, so it wasn't area that I wanted to go and use. Hopefully the new one being built closer to me will be a better experience. read more

The food tasted good but got food poisoning after and the waiting time was like 2 hours rather not eat there again and eat in the mall food and service overpriced for how bad it was and small portions I went here today 10/14/23 read more