EDIT: Reached out to them as they said in their reply to this review (and all other negative reviews). It's been 10 days and nothing heard. I wonder if this is standard practice (give a reply that indicates they actually care about customer service, but don't follow through.) ===== My son wanted Dave and Busters for his birthday party. They offer a birthday service for a minimum of 10 people, but we didn't have that many. We called to see what options were available and the woman who we talked to was very rude. Can we make a reservation? No. Just hope we can get a table that day. My son has allergies. Can we bring our own cake? Yes. But only store bought (which is hard to find). Any other help for planning the event (as advertised on their website)? Nothing. Very unhelpful and unaccommodating. We felt like we were bothering her. This experience already gave me a bad feeling that something was going to go bad and D&B did their best to make sure that happened. We arrived early and there was an empty table that one host said we could use, but another said we couldn't. She was very rude about telling us this as well. She said it had just been cleared, so we would have to wait. What??? (Found out later that they were rotating servers). But they did take my name and put us in their electronic queue. We were listed as #1 in line on their queuing link. After a half hour, we saw that table and one other that could accommodate our party were given to parties of the same size who came in after us (no reservations, remember, so obviously they just let them cut the queue which we were supposedly #1 in). We asked about it and we were told they were clearing a table for us and it would be 10-15 minutes. 15 minutes later, we asked again and they said it would be another 15 minutes. After speaking to the manager, we were finally seated 5 minutes later with apologies and a free appetizer. During this long wait, we asked if we could order in advance to take advantage of the special that they were offering of combining points to play games on their power card with meals. The answer was an inflexible, and by now predictable, no. Time for the meal. We ordered a hamburger for my son, specifying no cheese because he's allergic. The server even asked us about the cheese and we clarified. When the food came out (delivered by someone else who was also very rude), we had a cheeseburger which we had to send back while his friends ate their meals. Many things went wrong with this birthday party and could have easily been fixed with a friendly team, but it's really amazing how little they seemed to care at all. A free appetizer is nice, but it hardly makes up for all the trouble and we never saw the manager after that. On the good side, our main server was good. He helped us with a lighter for the candle and helped to clear the table when it was time to sing. And the woman who cleared the table was nice as well. The food was also good. However, we will not be returning to this Dave and Busters and would not recommend that you do either - especially if you have an important event or celebration. These events should be filled with memories about the good times together. Not the terrible service you receive from a team that just doesn't seem to care. read more

Had a fantastic time here. I saw the Groupon available for this location, but wasn't sure if we should purchase it based on the Yelp reviews. And it did not disappoint. ~~~~~~~~~~~~~~ The Groupon($20) ~~~~~~~~~~~~~~ 42 game play chips(each) ~These were games that you could win tickets and exchange with prizes(green readers) ~each game cost about 6-11 chips 2 All day game simulator power card ~ games that doesn't give you tickets(blue readers) ~we were able to use this on pac man, basketball, Mario kart (also variety of car racing game), Mario &Sonic Olympic Games, and variety of first person shooting games. ~~~~~~~~~~ Restrooms ~~~~~~~~~~ Not the best but tolerable. You can always use the restroom in the mall instead if it gets too bad. ~~~~~~ Food ~~~~~~ Didn't get any food here. We took a mini break from game play and got food in the mall. read more

I wrote a previous review in 2016. As a Springfield resident, I've come back several times since and everything I said before still holds true. The location really does suck. It's still small and it's still hot. But if you can put up with some things, you can still have a good time. read more

If you're 21+ looking to celebrate a birthday here for some drinks and games, don't bother. This location has been taken over by kids. It reminded me of Chuck E. Cheese minus the alcohol... which I find odd if you ask me. There's a bar in the middle yet little kids and toddlers running around everywhere. Let's say I was disappointed, I thought D&B was for adults or 18+. read more

I don't even know where to begin when it comes to the bartenders. I waited 10 minutes to get greeted, and basically had to manage the bartenders because they were so distracted by their friends that myself, my friend, and other strangers at the bar were not getting serviced. I noticed that they had a lot of their friends at the bar which is one of the main reasons they didn't pay attention to anyone else at all. After god awful service, they ended up charging my friends card the wrong amount even though they had the right amount in front of them. Had they have paid attention, this wouldn't have been missed. I could see all the other patrons getting so frustrated with trying to get serviced. Mind you, the bar was not even that busy and most of the people were there friends so...it should not have been that ridiculous. DO NOT drink at the bar. I would suggest sitting at a table because the servers are nice. I am sure the servers would be able to get drinks to you faster than simply sitting at the bar in front of the bartenders. Sincerely, Someone who has been in the industry for quite some time, both restaurant and bar. read more

Place sucks ass, half the games r broken n the waiters are terrible n the bartender can't bartend. Security guard was on his phone i almost smacked that sh*t off his hand read more

I rarely ever still go to Dave & Busters but every time I do, it brings back great high school memories. Dug out my old D&B card last night and went with a couple friends to this fairly new location. We specifically went because Wednesday is half off games night, which is the only time I would ever come because full price games are just not worth it. It was pretty crowded when we got there, emptying out a bit later into the night towards closing. The inside is definitely very nice and looks news. Plenty of machines for you to recharge your card and lots of different games. I have to say though, a LOT of the machines were either broken or "temporarily unavailable" which was very disappointing. I also came across a handful of machines that would take my credits but would not dispense any balls/plays. NOT COOL. The ticket games are so-so, I think the best bang for your buck are the spin-the-wheel games or those coin games where you try to push tokens out. As for arcade games, I loved the Mario Kart game. Food: Also sat down for some drinks. I HATE when establishments do not put prices on their drink menu, which they don't. Ok fine, don't put prices on the menu, then at least make sure your servers know the prices when customers ask, which they also don't. Overall, it was a fun night but I don't think I'll be back anytime soon. Cashed in all my tickets last night, at least they had a few good prizes. read more

Brought my family in tonight after visiting Santa at the mall. For a Wednesday night, it was LOUD, of course it probably didn't help that we were next to some serious DDR fans giving that game a run for its money. We ordered food, the Tots appetizer, a pizza and some ribs/chicken combo. The Tots came out fairly quickly, but we waited forever for the actual meals. An hour later our kids were melting and we decided to get our food to go. I took our son to play some games when my wife's meal was delivered in a to-go container. She asked about mine and was informed by the waiter that he forgot to put it in. She asked him how long it would take and he said 5-10 minutes. 20 minutes later, still no meal. I went to the bar and asked them to cancel the order. 10 minutes later our waiter brought our check. NO DISCOUNT! We paid $30 for food that took 2 hours to get to us and one meal was totally missing. Don't waste your time. We will NOT be back!!! read more

Worse place ever!!! They refused to give me back my refund after my friend gets kicked out by the manager. (It was his Birthday!!!)They were misjudged by a prejudice manager and the bar tender. They requested their second drink for the night and was told that they had enough and was immediately kicked out. The bar tender was rude the entire night and showed her frustration when placing an order to drink. They waited patiently 15-30 minutes to receive their drinks and was quickly denied. I requested to speak with a manager, who was Paul at the time. I was refused to speak with him. Worse customer service I ever experienced. I want to get a REFUND ASAP. Will not recommend. I couldn't even get an number for customer service they told me to "go online". read more

Absolute disgrace to anyone who has ever given Dave and Busters money. Service is bad, food was bad, but worst of all is the smell. As soon as I walked in there i felt like I was in Porta-Potty city. The service was not only slow, it was just careless. My beer was late and the guy nearly spilled it as he walked to my table. Lots and lots of tomfoolery at this place. read more

Twice I have been to this place. Tons of games, good food, great atmosphere for a fun time for adults and children. Yes, alcohol is present, but I havd never seen any issue at either this or the old Dave i pn Busters up in Maryland. But the real reason I am writing this review is because of the ABOVE AND BEYOND work Last time I went, my sons lost track of time when they were supposed to return to the table. 13 year olds at an arcade will do that lol. After about 45 minutes however, and panic starts to set in. But let me tell you, the staff was EXCELLENT in not only assisting me in finding them, but in taking the time to assure me that the boys safety (as well as the safety of all the children on the property) is their utmost concern. I lack the words to convey the awesomeness that the Dave and Busters staff have shown me. Its something a lot of parents dont even think about when they take their kids their - but the staff is TOP NOTCH on making sure kids are safe while on their property, even if they are out of our view. read more

Can get packed with rowdy kids but it's cool off peak times. The groupon deals are a real steal.

Dave & Busters in Springfield is great for all ages! I came in here the other day for a private event. The staff was awesome, taking great care of us! Anyone who didn't have food or a drink, were quickly being helped by the staff who were super friendly and very gracious. The place is still relatively new and there were people of all ages there. You can't go wrong with their games too, I will definitely be back soon! read more

Dave & Buster's Springfield - View of the games - American Near Me - Springfield, Virginia

First time at Dave & Buster's and I shouldn't have had such high expectations. We had about a 20 minute wait, which is fine being a Saturday night, but once we were seated it took awhile (more than 5 min) for our server to get our drink order. The server came back with our drinks then we ordered our food, my wife got the mountain of nachos and I ordered the chicken sandwich with bacon and cheese (don't remember the exact name of it). When the food was brought to our table 25-30 min later my sandwich was charred on one side and there was hardly any cheese on it, our server came back and asked how everything was and I showed her my sandwich and she said ok I'll take it back and and get you a new one. Five minutes later the manager comes over and said he saw my sandwich and asked if there was anything he could get me, I told him to just get me what my wife ordered because it looked good. So now my wife is finished with her nachos and has to wait for me to eat when they finally bring mine out. The portion size was generous but the taste was sub par. We decided to order a dessert to give them another chance to make our experience better, we ordered the Chocolate Fondu. Half the bananas were brown some of the strawberries looked like they have been dropped and the chocolate fondu was cold. However, there was a candle under the chocolate so if we waited long enough I'm sure it would've heated it up. Then the bill came and we were expecting to get discounted for at least one of the meals because of the screw up and the amount of time we waited, nope nothing was discounted. Unfortunately, we will not be going back to Dave & Buster's. read more

A Great place to hang out with friends and family. Went to Columbus Polaris Fashion Mall Center. The Food was awesome and the Had lot of fun with Games. A great work by the team in the covid also it was great outing and safe . Really love this place. read more

I just left David n Busters. This place is horrible! Most of the games are broken. I had to call the technician more that 3 times consecutively because the games were broken and you only find out when you swipe your card. I was so embarrassed and so mad. I still had tokens to play but I just couldn't deal with all the problems anymore. The technician was manning the prize area and fixing the games at the same time. Where were the managers? No where in sight. There were 4 people just right in the top level entrance just talking. It's not a fun place to go when you have so many broken games and when you only have 1 technician to fix the games. It even worse if you're with kids and you have tell one of them to stay by the game while you find the technician again and again... more hassle than fun. read more

The service today was good compared to other times I've been here. The unlimited wings & games is a rip off! I know this isn't their fault but this is where I came. But at this location they did a terrible job explaining the day the unlimited games work. I even asked before I paid, I didn't find out that it wasn't ALL the games until I paid for 3 unlimited wings and games. There's minimum games you can play which just means you have to add more money on a card to even play other games. False advertisement if you ask me. Ridiculous! read more

I have been to the one in Richmond many times and it is a lot better than this one. The staff here seems uninterested with their job or the customers - seems like they are just here for the paycheck. Food is mediocre and the wait staff is kind of creepy. Altogether you will have fun if you don't mind paying too much for mediocre food, dealing with staff that is really not that great but will show attitude if you ask them to do their job and fix a machine that ate up your coins or card credit. Springfield Mall in general has come a long way but it still has a long way to go - Dave and Buster's unfortunately is a part of this. read more

Do NOT order the Bang Bang Chicken; there is nothing Thai about these noodles and the sauce on the chicken is inedible. I showed up hungry and ready to play - BIG mistake! Everything that could possibly go wrong did: bad customer service, bad food, a bad game card, not enough silverware, an empty ketchup bottle, etc. The staff here excels at passing the buck (and I'm not talking about a fun arcade game either). I ran up and down the stairs twice to get help for various things. The downstairs people sending me up - the upstairs people sending me down. I have to say that our table server was sweet, and seemed sympathetic. One more thing-the kids hot dogs were also so over cooked they were inedible. Come on! Hot dogs!?! I gave them one more star than I was originally planning on, because they did not end up charging me for the two meals we couldn't eat. Classy move, D&B. read more

The service was really slow and I had to go loook for a waiter. When I saw her she told me she wasn't my waiter and then she said the other waiter Was being childish so she helped me out . The food took a long time to come out but it was good. I liked the food and the servers were very nice but took long and seems they have some problems at the establishment. Also we order barbecue wings and they brought buffalo. These ppl need a little guidance. read more

Eek is right! I don't think it was a matter of coming on a Saturday night, I think it's just poorly set up and run. When you enter from restaurant row, you join a line almost at the door with no knowledge of what the line is for and by the time you get your whits about you, you're dripping sweat and soaking in the locker room smell rising from the game room downstairs- yes it's winter, but if you expect that many people, please run the AC..I can now imagine what a football player's locker room smells and feels. My gf wanted to come for her birthday, we had about 10-11 people; she was told reservations were not possible and to just add her name when we arrived.....when we arrived they said "you should've made a reservation, we can't estimate a time for you" errrr, what?! Okay, so we put down the name and headed to the bar..the very small, overly crowded, square bar. It took 20 minutes to get 2 drinks, one for the bday girl, one for our friend..and I waited an additional 10 to be noticed before giving up. 30 minutes to be paid attention to at a bar is absurd. Our other 2 of the group went to the other side of the bar and again waited 30 minutes- and received the WRONG drinks- c'mon! 2 others decided to leave to have dinner elsewhere, do you see the track record here? We stayed and the bday girl played maybe 4 games total in an hour and half because most the games were occupied by children- at 10pm, small, climbing, running, screaming, children. This is where that one overpriced tiny drink would've maybe come in handy. A few of the open games were open because they were broken- we didn't find that out until other patrons told us- no signs on the non-working games. The tables placed next to some games were a nice touch, yet they had empty glasses covering almost all of them, as well as empty glasses on the ledge above the bench on the game side of the room. Games were dirty, can you put out some cleaning wipes or hand sanitizer? Ick. Our party of 10 was never called in the hour and a half we were there to sit down and eat so we ended up cancelling our reservation and leaving- I personally will never go back. I get the reason they add more and more points to the cards, you spend $20 and earn more tokens every game you play, you always have something left on the card to bring you back, I'm glad I didn't contribute any money to this establishment (although I still could use that drink thinking back to this fiasco). read more

I am going to start out by saying, if I could give ZERO stars, I would. My roommate wanted everyone to go to DnB for her birthday this passed Saturday. We all arrived around 8:45 and walked into, what I can assume, is where nightmares go do die. My first reaction was to gag due to the incredible heat and the smell of feet dipped in sweat. Strike 1. I am not sure what the curfew is for this location, but at 9:30 there were still more children than adults in the place. We were told by the hostess at the front door that they would not give us an estimate of a wait and that we "should have made a reservation". Strike 2 So, we decide to get some game cards and get a drink while we wait. Bad idea. We should have checked out the bar first, before spending almost $200 on multiple cards. We stood at the bar for over 35 minutes before being served. Again, we had a large group, so in order to speed service, we thought that a couple of us would stand at the bar waiting to be served (before we died of dehydration from the immense heat) while the others waiting for people to stand up from the games (which most were being used at tables for people to eat/drink. Once we were finally attended to by the bartenders we were told that we could only order as many drinks as people that were standing at the bar, we could not order drinks for our whole party (what a way to make the bar PACKED). Being a bartender going on 8 years I am keen to the happenings behind a bar, if the bar is packed and the bartenders are hustling, I am very open to waiting, they can only do so much, however.... While standing at the bar for as long as I did, I noticed a few things; 1. the bartenders were not working with any sort of sense of urgency, they very lackadaisical; 2. I observed bartenders having to be waved at to stop watching the tv's to help people (MULTIPLE TIMES); 3. I saw bartenders sitting on the beverage coolers talking to customers, not helping customers; 4. I saw bartenders use GLASS down in the ice bin to scoop ice HORRIBLE HORRIBLE HORRIBLE.; 5. I saw bartenders hand other customers drinks to pass down to customers because they couldn't reach. After ordering two drinks, one Captain and ginger ale and one IPA, we were told that they could not find the bottles of IPA but that they could go in the back and look for more. I could only imagine the death I could occur by sweating to death standing there for the bartender to go on an expedition trying to find a beer, so we decided to order another IPA. I handed her my credit card and cashed out (before her pouring my drink) and signed. When the bartender returned with my drink and beer I pointed out that she had made a Captain and Coke, not ginger ale which I originally ordered. She asked me if I wanted her to remake it, I was dumbfounded and simply shook my head and walked away. Strike 3, 4, 5, 20? I have lost count. To summarize, your main marketing strategy is Eat, Drink, Play, Watch Sports. If we cannot get a table (and not even given an estimate of a wait time, we cannot Eat. If we can not order drinks from the bar in under 30 minutes, we can not Drink. If we can not get to the games because people are using the games as tables to eat/drink, we can not Play. If we die from heat stroke or dehydration, we can not Watch Sports. I am not sorry for this scathing review, but I will not be back to this location. read more

Took the kids for a Sunday at Dave and Buster's. Took forever to get someone to our table, the plates had some funk on them, they brought me the wrong order, and the Manager blew me off when I told him that the service was horrible....he just wandered off. Last time I bring my family here. I will also be letting any of my Soldiers know to avoid the place as they do not care about taking care of the customer (especially after spending over 120 bucks for food and cards in the store). Overall, horrible service....don't waste your time! read more

I work with autistic children, yesterday after school I brought a child I work with and another adult to this location. Overall, I feel like that was a mistake. We needed somewhere to sit down- but not order food- for a few minutes. I explained that to the hostess and she said we could sit in an area where they had a big party coming in in a few hours. We sat down and 5, I kid you not, 5 employees came up to us during our 10 minutes sitting telling us that these seats were reserved. Finally, they went and got the manager, Bill. Bill said "I don't know who told you you can sit here, but you can't." No apologies no communication no nothing. Extremely rude! And, they were not doing anything with the table. That's what made me the maddest. There was no reason Bill needed to make us move. Then the games- no matter what was going on at the table, I was still going to play the games. How many games need to be just press one button for 7 tokens? Um apparently a lot at Dave& busters. Why even have those games? Next, our card didn't work frequently. It gave error readings. Just really disappointing overall. read more

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This 5 star review is for the bartender ,"Big Daddy", only. He gets the show going. Great guy get everyone together to have a great time! He is my #1 go to guy at the spot. I dont want anyone else to tend for me at the bar. Thanks for a great night! read more

*3.5 Stars* Quick disclaimer after reading some of the other reviews: It's winter break for kids, so yes, the little demons are taking over D&B during opening week, but I doubt it'll be this way once they're back in school. So don't be turned off yet! Food was pretty excellent - my Grilled Steak Salad was delicious, and the bf's Steak and Shrimp Lobster Alfredo was BOMB. The waitress was a bit frazzled, and food did take a minute, but I was satisfied once I was eating. The crazy amount of big screen TVs would make this a great place to catch the game, but there aren't a ton of tables so finding a spot will be difficult during busy weekend nights. Gaming area is a bit cramped, but I still had fun! The game where you throw balls to knock over the clowns is probably my favorite - a great way to relieve anger/stress AND get a workout. The 4-way air hockey is also a good calorie burner. (I only play games that are generous with tickets or will balance out the beer calories). The prize area seemed smaller and had less variety than the MD location - not a deal breaker for us big kids though. Overall, I'm excited to have D&B so close to home. The dining and gaming areas are smaller than MD, but it's still a fun place to grab some good food, an adult beverage, and be a big kid! *Next to JCPenney on the 1st floor. read more

When I see these wonderful commercials full of adults having fun, drinking beer, and having a great time it makes you want to go do some old school arcade games and have a good time. Now of course I do realize that places like this cater to families and adults alike so they don't alienate audience, but man was I disappointed when we got there and the place was swarmed with children and exhausted looking parents sitting in booths drinking beer. This place is very small. I mean, its one medium sized arcade room packed almost entirely with games solely intended for kids. You can literally do a once-over walking around to scope the place out in under 3 minutes if you're just glancing around. Sure, some classic games are there like skee-ball (child sized), shooting/racing games, wheels of fortune, air hockey and some basketball games, but that is about it. After that, it's kid games and a small ticket store to cash in for prizes. It was actually disturbingly crowded, and in 30 degree weather I felt faint from the heat of all the lights and other people wearing a long sleeved tee-shirt and some jeans. I mean really, it was entirely too hot in there and entirely too many tiny creatures there to be a real D&B. Every which way you turn you are dodging children, waiting for parents to move their unattended kids from games they aren't playing so you can use them, bumping into kids on accident and getting dirty looks from pre-teens who want to play games because what in the WORLD would a few adults be doing in an arcade setting trying to play a few rounds of basketball? Overall, highly disappointed even though I know if I want to go somewhere remotely like this, I will have to come back to have my fun. It's been open several weeks now and it seems the other reviews that echo these complaints haven't really made an impact yet. It's a shame, because this is going to turn into a money pit that sinks into NoVa and closes in 2 years due to lack of attention and crap service. If this place were larger with a lot more to offer, perhaps it would not have been so bad. But I felt cramped into a surprisingly small space surrounded by hot lights, pushy parents, running kids, and people spilling beer on me as I passed by. read more

As a frequent customer at the Dave and Busters in White Flint, I was over the moon when I found out they were opening another D&B at the Springfield Mall. I dined at the restaurant and did the Eat and Play Combo. I ordered the Goldfingers which actually to my surprise were tasty. The server was nice and quite attentive. The arcade fell short in my opinion unfortunately. There wasn't as many games as the D&B at White Flint or as the D&B in Arundel Mills. The games were very tight together as well. When it is busy (which it was), it can be very annoying. Some notable games however were: Milk Jug Toss- one of my favorites from the other D&B and other arcades SpongeBob Coin Pusher- one of the newest arcade games that is very fun and addicting Wizard of Oz Coin Pusher- also one of my favorites but can be very busy Grab N' Win Claw Machine- love my claw machines and this machine was stocked with some awesome licensed sports plush (ex. Wizards bear, Nationals bear, Ravens football) Overall, a nice play to get away but not as good as the other Dave and Busters in Arundel Mills. read more

I really wanted to like it but... They had Terrible service! We had a group of about 5 families and they would not split the bill, they expect you to figure it out on your own because it's just too much work for them. It took my party about a half an hour to get drinks, about 45-55 mins to get food and over another half an hour to receive the bill and an hour to resolve the bill. The waitress never came back to refill my drink and brought my kid's milkshakes (very watery milkshakes) dripping from the sides. The birthday girl's burger NEVER came. I couldn't believe how bad the service was. To top it off, I was walking back with my 4 year old son from the bathroom, he was trying to get back to his dad at the store, he headed the wrong way through the register and the cashier forcefully grabbed him by the stomach to stop him. My son started to cry because she hurt him!! The security person in the area went on to say that I was a bad parent because I was letting my son run around. Excuse me! My son was the victim, he is a good kid and since he is short got disoriented, I was right behind him. This woman should not have laid hands on my child or any child. I am still very upset, this happened yesterday and the manager just seemed to shrug it off. We will not be back to this location. read more

I knew D&B would be super crowded when it first opened, and boy, was it crowded like sardines! We went on the Wednesday before Christmas, and it was not so bad around 8pm. We actually were able to play a few games with minimal waiting time. But once 9pm hits, it became so crowded that my group literally had a hard time even moving around in one spot. They did seem to control the amount of people in the place, as some of my friends were stuck in line outside waiting for people to leave before they can come in. The staff were awfully unhelpful and untrained...they didn't seem to know any of the questions we asked! The bar staff was nice, though. It was very crowded, but we got our ordered drinks rather quickly. The games were fun. Some of the machines were not working, which was a bummer. Overall, I'm not particularly impressed, but I'll be back because they have some of the best arcade shooting games in the area (at least to my knowledge)! *time crisis, wink wink* read more

Thieves... We won the mystery value jackpot and bonus. However the manager didn't feel we should have won as many tickets as we did and removed all of our points. When asked why, the manager stated the mystery value shouldn't have been as much as we won. When asked how much the payout was for the mystery value, he had no idea and arbitrarily decided to remove them. Our money spent here, down the drain. Guess the service ratings so far accurately describe the level of customer service. This manager Rob is the epitome of poor management. read more

Dave & Buster's Springfield - This is the manager that said our jackpot did not count. He did not know the mystery value jackpot but said our prize was too much. - American Near Me - Springfield, Virginia

Wow. I have never seen such a disaster of an opening weekend for a bar. The bar wasn't even that busy, they had 5-6 bartenders working, yet there were 10-15 minute wait times for drinks, and the bartenders acted like this was their first serving job. They also ran out of Miller bottles at one point, so my friend who had ordered said "Ok, Bud Light is fine" and the bartender goes "oh well I already rang in Miller so you'll have to stick to that but check back in a few minutes." ????? WTH! Also they were prioritizing everything wrong. People are trying to order drinks, and you've got bartenders taking TicTacs, people organizing tab receipts, clearing plates from areas no one is sitting, before taking orders. It was unreal. The only reason I'm giving it two stars instead of one is the gaming was pretty fun. They have some cool games there but the gaming area was busy and we had to wait before playing any games. They have got to get the bar functioning properly, that put a huge damper on everyone's night. There were so many angry people at the bar. read more

This place is just too darn crowded. Like I'm talking about almost elbow to elbow crowded. It's so hard to get a table to sit down at especially on the weekends. They say that the tables surround the bar area is first come first serve, but it's just so busy so... good luck. People get mad when they're waiting to play games. I have never heard the rule about you play one round and leave so the next person can play. Listen, I'm paying for every round so I'm staying here until I'm done. Or on the shooting games if I pass one stage, I'm going to the next. The one time I went and we actually sat down to order food and drinks, our waiter was horrible. He forgot dishes and he forgot drinks. I was not happy. Needless to say, just too many people. I think it would be more fun with less people. It's so busy at the bars too that it's really hard to get someone and order drinks. I don't understand why there are so many little kids at 10pm or 11pm. Like get out... there's enough people as is. I probably won't be coming here again any time soon until the hype dies down. read more

Joel was a good guy and I had a lot of fun. I only experienced about 10-15 mins of no service but that was all. Service was good besides that. All the games were fun and the beer was a good price. read more

Afraid I have to agree with the majority of the other lackluster reviews of the place. My son and I went during Christmas break and were immediately disappointed by the low end look of the dining room; very dull and cold compared to the Arundel and former White Flint locations. It's clear that the suits at corporate wanted to invest as little money as possible into the construction of the Springfield Mall location. Remember all of the wood paneling and upscale look of the White Flint D&B? You won't find it at the Springfield location. We were lucky to score a table in the bar area as soon as we arrived, but it took a waiter forever to arrive and then he would routinely disappear for 30 minutes at a time. The food was average, but I've grown to expect this from D&B. Face it, you don't go to D&B for the food... Or the service. As other reviewers noted, the selection of games is pretty lame compared to other D&B locations, and yep, the game room is somewhat claustrophobic because everything is crammed together. Stay away on Friday and Saturday nights if you're over the age of 25. It used to be a big deal to go to D&B and was something we only did once or twice a year, but the Springfield location is so lame that despite being only 20 minutes away I don't see us ever going there again. The Arundel D&B perhaps, but not Springfield. Oh how the mighty have fallen. read more

First off, I just want to say how important it is to review the yelp reviews before visiting Dave & Buster''s! I couldn't agree more with Kimberly S, the hype of the new location was definitely REAL. Upon arriving to Dave & Buster's, which is located right next to the mall entrance, next to restaurant Nando's Peri Peri and Maggiano's on Frontier Drive (GPS took me to the other side of the mall, darn!) We noticed a large crowd waiting in front of the entrance. I start to wonder, did I decide to go too soon since their grand opening? Who knows, I am here and ready to play! Turns out the entrance is where you go to cool off after enduring the hot steaming play area downstairs - YIKES! After making it through the crowds, we slowly make our way downstairs. One step onto the bottom floor, my friend's glasses started to steamed up! Not sure what the age policy is, but in my previous D&B experience, no kids were allowed after 9:30PM. It was about 10:30PM and there were families and children still running around. Overall, I did not get to play any games. I simply watched a few friends make their way into the crowd to play a handful of games and headed out to Yard House to end the night. I can see this location having potential, once the hype dies down. I would definitely return by the end of the year to see if the experience has improved. Otherwise, find me here in 2017! read more

Kids... Unleashed little tribal children everywhere. Game area: Small. Games are tightly close to each other and difficult to take steps without bumping into a toddler. Not many variety of games and almost all the games had a waiting line. Surprisingly a lot of strollers left in the way of games with parents leaving their coats on the game chairs...Overall, trashy atmosphere and meh. Food: Cold... I didn't believe the other reviews till I got my hard cold burger. I couldn't force myself to take another bite even after couple beers and drinks. Very disappointed. They brought me the wrong drink, but asking for anything meant another 20min wait.. And my mysterious drink was very salty(?) This isn't the place to eat for sure. Children were walking around servers with large plates of food...lots of irresponsible parents not watching their kids. Several "lost child" announcements were called during the 3hour visit. Dangerous. Overall: This place could be better. A curfew after late night would be preferred. 2 stars because The food area and game area were well isolated and the location was fairly clean. Otherwise, would not come back anytime soon! read more

Waited for over 2 hrs only to be told they tried to page us 3 times so we would have to be put on the list all over again. Also, I thought this was supposed to be an adult arcade? There was nothing but toddlers and baby strollers everywhere. No thanks. read more

What a shitshow. I guess we already knew that though. We came in during a weekday afternoon for lunch. We sat in the bar seating area and waited to be greeted. No dice. I finally got up and asked some waitress for menus and service. As we waited awhile for our drinks, my bf and I both went to use the restroom and, OH LOOK, all the restrooms in the entire place are CLOSED OFF. What could have possibly happened?! So we had to literally leave and go inside the mall to use the restroom. Man, what a major problem. We ordered the pizza bites as an app (dumb) and I ordered the chicken tenders and my bf got the philly cheesesteak. My tenders weren't terrible, his cheesesteak was pretty bad and the pizza bites were horrible. Actually, I wouldn't even eat here. They do have some decent beers on tap, but I don't think you're even aloud to walk around with them. Just go to Yardhouse, drink and walk over. Games are pretty cool, albeit pricey, but the ticket system is confusing. I went in to cash in our tickets and it seems like you have to have at least 350 tickets to even start the bidding. So we basically just held onto our tickets and card for the next time (if there is a next time). Whatever. We wanted to see what the fuss was all about, perhaps we'll return on a rainy day to see if there are any improvements. read more

Compared to the one at White Flint mall in Maryland. You are losing some serious sleep if you make the trek here. This establishment is 25 minutes from my home, I've gone to places that are more than hour away and they were totally worth it. This place is a total pass. This place is halfway done, it seems they won't finish it until they know they have concrete numbers to last more than one year. That being said, it's just not worth your time. Goto to Maryland for D&B goodness.. FYI this is coming from a gal that hails from NoVA ;) read more