A part came loose on the underside of our car on the way to the Cape; Columbia Motors' crew fixed it promptly & affordably. They were cheerful and terrific to deal with. Recommended! read more

Dave Delaney what a peach sells a warranty to a 20 yr old college girl for $2200. and the warranty only covered her parts for 5000 more miles. paid extra to cover the deductible and now the sorry cad won't cover the deductible! Beware don't do business there!!! read more

Dave Delaney of Columbia Motors in Hanover MA, does not honor warrentys. He charged me 2200 for a warranty that he refused to honor. I am a hardworking 22 year old that he took advantage of. It is really disheartening that this happened because I cannot believe that he is heartless. read more

We bought a Subaru in Dec of 2023. Almost immediately the steering started to go. We brought it to the service department. The manager said it was just the electrical steering. A couple of weeks later it began to jolt to the side. Then on the Sagamore bridge. My mechanic took it apart. Corroded wires, needed rack and pinion. He told me to bring it back to the dealer but I didn't trust them since they sent us on our very unsafe way. $1500 repair. I emailed Dave Delaney more than once with all paperwork attached. I sent it all certified mail. I called and texted. Never got back to me. His service departments error and the fact that he wouldn't respond to me are so unprofessional. I would not recommend you buy a vehicle here. It's sad to me as well because I worked for his dad at Columbia Pontiac in Dorchester many years ago and was able to say hello to Rick when I was there. What a disappointment. read more

I came here and purchased a car almost immediately Bob was great and Bill was helpful when I need him too! Thank you all again! Lori read more

Drove three hours round trip to see a vehicle that wasn't as advertised. The door didn't even work! The salesman was very nice - but he wasn't wearing a mask which made me feel uncomfortable. His boss - I believe the namesake of the business texted the salesman and was quite rude to both him and me, through text. Their advertised prices are as firm as a steel mattress. The salesman admitted it'll probably go to auction and end up selling for half the listed price - but that they refuse to budge because "that's how the industry is." I probably wouldn't have bought the vehicle for any price, it was advertised that poorly. I would not recommend this dealership to anyone. read more

Dave and his crew has a good collection of cars and has always been fair with me when taking in some trades.

Great experience. Informative and made the car buying process seamless. I worked with Bob and Bill at the office and they were both professional and kind. I would reccomend this place to anyone because they were very helpful and responsive to my many questions. read more

This is by far the WORSE place ever.... my boyfriend dropped his car off over a MONTH ago... it's still not done.. we just went there to see what the fuck was going on, they brought us to the wrong car. Not even his car. R u kidden me read more

Example of a stereotypical used car dealer. Cheesy one liners. Not up front about mandatory doc fees. I would stay away!

Bought a car, paid cash but have had nothing but problems with the car. Finally had to call the better business bureau. They won't comply with requests for documents. Sleazy all around. Stay away from this place. read more

I bought an SUV, paid cash. I kept going over the total for the car, sales tax, etc. They keep adding the sales tax to the total of the car. I kept telling them they can't do that. They finally presented the bottom number to me and we agreed. I learned then when in financing they switched it again to add the sales tax to the price of the car. I got in the car to leave and the engine light was on. I told the sales person. He said bring it to autozone to get the code. I did, then brought the car back to have the 02 sensor replaced. The mechanic tried to tell me when I left that the engine light wasn't on when he took it into his shop. I know it was on because I drove for 3 days before getting back there and they are 40 min away from me. I decided this dealership was not trustworthy and I better take my car to my mechanic. They said the transmission pan was rotted and listed 3 other issues. I told the sales person who sold me the car I need these items fixed. He kept blowing me of and telling me to contact service myself. I finally connected with the service manager. He said to bring the car in he will decide if anything is wrong. I said to him don't you give each car a thorough review before putting it on the lot? If so, these are not issues that just popped up. They are issues that have been visible. He said he won't fix the transmission pan unless it is actually leaking, he doesn't care if it is rotted, not his problem. I said that I want to talk to his boss, he said that would be the owner. He was going to leave a note to have him call me. Next day I don't hear from him so I text the car sales man and said I need to talk to the owner. I now have radio silence and no one is responding. As the customer, I shouldn't have to deal with this treatment. I also did not list above how the sales person kept trying to bullshit me on the length of the car being there and how much they've dropped the price. I decided to let that go since every dealership is the same in some ways and I have to pick my battle with the one I buy from. I just want them to fix the issues with the car and be on my way. read more

This has been the best buying experience! They answered all of my questions, did not push me to buy what I didn't want, were very patient. Bob even waited an hour + after he was supposed to be off, waited to see me drive off happy. I would highly recommend them when making your purchase. SIMPLY THE BEST!!!!!!-QX56 read more

I want to begin my review my saying my partner purchased his first car from Dave Delaney's Columbia Auto in Hanover, and within a year we are already back on Cars.com looking for a replacement car. So my boyfriend bought a car here last July. Two days after getting it, the fuel pump exploded and we had to fight Dave Delaney's to fix it (their customer service was terrible, and one of their employees called me a bit*h and other vile words when I said we were having the car towed to their shop). We mentioned MA Lemon Laws, and the employees said that Lemon Laws are not important in the used car business, and that seeing they "aren't lawyers" they don't care about used car laws (let that one sink in...). They "fixed" the car, or so we thought until a few months ago the fuse box on the car caught on fire after a lazy repair man did not fix it properly (he did not have the proper fuse so he simply shoved the wrong one in there, which eventually caused the fire). The fuse box was so messed up that the repair man fixing it said "What fuc*er would do this to a car?!" and even suggested my boyfriend consider legal actions seeing the car could have killed us if the fire was any larger. After my boyfriend called Dave Delaney's and asked if they would do anything to fix this situation, they said they had "no record" or repairs and could not do anything to fix it, they even tried to pretend they did not know that they had sold him the car (mind you we have all of the paperwork and the car has a decal with the dealership's information on it). They scammed a poor, hardworking college student out of so much money and nearly killed us with an outrageously unsafe vehicle in the process. I would rather not have a car than come here to buy one! I was not even the customer and they treated me with such disrespect while I tried to help my partner make this exciting purchase. When we first went in to look at a car, they were so polite and kind as they helped a young college couple look for a car together, and just days after bringing it home they turned into the dealership from hell. It's a shame. I will always make sure to tell everyone I know how horrible their service is (Especially when the owner replied to my review on Facebook pointing out that I was not the customer, showing he did not read my review where I clearly mention that I am not the customer and was treated so poorly). read more

Beyond impressed with the service and quality of work I received. Everyone working there is extremely professional. Bill was a pleasure to work with. I had a whoops moment and put a rather large dent in the side of my vehicle and scratch on my bumper. Dropped it off on a Monday night and was finished on Thursday. You cant even tell there is a dent anymore and the final amount was more than reasonable. Highly Recommend this place. read more

I had brought my previous car here for service multiple times and received competitive pricing and knew Rick would always be honest with me. Last night I had the pleasure of working with Sarah and Bill to purchase my new car. They worked with my budget and were able to get my payments even lower than we initially expected. Sarah was professional while being able to relate on a personal level. She took the time to make sure I fully understood everything I was signing and was okay with it before we moved on. By the time we were done it was getting dark out and I was exited to see Bill had already pulled my new car up next to my trade in and switched my plates over for me. Great team all around! read more

My husband and I have purchased 10 cars in 4 states over the past 30 years, and have never experienced anything like the mistakes, miscommunications, and terrible customer service at Dave Delaney's Columbia Auto. The day we test drove the car, intending to buy it, Bob Hurley berated us for not knowing how financing a car works, stating that all dealerships work the way his does (they don't); tried to send us on our way without completing the paperwork; then suggested WE do the paperwork ourselves - that he'd give us the car dealership's bank account number and routing number so we could complete the financing???!!!!!!!! Knowing that we were traveling nearly four hours each way and expected to purchase the vehicle that day, it would have been helpful to know that they expected a check in hand instead of pre-approved financing as had been discussed. We liked the car though and it was a good price, so we put the money down to secure it and signed the paperwork, thinking it would be resolved in the next few days. Nope. The whole next week and a half we were in limbo, despite giving them a tracking number so that Dave could confirm receipt of funds, which he point-blank refused to do. Every opportunity that Bob Hurley and Dave Delaney had to make things right or resolve the problems was met with stonewalling and incompetence. Thankfully, on our second trip down, which necessitated time off work, we were finally able to pick up the car and it is perfect for us. That said, I would never send anyone to this dealership or trust either Bob or Dave with any business that was important to me or my community. read more

Mike was super nice! Wasn't pushy but I told them I would get back to them couple day laters and then the Internet price went up 500 dollars. They just lost a sale. I was already debating if I should buy a car from then after seeing reviews on the poor quality cars sold. I didn't want the next Lemon. Be careful at this dealership read more

Bought a Jeep in August 2016. Had the displeasure of meeting Delaney's two shyster henchmen / salesmen Bill & Chauncey. Took one vehicle for a test ride and really liked it. Took another vehicle for a test ride and as I was putting in gas the vehicle died on the spot. Had to call Bill. He came and was completely clueless as to what "WE DID TO THE VEHICLE". After numerous tries to get it started Bill left the vehicle and we went back to the lot. Anyway I made my cash offer on the first vehicle and after hearing the usual spiel I was ready to walk. We did end up getting the vehicle below the asking price, but not by much. We gave them a check, ( full amount ) and were told to return in an hour for the title. Drove 15 miles home to get my plate and drove back only to be told the title would not be available for 3 days. Talked to Dave Delaney himself and asked why there was only one remote key. He did not have an answer but informed me that seeing that we had already made two trips back he would have Chauncey refer me to their man for a spare key which cost $240.00. So with a shake of his hand and him looking me in the eye I left. After calling them 1 week later about the key I was told to have one made at the dealer at my expense and return the receipt to Chauncey. I did that and handed Bill the receipt and he and Chauncey told me it would be given to Dave and I would be reimbursed for the $240.00. After 4-5 more days and not hearing from them I called and talked to Chauncey and was informed that Dave only wrote out checks once a month and it would be taken care of. I asked him to have Dave himself call me. He assured me he would. Well it is two weeks later and Dave nor Chauncey has returned my call or have I received my check. So, to sum it up. The vehicle is fine but as far as the word of Dave Delaney, Chauncey, & Bill. I have seen again that a shake of the hand and a look in the eye means nothing to them. Hopefully I can continue to spread the word on this team of incompetent's. They truly do epitomize the used car salesmen stereotype. read more