Constellation Hi.e replaced my AC unit and I couldn't have been happier. The technicians were…read moreamazing and so friendly and knowledgeable. They showed up each morning when they said and clean up after themselves when they left. I would highly recommend.

We had a new HVAC system installed in June; by March of the following year it had already failed…read more We scheduled a technician that was supposed to arrive between 12-5; he arrived at 6:15. Two hours later he still had not fixed the problem and said he was going to need a senior technician. The next day we called and they said they would send someone between 12-5, but again they could not give us a more defined window of time or even let us know if we were near the beginning or end of the route. This time we waited til almost 7pm for them to arrive. After working for an hour they decided they needed to order a part. ETA unknown, I will say that they have been responsive hence two stars rather than one. Otherwise not a great experience.

The technician he was very professional and helpful next day in the morning on time and finish work…read moreon time. Great service.

Came super quick and was so nice. Diagnosed the issue, explained it thoroughly, and fixed it all in…read morethe same visit. Really appreciate their service.

I wish I could give 0 star too. My warranty company assigned…read moreSAFA garage. The technician showed up and, before even looking at the issue, kept demanding the service fee and insisting that the warranty wouldn't cover it. He submitted notes to the warranty company in a way that ensured the claim was denied. Later, he called me back saying the warranty would NOT cover it but that he could "fix it" for $200 on top of the $100 service fee. After he replaced the belt, my garage door could not completely close. And he asked me to call my warranty company to reassign another claim......

I wish I could give 0 stars…read more My warranty company assigned Safa Garage to fix my garage. The technician showed up and, before even looking at the issue, kept demanding the service fee and insisting that the warranty wouldn't cover it. He submitted notes to the warranty company in a way that ensured the claim was denied. Later, he called me back saying the warranty would NOT cover it but that he could "fix it" for $200 on top of the $60 service fee. Total scam. I ended up fixing the issue myself with a $20 part from Amazon. Complete rip-off. AVOID AT ALL COST!

Didn't call before they came. Then arrived to a cancellation…read moreand accepted a tip. The tip was the cost of the repair too.

One of the best experiences I have ever had with a major project. From the professional proposal to…read morethe execution of removing all of my heating and air conditioning that was 20 years old. They did what they said on time and extremely clean. Crew was fantastic. From removal of existing to installation of new less than two.days with the best of all proposals I received. I highly recommend them.

Driver SAFETY. 4/24/26 License plate: 1GK1695…read more I encountered this driver today who was driving recklessly, aggressively & dangerously. I don't care how good the company is, if the driver is unsafe, they'rere not only unprofessional, they're liable to kill someone! Cars are weapons, whether they're used that way or not!!! This driver s/b fired, and the company needs to put road safety ahead of saving 3 minutes. If the driver kills someone , gets in an accident or gets ticket they'll be later than if they had been safer on the road: This driver had the audacity to nearly hit me and then honk at me. What an a***e! He's lucky I didn't call the police!

Todd came on time just as promised and fixed the HVAC system quickly and professionally.read more

I had a bathtub that was backing out blackwater and I was seriously disturbed. I used my home…read morewarranty and got set up with Murray's plumbing and heating to snake out the clogged pipe. Luckily I got Mr Al (I believe his name is Alan), an older gentlemen, and Dante who help me troubleshoot the issue. I noticed that usually older gentlemen are more cordial and helpful than younger technicians, but that is generally the experience I had so please don't quote me on it. Mr Al and Dante were both professional and courteous. I cannot vouch for the entire company as a whole or other technicians, but I can say that these two gentlemen did a great job getting me out of this tough situation.

American Home Sheild schedules Murray to come look at my water heater. I get call saying the…read moreearliest appointment to look at my unit is Monday, three days later, time of call was 930am Friday. To ask a homeowner to go 4 days without hot water is unacceptable. I will never call AMS or Murray every again. PS Len the plumber coming within 3 hours for $49.99 to find problem. I was billed $125 in advance to get them to get Murray for Monday......

It is the kind of news that makes you sick to your stomach: you need an entirely new HVAC system…read more Heating AND air. This is the news I got from Eddie Hughes (and two other HVAC companies). We chose to use Hughes because when Eddie came to the house to give the estimate, he quickly and expertly diagnosed (and explained) the issues in terms that my husband and I could understand. He also answered multiple phone calls as we had a lot of questions. Part of the plan was to add a large basement return which entailed cutting through drywall (you can imagine how messy that is) into a wall in our finished basement. The new return is there but you would never know it was installed that day! Matt and Steve didn't leave one speck of drywall or dust (amazingly). I can't say enough about Hughes Mechanical and the great, honest work that they do. Do yourself a favor and use this company.

I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously…read moreused them for other smaller jobs and was overall pleased with their service. One of their technicians came out to inspect and service my three apartments, and he recommended replacing one of the units that was an older model and not functioning as well. He connected me with Jason (one of the owners), who gave me a quote, and I agreed to move forward with it. The technician who came out to replace the unit didn't seem as experienced, but he was very polite and professional. He kept the job site clean and communicated with me often. A few hours after the job had been completed, at 11:30 at night, I got a call from my tenant mentioning that the house reeked of gas. I called the technician and texted another, but no one answered. So I went on their website, which says "Emergency Services Available," and tried to call the mainline, but no one answered. Eventually, I was transferred to a call center that said "all of our technicians are busy helping other clients" and that they would call me back in 2 minutes. No one did! So we called the fire department, which came out and identified the source of the problem. Hughes used an old existing gas hose to connect the gas line to the new system. That hose was not compatible to the new AC, so it leaked gas. As a result, the fire department shut off the units and the gas supply to the house. Hughes came back the following morning to replace the hose and fix the problem. When we turned the gas back on to the house, my hot water heater which is fairly new and had been working perfectly fine, wouldn't operate. The pilot light was not coming on, and Hughes sent two of their technicians to look at it. They mentioned that the gas valve to the hot water heater was no longer working and that they had to replace the part. The plumbing supply company was about to close, so the technicians said they would be back in the morning with the new part to replace it for me. The next morning I get a call from the owner, Jason, saying that the part wouldn't be available for at least two days and he wanted to charge me $600 for the job. He actually tried talking me into replacing the entire hot water heater ($2,400 and offered to give 10% off). It turned out that my hot water heater was still under warranty, so I called the manufacturer, who shipped out the part at no cost and hired another plumber to install it for a fraction of what Hughes was quoting me. Their website says, "Educate, Not Sell." It sure didn't feel like that. Hughes fixed a problem and created another. The least they could have done was offer to fix my hot water heater after all they put me through. I'm sorry to say the experience overall was frustrating, time-consuming, and generally disappointing, as I no longer feel I can rely on/trust them with this important work. I wish the outcome had been different.

i will give 5 stars to boyland electic they are curtious they are efficient i really dont know what…read moreelse to say meena

Booked AI appointment for the next day. Next day get text that they are booked for 3 days.read more

We purchased a hot water heater and Bahr installed it. The team was on time, very professional,and…read morecleaned up when the job was done. The Balto County inspector gave it a 2 thumbs up.

I bought a shower faucet set from Home Depot and paid to have it installed. D.W.Bahr is the…read moreplumber I was assigned. I called and scheduled the install. I had to wait 3 weeks and sit at the house for them. When the plumber arrived I was told they didn't install shower faucets only sink faucets and they left. When I called Bahr they told me I didn't pay enough for a shower faucet only the vanity faucet. I wouldn't recommend them. If you hire them make sure they repeat back to you exactly what they are to do!!! This just happened today now I have to start over!! I should have just done it myself!!

Total Con - Do not Use! I had them service my unit said the heater coil was broken and I needed a…read morenew system. $17000.00 bill. I used AI put what they gave me in that and it said Highly Suspicious. So another company came out. Said they had no picture no details they never even looked at the unit the seals were not even broken indicating someone looked. Said the unit was fine and charged $250 - my opinion is they say an old lady and thought let's steel her money.

Frustrating Experience: Pushy Sales, Price Hikes, and Sloppy Work…read more If you're considering Reliable Home Services, I strongly recommend asking a lot of questions--and double-checking any work they perform before the 30 day warranty is up. If you'd like more details or want to see photo evidence of what was (or wasn't) done, feel free to check the attached images or DM me directly. I'm more than happy to share so others can make an informed decision. My issues started with Rob, the dispatcher. I had previously used the company for a full system refresh and even left a 5-star review, so I expected a similar experience. This time, I called about replacing a pump that had already been diagnosed, but I had delayed service due to financial timing. When I called back to schedule, Rob gave me a hard push for their $2,200 "Platinum" service, even though much of that work had already been done a year prior. When I questioned the need for it, his response was basically, "It's up to the customer to decide." The whole conversation felt more like a used car sales call than home repair. What really crossed the line, though, was when Rob said he would note in their system that I was being "argumentative"--and that everyone would see those notes. That was uncalled for, especially considering I was just asking questions about pricing and service relevance. Unfortunately, things got worse when the technician arrived. The first thing he said to me--before even assessing the job--was that the owners didn't want to do it. No explanation, just a strange and inappropriate comment that instantly made the whole situation feel tense and uncomfortable. Then came the pricing issue. I was originally quoted $650 in May 2025, but when the tech showed up in July, the quote had jumped to $800. When I questioned the $150 increase, I was first told it was due to rising parts costs. Then, the explanation changed: due to how AC units are manufactured, now the company recommends full replacements over repairs, even though only my pump was broken. It felt like an obvious upsell tactic. When I asked the technician to call the office to check if the original quote could still be honored, he flat-out refused. He told me I could "take it or leave it." No effort to make a simple phone call. No interest in advocating for the customer--just dismissiveness and attitude. Despite all of this, I agreed to move forward with the service because I needed the pump replaced. But due to the overall tone and behavior, I didn't trust the quality of the work. So I inspected the installation myself afterward--and I'm glad I did. The pump was missing a critical clamp, clearly shown in the product's instruction manual. Without it, the system will likely leak again. So i'll just go and buy the clamp and fix it myself. (See attached photos.) At the end of the day and to the technician's credit, he did apologize for how the interaction started, and the job ended on a more cordial note. But that doesn't erase the pushy sales tactics, the unprofessional tone, or the incomplete work. Reliable Home Services is not what it used to be. I won't be using them again--and if you do, proceed with caution. Ask questions, read the fine print, and check the work yourself within the 30 day warranty.