They actually responded and asked for pictures Not only did…read morehe reply quickly he stayed in a conversation explaining what I need to do to my Hot Tub to fix it without him coming out anytime I have an issue. I'd call this guy.

Matt was so wonderful. Explained everything to us and helped us fix the leak in our spa. Also gave…read moreus a few laughs! I highly recommend him to everyone.

Dan recently helped me with a pool heater connectivity issue and was so patient walking me through…read moreall the steps. He is super knowledgeable and professional. Highly recommend!

I contacted H2O So Clean Pool and Spa Services originally for a drain and acid wash on my pool,…read moreconverting my pool to salt, and replacing the new filter and gas heater from 1987 with an electric heater at my new home in Paradise Hills / Bonita thinking that was all I needed. I had reached out to several other companies with no success, one being overwhelmed and confused. Other companies made it seem like my job was too small for them stating they only do "the big jobs." So I was looking for someone who knew what they were doing and wasn't going to treat me like my job was too small. I am happy to say I found that in Daniel and H2O So Clean Pool and Spa Services. Daniel went into great detail about all the above items taking the time to explain the pricing and costs vs. benefits. He came by while the house was still in escrow to look over everything and explain what could be salvaged and what needed to be replaced. He sent a thorough summary from his visit along with quotes for each item and options recommended. He further simplified everything by breaking down what were "needs" and what were "wants" and educated me in the process. Absolutely incredible! Daniel advised me that the filter and pump could be salvaged, but that the heater needed to be replaced. He explained why the pool should not be acid washed as it was painted and the paint was already starting to peel off. He identified some safety hazards in that the pool drain cover was missing and the spa one was broken. He connected me with a referral and they worked together to resolve the issue as inexpensively as possible with Daniel installing the spa one - in my freezing cold spa. Daniel's crew even dove down the bottom of the pool to try and install the pool drain cover to save me some money, but unfortunately a pneumatic drill was needed to get the new one in so his referral ended up taking care of that for me! I am so relieved that is also being taken care of now by his first referral. I wound up going with Daniel's recommendation for: -New gas heater -Full automation of the system instead of the existing time clock -Phone, tablet, Alexa, Apple watch App -New light to replace a broken one and addition of a color LED bulb -Pool Cleaner -Vac-mate so that my skimmer could be split for the cleaner to work cleaning the bottom of the pool and the skimmer to work cleaning the surface of the water -Timer to turn the fill into semi-automatic instead of fully manual -Some miscellaneous parts that were broken Per his recommendation I held off on: -Filter - he cleaned it out and revived it with a few inexpensive parts -Pool pump - mine was working and I have solar panels, so upgrading to a more efficient variable speed pump wasn't as much of a concern Unfortunately there was a leak in the plumbing from the spa to the equipment. We had hoped it was just a blockage and Daniel tried valiantly to clear it first. Ultimately, Daniel's crew was able to diagnose the leak and took a video so I could present it to my home warranty to get it fixed. I am so happy his referral for this will repair this next week. Unfortunately Daniel does not perform weekly service in my area, but he was able to hook me up with a great referral for that too. It was a pleasure working with Daniel to bring my pool back to life! He always responded quickly and was very appreciative of the opportunity for the work as well as being very mindful of my project budget.

I have used Joe in the past. This time I needed my pool acid washed, Joe came out and had it done…read morein a few hours. The pool looks brand new!! I would highly recommend Joe for any type of pool service. Fantastic job and a great value. Thank you Joe!!!

EXPERT. Joe has specialized training and experience with swimming pool equipment, plumbing and…read moreconstruction. His practice of Customer Service is keep it simple and smile. Joe came to my great benefit to help plumb and connect almost 400 ft.² of copper solar water heating panels to the pool and to the pump. Time and again he made suggestions about the design and construction that were important and incorporated. Thanks, Joe.

As much as I like John, I have not been happy with his work…read more About 9 months ago he did the mastic on our pool. In March I realized that snails were eating the mastic around the hot tub. In addition, there were many spots around the perimeter that were pulling loose from the edge. John said he had never heard of snails eating mastic but would talk to the Sika representative. Sika sent a letter saying this is a well known issue. They also said that the reason it's pulling away from the edge is due to expansion of the concrete joint. I asked why they're using a product with these problems that fails in six months and John said we've always done it this way. Neither John nor Sika would fix the mastic under warranty. I figured out why it's failing. John removes the old material from the gap and then fills the gap with foam backing and sand prior to covering with the mastic. The manufacturer recommends 3/8" - 1/2" of mastic. However, John pours a much thinner layer 1/8" to 1/4" thick. It's not thick enough to hold tight to the edge. If the sand works its way down in to the crack, there's nothing supporting the mastic and it comes loose. I told John about this and since i like him I said I would pay him to redo the job using a different mastic called Deckoflex that I heard works better than Sika. I assumed he would pour the new mastic much thicker than before as recommended by the manufacturer. Unfortunately, I'm just realizing now that he did not and the brand new mastic is failing after 2 weeks. When John redid the mastic, he decided without asking me that he was not going to redo the vertical part of the stairs leading up to the hot tub. So now that part doesn't match the rest of the project and looks unprofessional. I thought that John would give me a decent discount on the redo, since this was a failure due to issues with the mastic but also because it wasn't installed thick enough with sufficient backing, However, he did not.

Great company! Fair prices! Super communication! Called for an inspection, quickly got an…read moreappointment and John was right on time! He walked me through his report and really helped us understand what would be needed! And he's a really nice guy! Highly recommend!

Went well! Business owners are communicative and installer was on time and kind! We would…read morerecommend this business

Shannon and team were very helpful with my salt chlorinator replacement. He also provided helpful…read moreadvice, would use again

Jacob has been servicing our spa on a regular basis for many years now and has done an excellent…read morejob. Prompt, professional, efficient, quality work. And, he's a really nice guy to boot. Highly recommend!

Paul has been helping me with my pool for years! I'm so glad to have found his services…read more Very professional and fair with his pricing, after having go through some companies that were not reliable it's a relief having someone to service the pool on time and reliable. He's very friendly and communicative as well which makes it great to work with him. Highly recommended using Diamond Pool and Spa Care!

Paul came to us as part of the startup of our new pool. He was extremely professional and…read morecourteous. He helped us through each step of the pool startup explaining each component and how it works. All questions were answered without hesitation both in person and on the phone. Great communicator. We would have continued to use Paul and Diamond Pool and Spa Care as our maintenance company but, unfortunately, they do not service our area. If you are lucky enough to be in their service area then you cannot go wrong.

We needed to replace the 25-year-old heater for our in-ground hot tub/ spa. Shaun took this…read morerequest seriously and explored several options to help us find the right fit. He was at all times prompt, responsive, attentive to detail, thorough in answering our questions, interested, and professional. We're really glad Shaun helped us get the job done right and look forward now to enjoying it!

I would not recommend this pool service. The owner is disrespectful to disabled persons, he is a…read morenarcissist that complains about not making enough money despite charging for everything. . His service is mediocre at best, and he only finished things half way. He caused significant problems to my pumps when he shit them off to do a leak test, and every time he has touched the controls, he has never reset them properly. I thought they would be a great service to switch to, but I was terribly mistaken.