EDITED TO ADD: weird that the owner doesn't acknowledge that I just paid over $1000 last month for…read morework they initiated. And now they've canceled my service "effective immediately" because I've reviewed them honestly and as to my personal experience ... unprofessional. I guess that's what you get when you give feedback on overcharging. Someone who can't take the feedback and instead cuts tie. The owners use every opportunity to rip you off. I swear every single month there's some additional charge for something. Then they quote one price and charge another. The final straw was the excessive credit card fees they charge acknowledging it's the "cost of doing business". But they inflate the charges they are actually paying. Do not recommend. Also while the pool service person is fine he definitely doesn't spend enough time on the pool. Happy to be moving on to another company.

We've been with PhenomePool now for a few years and they have been great! Our pool tech arrives…read morelike clock work every week and keeps the pool crystal clear for us. We get advanced notice before filter cleanings and alerted if anything needs repair. We have been very happy with their services and highly recommend them!

They do an awesome job and are super reliable! Pool is kept in tip top shape all year round. !read more

The 0-1 stars is for the customer service/admin side (I would give 4-5 for the technician service…read moreonce they finally came and completed the job). VERY poor service on the admin/customer service side. I honestly don't know how they have 5 star reviews with the very poor experience I had with them for TWO MONTHS. Note: My complaint is NOT about how long the parts took to arrive-- that was not the problem. The main problems were: 1) extremely poor communication, 2) total non-responsiveness to a majority of my follow-up attempts, 3) I had to follow up multiple times to even get responses, multiple steps throughout, 4) showing up on my doorstep with no scheduled appointment (after I'd tried for weeks to get any updates from them), and 5) not making things right, zero acknowledgment and zero apology when I gave them the opportunity by directly letting them know of these issues. Other than their first response the first time I reached out (when they responded quickly to get my business), every single time after that, they were very unresponsive for the full 2 months it took to get our jacuzzi repair completed. I had to follow up with them MULTIPLE, MULTIPLE times to get responses EVERY SINGLE step along the way (and I would typically wait ~3-4 or more days in between attempts to get a response from them, so they had PLENTY of time to respond). When they did finally respond, each time, communication was lacking-- very short and not helpful/informative in their responses. This unresponsiveness and poor communication was consistent all throughout, starting in mid-June. Because of their unresponsiveness and LONG delays, it took a full 2 months from the time I initially contacted them to completion of the fairly simple repairs that needed to be done. If I hadn't followed up MULTIPLE times each step of the way, NOTHING would have gotten done. In addition to that-- for the first of a two-part repair, they had said they needed to wait for the part to come in and would let me know when it did. The first visit was June 19. I didn't hear anything for over a week and followed up on June 30. Zero response. Followed up again July 6. ZERO RESPONSE. Followed up AGAIN on July 7 (ALWAYS very polite on my end, by the way). FINALLY they responded. Finally they ordered the part that was needed in late July and said "once it's in we will schedule the repair." After ZERO additional communication from them, still waiting to hear when they would schedule the technician to come out once the part came in, the technician SHOWED UP ON OUR DOORSTEP WITH NO APPT. I had not been notified in ANY way-- phone, text, email-- NOTHING-- that they were finally ready to schedule the appt.-- they just SHOWED UP UNANNOUNCED!! We had company that day and we were not expecting the technician to come. Fortunately for Aqua System Pool & Spa Repair, we were home that day. Afterward, I let them know, politely but clearly, what had happened. They had SO many chances to make things right. But even then-- ZERO ACKNOWLEDGMENT OR APOLOGY. Ridiculous!!! They ended up needing to come back for a second repair to finish the job and for that one as well-- same old story... I had to follow up MULTIPLE TIMES to get a response from them and for them to commit to a time they would come. I would never recommend this company to anyone. Absolutely terrible customer service... and when they were notified of our experience, they still chose to do ABSOLUTELY NOTHING. Terrible!!!

I had a great experience working with Dwayne at Aquatic Specialties. Our heater and our salt…read morechlorinator both went out within the last month and Dwayne was very responsive getting us a fair quote and a quick turnaround. Dwayne is very knowledgeable and easy to work with. I highly recommend!

Very disappointing! Their services are probably the most expensive out there and the quality…read moredoesn't meet the cost! Too much drama first and foremost. If you ask Dwayne any questions he takes it very personal that you're questioning him. For example, one of my actuator valves went bad so he quoted me $517 for a new valve and install. I found the same valve on Amazon for $120 and it will literally take me 5 minutes to install it. Dwayne didn't like me questioning him so he put my account on hold and Kenney didn't come out to service my pool. Unbelievable considering they charge me $200/month. I initially hired them because I was having issues with Calcium buildup on the tiles. They told me they couldn't fix what had already been done but it wouldn't get any worse. Not true. It's gotten worse. Once again the service is not worth the cost.

Booked for service. They did not show up or inform me that they were not coming, instead I reached…read moreout to them to let them know no one came, and they responded that they just forgot about me?... booking with someone else. So unprofessional.

Excellent service! Appreciate their consistent communication. I really like that they are a family…read moreowned local business.

Great price. Matt gave an estimate and stood by the estimate…read more Punctual time and length of service. He explained everything and was open to answering all questions. Excellent service. We had an algae problem which he addressed with no additional cost. Provided a report of the work. Provided written information and instructions on how to continue to care for the pool. He also promised to reach out to us in 2 years to see if we need another purification. I'm sure I will forget. After everything was done, I kindly asked him about our pool lights. He stayed to help us identify our pool lights. Since we purchased the home, we have not been able to control the pool lights. He took off the lights and gave us the info about our lights. He sent us a manual and helped us with the setup on our app. He was very above and beyond. Also he encouraged us to call if we had more questions. Such an amazing person to work with.

I spoke with Matt today regarding servicing my pool. Despite not being able to take me on as a…read morecustomer he was incredibly helpful in educating me on pool maintenance and resources. Matt patiently spoke to me about several facets of of owning a pool and offered to stop by and check my water after I'd located a regular pool cleaner.

Amazing service. I have the whitest quartz pool surrounded by grass and hedges. This guy keeps it…read moresparkling clean. I've had several people work on my pool over the years and Sol Coast Pool is hands down the most consistent by far and the most thorough. Highly recommended! Amazing service!

From the owner: At Sol Coast Pool Service, we understand your pool is more than just a place to swim—it’s your…read morebackyard oasis. That’s why we go beyond basic cleaning to provide dependable weekly service, ensure your pool equipment runs smoothly, and respond promptly to your questions or concerns. You deserve a trustworthy pool service that delivers exceptional quality at a fair price. We are committed to keeping your pool sparkling and stress-free. Choose Sol Coast Pool Service for reliable, professional care you can count on every time.

AMAZING! Ray's Pools has exceeded my expectations. Communication, pricing, and quality of work have…read morebeen great. They keep you informed every step of the way, providing recommendations at reasonable prices and following up a services are completed. I would highly recommend Ray's Pools and I consider myself lucky to have found them! 10 out of 10 recommend!

Top notch service. A+ on service and communication. Anytime I questions or concerns with my pool,…read moreRay jumps on it and makes it priority.

We are so happy that we found this company! Joe is honest, responsible and very knowledgeable. We…read morefirst had some issues with our old filters, reached out to him for the first time and he came to fix the problem immediately. He even took the time to show us how to care for our pool, too. Since then, he has helped us upgrade our panel/kit, clean our filters, replace our salt cells, etc. Every time, he impresses us with his professionalism and honesty. He is our go-to person for all our pool problems and improvements.

We have had recent problems with our pool pump and contacted Joe, owner of Coe Crew Pools. He has…read morebeen on top of things to get our pool fixed. We needed a new pump and Joe did the research for parts and gave us the 3 options to fix the problem. He did not try to upsell us and we appreciated his honesty and dedication. We highly recommend Joe and his team of professionals.