Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

This family business was exactly what my family needed to fix our oven. Tim was kind enough to also…read moreprovide parts numbers for me to get a new knob and oven light (he supplied one of his own in the meantime) and allowed me to finish a client meeting while he worked. I wouldn't recommend anyone else. So glad I found them.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

I can't recommend these guys enough! Go over and beyond getting the job done at a reasonable…read moreprice!!!

Technician claimed warranty had expired when in fact, Subzero confirmed fridge was warrantied for…read moreanother year. Office/scheduling follow up was oddly delayed, resorting to text msgs rather than calling me back. Promised to schedule repair and didn't do anything. This business is sketchy. Thankfully, I called Subzero and am now using an authorized repair shop.

Always read the reviews…read more As I said to the owner of Premier Appliance, I am not a happy customer. In arranging for a technician to repair our dryer, I understood that Premier's minimum fee of $165 would be applied to the cost of repairs to our dryer. What I do NOT remember being told is that Premier has a minimum labor charge of $80, in addition to the minimum required $165 charge (plus parts and taxes, of course). At my request, the owner called me and I suggested that Premier explain this to potential customers before scheduling customer service. I was upset by his accusation that I was extorting him because I mentioned that another local appliance repair company (Snap FIX Santa Fe) has a much lower, non-refundable, truck charge and diagnosis fee. Hopefully, Premier will advise potential customers of their fee structure before service so people won't be surprised as we were, of their final bill. P.S. BTW, we were pleased with the service by the technician.

I called in Sunday to make an appointment with them for my dryer and then i realized i can fix it…read moremyself. Monday morning i called to cancel the appointment at 9am (appt at 11am). No one picked up and i left the message, i called again at 11am making sure they got the message. The lady picked up and said i had to pay the flat diagnosis fee for canceling the appt at the appt time. I told her i called and cancelled and left the message. She said she didn't receive any voicemail. I told her i wouldnt pay her the fee because i didnt need the service. She said that I shouldnt call this service again because i took a spot of a customer. They tried to rob me for a service i didn't receive. Wow

My friend recommended ABC Appliance Repair because she had issues with her appliance on or around a…read moreholiday and ABC Appliance went to her home and solved her problem. Several other companies she called wouldn't help her. I rarely use my oven and after having a baking disaster, I called ABC Appliance Repair to inspect my oven. Scheduling an appointment was easy and when the technician arrived he was very informative about why the oven wasn't working correctly for me. He also helped look for the filter on my refrigerator and suggested I use a vacuum to clean out the coils underneath. Very nice experience!

Martin is awesome! Reasonable, on time, best problem-solver I know! He has never let me down!read more

I made an appointment with Martin to look at our Maytag washing machine, which has developed a…read moreminor leak, but things went badly from the start. Before I could finish explaining the problem, he began pulling our dryer out onto the Saltillo floor tiles to access the washer. I politely asked him to wait, explaining that I was concerned about protecting the tiles, and offered to lay down a drop cloth if he didn't have one in his truck -- at which point he abruptly said he was unwilling to work on my washer and launched into a story of how a customer had unjustly accused him of damaging their floor and had sued him. And then he left. Martin may be a skilled appliance repair man, but from my perspective, he has issues.

He is meticulous and honest. I like how he gives an estimate up front! He is a gem! Has a lot of…read moreexperience and so kind. I am glad I found him through this Yelp service

From the owner: * Handyman Services * Custom Carpentry…read more * Interior Painting * Exterior Painting * Drywall Fixture * Cabinet Repair * TV Mounting * Home Appliance Repair

THis guy is a joke, he could not diagnose, my oven issue telling me I needed to replace my ecr and…read morecontrol board....initial trip fee and 2 hrs diagnosis to tell me all of this...maybe he is better with havoc, but do not call on for appliance repair.

From the owner: For an honest Edgewood, NM Appliance Repair company, look no further than Appliance Repair…read moreAlbuquerque. We work hard to resolve all of your problems in a timely and meticulous manner.