These guys are the best that we have worked with, they have helped us out over the past 5 years…read moresince owning our home and have installed our dishwasher, helped us out with our heating in the house and most recently helped us with our fridge that got fried by another company's work. They didn't even charge us to come inspect the fridge after making time for us that day, then talked with the previous company to help have them cover the repairs, and are actively helping us find a replacement within the budget. Going to be going through them for everything going forward, I definitely recommend you do the same.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

We had a dryer making noise and not drying well. We contacted Marshall's through Yelp and setup an…read moreappointment. Tim was slightly late, but well within the window set up. He got right to work, cleaned the dryer well and replaced some drum parts that had worn down. He also cleaned the vent again and got up on the roof to verify hot air was flowing from the vent while the dryer was in use. Even though he didn't arrive on the hour, he still spent the two full hours making sure the dryer was working its best. He left everything clean. Overall, we are very pleased with the results and will call them again for other appliance repairs.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

2 years into a brand new Frigidaire Refrigerator it is dead. Ive never had a refrigerator die in 2…read moreyears, 10 maybe. It seems they have a reputation for bad merchandise and service. NEVER AGAIN!

I bought a Frigidaire refrigerator from them.which began to fall about within months...the ice…read moremachine, water, shelving..garbage. The then encouraged me to buy a BEKO dishwasher..and they don't carry them anymore or have anyone that will repair them. And let's not talk about the sales staff........

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

After purchasing a new home the bills start to add up and the fixes/updates list becomes long and…read moredaunting. One of the must replace ASAP items was our stove top. Not only did it look dated it just wasn't up to par and by that I mean you could touch the burner on high and not flinch in pain. Heating up a pot of water would take a good hour plus. So we started looking online for the best bang for our buck and struck out. Either they were out of stock, wanted a ridiculous amount for shipping or way out of our price range. A friend recommended we give them a go, so on a Friday morning we walked in not holding our breath. We were quickly greeted asked what we were in the market for and pointed to the display area. Soon after Kenny came up, introduced himself, he was very pleasant and to the point. We told him we needed a gas stove top, 30 inches and stainless steel. We waited for a sales pitch and his response "You looking for the biggest bang for your buck?" We were perplexed...really no sales pitch on the most expensive item? No showing us tons of options? "Let me run to the back see what we have in stock and I'll give you guys a great deal." Well I'll be! He sure delivered. He found us a great stove top, great price, could walk out with it today. We like to compare prices so we informed him we'd mull it over and he was fine with that. He even gave us the option to shop around the competition and call him to see if they could match what we found or he'd give us his honest opinion of a good deal. Needless to say we went back later that day and purchased the stove top. In and out 5 minutes. The only miss was we had to go elsewhere to pick up the item but as it was on the way home it didn't put us out of our way. I'll definitely go back when the time comes to update the other dated items in our new home.

Buyer BEWARE! I give 1 Star, as I'm unable to mark -3 Stars. Many may not be aware that National…read moreAppliance Warehouse Liquidators "Also Advertise/list some (many) Appliances on OfferUp". Since we live many miles away, I sent questions on 4 different items (pictured For Sale) - TO Verify the Items were "Still Available (in stock)! "Lino" only Replied on '2' & Advised 1 Range had Sold (Only Then marked it Sold when quizzed). Bottom line * when we Got There "Oops, I can't find, but have others Available! " BAIT & SWITCH SCAM! FYI - Last I checked - Those 3 "Supposedly Still Available items " were Still Listed on OfferUp!! BUYERS BEWARE

A guy named Lucas attended to us. I gave him my phone # because I have a lifetime deal on a screen…read morecover for our phones. I gave it to him 3 times and he said it wasn't in the system. I had to call my wife and my daughter to see if the deal was in one of their phone #'s and it wasn't. I told him Ok, try my # again because my wife and my daughter said the deal was in my number. He tried it again and he said it came up and if I had given it to him correctly the first time he would have seen it. I told him I gave it to him the same way each time and he wanted to argue with me that his screen only showed he did my number once. That's because that was the first time he put it in correctly. Then he charged me $8.59 for putting the screen on. I never paid to have them put it on before and he told me they stated charging a fee since this January. That wasn't part of the plan when I bought it a few years ago!!! Don't buy any plans with Best Buy and don't let Lucas try to help. He told another customer he was a manager at chipotle's. I can guess why he isn't anymore!!! Customer Service is the worst I've ever experienced.

Required a replacement desktop computer and not a cheap one. Thousands…read more In stock selection limited. Very weird round about way to get it from shelf to ready to use Was quite taxing and time consuming Service during all this was so-so. Had the air of "where else are you going go" to it. Seems to be the new normal these days

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Best prices and customer service. We are totally satisfied…read moreafter replacing our stove, dishwasher and microwave oven.

I ordered my new appliances in Dec, 2025, based on the suggestion of my kitchen contractor. The…read moreovens I ordered (oven/microwave combo) had a diagram of the suggested cabinet for the ovens. The salesman sent all the specs to the kitchen contractor. He never advised me that the wall oven may not be at eye-level when installed. I didn't think about it, and the kitchen contractor never advised me. The cooktop and refrigerator were installed when the kitchen was partly finished. I called the salesman to ask about the ice maker; the instructions weren't correct. He said he would come by after the ovens were installed to go over all the appliances. I then went to the showroom and discussed the oven cabinet with him. He told me that the cabinet needed some braces for the shelf, but that wasn't specified in the diagram, nor did the contractor tell me that. I had to have a custom cabinet built to get the ovens in a position they should be in, Then the ovens were installed the end of July. The salesman said he would contact me afterwards, but I still haven't heard from him. So my advice to future customers is to make sure your kitchen contractor tells you exactly where the ovens will be positioned before you buy them. The products are high-end and very expensive, and there should be post-installation service from Builders Source to make sure customers are pleased and know how to use the products.

Fast and friendly service, technician were very professional. Would definitely recommend them!read more

Horrible people! Horrible service! Don't go to this place. No respect whatsoever and very rude. My…read morefridge door would not close right, and told me to kick rocks. I went some where else and got my fridge fixed for 50 bucks