As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

These people are in the business of taking your money... they quoted me over 10 gran for new…read moretransmission, above all they want to have you finance through them. Are you FU**** kidding me!! Don't ever go there! Took my vehicle somewhere else and it wasn't even my transmission! They are garbage!

My car had stopped shifting into 3rd gear the day before I drove it in your shop. I drove it in the…read morenext day told him the problem and he checked my transmission fluid and scanned my car to pull the codes. He told me the codes came back to "internal transmission failure" when it was codes for burnt transmission fluid and the overdrive solenoid/TCC. After he figured this out, he came back in and told me worse case scenario it would need a new torque converter (which doesn't make sense since it wasn't slipping) and quoted me 1500$ to replace it. He then told me it would cost 3000$ to overhaul the transmission, but it would cost me 200$ to diagnose it further. After I figured this out I was floored and decided to deal with it on my own. After one simple Google search I figured out it was TCC boost valve clip. Infact this is such a common problem with these transmissions that dodge sells an updated version of this part. I spent 40$ and two hours fixing my transmission when your shop wanted to charge me thousands. This was the first time I have taken a vehicle to a shop to have work done on it, and it was an unbelievably terrible experience. You run a shop full of thieves .

They have on plain view that they charge $125 for a diagnostic. I called before to see if they work…read moreon a particular kind of vehicle. I towed my car and the next day they come up with a $470 diagnostic fee and they also mentioned they do not know if they could be able to find the issue. I spent $250 on tow trucks for a lying shop.

Great service and fair price. Would return if I needed work on my car again. Very helpful and…read moreexplained this issues that needed to be fixed.

Sergio saved our trip!…read more We will never forget the outstanding service he provided during one of the most stressful and uncertain moments we've ever experienced. Our car broke down on I-10 while crossing El Paso during our move from Los Angeles to San Antonio. We had our entire lives packed into that car and suddenly found ourselves stranded on the side of the freeway, not knowing what to do next. I am so grateful that the AAA tow truck brought us to this shop. Despite being extremely busy and having a full lot of vehicles waiting for service, Sergio took us in right away. Not only did he diagnose the problem quickly, but he also took the time to hand-draw a map showing where we were and where we could find lodging for the night. That small gesture meant so much to us in that moment. Thankfully, the issue turned out to be the alternator. Sergio got to work immediately, kept us informed throughout the process, and treated us with kindness, professionalism, and genuine care. What impressed us most was not only his expertise, but also his commitment to his customers, his honesty, and the confidence he inspires. His workmanship is backed by a two-year warranty, and after our experience, I can honestly say the service was worth every penny. By 4:00 PM the next day, we were back on the road and able to continue our journey to San Antonio. Sergio gave us something we desperately needed during a very difficult time: peace of mind. We are deeply grateful and will never forget his help. I recommend this shop without hesitation.

The best auto service shop I have ever used and Art is as honest as it the problem the car has has…read morecreated another problem you are told and shown immediately before the work is done.

don't waste your time and money Here. Took car for a simple harness replacement and got my car back…read morewith more codes and issues than before

Great automotive repair shop. Highly recommend. Luis quickly diagnosed my cars and had them back…read morethe same day. He also cleaned the headlights which made a big difference with no charge.

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

I had my state inspection done here and had the fuel inspection service. For small carcares…read moreservices and fast service, you need to try this place out. Great and friendly service.

I called to see if I could get an inspection for my car, and without hesitation the gentleman on…read morethe phone said yes. We called a couple of service centers, but was told depending on how many cars were ahead of mine and given a number of unnecessary comments although they could have been useful if I had a time sensitive constraint. But I did not. My daughter and I arrived about an hour later to Master Care Lube and Tune and our car was immediately seen. They have multiple car bays so oil changes take place while other car services take place in a separate bay. The inspection was done in less than 15 minutes we were on our way. We happen to be driving through and came from a much larger metropolitan area so the cost was considerably less than what we were accustomed. In our opinion, the cost along with the fast efficient service was graciously appreciated.

While service provided tends to be good, store manager incessantly up-sells. . .to the point that I…read morehave lost trust in the shop and always look for a second opinion. It is a sad contrast to the Harvey Firestone quote on honesty prominently displayed. I hope management change will be forthcoming!

Great service, took care of my issue with no problems. Was in and out in no time. Customer service…read morewas great, I will be going back so they can work on my other cars.