We're told our taxes were filed on March 21st. After waiting a month and not receiving a refund, called David Austin's twice and was told that someone would call us back. No one called either time. Another month went by, and still no refund and no calls from David Austin's office. Made a 3rd call, determined to speak with someone who could provide some assistance, I spoke with Paul, who advised that our joint return hadn't been filed; however, they went ahead and filed an extension for us . What? No one called to advise us that our return hadn't been filed, in spite of $420 fee that had been charged 2 months earlier. We paid the bill immediately, but our return remains unfiled. This is the last time I rely on an internet review. I wouldn't recommend this guy to anyone. He's not reliable, doesn't follow through, and doesn't communicate with his clients. Very unprofessional. I feel burned and disappointed.... Not to mention stressed about finding someone to file my taxes! read more