Went in today, was surprised to hear two people behind the counter gossiping to each other and…read moremaking transphobic comments.

I have been donating clothing and jewelry to the shop for more than 25 years. The DCA has always…read morebeen an outstanding Darien Organization because they donate to many groups and provide Scholarships to local students. Lately however there are new people who are hurting the time-honored reputation of the shop. On my last visit, I was dropping off fairly expensive clothing. A man likely in his seventies, told me in no uncertain terms that I could only bring 3 bags at one time ! He really did not seem to have any idea of the value of the items and was very rude and almost hostile! He never called any of the regular staff to evaluate the articles and I left feeling put-out and sad to say the least. In the future I will donate to The New Canaan Thrift Shop, which has a much friendlier staff, even though I live in Darien.

Renato re-styled a necklace for me and it's exactly as I had imagined it! I understand he went into…read moreNew York to look for a specific diamond to add to the existing diamond and sapphire necklace. I've had the necklace for 40 years and had it restyled a few times. This is my favorite! Chris was very helpful in the front of the shop and the job was completed in a very timely manner! I would recommend them very highly!

I've been doing business with Renato for 30 years at various locations. Whether you're in search…read moreof the perfect gift or well-done repairs, his shop is the place to go. Honest and fair and a pleasure to do business with...

Darien Toy store has an amazing selection of toys that are educational and fun. They have the…read morenewest toys on the market. Despite being a small mom and pop store, their prices are excellent. I buy birthday presents there as well as gifts from my family. I cannot recommend them more. The owner, Mr. Jensen, is very friendly, helpful and knowledgeable. If you have not been there, you must check it out.

Overpriced toys and unfriendly owner, also not a kid-friendly shop. Save your time and buy on…read moreAmazon!

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

The Barrett Bookstore was able to special order books I needed for a class, and they got them so…read morequickly. Everyone was so nice, and I'll definitely be returning.

I was buying books for my 5-year-old daughter, and the people at the store were helpful with making…read moreseveral suggestions. They were friendly and spent a lot of time helping us find several great selections. It was a much better experience than other stores where I have had to search for a long time for someone to help me.

I received multiple offers in the mail, over the course of about a year, for the adorable monthly…read morecharm bracelets -- each with a seasonal theme. I finally broke down and ordered the bracelets and received my June charmer. The bracelets are as cute as they are advertised to be, and the price (I believe it was $33.10 with tax and shipping) is very reasonable for what you get. Try buying the 20-or-so charms it takes to make a bracelet like this for less than $50 or $60! Probably can't be done, unless you feel like flying to China. I ended up sending the bracelet back, though -- not because I didn't like it, but simply because the metal charms left marks (green) on my wrist and the metal is not hypoallergenic. I'm still getting a bill for the bracelet I returned (this is only July, though) and I don't know whether this is going to become an issue or not, but I have proof of delivery so I'm not terribly concerned, as sometimes billing is automated and is sent before the paperwork catches up to it.... These are a knock-off of some of the high-end Pandora charm bracelets, and for the price, the bracelets are a good value, but only if you can wear really inexpensive metal. The lamp work glass and the enamel charms are of much higher quality than the metal ones, which are made of some sort of pot metal that I can't even identify. I'm a little bummed that these didn't work out, but you get what you pay for, and you can't expect Tiffany's quality for $33. (Well, I guess you can if you want to, but you'll be sorely disappointed!) If you purchase the entire subscription (12 bracelets), you get a display box for the collection, which would be nice too. The Danbury Mint sells these exact same bracelets, which I discovered while doing a Google search for Willabee & Ward, but Willabee & Ward has better customer service and prettier advertising. In short, I'd do business with this company again -- the bracelet was "as-advertised," shipped quickly, and a good value, and it isn't Willabee & Ward's fault that I have sensitive skin.

I have ordered from Willabee & Ward over the years and have been very satisfied with the items…read morepurchased. Payments arrangements are clearly stated on each order form.

Cute activity to do with your friends or family. I came for a girl's day with a friend and had a…read moreblast making coasters. In the back room we could hear a birthday party going on for a little girl and her friends. The staff are super friendly and the ceramics are generously priced. You do have to pay $10 a person on top of the piece you buy to paint.

The girls working were helpful and the prices were affordable! I will definitely be backread more

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Amazing store wide range of records from the newest record you can find to oldest Johnny's is the…read moreplace to be and the moment you walk in Johnny will greet and say hello he's just so nice and the prices were prefectly fine and there posters, stickers, and collectibles to

I came here before going to the Avon theater in Stanford to see some films. The owner of the store…read morewas there that day and he was very friendly. The store is laid out very nicely and has some interesting shelving for the records. It is like a drawer that pulls out and you can flip through the records. I picked up a Friday the 13th soundtrack on red vinyl and a Def Leppard record. I also saw on the front of the store they have many boxes of sealed cassette tape's.3 for $10.00 very reasonable for sealed mint cassette tapes. The store of course also carries compact discs and digital video discs. I found everything to be reasonably priced and very good selection of New and used records. I would definitely return here again to pick up some records tapes compact discs or DVDs to add to my collection and to enjoy watching and listening to