Dropped off a tangled and broken necklace for repair…read more The staff were friendly and kind. The necklace is a gold chain with an opal and diamond pendant which was a gift purchased at Costco (yes Costco). While evaluating the jewelry, they were very kind and didn't bat an eye when I said where it was purchased and provided the estimated value. It took about two weeks to get back. While waiting in line, another staff member took my ticket (yay me for not loosing it) and got my jewelry. Which was untangled and put back together perfectly. Note: they are closed on Mondays. I learned that the hard way! They also have a nice selection of jewelry but I tried not to look at too much!

Note: this review is in regard to the shop's watch selection…read more The staff was friendly and professional, but with mid-tier to entry-level luxury watch ADs, there are higher expectations. When I walk into an AD for Omega, Grand Seiko, Cartier, or Tag Heuer, I have certain expectations for my AD. Unfortunately, Mann's Jewelers did not meet these expectations of going above and beyond. If you know what you like and do not enjoy outside input, it is perfectly fine to purchase your watch from here. But, in my opinion, half the fun of watch shopping is explaining your desires to your AD and watching as they find a piece that meets or even exceeds your expectations. Unless you are deeply attached to Tag or Accutron, I would highly recommend also stopping by Cornell's (which is nearby) to speak with their highly experienced and knowledgeable sales folk.

Good eye, honest guy, and even though I didn't end up purchasing anything, still changed the way I…read morelook at tailored clothing. Would recommend for anyone looking for custom/bespoke tailoring in Roc.

Vince at ONE Custom Clothier is simply the best, hands down. He explained everything to me about…read morehis process in designing and making a suit for my wedding patiently and thoroughly. He made sure I was aware of all the options and possibilities without trying to upsell or be pushy. He delivered a beautiful final product that fit and felt better than any piece of clothing I've ever owned. And finally he went above and beyond and opened his beautiful showroom after hours so I could run over and get the perfect tie and pocket square (which had been staring me in the face all along, even though I went to many other stores looking for them). I've never looked or felt better. It was worth every penny. Thanks Vince!

If you have a real mechanical watch and you want it maintained or repaired by a true watchmaker…read morerather than sending it off to a Swiss manufacturer's authorized USA service center where they will replace parts unnecessarily and charge you almost as much as a vintage model of the same watch costs, then Jerry's is the best you can do anywhere in the USA. Jerry was the son of an Italian watchmaker who has been formally trained in both Switzerland and Italy. I've had multiple watches services here, and now I have friends from metro areas sending me watches for Jerry to service. He completely overhauled the movement on a 1999 Rolex while keeping the vintage feel. My friend says it runs better than it did buying it in 1999. Jerry used to be an authorized dealer for many great watch houses. He restored the Chronometer back to its COSC certification at a fraction of the cost of what Rolex would charge. Currently he's working in an Omega for a friend from Miami. He can just as easily repair Seiko movements as well as Citizen. I've bought jewelry here to and always felt like I got a fair price from people I consider as much friends as well as merchants and craftsmen.

Very rude. I had…read morecome in to get my engagement ring re-sized, and I believe it was Frank who helped me out but his demeanor just made my experience uncomfortable. I had come in to receive a service, and he was huffing and puffing when he took a look at how much it was going to be and kept making comments about how it's going to be expensive with the amount of stones on my band. He offered me a discount, which I very much appreciated. I had thanked him and explained to him that my family had been coming to this place for years to which he responded, "yeah but you didn't buy the ring from us". There were some other comments made, but I didn't process what had happened to me in the store until I got into my car. After talking to my parents and friends, I realized this was not acceptable behavior. The other man that had walked up to me was very sweet, but my experience as a whole sucked.

Came here to get my watch resized and battery replaced. They did it on the spot for $25. Awesome,…read moreFriendly, fast, local business what more could you ask for?

Excellent service and great price. Came in for some repair/polishing and Mike did an amazing job…read more My moms wedding ring will be going in soon for repair.

Valentin's is the kind of store that is getting harder and harder to find - a place where you can…read moredevelop a relationship with the people there and learn about the value of what they do. I am a classical musician who performs a lot, so after my old black suit started to deteriorate, I decided to try out Valentin's for a higher quality suit. His in-house brand is fantastic in its quality and value. I am tall and thin (6'1", 165 lbs.), and the more "European" cut fit perfectly. He really knows what he is doing, and is accommodating to all sizes and budgets. After this, I also bought a navy blue suit from him, which I asked to have shipped to my apartment in Baltimore. However, due to covid, shipping was delayed. Valentin called me personally at every step of the shipping process to let me know where my suit was and when he estimated it would arrive. When it arrived, I didn't even need to have it pressed, as it was clearly packed by someone who knew what they were doing. Rochester is lucky to have someone as kind, knowledgable, and sincere as Valentin. I suggest you give him a try!

I had some custom suits made here and the fit was terrible due to inaccurate measurements. After…read moreseveral attempts and months waiting for the suits to be rectified, the fit still wasn't right. The end results I refused to take the garments.My advice, save your time and money and find a real custom house.

I started bowling almost 3 years ago. I went to another pro shop and purchased my first ball. That…read moreexperience was not the best. I rarely used the ball that I purchased, as I felt it was too heavy. Most of my games were played with a "house ball". I decided I would try Begin'rs to Pro's as it was recommended to me. What a huge difference from the first pro shop. Brad was extremely thorough, first helping me decide on the proper weight. He then corrected the thumb hole to better fit my hand. I am anxious to try this "new" ball and will return to this shop and Brad because of his exemplary customer service. Thanks Brad!

Great service! The man behind the counter guided me to buying a ball and even gave us a discount…read morefor a discontinued ball. Couldn't be happier with how helpful and kind he was and I can't wait to hit to lanes and if needed I'll definitely be coming back as my first choice over other pro shops.

Heart to Heart has beautiful dresses and offers a great try-on experience! Their staff helped me…read morefind my dress, and I could not recommend them enough!

Amazing people, so friendly! Environment is amazing! So happy with the dress I bought!read more

From start to finish, my experience with Melly's Place was exceptional. Working with Melissa was…read moreseamless. Her professionalism stood out immediately, communication was clear, prompt, and thoughtful. She made the entire process easy by offering multiple options to choose from, ensuring everything felt personalized and exactly right. You can tell she genuinely cares about her work and her customers. I would highly recommend Melly's Place to anyone looking for high-quality, personalized pieces and an outstanding customer experience.