I went to the Jewelry Clinic and had a great experience! We were on a time crunch and Bob was super…read morehelpful. He got my engagement ring resized within 2 business days! Dropped it off on a Wednesday and was done by Friday. Went from a 4.75 to 5.75 ring size flawlessly! It fits perfect and looked great upon pick up! u would highly recommend!

Bob is very knowledgeable and helpful and quickly resized my ring for me. 100% recommend taking any…read morejewelry issue to Bob first before trying elsewhere.

I have had several pieces of jewelry repaired (engagement ring, necklace and bracelet) and it was…read moredone expertly and flawlessly. They were not easy repairs and they look brand new. I can't recommend them enough. There's also a beautiful selection of items in the store.

Dennis is great to work with, and I've used his services for years now. He's one of the very few…read morepeople in this area who will deal with silver when it comes to repairs or custom work. He's very knowledgeable about gems and stones, and I have had him make me several pieces of custom jewelry. He does great quality work and will give you an honest opinion about what will work and what won't. His prices are very reasonable. His wife creates nice quality beaded jewelry, showcased in the shop as well.

I had a great experience at Palazzo Jewelers. The selection is beautiful and the value is…read moreexcellent, but what really stood out was the service. John was incredibly helpful, knowledgeable, and patient. His expertise made the entire process easy and enjoyable. Highly recommend working with him if you're shopping here.

My wife has relied on the Palazzos for jewelry repair on her engagement ring over the years, and I…read moremade a purchase for her there, because of their integrity. It just occurred to me that I should show my gratitude. John O'Neill

Handled many projects over the years with John and most all went to plan. Great people, quality…read morework.

Friendly family jewelers! Wonderful repair work on necklace without having to be sent out. I will…read morecertainly return for other jewelry pieces.

Lovely customer service. Owner kept in touch by text, and took the time to explain why what I…read morerequested (polishing of diamond and Jade) could not happen for technical reasons related to the design of my ring. She also educated me that semi precious stones grew doll over time, and they could not be restored to their original shine. She advised not wearing the ring every day anymore. Nonetheless, the diamond replacement was perfect, and the quality of the work was high. It also cost only $60!

We have been customers of Stefan Otters for over 35 years, and they are like family to us. Just…read morerececently, because of an accident, my diamond wedding ring had to be cut in half. Stefan magically reubuilt it and restored it to looking even more beautiful than beore! (this was no easy task!). He is a genius at his craft! The expense was very reasonable and saved me from buying a whole new ring! Mariela is wonderfully kind and so easy to work with, wanting each customer to be totally happy and satisfied with their jewelry needs. Stefan Otters - a trusting, reliable family owned business which we in Rochester are so fortunate to have!

I took in two items of great sentimental value to me. I worried about leaving both (a ring and…read morenecklace) over night. They took wonderful care of them. I can't even tell the ring was sized up. The necklace, which had snapped has been repaired flawlessly. And, all work was done at a reasonable price. Thank you.

Believe it or not. I went back to the same store to get more. They did move and it's different in…read morelook but same quality and same amazing staff. 251 Greece ridge center Dr instead 354 Greece ridge center Dr. Thank you Mimi and Haidy for your help to pick a suitable and affordable pieceS. Yes, I got three pieces this time.

Pat is excellent at repairs style and value. He has designed a few pieces of jewelry for me and…read morethey came out fabulous. If you have older heirloom jewelry that needs updating, he's your guy. If he can't repair he won't do a "cob job" and ruin things or will refund your $ if it doesn't work. His newer pieces are very nice for gifts as well. Check him out.

Excellent friendly service. The prices and selection are great. My go to for Holiday gifts for my…read morewife. Highly recommended!

I brought a ring to sell to a jewelers on East Ridge and got a price . I had no idea what it was…read moreworth . Then i went to The Source on West Ridge Rd and I could not believe it . They gave me Double of what the other place offered me . Thanks !!!

I am sort of locked into this place for life...... my husband purchased my ring from here and it…read morehas a life long plan of cleaning and maintenance. With that said, I saw 2 cars in the parking lots on a Monday night while leaving the mall and thought, sweet, I can just pop in, no lines, no waiting. As customary, I signed in at the podium and waited my turn. While waiting I noticed 5 women working behind the counters, but only 2 were with customers. I continued to wait.... and wait.... I watched as one lady decorated a small Christmas tree and 2 other women fiddled-around behind the counters. Finally, one of the customers leave..... and...... nothing........ I wait. THEN, Helen approaches me, she says, "Hello, is anyone helping you?" I said, "No". She said, "someone will be with you shortly." I said, "Thank you for acknowledging me." (I was pretty mad and I know it sounds snarky... but I meant what I said, "thanks for acknowledging me," as in, I am a person and a patron). Helen went into the back to file some paperwork etc...... Turns out.. I waited 10 minutes total, but it felt like FOREVER... Anyhow... Helen reappears and she is ready to wait on me. She was very nice and informative and super smiley. But overall, I was not satisfied with being ignored. Anyone of those 5 ladies could have looked up at any point and said a simple "Hello" when I walked in and signed my name on the list. SO, That's what I call super customer service !(please note sarcasm).