I 100% recommend he was so kind and so friendly and so helpful. He had my shoes fixed within the…read moreweek. He was extremely affordable fantastic man if you need your shoes fixed, you have to go here.

Places like Al's Monroe Shoe Service are few and far between. As others have mentioned, the owner…read moreis a real throwback (in a good way) to times with a skilled master craftsman. He's been doing this since he was a young teenager and you can tell. Don't let the "messy" workshop fool you, I am sure the owner has a system going on. The costs are super reasonable and he won't oversell you on repairs or treatments. He charged $7 for a shoe shine and to apply dye to the heel and edges of shoes. He also charged about $60 to repair 2 pairs of dress shoes, including replacing the rubber heel covers for both shoes and also doing some repairs on the sole (without needing to re-sole). He seems like an honest and hardworking individual and I will be going back to him for any future shoe repair needs.

FOMO is a brilliantly curated collection of authenticated pre-owned luxury items. They have an…read moreincredible inventory of vintage handbags, wallets, belts, scarves, ties, and small leather accessories. Each branded luxury item from Louis Vuitton, Fendi, Gucci, Prada, Hermès, Cartier, etc.has been carefully chosen and completely authenticated. Their boutique is a finely appointed minimalist mid-century modern space and their products are beautifully merchandised. This store is a true find in Rochester. A tiny jewel box filled with some of the finest luxury leather items I've seen. The owners are extremely knowledgeable, helpful and friendly. Their prices are extremely well-priced and their merchandise comprises of items that are both rare and special. I love speciality businesses like this where the owners share an aesthetic that is based on quality and timeless style.

Great spot and awesome owners! FOMO has incredible selections and everything is on point. Been…read morethere several times and love what I've bought- really is a gem and very high quality.

I brought my 2 pair of loafers in. I was told I had to pay upfront $50. I asked how long it would…read morebe and the women at the desk said one week. I called in one week and she said " Did you get a text?" I said no . She said well when you get a text that's when they are done. I said you promised a week and she insisted she did not!! She insisted she said 10 days or more.Continued to argue on the phone until I said fine I'm not arguing with you about it. I won't be back I should've read the reviews. I questioned the work and she said if you hadn't worn down the heel he wouldn't have had to build it up again.

DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I…read moretrusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend