If it had ZERO stars thats how I would rate it. Or maybe even less than that. Worse dealership I have ever been to or dealt with. Bought, or tried to, took a week for them to figure out how to tell they had my money from a wire, in the week between Xmas and new year, HAVE YET TO GET REGISTRATION PAPERS!!! Have called numerous times, same excuse its in the mail. I buy new cars and trucks minimum every three years and I will never set foot in this dealership again DO NOT BUY FEOM THESE PEOPLE!!!! read more

My experience of purchasing a vehicle here was nothing less than 5 star! Susan was very helpful and friendly throughout the entire process. I felt they were truly trying to help me and not just make a sale. Brandon, in finance worked with me to make sure I was comfortable with our deal as well as all of the financing. I came in as a customer and left as a friend. if you are looking for a true luxury buying experience, do yourself a favor and try them out. read more

We were in active discussions with Winnie on Friday and nearly finalized a deal, waiting for a call back that never came. Despite multiple follow-ups, we were told Monday that the car was available and encouraged to come in. We came eager and ready to buy, only to be told by Tallal that the vehicle had been sold 20 minutes before we arrived. Very disappointing experience and poor communication for a serious buyer. read more

I purchased a Lincoln Aviator and have had it since March of 2024. We keep it in the garage and only have approximately 10,500 miles. We took it on vacation. It rained. Nothing crazy. Water started dripping from the headliner. This is just one of the MANY problems we have had with this brand new car. We have had the car in the shop, this will be, the FIFTH time. I called the store three days ago to speak with a manager. I had to leave a message. It is now Tuesday and no call back. I reached out to the store and spoke to the operator. She was very short and frankly rude. She told me that no managers are on duty until magically one was and abruptly transferred me. Went straight to voicemail. DO NOT BUY ANY CARS FROM LINCOLN OR DAVID MCDAVID. They boast on quality and superior customer service but deliver garbage and empty promises. Your up front experience will be amazing. Everything after that is, putting it kindly, a dumpster fire. And let's be real; the after is the most important part! There are other cars and other dealerships. BEWARE DAVID MCDAVID LINCOLN IN FRISCO! read more

Sales people could care less about you once you leave the property. Dean, the sales manager said he would help me out after they had my vehicle for a month and was not able to enjoy my vehicle during the grace period. I have contacted him multiple times and she said he would get back to me and never has. He does not return calls or text. DO NOT PURCHASE FROM THIS DEALERSHIP!!! I would give you a ZERO if a could. read more

I had a great experience purchasing my vehicle thanks to Susan! She answered all my questions without feeling pushy. The dealership itself was welcoming and professional- highly recommend. read more

Worst customer service ever! I show up with $15,000 cash in my pocket to buy a truck for my son which I was coordinating with Prince earlier in the day. See text messages below. I asked Prince what time they closed and he didn't tell me. Instead, he said he gets off at 5 p.m. When I arrive, it's 6:50 pm. No one told me they closed at 7 pm and they refused to help. First, the girl at the front desk. No hello, just "we are about to close." Nevertheless, she tries to find someone. The below unnamed salesman tells me the same thing, they are about to close and everything is locked up. He also refused to give me his name. I asked for a manager, and allegedly the only one in the building was Richie, the finance manager. I was told he would help if I was willing to wait 15 minutes. Not the salesman, but the finance manager. Sad! Maybe someone to teach the guy pictured below that you make money by selling cars. This unprofessional salesman, refused to give me Richie's last name or the GM's last name. Fine, I'll take my business and money elsewhere. Cash in my pocket! Simply unbelievable. And to think, I'm also shopping for a new car for myself. David McDavid and executives, I hope you are reading this. As a lawyer, with a wife who is also a lawyer, we have money to spend when we want and your salesman are clueless. Avoid this car dealership. Not worth the drive. I drove from Lantana. read more

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I just had another great experience with the service department at David McDavid Lincoln. Everything about my repair was explained thoroughly and all time lines were explained. Right on time my car was returned washed beautifully. Professionalism is the standard at David McDavid. I'm proud to be a customer. read more

Had a wonderful experience buying a new vehicle at David McDavid Lincoln. Mary Reyes was very helpful and knowledgeable about our purchase. She walked us through the entire process and stayed late to show us the technology. We highly recommend David McDavid Lincoln in Frisco. Ask for Mary Reyes, she was fantastic. read more

Had recall service done. Should have been offered a loaner with my extended warranty and the fact it took 2 days. My car record was never updated with the completed recall so it still looks like it's needed. Whole process could have been better. The Rideshare and valet was handled well. read more

Employees were very helpful and willing to go the extra mile Kenny in Service needs a bonus.Awesome knowledge and really know his stsuff.

We leased a new vehicle on New Year's Eve. The sales guy, JJ, was phenomenal. Great attitude, friendly and professional. Unfortunately, we can't say the same for everyone else. The finance guy, Richie, was also not very friendly. He kept complaining to us about how much he'd worked all week and that they'd been so busy, etc., etc. And while I get that it's not ideal to have to be working on New Year's Eve, that's the job you signed up for at the end of the day. Being annoyed that we weren't interested in add ons or that he even had to be there, isn't my idea of a pleastant transaction. Today is 1/24 (TWENTY FOUR DAYS) since we leased our vehicle and they have yet to send the payoff for our trade in vehicle. I left a message for the GM, Tony, and never heard back. I don't have time and nor should I have to chase someone down to do something that is part of an agreed upon transaction. I'm hoping since they kept asking us for FIVE star reviews and telling us how important these were to their bonuses that maybe this will grab someone's attention and warrant them finishing out the job they should have done 24 days ago. read more

Had to laugh after 7 years NO surprise u're still 2 Star rating. Went in wanting to shop & buy car...first the sales mgr was out smoking cigarette. Then had disaster of new rookie guy couldn't even operate a copier & then retiree Helen at front desk asking of I wanted to BORROW some paper since NO copies were available on recent models. I'm NOT kidding..dealership is disaster. Had $25K I left went to Huffines Plano pkwy & bought a car that same afternoon. Guys @Huffines & I still laugh abt my crazy experience at that dealer..ugh read more

Total ripoff!! Beware they don't honor warranties!! This is the second catalytic converter that has went out in less than two years and they refuse to replace it. There website clearly state; Emissions Warranty Coverage The majority of components included in this warranty are protected for two years or 24,000 miles. The catalytic converter, engine control unit, and onboard emissions diagnostic devices are covered for eight years or 80,000 miles.Mar 15, 2024 read more

Omar in the service department can really get it done! Very approachable & quick to resolution! Great guy to have at the helm.

Do not buy from this dealership. I bought a 2024 Nautilus Black Label from them in March. It was supposed to have a trailer hitch and a cargo organizer. They were to be dealer installed. The dealership was to get back to me when they were in stock. They did not. I have sent multiple emails and messages to their general manager. NO RESPONSE and it is now near the end of October. I cannot recommend going anywhere else strong enough. read more

Best service manager Richard Ancheta always excellent in what he does. Making sure things are done right ! Thank you as always Handyman (Sharon Annen/ Lee) read more

It has been extremely frustrating to achieve the level of service expected with the Lincoln Brand. We are hoping to find a dealer that lives up to the ideals portrayed/hopefully we can find that dealer in the metroplex, but it definitely is not McDavid Regards B Hanson It amazes me that we had an unbelievable rude customer service rep yesterday wi th our name and phone number could. It help us but as soon as a review goes up they automatically reach out. Unbelievable we've bought two cars from them and they could not find us in the system. Wow Yes you can reach out to us @2144574585 read more

Read all the one star reviews for the dealership and RUN AWAY from this dealership. We bought a Lincoln Aviator from here. Worst car purchase ever. This model has had an ongoing safety recall since we bought it due to the camera not working. Their service department is also a major disappointment. Do yourself a favor and buy your car from another dealership and do not buy the Lincoln Aviator. read more

The experience at this dealership makes it clear why consumers hate the car buying experience. Mine started online and seemed in the beginning to go relatively well. Once physically at the dealership is where all of the time spent on line appears to have been a waste. Then to be told that all the financing was in place and simply required signatures. This could NOT have been further from the truth, as I sat in the dealership awaiting signing papers my alerts on my Experian account was going off like crazy at least 5 hits? I had already seen one from the prior day which I believed to be the one for secured financing. Not so, it appears all of this was being done on the fly after I arrived. Then when asked it was stated we are trying to secure you the best rate. My response was I accepted what was offered yesterday why are you still shopping my info and score all over the place. Blank look and I said the more you hit my score the more it's decreased.... Then oh your retired so we need 3 months of bank statements, yes by all means I drive around with those in my car all the time. Why were these not asked for yesterday? Naturally well I overlooked that???? Bottom this was potentially the worst dealership experience I have ever encountered in my 40 years of purchasing vehicles. Take goodness this was a 3rd car and not really needed, so I left the dealership never to darken a David McDavid Dealership again. My suggestion please avoid these dealerships at all cost. read more

We have nothing but high praise for the dealership in general, mostly represented in the high quality sales rep Mohammad Farshid. He was most patient and helpful to me and my wife from demonstrating the car to wrapping up the sale. We mostly dealt with him, so he is the face of David McDavid Lincoln in Frisco to us. read more

Go see Susan Najjar for your next vehicle! Over 17 years experience can't be beat and she works to put you in the car you will be happy with for years. Team Susan here! read more

David McDavid Frisco Lincoln - Car Dealers Near Me - Frisco, Texas

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Muhammad in Sales was very informative of the sales process and supportive in representing our desires in negotiating purchase price and repairs on the 2011 Toyota Sienna we purchased. Richie (Finance Dept) was also very helpful in explaining the warranties and finding us a lender to make the purchase happen in their 5-Star facility complete with a coffee/danish bar. Overall, very satisfactory experience! read more

Although I loved my car buying experience here but for a $60k car, the service department is seriously lacking. I set my appointment, was told it would be an hour to an hour and 15 minutes. OK, that sounds super reasonable for oil change service and detail. After an hour my car was "ready" but needed a patch because of a nail in my tire. they said it would be another 15 minutes if that was OK. An hour later I start asking where my car is. There was a problem with the tire machine, there was a problem with the ticket printer, but they'll go ahead and bring it around right now. My car was not ready, it was not even vacuumed, and they just suggest that I make a new appointment for that?!?! So 2 1/2 hours for an oil change and a tire patch. Save yourself the trouble, don't buy the plan to cover all your maintenance and just go get you a 10 minute oil change down the road for 30 bucks. read more

Jonathan was amazing through every part of my new car purchase! He made everything quick and easy, wasn't forceful whatsoever, and made sure I got the best deal available for my 2022 Lincoln Corsair GT. Alfredo was my finance guy and went above and beyond to get me the best rate possible and didn't try to push anything unnecessary on me. I definitely recommend David McDavid Lincoln in Frisco, 100 times better than Grapevine Ford Lincoln in every aspect. read more

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I worked with Susan Najjar at D McDavid Lincoln while shopping for an Aviator. She is conscientious, professional and knows the products very well. If you are looking for a car, I highly recommend calling Susan. She will set you up in the right car for you and your family. read more

I just purchased a 2023 Aviator Reserve. This is my second Aviator! Beautiful and luxurious vehicle! Susan was so great to work with. She was very knowledgeable, professional, and super nice. She knew exactly what I wanted. She found me the perfect new vehicle in their inventory. During the entire process, she was on top of everything! She gave every attention to detail. She went out of her way to make my buying experience fun, and exciting! Tony, the sales manager was great to work with, also. Very nice guy! For the last three years, I had my 2021 Aviator serviced at this dealership. I have had No issues! I highly recommend this dealership. read more

I'm very disappointed with this dealership. I bought an older Lincoln sedan from here over a year ago, and the sales experience was excellent. The salesman was very professional and did not pressure me into buying the car. I left very happy that day with what I thought was a good deal on the car. However, what I have been disappointed with here is the service department. The first time I came here, it was alright. I paid about $1,000 for them to replace the spark plugs and service the HVAC system and engine coolant. What I didn't expect was for me to have to come back here a few months later with problems with my wheel bearings and then for them to quote me about $5,000 in repairs to replace the wheel bearings, muffler, and to fix the HVAC system since it was only blowing air out the front vents and not the front defrost or the vents near your feet. And when I told them I couldn't afford it, they still charged me $200 for diagnostic fees and wouldn't give me my car back until I paid them. How do I know that they didn't sabotage my HVAC system or wheel bearings so that I would come back later and pay them more money? What's suspicious is that I'm pretty sure my HVAC only started to have problems after the first time I had the car serviced. Also, when I was getting my oil changed at another service shop, the technician said that there was a hole drilled under the car that shouldn't have been there. Where did this come from? No idea, but I was never notified of this hole at the David McDavid service center, so it definitely makes things more suspicious for them. If I had a lawyer, I'd sue them for all of the money they stole from me and for damaging my car. But for now, all I can say is DO NOT get your Lincoln serviced here! Try to go literally anywhere else if you can help it! read more

I went inside to look at buying a Honda and was totally ignored by the receptionist, sales staff and sales managers on duty. And then this condescending, arrogant salesman felt he had to put an elderly buyer in his place by insulting him further. read more

My husband had an appointment to look at a new Lincoln. The sales person he spoke with on the phone met him and handed him off to another salesman. That person couldn't locate the vehicle he wanted to see. He asked a 3rd person to look for the vehicle. My husband waited about 20 minutes and no one returned. Very, very poor service! read more

Horrible service department! My wife bought a used SUV from them and within a couple of months the AC quit working. We had a warranty and brought in to be serviced and my wife was immediately questioned as if she didn't know how to tell if the AC was in fact working or not. It was dead heat of summer here in Texas so 100+ degrees outside, and 110+ in her car and they have the nerve to question her on wether there is an actual AC issue or not. That was the first sign this was not a good place! They took her car in and when we picked it up a small crack in her windshield had grown significantly and to top it off her AC quit working again in about a month. We took it back in to have the AC repaired, hopefully for good this time, but low and behold we get it back and the AC quits a few weeks later. The third time we take it in we are told to bring it in on a Sunday evening and leave keys so it would be looked at first thing on that Monday, supposedly to make it quicker on us since it's the 3rd time we are bringing it in for the same issue. It wasn't even looked at until that Friday!!! 5 days after bringing it in! (we live about an hour away from the dealership) so we wasted a trip that Sunday b/c we were told it would speed it up. In fact it seems they were just messing with us, it was 2 weeks before we saw the car again and after getting it back this time AC went out within a week!!! My wife and I are LIVID!!! this is complete incompetence! they are clearly trying to take advantage of a female driver and prey on her for not knowing enough about cars. Also it seems they are trying to play out the warranty timeline so that they don't actually fix it before the warranty goes out but instead string us along until they can stick us with the bill minus any warranty. Again, this is not a rocket engine we are asking them to fix, it's an AC on a SUV they sold us!! How can you not get that right after 3 repairs and over a month of cumulative time having the car?!?!?! read more

If I could give a 0 I would! We purchased a car from you and the sales staff was excellent. As good as your sale staff was your service department is the polar opposite. Rude, not able to talk with a real person and if we get a real person we are transferred to someone else and never find someone who can answer our question. Latest incident we had an appointment for service and needed to know if a loaner car was available. Pretty simple question, right, no it took us an hour of hold, disconnect and transfer just to be offered to leave a message. I'm a business owner and if this was the service I give to my clients I would not be in business. I would hope this get shared with the Owner or CEO so he/she can give me a call. I would recommend he/she try to set up an appointment and ask if there is a loaner car available and get an experience he would probably not like. read more

We just sold our Lincoln Aviator to the dealer and it was such a quick and easy deal and they gave us $3,000 more than Carvana offered, who has not been responsive, Try them out I highly recommend them. read more

Service department is the worst I've ever experienced- I have scheduled TWO different appointments after receiving recall notices and when I took my car in for the appointments, one time they just didn't handle the recall issues (was there for an oil change too) and the next time they said they didn't have the parts. Why would you schedule the appointment if you couldn't do the service? Also, good luck getting a loaner car - each time I've tried, scheduling has been ~a month out. Sales team will sell you a positive story and say that you will always have access to a loaner but that is certainly not the case! Also, one of the other recalls on my 2022 vehicle, they said they can't fix until they first fix all of the cars that are on the lot for sale...so existing customers who paid well over sticker price are a lower priority than new customers? Makes no sense - definitely recommend finding another local Lincoln dealer besides David McDavid of Frisco. read more

My wife and I went in to look at a used MKZ hybrid. The salesperson was very pleasant at first, but quickly became annoyed when we didn't want to look at a new model (nearly twice as much for the same car). After test driving the car and having a lot of questions she didn't know the answer to (despite numerous "Salesperson of the month" trophies) she did her best to bully us into the car we weren't impressed with. We thought we were getting a good enough deal and started the paperwork when our bank advised us of the shady practices they employed on us. We decided to not pursue the purchase and were met with furious phone calls falsy saying we HAD to purchase it. My wife was constantly insulted on our conference call and the finance guy resorted to physically yelling over the phone. DO NOT DO BUSINESS WITH THIS DEALERSHIP! read more

This dealership continues to amaze me that they are still in business. I have had nothing but problems and I continue to give them another chance! A Total disgrace for The Lincoln/ Ford brand!! read more

Crooks! Watch out for Sammy Chan in the finance department. She will tell you the warranty is black label and you can't opt out. Been so busy. Will report to Ford Finance as well. Really pay attention when you get to the back room. Your deal will change and you will get swindled! read more

if I could give no stars I would. they basically just stole 3600 dollars from me and left me with a non working vehicle. I took my 2005 Lincoln navigator in to be serviced. they were to change a battery port, replace the battery, put on brand new tires, and do a complete diagnostic on it to determine what else it needed. after the diagnostic was done it needed a few other things. minor things I told them to fix everything. I get my car back and decide to drive an hour and 45 minutes away from wylie tx and the car completely stops on me and my kids on the freeway. so I get it towed back to lincolin for 600 dollars after I was promised that they would help pay towing fees...they didn't buy they did manage to tell me that I needed a brand new motor for 10,000. I'm like why did you take my money and never mention that my vehicle needed a motor. so they either just wanted my money that badly or never did the complete diagnostic on my car. it was two weeks later i had been calling and leaving messages and texting the service phone trying to talk to someone and got the run around. we'll this person is out sick and this person is off and I'm like so who is working now to never get any help. I asked maxwell to see if there was anyway they could buy it from me or if I could use it as a trade in. I need a wording vehicle.. another week goes by and Maxwell tells me that there is no interest in buying nor taking it for a trade in. so they just took my money and probably my motor and left me like that... do not take your vehicle here go anywhere else.. now I have to find a lawyer. read more

I sold my car to the dealership on 6/4. They did pay off my balance but have yet to give me my equity money. They continue to say they can not pay me because Lincoln Finance will not release the title. Lincoln finance has given me 3 dates they have spoken to the dealership 6/18, 6/28, & 7/6 and have yet to receive the documents they are requesting. The dealership has since sold my car but the title at Lincoln finance shows under my name since the dealership will not get them the information. I have six emails back and forth all which have the dealership giving excuses or saying they completed everything on their end. If its all completed on their end, where is my equity money and why did you sell a car that Lincoln finance still says is under me? Does the new owner want the title? read more

Traded in my 17 fusion for a 19 MKZ. Worst decision I could have made at this dealership. The communication and overall way they do business is just unprofessional. Don't plan on getting any notice for anything in the service department. Don't plan on getting a loaner when you show up when they promise one for you so you can't make it to work. Don't buy from here, period read more