My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Five-star service from Kyle! He has been proactive, extremely responsive, professional, and always…read morewilling to take the initiative to get me the best deal possible. He makes the entire leasing process easy and stress-free. What sets Kyle apart is the concierge-level service he provides throughout the entire lease term. It is great having a direct, trusted contact whenever you have questions or need guidance. Kyle is always pleasant, helpful, and responsive. Truly first-class service. Thank you, Kyle! Highly recommended!

1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

Almost two years ago, I purchased my 2025 Tahoe from Stonebriar Chevrolet. Leon Blackmon was my…read moresalesman, and he did a great job guiding me through the entire purchasing process, including helping me understand the warranty coverage. Recently, I noticed unusual cracking and tears in the leather on the driver's seat. Unfortunately, I was just outside the warranty mileage, and I thought I might be out of luck. Enter Lenah Eszlinger, Service Manager. Lenah went above and beyond. Rather than simply telling me the vehicle was outside the warranty mileage, she contacted Chevrolet on my behalf to see if they would still honor the repair under warranty. After about a week, she was able to get the repair approved, and my seat was repaired under warranty. That kind of customer service makes a lasting impression. From Leon taking care of me when I purchased the Tahoe to Lenah stepping up when I needed help nearly two years later, Stonebriar Chevrolet has earned my trust and my future business. I left as a very satisfied customer, and there is no doubt where I'll be going when it's time for my next vehicle. Thank you, Leon and Lenah!

JULIAN TRUJILLO - DEALER PRINCIPAL / MANAGER…read more 1-Star Review - Horrible Experience & Extremely Misleading Pricing I will be filing a complaint with the Federal Trade Commission (FTC) regarding what I believe was misleading/false advertising. I had an absolutely horrible experience at Stonebriar Chevrolet. I came into the dealership specifically to purchase a Chevrolet Tahoe they had advertised online at a certain price. I was ready to purchase the vehicle and came in because of the price they publicly advertised. When I originally sat down, I was told there was approximately a $2,000 dealer add-on. Then, after the salesperson went away and came back with the actual price sheet, somehow that $2,000 dealer add-on suddenly turned into approximately $8,000. I immediately questioned how the dealer add-on could increase by roughly $6,000 simply by bringing back the price sheet. At that point, I asked Edwin Espinoza to let me speak with a manager or somebody in charge because I wanted an explanation and an opportunity to resolve the situation. Edwin Espinoza told me there was no manager there that I could speak with that day. Based on what happened next, I felt that statement was completely untruthful because I eventually got up, went looking for management myself, and found the manager on my own. I should not have to walk around a dealership searching for management after specifically asking an employee to speak with someone in charge. That alone showed me the level of customer service I was dealing with. Unfortunately, dealing with JULIAN TRUJILLO, THE DEALER PRINCIPAL/MANAGER, made the situation even worse. Julian absolutely did not seem to care about resolving the issue. I explained everything--the online advertised price, the dealer add-on originally being approximately $2,000 and then suddenly becoming approximately $8,000, and the fact that Edwin had told me there was no manager available for me to speak with that day, yet I was able to find management myself. Instead of taking the situation seriously, looking into what happened, explaining the numbers, or making any meaningful attempt to resolve it, I found Julian to be extremely dismissive, stuck-up, disrespectful, and completely uninterested in helping. His attitude toward me was essentially that if I wasn't going to accept their deal, then I could leave. There was no effort to sit down and properly go through the numbers with me, explain why thousands of dollars had suddenly been added, or find a reasonable resolution. That is an unbelievable way to treat a customer who walked through the door ready to purchase a Tahoe and spend tens of thousands of dollars. What bothers me most is that I didn't randomly walk into this dealership asking for some unrealistic discount. I came because of THEIR advertised online price. Then I was initially presented with approximately $2,000 in dealer add-ons, only for that amount to suddenly become approximately $8,000 when the price sheet came back. I strongly recommend that anyone considering purchasing from Stonebriar Chevrolet take screenshots of the online advertised price before going in and carefully review EVERY SINGLE NUMBER and dealer add-on before signing anything. This was easily one of the worst and most unprofessional dealership experiences I've ever had. Between the pricing situation, Edwin Espinoza telling me there was no manager I could speak with, and the complete lack of concern or effort from Julian Trujillo once I found management myself, I had completely lost confidence in doing business with this dealership. I came in ready to buy a Tahoe. I walked out because of how the sales department and management handled the entire situation.

have purchased several cars from Crest and have always had a good experience. That being said, I…read morerecently had the pleasure of working with Peyton, who went above and beyond what a car professional should aspire to be. Peyton was knowledgeable, understanding, and a fantastic listener. In addition, her personality and professionalism made the car-buying experience a pleasure versus a pain

Poor Management Experience!!!…read more Let me be clear up front: Monica and Tom in the service department are not the problem. They have been professional, responsive, and genuinely trying to help me the entire time. I initially thought I was getting the runaround from them, but I am now 100% confident this management team is failing to support its own service advisors and making two good employees look bad. Here is what nearly two years of that failure looks like. I bought my CT5 on March 7, 2024. In November 2024 I started getting a red OnStar light and a "Service Emergency Calling" warning. On December 3, 2024, it happened again while I was traveling to a national golf tournament. OnStar had me pull over and told me it was a hardware failure, code B178C, meaning the OnStar module needed replacement. I brought the car to Crest Cadillac on December 4, 2024. Monica said the part was ordered. Then nothing. No callbacks. When I returned from traveling later that December, I was told the hardware was ordered and would arrive in 3 business days. I kept calling and stopping by. The work never got done. The part was not officially ordered until April 21, 2025, nearly five months after my first visit. When I finally brought the car in and took a loaner, I was told that part was malfunctioning and they had to order another one. It is now August 4, 2026. Twenty months after my first visit, I have: no hardware, a new check engine light, and a promise that someone will call me back once GM decides whether they will cover the repair, since the car is now out of warranty on mileage. A warranty that was still active when I first reported the problem. Today I had to ask Tom to just order the part without approval so I can finally clear the check engine light and drive with working safety systems. There is no excuse for stretching a safety-related repair across nearly two years and leaving a customer without emergency calling functionality the entire time. RIDICULOUS.

Bought a car here, got service here and both levels were extremely pleasurable to deal with. my…read moreService Advisor , Justin is top-notch, courteous, professional, and the managers running the service department and Derek and Gary are amazingly humble leaders and I would happily spend my dollar here every time because of them.

My salesperson was Tawnny, and unfortunately, my experience with her was extremely disappointing…read moreand hurtful. During my visit, I asked to see a vehicle, and she told me that she did not have time to show me a car if I was not purchasing it because she was busy and had more than 20 customers a day. I understand that salespeople can be busy, but I was deeply disappointed by the way I was treated and made to feel as though my time and interest did not matter. After my visit, I contacted a sales manager and explained what happened. I also informed him that I had recorded the interaction and posted the video on TikTok of my experience. The following day, Tawnny contacted me directly. She got my information from the system or Paperwork that she told me she had shredded when I asked for it. She stated in the text that she was young, makes mistakes, and is not perfect. She then respectfully asked me to remove the video and told me that she wanted to "prevent this from escalating any further." I found that statement concerning and felt uncomfortable receiving that message after I had simply shared my personal experience. What was even more disappointing was later seeing a customer post a video making statements about me that were not true, which I believe was encouraged by Tawnny. I also became aware of social media posts where customer appointment information appeared to be shared publicly without their permission. I have documented and shared my experience, including my Google review and the original video, to provide context and support the facts surrounding what happened. I am deeply hurt and disappointed that what should have been a simple experience of looking at a vehicle turned into an experience where I felt disrespected, dismissed, and uncomfortable. I believe every customer deserves to be treated with basic courtesy and respect, regardless of whether they decide to purchase a vehicle that day.

Ok, this visit was much better than my last one…read more Safety Recall and Oil Change on my RAM, with only a 1.5hr wait. Not bad at all. Jake was my Service Adviser and he was excellent, he made the process quick and easy. Definitely a step up! Keep up the great work Frisco CDJR!

A Word of Caution When Purchasing a Vehicle from the Frisco Location…read moreI am writing this review in hopes that my experience will help the next person purchasing a vehicle from this dealership. 1. Do not leave the dealership without your paperwork. Make sure you receive either the flash drive containing your signed documents or printed copies of everything you signed before you leave. I signed an acknowledgment stating that I received a thumb drive, but I did not actually receive one. I left the dealership without copies of my contract and had to request my documents afterward. 2. Carefully review every optional warranty, maintenance plan, and protection product added to your purchase. Look at each item individually, including the price, coverage, length of coverage, cancellation terms, and whether it makes sense for your driving habits and needs. I later discovered that I had thousands of dollars in optional products included in my purchase. After reviewing the contracts, I ultimately requested cancellation of three of them and received a substantial refund that was credited to my auto loan. 3. Communication at this location was extremely frustrating. Reaching someone by telephone was often difficult. No receptionist consistently answered calls, and when I was given extensions, I often reached full voicemail boxes and couldn't leave a message. The most troubling example occurred when my phone and keys were accidentally locked inside my Jeep while it was running, and I was in the country out of state. I called the Frisco dealership for assistance and left a message, but I never received a return call. I then contacted the Plano location and was immediately assisted by two individuals. The difference in communication and willingness to help was remarkable. My advice to anyone purchasing a vehicle here is simple: take your time, read everything, ask questions about every charge, and do not leave until you have a complete copy of every document you signed. Buying a vehicle is a major purchase. Customers should not have to spend months afterward trying to obtain documents, understand charges, and get phone calls returned.

I took my vehicle in recently for 60K tune up. I love the staff there! they are personable,…read moreknowledgeable and helpful. especially when you had a rough week. Paul Beukema, thank you for your compassion and helpful attitude. You really turned my week around and made my day. Thank you Park Place for treating us like family!

Don't come here to do oil change. They are now charging $270+tax for an oil change (as of…read more9/25/26). I have a coupon at Honda dealership for a $20 oil change w/free car wash, beat that Park Place Lexus! This is the most outrageous price gouge I have ever seen for a simple oil change. Never coming back to this place for service again they will rip you off!

Just purchased a certified pre-owned Atlas a few days ago and had a fantastic experience with…read moreHendrick. George strong specifically helped make the process super smooth. He was personally invested in making sure we got the right car for our growing family, and we're lucky to have worked with him. Highly recommend Hendrick!

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

I took my car here for maintenance…read more The technician suggested a "multi-wheel alignment" and "cleaning the hybrid battery cooling intake filters." I looked up Toyota's official maintenance schedule and found that these two tasks were not required at my car's current mileage. My car didn't accumulate enough millage for these tasks. Of course I declined them. I would recommend that anyone who brings their car here for maintenance look at Toyota's official maintenance schedule first, so you don't have to pay for services too early.