My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Wonderful car leasing experience with Jimmy Glen and FairLease. This is my second lease with this…read morecompany and I highly recommend to anyone looking for the best car leasing experience. Great service, very efficien, answered all my questions and dound me the perfect car to fit my budget and lifestyl. Definitely give FairLease a call for your next new car.

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this…read morecompany! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown!

Angel provided great customer service, answered all my questions, and made sure I felt comfortable…read morethroughout the process.

I was scrolling online and came across a car I was interested in at Stonebriar Chevrolet. Shortly…read moreafter, I received a call from the sales manager, Carlos. I didn't answer because I was just browsing at the time, but he followed up with a few questions via text. That actually worked out perfectly for me since texting is much more convenient with my busy lifestyle. Carlos kept me updated and let me know when the vehicle was ready, then asked when I could come by to see it. I told him Saturday morning. When I arrived, Carson showed me the vehicle and went over the numbers, which I was very pleased with. After that, he introduced me to Nick, who completed all the paperwork. The entire process was incredibly smooth -- I was in and out within about an hour. I truly couldn't have asked for a better experience. The team at Stonebriar Chevrolet did an amazing job from start to finish. At no point did I feel the typical high-pressure sales approach that many dealerships are known for. I was able to take my time and shop for exactly what I needed. Carlos, Carson, and Nick -- thank you for making this purchase completely stress-free!

the service was fine. i was shocked that a "cadillac" dealer would charge for using a credit card…read more lack of class!!!!

Greg Vetrano was our service writer, whom I've never met in person. His service dept staff are…read moregreat though. Despite his absence, the service team managed to fill up our Tahoe & the wash was not even done. Greg promises the world to get our Tahoe in from Huffines Chevrolet bc they're the preferred shop by our extended warranty company. But, Greg neither addressed or got back to us regarding their closing additional cost of credit cards, truck wasn't ready & we're going to have the rest of maintenance done by Huffines Chevy bc they've truly come thru with our 2009 Tahoe which enable us to trade up with our 2016. Greg claims they're top tear bc they're Cadillac & yet he never called back or followed thru during & while our Tahoe was in the shop. His staff however comes thru in a pinch including the Service Manager who stays & saw thru our delivery!

Matt was great and very knowledgeable. Made the process enjoyable. He helped a ton for us.read more

Tawnny advertises all over TikTok claiming she can get people approved with $1,000 down, says she…read more"never needs a co-signer," and tells people they're "pre-approved" before they even step foot in the dealership. But somehow when you ask actual details, suddenly everything has to be discussed "in person because of privacy issues." I was 100% upfront BEFORE my credit was ever run. I told her exactly what my credit situation looked like and exactly how much I had for a down payment because I was NOT about to drive 45 minutes with my 2-year-old just to waste my time. So how exactly was I "pre-approved"? Because once I got there, all of a sudden my information had to be rerun, the bank had to be called, and the story completely changed. If you already knew what you were "working with," why advertise guaranteed approvals and act like the deal was basically done? What makes this even worse is that she encourages people with similar credit situations to drive HOURS based on these promises. Imagine driving 2+ hours expecting a vehicle because someone online assured you you'd be approved, just to get blindsided in person. The second I said I was screenshotting everything and calling out the false advertising, I was immediately blocked. Comments from other people questioning the same thing mysteriously disappear too. At this point, I will be posting the screenshots and documenting every interaction publicly because people deserve transparency before wasting their time, gas, credit inquiries, and money. I'm also exploring legal action regarding the misleading advertising and business practices involved here.

I usually dread the car-buying process, but my experience at this dealership was a total breath of…read morefresh air. I just picked up a 2015 Acura MDX, and I couldn't be happier with how everything went down. The Dream Team: Anwaar & Moe I worked primarily with Anwaar Hussain, who is hands-down one of the most patient and respectful sales consultants I've encountered. He wasn't interested in just "moving units"--he actually listened to what I needed for my budget and lifestyle. He was super transparent about the car's history and maintenance, which gave me a lot of peace of mind. Moe, the Internet Sales Director, also stepped in to make sure the logistics were seamless. Between the two of them, the communication was top-notch. They had the test drive ready to go, the financing talk was straightforward (no "smoke and mirrors"), and the paperwork was handled much faster than I expected. Why I'd recommend them: Zero Pressure: I never felt like I was being backed into a corner. Follow-through: They actually checked in after I took the MDX home to make sure I was loving the ride. Efficiency: They value your time. If you're looking for a quality used vehicle and want to be treated like a person rather than a commission check, definitely ask for Anwaar and Moe. They made me feel valued from start to finish. Highly recommended! Key changes made for Yelp: Added a Catchy Title: Yelp displays titles prominently in many views. Used Bullet Points: Yelp users tend to skim for "Pros," so I highlighted the specific reasons they were great. Changed the Narrative Flow: Instead of a chronological story, this version focuses on the "teamwork" and the overall "feeling" of the dealership. Shifted the Tone: Slightly more conversational and direct.

IF I COULD LEAVE 0 STARS I WOULD!!! Since purchasing my…read morevehicle at the end of July 2025 my life has been a nightmare! First, when I bought the car they kept my floor mats and not to mention the horn didn't even work. Then sale was processed incorrectly and they attempted to send me the registration instead of my bank. Ofcourse "lost in the mail" they had to request a new registration resulting in me having to pay penalty fees due to the delay in filing my registration with the vehicle. Within the last 6 months the following replacements have had to be made to the vehicle: Horn, trim, transmission, fuel injectors, fuel injectors AGAIN, and the clutch. Thank God I still have manufacturers warranty but unless you have the time and availability to constantly be at the dealership, be prepared for an extremely long and drawn out fight that I am STILL fighting

I purchased a certified used car from Park Place Lexus in Plano, Texas. The experience was amazing…read more It was quick and easy. Our salesman Michael Snyder was wonderful to work with and very knowledgeable. I would highly recommend asking for him!!

Extraordinary kindness and professionalism After a tire…read moreblowout on the highway, I pulled into the Park Place Lexus parking lot for safety--even though I don't drive a Lexus. What could have been a very stressful situation was completely transformed by the people here. Chris, the General Manager, personally came out to check on me and make sure I was okay, then drove me himself to the main lobby so I could use the restroom and get out of the cold. The team even offered to change my tire, but I declined only because I already had a USAA tow truck on the way. As I was heading back, Dean kindly helped me get a coffee and made sure I was comfortable before returning to my car. During that time, Kay, one of the service technicians, stood by my car in the cold to watch it in case the tow truck arrived while I was away. I was not a customer and wasn't driving their brand, yet every person treated me with dignity, patience, and genuine care. No pressure, no sales pitch--just people helping another person when they needed it most. Thank you, Chris, Dean, and Kay, for turning a frightening moment into a powerful example of what true hospitality and professionalism look like.

Fabulous sales experience with George Strong. He was knowledgeable, efficient, friendly, and got us…read morea great deal on our new VW! The whole team we dealt with to purchase did a great job and we couldn't be happier with our vehicle. The service department was beautiful, but I hope I don't have to visit it very often!

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.