Gage was very helpful today! Great customer service !! He was very informative every step of the way

I don't have time to bring my car for the service so I am really appreciate for the pickup and drop off services.

Naomi, the Service Advisor, was great to work with. She went above and beyond to make everything go right with the servicing of my vehicle. Thank you, Naomi! read more

Great service and they arranged for a Lyft ride back home. Very helpful But rstimated repair fees were crazy expensive st $1,200 just to replace brake fluid, coolant fluid, and transfer case fluid. read more

Service was as expected, service man was nice and respectful. Thank you for the service read more

I have purchased 25+ cars in my lifetime and Jerome was by far, the best sales person I've ever dealt with. He tracked down the exact car that I needed, made the process super easy, was highly communicative throughout the entire time, got very creative when there were problems outside of his control, and got everything done in time for my son's birthday. He took the time to really get to know me and it was super sweet with my mom who happened to be in town when I picked it up. I can't say enough for his commitment to customer support in representing your dealership in the best possible way. read more

They have a great selection. When you go there... Ask for Maci. She's very knowledgeable... Doesn't give you high pressure. Just friendly and will show you the vehicles you want to see and help you to find what you're looking for. We had a good experience. read more

AutoNation Ford Frisco - My wife loves her new Bronco. Ain't she fun? - Car Dealers Near Me - Frisco, Texas

10/10. Everything went smooth. I was updated on the progress being made. no complaints.

Jamie Little went above and beyond. His customer service, kindness, and knowledge is what makes me come back to Autonation each & every time. I had quite a few things that needed fixing with my car. Jamie walked me through everything and made sure I was in great hands. Thank you Jamie for always being awesome! read more

I had my 2020 Mustang serviced at Frisco Ford for a water pump issue, and while the overall process took longer than I initially expected, I want to recognize Service Advisor Obiora for how he handled everything. Obiora took the time to listen to my concerns, worked with me on the labor-rate difference with my warranty, and ultimately made sure I felt like I was being treated fairly. He also went the extra mile and had my vehicle washed before I picked it up, which I really appreciated. What stood out most was his professionalism and willingness to work toward a solution rather than simply dismissing my concerns. Things don't always go perfectly when dealing with vehicle repairs, but good customer service is about how those situations are handled, and Obiora did a great job turning the experience around. Thank you to Obiora and the Frisco Ford service team for working with me and taking care of my Mustang. I appreciate the effort and would feel comfortable returning for future service. read more

Arrival: Parked for service, entered and greeted right away. She gave me a reasonable waiting time. I was able to work at one of the tables in the showroom while service was done. I received a text with a video of the work that was completed and Gabe let me know when my car was ready. This was all in half the time I was told it may take to get done. Highly recommend. read more

The air conditioning on my Ford stopped working. When I brought it in for repair, my technician, Wally, did a preliminary inspection and then told me that the team would need to run diagnostic tests to determine the cause of the problem. He kept me informed every step of the way, including pictures and videos. My car was ready when he said it would be and at the price I was quoted. I would definitely use their services again. read more

Trinity was amazing! She made my service experience at AutoNation Ford Frisco feel personal, not transactional. She was attentive, kept me updated throughout the process, and made everything incredibly seamless. It was also a nice bonus that she drives the same vehicle as me! Truly great customer service from start to finish. read more

I built and purchased a new Bronco and Scott Alter was top notch on everything! From his professionalism to him staying real late to close the deal. read more

Came in late the night prior with nails in the tire. Gage got me in and out quickly! They had to keep my tire overnight to get warranty caulk completed. Came back next day to a new tire ready to go. Thank you service department for getting me back on the road. read more

I had a great experience with AutoNation Ford Frisco. They worked with me through a difficult trade situation and were able to get me into the truck I wanted with no money down and a payment I was comfortable with. Everything came together exactly like they said it would, and they even took care of the recall before I picked it up. Definitely worth the drive and I'd do business with them again. read more

Amazing customer service. Fast and very professional. I highly recommend this place

Amazing work, well done guys. Credited to my sales representative Kaylin she's been wonderful helping me out. If I could point a room to improve , maybe on processing the documents can be make little bit faster but overall was wonderful. Well done read more

AutoNation Ford Frisco - 2026 Mustang Ecoboost - Car Dealers Near Me - Frisco, Texas

Jamie and his team are AMAZING. Would highly recommend this dealership and services to anyone. Quick and easy process. Great communication. Well done! read more

Throughout the warranty process, Naomi was consistently professional, responsive, and communicative. I always knew exactly where things stood with my vehicle and never had to wonder what the next step would be. I highly recommend AutoNation Ford Frisco's service department. What stood out most was Naomi herself. It is increasingly rare to find customer service that treats you as more than a ticket number or a box to check. She took genuine ownership of the process, kept me informed at every stage, and exceeded my expectations. Thank you, Naomi, for your help with my warranty claim and for the clear, reliable communication throughout.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

Wow o wow! This was my second time coming in for an oil change. My first time wasn't... the best. Oscar was AWESOME! So nice and kind and welcoming! Honestly, the best service I've received in a long time--not just at a dealership, but at any establishment. Oscar completely changed my experience with AutoNation Ford. I left happy and couldn't wait to share my experience. I wish I could request Oscar every single time I come in! He is definitely an asset to the team, a true standout! Thank you, Oscar, for making my visit such a great one! read more

There was a safety recall on my F150. It is never convenient to have to bring your vehicle in for service, however, the service associate who helped me, Obiora, was very professional and polite. His communication through text as well as phone calls was thorough and informative and I was never uneasy or confused about exactly what was going on with my vehicle. I appreciated how smooth, easy and fast the whole process was. read more

Gage kept me up to date. Work was completed early. Detailed email outlining recommendations very helpful.

Made a service reservation on the dealership's online system. Came in at my designated time. Joshua, service advisor greeted me, and ensured their system had all of the correct info. He advised how long the service would take and offered to have me taken anywhere in the area on their shuttle. I advised I would wait as I needed to get to another appointment ASAP. He said they would do their best. Joshua found me in the waiting room to advise me my truck was done, ahead of time. He took care of completing my paperwork and collecting my payment. I didn't need to go to anyone else in the dealership. He was very professional, friendly and efficient read more

They are very attentive and Obiora is by far the best I've seen in customer service and communication. Made my experience a breeze

Waldo was incredible for both of my visits to your service department. Incredibly patient, helpful, & communicative. In the past, I've had some horrible experiences with service departments at dealerships - being ignored or my concerns & questions not being taken seriously. So bad that I made my husband handle the cars. Not my experience here at all! I'll definitely be back, and that's all thanks to Waldo's professionalism and kindness! read more

My salesperson (Micheal) was great in understanding my concerns and having them addressed. However I was miffed at being charged $599 for a two window tint. To that in they made it more palatable by giving me two free oil changes read more

AutoNation Ford Frisco - Car Dealers Near Me - Frisco, Texas

Straight forward, thorough and efficient. It was the best experience I've had buying a vehicle. I want to thank the whole team for their knowledge, attitude, service, and speed. Excellent work! read more

AutoNation Ford Frisco - Tremor - Car Dealers Near Me - Frisco, Texas

Awesome service center with outstanding technician Obiora. He always exceeds my expectations.

I didn't think I'd be on here again, but here we go. The nightmare never ends. Today we got a letter from the County Tax Assessor's office saying that the application for the title was rejected. The letter continued to say that we would have to contact Autonation because apparently these dumb lazy retards gave the County the older title and we'd need to ask Autonation for the new one. I emailed the County letting them know about the nightmare this dealership put us through from the check engine light and their lack of apology to the passive aggressive voicemail from the DEI woman manager. I even added what I was told last month when I asked about the title. I told the County that they can contact Autonation because I'm done. I forwarded their contact information to the County. Edit: The County had to force Autonation to fix the issue with the car title so my husband could finally get the title to his new truck. Also the reply from the Mark guy to my review was left before we learned that they had screwed us in regards to the title after selling us a truck under false pretenses that we had to take to our mechanic to fix. Do NOT buy from these people. They are scammers out to make a quick buck. A word for the wise, take heed of all of the negative reviews on here because we were foolish enough to not read them until after we got screwed. My husband's lucky shot in the dark was that the previous owner of the truck took such good care of it that the needed repairs were around $200. read more

AutoNation Ford Frisco - Car Dealers Near Me - Frisco, Texas

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Was told that my vehicle would be diagnosed Monday when I scheduled. After paying to have my vehicle towed they tell me they can't even look at it for at least a week? Seems like a pretty big oversight or whoever books the appointments has an incentive to lie. So it gets worse... I receive a response to my Google review asking me to reach out to the GM. I tried calling which fails cause the operator function doesn't work, I try texting and was told the GM would reach out. Someone reaches out to try and sell me a car! read more

Waldo is so responsive and taking care of me very well. Love their Ride and Delivery service when you have the service there. Save me a lot of time read more

Great people & service! Thank you!! I appreciate their prompt attention to matters that count! read more

Waldo was great! Very communicative and friendly. Would recommend. Also it was great to drop my car off and get it back in the same day.

Went to take my car for a recall issue and Joshua helped me. It was so smooth and they even had a lyft drop me off/pick me up! Thank you joshua for making my experience super smooth! read more

I'm a long time customer of AutoNation Ford Frisco. With every vehicle I've purchased, it has always been a smooth easy process. my recent purchase was a special order. I was always kept informed on the status of my order every step of the way. If you're in the market for a new vehicle, see Scott Alter. read more

we had a very pleasant experience with getting the recalls fone on our Explore. Waldo was our service advisor and he was very kind a professional, he kept us well informed at very step . read more

Working with Jeannie Conlon is great. She always takes great care of me and connects me with the right salesperson Hamid Ismaili. I always buy my vehicles with Jeannie. read more

AutoNation Ford Frisco - Car Dealers Near Me - Frisco, Texas

I don't usually like leaving negative reviews, but this has become too frustrating not to share. We bought our vehicle here so naturally, we expected better service by now. We took it in today for service just a month after getting an alignment and when I picked it up, it was pulling hard to the left. It feels like something isn't being done right in the service department. Every time I bring the car here, there's an issue after I pick it up. I was told the vehicle would be ready by 2 or 3 p.m. but when I called after 3pm, the phone system was down and I couldn't reach anyone for an update. At this point, I'll look into another location because I've lost trust and can't afford to be worried if my vehicle will have more issues in the future. read more

AutoNation Ford Frisco - Empty fuel tank - Car Dealers Near Me - Frisco, Texas

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Service Advisor's are great to work with. They are friendly and professional. They gave me a complimentary Lyft ride both ways......after drop off of my vehicle back to my house. Then, once my service was complete they picked back up and brought me back to the dealership. read more